Name: American Home Shield
Rating: 4.0

check_circle

Verified Customer

star star star star star

Billie Burt Summit, MS

My experience was excellent. Easy to get a hold of someone at AHS and they hooked me up with a wonderful AC service!

1 year ago

Reply from American Home Shield

Hi Billie, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 22nd, 2022

check_circle

Verified Customer

star star star star star

Graciela Sit Orlando, FL

Excellent communication and repairs were done by reputable contractors and in a very timely fashion.

1 year ago

Reply from American Home Shield

Hi Graciela, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Mario Sclafani Danbury, CT

The request process is pretty good. The online portal could use some help but most of the contractors who have come have been great and efficient.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Julie Nix Bullhead City, AZ

When filing my recent claim, I received good customer service response from the American Home Shield telephone representative.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Blake Treadaway Athens, TX

My questions have always been answered, but sometimes it took multiple questions to get basic clarity for understanding my cases.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Mariano Garcia Mission, TX

Always able to get thru to them even in weekends. Staff is courteous. Was having problem understanding some staff but lately it's been better

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Ernie Adams Kansas City, KS

The service is good but I don't like their call centers a lot of the people don't speak great English and are hard to understand

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star

John Pantoja Aubrey, TX

Fast and polite. Very professional and on time. Had the parts with them. Didn't have to wait for parts to come in.

1 year ago

Reply from American Home Shield

Hi John, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 19th, 2022

check_circle

Verified Customer

star star star star star

Victoria Melin San Juan Capistrano, CA

everything when according to play. the people were very knowledgeable and schedule work was keep as promised

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star

Margrit Eddy Mahwah, NJ

The technician was true to his word and explained the problem and solution to me in terms I could relate.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star_border star_border

David Robinson Georgetown, TX

Initial response was quick. Good technician was sent. Then they look for reasons to not pay for anything. All we needed was one simple, cheap part.

1 year ago

Reply from American Home Shield

Hi David,
Thank you for your feedback about your most recent American Home Shield experience.

Sep. 21st, 2022

check_circle

Verified Customer

star star star star star_border

Anthony Culotta Mantua, OH

It is easy to log in and schedule a trade call, although some of the fees are pretty high depending on what you need service for.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Carol T. Gardner Costa Mesa, CA

Service request process is straight forward and contractors are assigned promptly. Processing of work authorization should be expedited.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Fred Blackwell Kalamazoo, MI

Been a customer for five or six years and so far so good not always the best but the contractors in times gonna be horrible

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Atwood Seven Valleys, PA

Representatives were not very helpful and hard to understand and also had to argue with the plumbing contractor for them to fine leak. Also waiting for drywall person to come fix holes where plumber cut into wall which he said would be taken care of my American home shield!

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Melinda M Decoste Poulsbo, WA

I have been calling numerous times for over a month to try to get help. Each time I got told that they cannot but somebody that can will call me back in 24-48 hours. They never do. It's like a crying wolf situation and the CS department is not helpful at all.

1 year ago

Reply from American Home Shield

Hi Melinda, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Alex Pastore Mobile, AL

I need my Washer fixed. You tried to send out a AC and heating company they never showed up. I called you you said I had to give them 48 hours to respond. It is a heating and AC company. Now we are going into Week 3 with my washer still not working.

1 year ago

Reply from American Home Shield

Hi Alex, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

SHAUNICA Nicole TITUS Raeford, NC

I received an email asking me to accept the modification charges. I accepted them. A week later AHS still has not ordered the part I need, and told me that I had to accept the modification charges - which I already had. We've been without hot water for 10 days and AHS has not resolved this.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

check_circle

Verified Customer

star star star star star

Sandra Talley Pahrump, NV

I only used my warranty once so far. But got my water heater taken care of very quickly. I am a happy customer.

1 year ago

Reply from American Home Shield

Hi Sandra, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

check_circle

Verified Customer

star star star star star_border

J Esposito

They're usually very good. Occasionally there's a thing that's not covered, which is annoying but it can't be helped.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi J, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star

Tiffiny Riverside, CA

Great service and what I needed done was plumbing.The 2 service me en were on time, professional & polite.

1 year ago

Reply from American Home Shield

Hi Tiffiny, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star

Charlene Hinzo Temecula, CA

For over 10 years and 3 properties they have never let me down. No arguing on repairs, fair premiums. Highly recommend

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 15th, 2022

check_circle

Verified Customer

star star star star star

James Perry Modesto, CA

Because they follow through until the problem is solved You don't have to keep calling if theres a problem they fix it.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Christopher Malachowski Rockford, IL

Every claim was super easy. They sent local repair companies, and all problems were handled quickly.

1 year ago

Reply from American Home Shield

Hi Christopher, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

check_circle

Verified Customer

star star star star star

Ronnie Williams Stone Mountain, GA

Competitive trade fees, ease of scheduling service calls and fast response in scheduling contractors.

1 year ago

Reply from American Home Shield

Hi Ronnie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star

Ms. TRINIKA POUNDS Macon, GA

Quick and fixed the problem. On time. Friendly. Also careful not to let the cat out which I appreciated!

1 year ago

Reply from American Home Shield

Hi Ms. Trinika, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

check_circle

Verified Customer

star star star star star

john t. graham

Reasonable price. Quick to get quality techs out to you

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Evelyn Munford, TN

Got there as scheduled. Fixed the problem in timely manner and didn't try to upsell me something that wasn't needed.

1 year ago

Reply from American Home Shield

Hi Evelyn, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star

Carolyn Harris Reynoldsburg, OH

Timely and great service techs. Also received reimbursement e-cards to purchase new appliances very quickly

1 year ago

Reply from American Home Shield

Hi Carolyn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

check_circle

Verified Customer

star star star star star

Charity South Bend, IN

I was pleased with the ease of which I was able to schedule service. The online portal worked great.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Wendy Mettert Yorktown, IN

Have been with them at least 20 years, they have always come through for us with reliable service people.

1 year ago

Reply from American Home Shield

Hi Wendy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Dennis P Guinn Wichita, KS

Because everytime I have ever called they sent a good contractor who handled every problem with ease.

1 year ago

Reply from American Home Shield

Hi Dennis, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

13632 N Medinan Dr Phoenix, AZ

Best experience ever with my air conditioner repair. Quick, fast & easy. The technician was amazing

1 year ago

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

check_circle

Verified Customer

star star star star star

John Wilson Mount Pleasant, SC

Outstanding Customer Service and prompt service. Kept me informed every step of the way through emails and texts

1 year ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Rose Ellis Gadsden, AL

THey are very responsive and choose great local firms to repond. Using AHS is one of my best decisions.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Eddie Goad Belton, TX

I think the representative went above and beyond to help me get my a/c repaired immediately due to my health issues.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

ALVIN ALIFF Pataskala, OH

I'm new this service, but I've made two requests for service online with ease. Service was scheduled promptly.

1 year ago

Reply from American Home Shield

Hi Alvin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Albert Lister Fredericksburg, VA

Everything was very fast. I also was very pleased with the service company that performed the work.

1 year ago

Reply from American Home Shield

Hi Albert, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star

Jacques Wilson Waldorf, MD

We have been AHS clients for years. We appreciated the flexibility and accommodation to our individual circumstances.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 17th, 2022

check_circle

Verified Customer

star star star star star

Donnetta Warren Upper Marlboro, MD

I have been with them a long time and most of my experiences have been positive and results met to my expectations.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 17th, 2022

check_circle

Verified Customer

star star star star star

Cynthia D Poke Charlotte, NC

Reliable, and dependable. I can call on them to fix whatever appliances needs attention at that moment.

1 year ago

Reply from American Home Shield

Hi Cynthia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star_border star_border

Arlene Rentmeester DE Pere, WI

Because I have had some very serious issues waiting for services , confusion , bad records etc . Too long to write but gladly willing to explain and help . a

1 year ago

Reply from American Home Shield

Hi Arlene,
Thank you for providing us with feedback about your American Home Shield experience.

Nov. 2nd, 2022

check_circle

Verified Customer

star star star star_border star_border

Barbara Bickham Independence, MO

Your company is supposed to cover fixing appliances, systems but there's always something that AHS does not cover. Like Freon for my air conditioning unit.

1 year ago

Reply from American Home Shield

Hi Barbara,
I would be glad to speak with you to discuss the issues that have occurred.

Oct. 27th, 2022

check_circle

Verified Customer

star star star star_border star_border

James Nash Jr Lansing, IL

I could not get a invoice of the plumbing work that was done by me.Tom Meltons plumbing to show for my home closeing upon saleing my home very disappointed

1 year ago

check_circle

Verified Customer

star star star star star_border

Michelle Peck Williams Lexington, KY

30 minutes wait to talk ot real agent. Faucet in bathroom option was removed online after my faucet was replaced in garage.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Marcio Menezes Austin, TX

I had a good experience with your company, however, it took a while to set an appointment/booking with 3rd party contractors.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 13th, 2022

check_circle

Verified Customer

star star star star star_border

M Lynn Forest, VA

The repair approval process took a few weeks. It's really great that they allow you to pick out replacement appliances from Lowes.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Mae Ernest Woodstock, GA

most have been good. When we had an emergency gas leak they refused my claim since I called the gas company first and not them.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 17th, 2022

check_circle

Verified Customer

star star star star star_border

juan j trevino Chicago, IL

I was a little sad that my repair was not covered under normal wear and tear, but I understand. The service man was very efficient and friendly.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Mes P Wesley Olive Branch, MS

Because every time we have a problem and do a claim they send the least experienced with cheapest work they can find, when the people they send breaks something due to their lack of knowledge, nobody takes responsibility to fix, and it takes forever to get anything done.

1 year ago

Reply from American Home Shield

Hi Mes, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022