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American Home Shield

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9.2

Overall Score

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Steven Carter Bolingbrook, IL

Home shield has provided fast and convenient service over the with little delay. With American Home Shield maintaining my home is whole lot easier in one phone call.

8 months ago

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Reply from American Home Shield

Steven, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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michael gordon Vinton, VA

I was told repeatedly that my air conditioner (a/c) was not fixable and American Home Shield would not replace it or offer me a new one through their purchasing department. In addition they he also did not offer to contribute towards the purchase of a new a/c.

8 months ago

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Reply from American Home Shield

Dear Michael, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Kim

Jul. 19th, 2023

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Frank Chicago, IL

I have already submitted one of these for my refrigerator repair. Service tech was professional, skilled, clean and well-trained.

8 months ago

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Reply from American Home Shield

Dear Frank, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 19th, 2023

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Donna Cincinnati, OH

I am very disappointed with the customer service. I had to pay for a new furnace out of pocket and have been trying since March 2023 to talk with someone about reimbursement. I sent a letter with all documentation to your company and can't get a response. I had to pay out of pocket due to medical necessity and no one at your company cares at all. Would not recommend your company to anyone. I am looking into other home warranty options at this time.

8 months ago

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Reply from American Home Shield

Dear Donna, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Kim

Jul. 19th, 2023

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Pamela

It's takes way too long to get service! You don't have emergency service! I had a serious plumbing issue that required immediate attention and I had to call rotor rooter who quickly fixed the problem. They were amazing not AHS! I'd like to see service requests a lot sooner! I psy $165 monthly which is a lot and I don't use the service much. I am contemplating cancelling the contract. I would like a manager to call me so I can explain in more detail.

8 months ago

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Reply from American Home Shield

Dear Pamela, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Jul. 20th, 2023

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Rosalind

The first tech came out and did not work on the type HVAC I have. I kept getting follow up texts that an estimate was in process which was incorrect. I now waiting for another tech on Thursday and I have not had air for a week!

8 months ago

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Reply from American Home Shield

Rosalind, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Jul. 13th, 2023

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Lisa Wallace Red Bluff, CA

On my last service for my AC - Coldsnap was on time, professional, and was able to get the job done.

1 year ago

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Reply from American Home Shield

Hi Lisa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2023

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Gregory Schneider Las Vegas, NV

American Home Shield has helped us with several home repairs and the coordination has always been quick and easy.

1 year ago

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Reply from American Home Shield

Hi Gregory, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Bin Ruan Henderson, NV

Good customer service! The local vendor Elite Pro did an excellent job on my appliances. Gained credits for AHS!

1 year ago

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Reply from American Home Shield

Hi Bin, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Kinshasha Johnson Carmel, CA

After determining that my microwave was irreparable, AHS replaced my microwave very quickly. I could t be happier!

1 year ago

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Reply from American Home Shield

Hi Kinshasha, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Natalie Johnson Mentor, OH

I have never had a problem with getting my appliances repaired or replaced. They are very professional.

1 year ago

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Reply from American Home Shield

Hi Natalie, thank you for sharing your experience with us here at American Home Shield! If there’s anything else you need, please contact us again.

Jan. 7th, 2023

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LaMonica R McAlister Patterson, CA

Easy process for filling a claim. Communicates all steps of the process, prompt service and great customer service.

1 year ago

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Reply from American Home Shield

Hi La Monica, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2023

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Gerald Holliday Stafford, VA

Very responsive and the ease to which I can submit service orders. The companies they partner with are good too.

1 year ago

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Reply from American Home Shield

Thank you for the fantastic review Gerald! We loved being of service to you and hope we can assist you again soon.

Jan. 7th, 2023

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Maurice L Hall-Nunn Plano, TX

You never really know what kind of service you're going to get from the vendor. Fortunately we have mostly positive experiences.

1 year ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 9th, 2023

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Warren William Donley Lady Lake, FL

The service is good just expensive. I am concerned about just what AHS will provide if one of my devices needs to be replaced.

1 year ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 9th, 2023

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Arthur Douglas/Splendid Dwellings New Orleans, LA

American Home Shield simply has the best coverage from years ago until now. Simplicity is most often the answer

1 year ago

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Reply from American Home Shield

Hi Arthur, thank you for sharing your experience with us here at American Home Shield! If there’s anything else you need, please contact us again.

Jan. 7th, 2023

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Janice Hoyett Goodwater, AL

Had nothing but good service so far, all the contractors they have sent were kind and very professional

1 year ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 9th, 2023

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Thomas Patterson Lake Orion, MI

It took them over a year to get my stove igniter repaired! It is only repaired because I found the right people to fix it and then they argued about paying for it! My refrigerator didn't work for over 5 months before it was fixed. They offered me my $125 service fee back as a refund for waiting and I have not received the check as promised!

1 year ago

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Reply from American Home Shield

Hi Thomas, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Mark Point Marion, PA

Easy online forms to start a claim process, friendly phone service, prompt and professional contractor.

1 year ago

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Reply from American Home Shield

Hi Mark, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Barbara yochum New Orleans, LA

It was a very good experience. They came quickly and fixed my plumbing I only have one bathroom and I'm a senior

1 year ago

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Reply from American Home Shield

Hi Barbara,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Michael Hobbs, NM

Good work, always on time never had any issues and when you call them always answer never have to call back twice.

1 year ago

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Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Tony R. Miller Rock Hill, SC

Thus far I've not had any issues with any of my requests. Still waiting on current claim to be completed.

1 year ago

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Reply from American Home Shield

Hi Tony, Thank you for your feedback!

Dec. 23rd, 2022

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Vickie McKenna Blacksburg, VA

Very efficient and great customer service. Have had no problems at all with service requests I placed.

1 year ago

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Reply from American Home Shield

Hi Vickie, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dec. 22nd, 2022

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edna terry Victorville, CA

Each time I've called, they were very polite and understood my needs and helped to resolve them quickly.

1 year ago

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Reply from American Home Shield

Hi Edna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Angelique Higbee Beaverton, OR

It just depends on what goes wrong as far as the appliance simple things like washers and dryers are easy but major appliances take a lot more time.

1 year ago

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Reply from American Home Shield

Hi Angelique, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Dawn Lyden San Francisco, CA

I rated that way because the policy is a SCAM. Claim denied because a made up reason. Stated that it was due to a code up. Again, flat out lie. Our water heater was replaced because it was 12 years old and it physically stopped working. Will be reporting this company to CA Department of Insurance.

1 year ago

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Reply from American Home Shield

Hi Dawn, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Wilton Tucker Travelers Rest, SC

Every time I need HVAC service it's impossible to get repaired in a timely manner. I just waited 2 and a half months for a evaporator fan that was readly available online within a week. I'm not the only one having this trouble, people all over the country are reporting it to. It will eventually catch up with them.

1 year ago

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Reply from American Home Shield

Hi Wilton, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

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Adrienne Scales Lubbock, TX

The plumbing technician explained the problem and was able to correct the issue with the hot water heater.

1 year ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Carl Guckelberger Kent, OH

I purchased Home Shield to cover my heating and cooling system. Both times (years apart) the problem was resolved.

1 year ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Izzy Oak Park, MI

AHS was very timely, the Plumbers were courteous and very professional. They fixed the problem. Thumbs up!

1 year ago

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Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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John Donahue Saint Augustine, FL

The wisest thing we ever did! We"re amazed at how offen we use American Home. Reasonable. Punctual and Dependable!

1 year ago Edited January 10, 2024

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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JOSEPH D DIXON San Antonio, TX

Process to start ticket, get service co. designated, and followup until repair was completed was all very good.

1 year ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Dorothy Gibson-Wright Philadelphia, PA

The reason for the 5 star the service was great. The boiler tech. did a excellent good on our boiler. Great company.

1 year ago

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Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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RoxAnne S Butler Cincinnati, OH

AHS came and assessed the problem and repaired within 1 hour. The Technician was very professional and personable.

1 year ago

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Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Jessie Coopwood Broken Arrow, OK

I had a couple of issues at first but they took care of everything and I am very satisfied with the providers they provide!

1 year ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Eldonna M Fischer Kansas City, MO

I wish they were local. Communication with them would be much easier. However, when we get a repair person, the work is good.

1 year ago

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Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Janet Hillhouse Grove, OK

Everything went well except having to wait over two weeks for the repair when the part was received less than a week after the initial service call.

1 year ago

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Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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MARIA L MARTIN Atascadero, CA

Excellent service, AHS pays attention to your needs, respectful, very patient , fair. Polite, just excellent service

1 year ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Patricia Cleveland, OH

Had a request for my refrigerator to be repaired been waiting over a month person has a lot of personal problems I just want my refrigerator fixed starting to lose my food

1 year ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Mary E Childers Hendersonville, NC

The service was good, but the rates went up by $20.00, which I did not expect nor understand. With a contract, I thought the price stayed the same??

1 year ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Rosa Waymon Stone Mountain, GA

It seems that each time I call, instead of helping me resolve my concern. Home Shied Reps seem to find ways not to help. The only time I get help is when I reach out to the Corporate office.

1 year ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 19th, 2022

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darrell vern detty Peoria, AZ

I had a home warranty issue, made a call, and within minutes had a rep informing me of the next step.

1 year ago

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Reply from American Home Shield

Hi Darrell, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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LEWIS S DANIELS Gulfport, MS

GREAT SERVICE AND I HAD NO PROBLEM WITH GETTING SERIVCE DONE. AND THEY HONOR THIER CONTRACTAND REPLACE MY ICE BOX.

1 year ago

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Reply from American Home Shield

Hi Lewis, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Joseph Turner Sebastian, FL

Great service and great service person. He had to make several trips but was timely and kept us informed

1 year ago

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Reply from American Home Shield

Hi Joseph, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Cesar Mutis Argyle, TX

Communications and professionalism, not to mention the speed of the actual repairs. Very thorough and very pleased.

1 year ago

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Reply from American Home Shield

Hi Cesar, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

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Anthony Ellenwood, GA

They were very prompt and knowledgeable about the issue. The issue was able to be resolved in a very timely manner.

1 year ago

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Reply from American Home Shield

Hi Anthony, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Linda Phoenix, AZ

I like that when a claim goes in, you are contacted immediately by Home Shield on who will be contacting you.

1 year ago Edited January 10, 2024

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Reply from American Home Shield

Hi Linda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Cheryl Fischer Fort Myers, FL

Great customer service and warranty coverage....always fast and easy everytime I call with an issue.

1 year ago

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Reply from American Home Shield

Hi Cheryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

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Tracey E Jones Capitol Heights, MD

They have followed through, with my request. However the reps that's taking the calls are not always that easy to understand.

1 year ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

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Blanche Yates College Place, WA

The service is excellent, however we usually have to wait several days before the service providers can get the work done.

1 year ago

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Reply from American Home Shield

Hi Blanche, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 9th, 2022