Name: American Home Shield
Rating: 4.0

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Verified Customer

star star star star star

michael anthony decicco Oklahoma City, OK

Got what I needed done. Did so in a timely fashion and once the correct vendor was contacted it was smooth sailing.

1 year ago

Reply from American Home Shield

Hi Michael. Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

star star star star star

Dwight Shaffer Covington, GA

I have had them for several years in several different properties and so far our experience has been excellent

1 year ago

Reply from American Home Shield

Hi Dwight, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Ken sisk Paris, TX

I am very please. I have had no problems with the service people you sent to my home. Thank you!!!

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Mike Chico, TX

Called re leaking pipe to toilet water tank. Arrived as specified and changed parts to fix problem.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

star star star star star

Alavandhar Gupta Nerella Troy, MI

Been great and easy to work with. Always repairs or replaces broken appliances and has a quick turnaround time.

1 year ago

Reply from American Home Shield

Hi Alvandhar, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Flea Parker Chicago, IL

Great experience! Company was on the job quickly and resolved the problem within 3 hours with a new hot water heater!

1 year ago

Reply from American Home Shield

Hi Flea, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Lindsay Surprise, AZ

Prompt, thorough service - I am highly impressed with Home Shield and the contractors they have sent to my home.

1 year ago

Reply from American Home Shield

Hi Lindsay, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Mary Pat Wilson Williamsburg, VA

they do exactly as advertised and when there was a problem, they were on it and fixed it immediately

1 year ago

Reply from American Home Shield

Hi Mary, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Laterria Hickson Dallas, GA

First week of active coverage and our garage door broke -- repairs done quickly and as advertised.

1 year ago

Reply from American Home Shield

Hi Laterria, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

star star star star star

Wendy Partin Columbus, OH

I've used the services twice so far and have been pleased with the outcome each time. It's more of peace of mind.

1 year ago

Reply from American Home Shield

Hi Wendy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

star star star star star

Kimberlee A Aten Grain Valley, MO

Online scheduling never any issues and if you have to call they work hard for you to get a solution

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

star star star star star

Anthony Nmezi Washington, DC

We have been very satisfied with the services and how prompt they are when handling our home issues.

1 year ago

Reply from American Home Shield

Hi Anthony, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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faith payne Shreveport, LA

Relieves heavy rip off costs from directly calling vendors. quality and timely service and response.

1 year ago

Reply from American Home Shield

Hi Faith, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Steve ralph Memphis, TN

My experience was excellent, when I first called the response was quick. I did not wait for any long period of time.

1 year ago

Reply from American Home Shield

Hi Steve, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Angela H Odessa, MO

They don't replace units until there is no other way and if they do they only replace the unit and not the parts that are needed to fix it completely so you still end up paying more out of pocket

1 year ago

Reply from American Home Shield

Hi Angela, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 29th, 2022

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Verified Customer

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Tom G. Walter Flowery Branch, GA

The good; very easy, fast and convenient claims process. The bad; questionable and unexperienced vendors. Very atrocious appliance replacement process.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 23rd, 2022

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Verified Customer

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Rod Spadavecchia El Dorado Hills, CA

We were giving terrible support from American Home Shield when our AC went out recently in the TEXAS summer heat. It took over a month to get the part needed to fix the problem and AHS never called to check on us or offer help in any way.

1 year ago

Reply from American Home Shield

Hi Rod, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Marcia Crowe San Juan Bautista, CA

They don't communicate with the customer, I was waiting a week for them to get the report from the repair place and I'm still waiting for a copy of it and they've told me they would email it to me, which they didn't and havent

1 year ago

Reply from American Home Shield

Hi Marcia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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malicia nellon Stone Mountain, GA

Countless phone calls trying to get a ticket updated. Information never transferred to plumbing company so I had to take off work three times for one claim. Another time, I had to wait three days for a plumber even though my basement was flooding.

1 year ago

Reply from American Home Shield

Hi Malicia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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john f zollo Englewood, FL

Over 20 minutes I clearly stated I was charged for a service call that was cancelled and I never got a refund. She stated 4 times it was cancelled and I was not charged, but when I gave her the date and amount she said she saw the charge and I would have to send a Fax. All I want is my money back since there was no service call.

1 year ago

Reply from American Home Shield

Hi John, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Dave Greenville, TX

Because you use the worst contractors who don't do anything anymore. You have your "help" desk in the phillipines who just read from a script. We have had AHS since we bought our house in 2000 and you have raised your fees and significantly dropped in quality and service. I am currently looking for a new plan.

1 year ago

Reply from American Home Shield

Hi Dave, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Gwen Midlothian, TX

We have had them for 3 years. When it is a straightforward problem, things go well. We have an A/C problem that we have been dealing with since move mid-June. We cannot doing anything but wait on AHS assigned contractor to fix it.or not. AND we have paid our $225 hours n service fees. We are DONE.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 28th, 2022

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Verified Customer

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Debbie

They immediately contacted a contractor for my service request and sent me a text of who was assigned with their #

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 22nd, 2022

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Verified Customer

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Cynthia Black

They are really trying to get the dishwasher repaired. I am waiting for the 3rd company to send tech.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 22nd, 2022

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Verified Customer

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Frank Carroll

I had an issue with the first AC company and they promptly sent out someone else that actually fixed my issue

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Steven Dresser

AHS is prompt in replying to me when I submit a claim, and that also assign a contractor to me immediately.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 22nd, 2022

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Verified Customer

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Michael C. or Lisa Collins

Most always get prompt help, problems solved. Some issues take longer but we are always served well

1 year ago

Reply from American Home Shield

Hi Michael & Lisa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Terence Vanecek

They took care of the fast and they did a great job hooking up the new system and hauling off the broken.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Dionne reicher

Easy to use when needed. Repairman was great, on-time, professional, diagnosed problem and fixed it.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Gry

Great response time. Great customer service. The company assisting responded within a day and addressed the matter

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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Mark Williams

They responded quickly, the repair was completed within a day by a pleasant and knowledgeable technician.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Matthew Matlock

Service was timely. With the video chat my repairman was so prepared and had the right parts with him!

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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Ray Nathan

Have used them 3 times. They were prompt. Fixed the problem and referred a friend who has joined. and efficient.

1 year ago

Reply from American Home Shield

Hi Ray, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Patricia D'Souza

Everything was very fast. I also was very pleased with the service company that performed the work.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 27th, 2022

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Verified Customer

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Denise Lunetta

Are always very quick in having the appropriate company get in touch in order to set up an appointment for repair.

1 year ago

Reply from American Home Shield

Hi Denise, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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ELLA ROGERS Hill

American Home Shield was quick in getting an AC technician to fix the problem. They were very professional.

1 year ago

Reply from American Home Shield

Hi Ella, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Michael A DeBenedictis

The repairmen was very professional and explained the problem to us. Also how he was going to correct the problem.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Michelle Taniguchi

The service man that of come to my house have been very knowledgeable and what they're doing and courteous

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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thurman mayfield patillo

We had such a good experience with Antech Appliance when the tech Jeremy came out to fix the issue on our dishwasher.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Ellison Hendrixson

I have recently had 2 repairs done and both were done in a timely manner with polite and capable service personel

1 year ago

Reply from American Home Shield

Hi Ellison. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with exceptional service in the future as well.

Jul. 28th, 2022

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Verified Customer

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Jerrie Neeley

AHS was quick to respond. The two service men were kind and curteous & they were able to fix the problem.

1 year ago

Reply from American Home Shield

Hi Jerrie. Thank you so much for your positive review. We are very happy to hear that you so pleased with the service you received. Please continue to let us know how we are doing. It helps us to provide you with an even better experience in the future.

Jul. 28th, 2022

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Verified Customer

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Sarah Super-Moses

Every part of our experience was positive beyond all our expectations. So glad to report it with this survey.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Gail Porter

They have been prompt in assisting with a company to fix problems with property and they stay in touch and follow up

1 year ago

Reply from American Home Shield

Hi Gail,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 19th, 2022

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Verified Customer

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Tobi Bowen

Excellent service. For 100 deductible replaced old washer that couldn't be repaired with a much better new one.

1 year ago

Reply from American Home Shield

Hi Tobi, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 27th, 2022

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Verified Customer

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Calvin Holland

Because they're very professional and efficient and they did everything in the shortest possible time.

1 year ago

Reply from American Home Shield

Hi Calvin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Guy young

When I didn't want the company that they initially recommended they found a company that exceeded my expectations.

1 year ago

Reply from American Home Shield

Hi Guy. Thank you for sharing your service experience with us. It is really great to know that you expectations were exceeded. We look forward to providing you with exveptional service in the future as well.

Jul. 28th, 2022

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Verified Customer

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Christopher R THORNE

They've been punctual and efficient about meeting your needs, and give you good value for the protection

1 year ago

Reply from American Home Shield

Hi Christopher, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Andrew Wickman

I've gotten reasonably good service, but I am checking out other home service warranties because rates go up every year. Mine went up $15 a month

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Juan Carlos Reboulen Bernal

Contacting repair people is easy, the people they use are great, system works well, only negative is it's getting to be a bit expenxive

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Avez Bashadi

Because I think it's great that they fix it but being that we pay so much into the company now and then they should replace with new

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022