Name: American Home Shield
Rating: 4.0

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Isabel Vazquez Palm Beach Gardens, FL

I love everything about AHS! From how easy it is to schedule a service to the professionals that are sent to my house. All done in a timely manner. I recommend it to all my friends and family.

10 months ago

Reply from American Home Shield

Dear Isabel, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 15th, 2023

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Michael Kansas City, KS

I am with HSA . As I understand it HSA is a subsidiary of American Home Shield and if not so be it. I am very satisfied with the cost, coverage and customer service provided by HSA.

10 months ago

Reply from American Home Shield

Michael, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

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Linda Olivas Bakersfield, CA

Just had a plumber go to the home needed service. When report came in of covering a leak on piping, they came back saying only a portion of work would be covered and we would be responsible for the remaining payment, which was quite a bit. I felt that more should had been covered for the pipe leak than what was offered.

11 months ago

Reply from American Home Shield

Hi Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Thank you, Mariah

May. 30th, 2023

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Verified Customer

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JIMMY Azle, TX

Fast and easy great customer service. Call ahead arrivals, knowledgeable and professional service providers that are friendly and cooperative when asking and answering questions.

11 months ago

Reply from American Home Shield

Hi Jimmy, We strive to provide you with convenience and the best customer service experience possible. Thank you for choosing American Home Shield.

May. 12th, 2023

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Verified Customer

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Paquita Johnson San Angelo, TX

I loved American Home Shield, but they have let me down. I set up a repair call on Mar. 29. Sears is the contractor, and they sent A & E Factory Service on Apr. 5th, and they had to order a part. It came here several days later. An appt. was set for Apr. 28 to install the part. I received a text at 1:59 pm that my appt. was rescheduled for May 10. I received a text on May 10 that my appt is rescheduled for May 19. I called AHS and complained. Why can't they send someone else to repair my washer? Because A&E ordered a part, they are the ones to fix it. Meanwhile, I still need my washer repaired---Mar 29th to now May 19th.

11 months ago

Reply from American Home Shield

Hi Paquita,
Thank you for bringing this issue to our attention. I would be glad to speak with you to assist with resolving the washer machine repairs.

May. 11th, 2023

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Verified Customer

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Marina Enclarde Lawrence, KS

The service from the assigned workers is great. I do think that there needs to be a way to differentiate more urgent matters over others. For example when our hot water heater went out, it took a little over a week to get it replaced. In my opinion they should prioritize fixes such as these.

11 months ago

Reply from American Home Shield

Hi Marina, We appreciate your feedback and hope to improve our customer experiences.

May. 11th, 2023

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Verified Customer

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Steve Rhoades Phoenix, AZ

These comments are directed at Ambient Air, Dispatch # 215822988. My AC quit working on Easter, 9th of Apr 2023. They showed up a couple of days later which was great. The issue was a Control Board that when bad and they would have to order it. Well, it took 2 weeks to get the part (In this day and age, that is ridiculous). Once they showed back up turns out that the Control Board didn't work. and they would have to order another one. In the meantime, the technician said he could re-wire the system so at least the AC would work (something the first guy didn't do) and then he pulled the new thermostat that the first guy had installed (why I don't know) and re-installed my Nest Thermostat. So, you guess it, 2 weeks later I had not heard from Ambient Air so I called them to see where we were at. They were really surprised and ask what was left to do. They were under the impression that the work order was closed. I told them I was still waiting on the Control Board. Eventually the issue was figured out and they finally came out and fixed it. So, the work order finally closed on 9 May 2023. So, 4 weeks... a little bit long

11 months ago

Reply from American Home Shield

Hi Steve, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 11th, 2023

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Verified Customer

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Michelle Farmer Fort Lauderdale, FL

I like how swift the service is. It is definitely worth the money. I do not need to find a service repair person (time saved). If AHS cannot repair it, they replace it. I cannot ask for more.

11 months ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 9th, 2023

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Derwin Courtney Glen Allen, VA

I have had Home Shield Warranty for nearly 20 years. I have had to use there services a couple of times over the years. They were always Great. Until last year. My hot water heater went bad. I called them, they sent out a guy. He looked at my water heater and stated it needed to be replaced. He stated he would be back in 4 days with the new water heater. 4 days later I called him. He stated he forgot about it. Then he told me he would pick it that day and there would be an additional charge. he stated they don’t make enough money from American home shield to cover their time so they needed to make extra money and it would be an additional $250. He wanted to replace the 2 flex pipes to the water heater. I asked him why that they were not leaking. He stated his boss wanted to make extra money. I told him I would not pay for nothing. I called American Home Shied. I told them what had happened and wanted a different company to come. They said I would have to pay a second copay. Or I could do a cash out. I took the cash out. Had a reputable plumber come out. They came out removed the old water heater put in the new water heater and only charge me $150 said I did not need those flex pipes replaced. I would not recommend American Home Shield because they do not police there subcontractors. Once a subcontractor tries to rip out customers they should fire them for being dishonest to the customers.

6 months ago

Reply from American Home Shield

Dear Derwin, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Nov. 2nd, 2023

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Eric K New York, NY

I don't usually purchase home warranty services but American Home Shield is the one company that I am happy to purchase with. We used them recently for an appliance repair job and the service tech that was sent out was great and very professional. I understand that these services might not always be a value add but in my case I think its worth it.

6 months ago

Reply from American Home Shield

Eric, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 19th, 2023

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Michael Lovetro

I had AHS American Home Shield warranties with two homes for over 15 years. They approved all my claims and they provided great service. They were easy to access online to file a claim. The only the reason I gave four stars is because they raised my deductible twice during that period of time which made me switch to another company.

6 months ago

Reply from American Home Shield

Michael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 13th, 2023

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James Galarza Hot Springs, AR

We purchased a home two years ago. Not long after, our AC/Heating unit went out. American Home Shield found a technician and replaced the unit. It was a great experience with minimal cost on our end!

7 months ago

Reply from American Home Shield

Dear James, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 29th, 2023

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Russ Hamstring Lake Havasu City, AZ

We've been using AHS for many, many years and only had a couple of issues with them. Once in a while they will give you the run around but they always come through at the end. We've tried a few other companies here and there but always go back to AHS.

8 months ago

Reply from American Home Shield

Dear Russ, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Chrisg Seattle, WA

My realtor negotiated a home warranty with the purchase of our new home. Didnt think I'd ever need it. It completely covered a faulty drain line and the process was easy and fast.

8 months ago

Reply from American Home Shield

Chris, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 22nd, 2023

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Jerry Bella Vista, AR

I really trust American Home Shield, I have been a customer for about 8 years, they have replaced my air conditioner, dishwasher, water heater, and have repaired several other item in my house. I recommend them entirely.

8 months ago

Reply from American Home Shield

Jerry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 15th, 2023

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Kim Smithville, TX

I have loved AHS for the 20 years that I have used them. I have never had a problem in dealing with AHS. They are timely in getting me connected to the people who have to come out and do the work. Employees for AHS are always super polite and efficient.

8 months ago

Reply from American Home Shield

Kim, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 8th, 2023

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Verified Customer

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CLARA

I like the fact that they responded and took care of my claim so fast Customer service was excellent That kept me informed on the status of my claim I’m so pleased and happy with American Home Shield!! I will definitely recommended to my friends and family.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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Verified Customer

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CARL

I received a quick response from American Home Shield when I needed an electriction to come out because I was smelling smoke from a wall socket at 04:30, I went online and requested service, I received an immediate response for an electriction to respond, an electriction arrived at approx. 09:00 and resolved the problem.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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John Davis Lexington, KY

The Rep worked out a deal were my monthly payments are less,but my up front service fee was a little higher.Also the Rep realized my financial obligations had increased.So my monthly payments were waved for a few months.That allowed me time to build up my finances.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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Verified Customer

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MARY Henderson, NV

I am a little unhappy with last service. DNG appliance replaced the broken belt on my clothes dryer. The appliance didn't squeak or squeal before the belt broke but now, with a new belt, the dryer makes quite a noise. I called DNG and was told that my insurance doesn't cover noise. You replaced other stuff in the past that was making noise as the drum turned.

1 year ago

Reply from American Home Shield

Hi Mary, Thank you for your feedback!

May. 2nd, 2023

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Verified Customer

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RUBEN Catheys Valley, CA

Amazing experience with American home shield Representatives , customer support awesome as well. More than we expected ". The technician arrived found the problem fixed the problem done". We applaud the service we wished all company would follow American's lead in service ".

1 year ago

Reply from American Home Shield

Hi Ruben, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 26th, 2023

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Verified Customer

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Patrick Grona Lindale, TX

Good timing. Good communication. Finish the work at right time. The garbage disposal works very well as it is a new replacement. Glad to have right person coming here. It is amazing to have it done. I recommended American Home Shield as it is very easy to contact.

1 year ago

Reply from American Home Shield

Hi Patrick, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 26th, 2023

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Verified Customer

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Franklin Muntis Durham, NC

American Home Shield has been amazing! They are quick to respond to requests, get contractors to us in a reasonable time, and get our problems fixed correctly and quickly. The contractors they go through have been great and we have been very happy with the service. We will be AHS customers for years to come!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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Verified Customer

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KEVIN Albion, MI

Excellent local service pros and service. Schedule service and notify when they are on their way along with ETA. Courteous and professional service. However, getting them can be a challenge. Poor customer service center, difficult to understand and be understood. US based center would help with both those issues, the US economy and local economies where those workers will spend there earnings.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Kevin, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 26th, 2023

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Verified Customer

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Laura Morton Knoxville, TN

I am a new customer with AHS. Unfortunately, I had to submit a claim for a repair within two weeks from the date my plan went into effect. The process from start to finish I would rate as well above my expectations. With regards to customer service, the agent I spoke with about the claim was very helpful and accommodating. The repair process was completed within 48 hours . The service technician was very pleasant and efficient in getting the repair completed in a timely manner. Moving forward to another matter, I contacted AHS to discuss a personal matter with billing and I was satisfied with the information that was related to me concerning the amount of the bill. However, I asked if I could make a plan change or upgrade my current plan in order to add additional coverage pertaining to electronic devices, I was told that no changes including the option to cancel the membership was not possible because I had submitted a claim that was approved for payment to the service contractor. I attempted to explain that the information being relayed was not in the warranty booklet I received nor was it stated when I read the information on the company’s website. To the contrary, it stated that additional coverage can be requested and obtained from a new customer if made within 60 days from the date the plan went into effect, which in my case is March 28; 2023., meaning that I should have until May 28, 2023 to add additional coverage. As I have already stated, I am still considered to be a new customer, in my opinion based on the information I hav ever read, where there is no mention that a stipulation exists for anyone who have submitted a claim. I am not having a good feeling from my first impression of the company at this point. I may decide to make contact with another agent or a manager to find out more about this benefit that is offered to a new customer. Until such time, I am left feeling very unsure about what may be real or unreal based on someone’s own interpretation without having to verify with me where I can locate the information in writing that the agent is referencing verbally by phone. Thank you for the opportunity to express my particular concerns about AHS. ,

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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ROBERT Lodi, CA

I like when you send real technicians to our homes. So many of your contractors are really bad. It may be a good idea for your company to check yelp reviews to cycle through the bad contractors. I hope this helps other people with your home warranties

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Verified Customer

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JOEL Las Vegas, NV

I have been with American Home Shield about 27 years and yet I have not been disappointed with the services appreciate that very much to have you guys and I said thank you I have never experienced any disappointment with AHS

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2023

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Verified Customer

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RICKY Gulfport, MS

Member of AHS over 25 years, love the company but notice over the years that some of the contractors has been less then professional (7 - 10 wait before responding) & poor craftsmanship/quality of work (Bissett plumbing came 3 times for the same problem (leak in my bathroom & never corrected the leak), finally paid out of pocket for a plumber to come fix the problem...the 1st time.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Verified Customer

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JAMES Lubbock, TX

We live in West Texas. It’s HOT in the summer! American Home Shield offered a no deductible A/C check. Arctic Air came out and made sure our system was ready. The entire process was so seamless and positive that I have been encouraging my friends to get coverage with American Home Shield for peace of mind.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Verified Customer

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DAWN Salinas, CA

We have utilized American Home Shield for a couple of items and overall have been very satisfied with the service and outcomes of the work done. Wish they would have more tradesmen from the local area, but those that have come to service our account have done good work.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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Misty Graham Jacksonville, FL

This company always answers the phone. They always have helpful associates. The companies they use are great quality and send competent workers to help you. I've used them multiple times and am impressed every time. Thank you so much!!!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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MARGARET Broken Arrow, OK

I am very happy with the service I have received from my American Home Shield policy. They replaced my microwave, repaired my ice maker and are replacing my dishwasher. All service men were very professional and knowledgeable!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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Abhaya M. Dandekar Davis, CA

Not all things are covered fully. Some things are and when they are it is great like our pool pumps were fixed to our satisfaction. But we had problems with our regregerator and they did not cover an under the counter refrigerator, even though a refrigerator is on our warranty list. Not sure how how things are chosen to be covered or not. They were unable to fix our washer and drier, finally, they said that they could not. We had to buy a new washer and drier.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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Verified Customer

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Diane Combis Charlotte, NC

I have used American Home Shield for many years. Their customer service is all and more they say they offer! They stand by all their claims from beginning to completion. They send top quality companies for repairs. I have never had a complaint with any service that needed repair. I would recommend AHS to any member of my family!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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ERIC G North Hollywood, CA

The service is spectacular! It’s super easy to book an appointment, and the turnaround time is on pint. There is usually someone at my house the next day, or even sometimes the day of. The technicians who have come from various companies have all been very friendly and knowledgeable and fixed the problem. Highly recommend!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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TERESA Sicklerville, NJ

I called and complained about a certain company and technician being dispatched to my home for issue with my washer and the disrespect of the repairman. As a result this company was placed on my no call list. I was told this had happened so I called a few weeks ago to put a request in for my washer and dishwasher. Found out that the same company that was placed on no call list was dispatched to my service request. I was told that there is nothing that could be done that I had to have a lawsuit on record for them not to dispatch that company to my home. Being told that there was nothing that could be done was honestly very rude and now I’m still stuck with two malfunctioning items in my household. Please explain what do I pay you for?

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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Yvonne Guy Philadelphia, PA

The service technician was right on time and very polite. He wore shoe protectors in our home as soon as he saw the shoe rack at out front door. He was quick and efficient. My LG washer/ dryer combo has been working great since he fixed it.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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Verified Customer

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KRIS Hollywood, FL

Prompt, kind, professional and worked very hard to resolve my plumbing issue. Hopefully it is resolved but I was assured if there is any further issue they will come back until it is resolved. Great attitude and made me feel I was in good hands.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 17th, 2023

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Verified Customer

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JOHN

I have been with AHS for a couple of years now and the 2 times I've needed them they have responded immediately acquiring the needed assistance with household problems that have risen in my house. Both times the workmen have been competent in their jobs and finished in a short time with good results. I am glad to have them work on my house.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2023

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Verified Customer

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JOHN Atlanta, GA

Timeliness has been inconsistent over the years. We have had some great service and some that was less than good. There has been some language challenges with some of the service companies we have worked with that lead to a lot of frustration. We have been a customer for 19-20 years and don't always think that you are covering enough of expenses for fixed or replaced equipment. We also don't think that we should have to pay extra for emergency service as we are paying for a service whether a small repair of an emergency like a water tank. We chose to use a home warrantee company to keep repair/replacement costs down and don't always feel like that is the case.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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LISA Happy Valley, OR

AHS used to be a 5-Star company but they have done some things to lessen this rating over the past few years. Example: they sent out a fridge person who had zero idea how to fix our ice machine and damaged it in the process after using a you tube video to attempt to fix it. They also sent another service person who also did not know how to fix it., and wanted to send back the original guy who damaged our fridge to “fix it” after learning that he was incompetent. They also refused to pay for two people (rather than 1) to carry up a very heavy water heater up the stairs which ended up costing us a lot of extra money. More than was expected from the contract. I had to beg them to give us a reputable company to fix our ice machine, who ended up doing a great job. Some things they handle well (general plumbing contractors) and some they don’t, so service has been variable. The cost also keeps rising for their service while their choice of repair persons doesn’t always rise to the level that they used to.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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VICTOR Austin, TX

Once or twice when our account was in rural Mississippi you were unable to provide service yet your company continued to charge us each month. The sad thing is my husband took care of our bills for most of 35 years. He became I’ll and passed away last year. Any way I used your service recently and you replied promptly. Work team was very professional. Ferguson s plumbing in Gatesville l

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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IRMA San Francisco, CA

Follow through and communication with the customer is not great in general. Very difficult to get point across no matter how many times I explain, and even when the issue is noted in the notes. For the current open service request for the lower household well (had no water in the house for a week), I am hoping after the contractor is here and takes pictures of the two wells and he submits the final invoice, payment will be made to the contractor less any items that are not covered. The well that the current service request is for, is household well. The payment made last year was for the algaculture well. We took cash in lieu of repair because, AHS could not find anyone to repair it We were out of water for weeks. I explained this for several days. More info on my part if needed.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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ELIZABETH Yucaipa, CA

Art was very thorough and professional. It was so good to have a technician who really knew what he was doing and did it to perfection. I always wan to ask for him when I need someone to take care of things for me. Of course I would hope that all of your techs are as excellent. Thank you Elizabeth

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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Elizabeth Curran Atlanta, GA

AHS assigns contractors to your issue quickly. 90% of those contractors reply very quickly and get out and fix your problem right away. When my washer couldn't be repaired they made getting the replacement very easy with several options.

1 year ago

Reply from American Home Shield

Hi Elizabeth, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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Maria Villa Irvine, CA

I was such a pleasure having the two gentlemen working on my floor furnace. For years, we went through cold winters, but now our furnace is up and working. Their professionalism was evident and appreciate. Thank you so much for making our home warm again.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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ludamara2 Milwaukee, WI

This was my first time owning a policy and when I had to file a claim, the process was very easy. My issue was fixed very quickly and now I’m more confident that I made the right choice in choosing American home shield as my company

1 year ago

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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DOCK Midway, GA

I have had American Home Shield for the slat 4-5 years and they have been very responsive to my need. Washing machine, Dish washer, Miner repair to Federator and the Stove. now Oven is being replaced. I could not get the AC/Htc replaced because It would cost me more that what the AC was worth. With all that being said so far Excellent Service

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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CAROL Sarasota, FL

American Home Shield has been both positive and a little negative. They fixed our air conditioning unit and it works beautifully. They have been working on repairing the refrigerator since last September. Both the refrigerator and freezer are functioning well now. The plate on the front of the refrigerator around the water and ice dispenser remains loose and the refrigerator still has not been pushed back into the proper place. We had the holidays which of course are busy in addition to people taking time to celebrate. They unfortuneately had a death in the family and understandably could not come complete the work. I had hoped AHS could send someone else to complete the work and was advised that it would have to wait until March. To be sure I find this frustrating. It's April now and it remains incomplete.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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JIMMY Rockmart, GA

Home shield apparently looked at our history with our washer and dryer and decided to replace it after talking to us . They gave us an Ecard to Lowes or go on line to shop. We think we will be able to replace both the washer & the dryer with the amount they gave us Thank You AHS

1 year ago

Reply from American Home Shield

Hi Jimmy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023