American Home Shield

I have received excellent service on my maintenance request for the HVAC unit. Even repairs that were required after servicing were taken care of seamlessly. My only complaint is that I wrote to the company twice regarding an expensive repair that I paid out of pocket, and I never received any response from the company. Even if the news was to be not in my favor, I was disappointed to not ever receive communication back from AHS.

AHS so far has been very responsive especially when an initial service request is placed. I was a little disappointed how my last request to have a fridge repaired was a little dismissed after I asked for a different contractor due to the break in communication and delay with having a technician come to fix it in a timely manner. The originally contracted technician fixed the fridge and did good work, unfortunately it took a month from the day the request was placed, and food was lost.

Customer Service was excellent. The issue was resolved efficiently and immediately! The contractor arrived to my home within 2hours of contacting him and when he was finished, he kindly explained what he did to resolve the issue. Very professional!

This service has been great except when we had to replace a dishwasher that wasn't fixable or to expensive to fix. There was only one option for a replacement dishwasher that was marked out of stock and was not able to be ordered. I had to go a purchase the dishwasher myself and had to pay for additional parts, delivery and installation. All the fees that had to be paid were more than the cost of the dishwasher, so I am not sure that it helped in this case. The other times that we used the plan seemed to work out just fine.

I am not only a customer, but I am a realtor for 20 years. I sell many American Home Shield warranties to my customers. Basically most of my sellers, I suggest they purchase it and avoid any concerns. They always are prompt to send someone out, with a reputable vendor and if you're not happy, they handle it.

Your representative, Cori, I think, was courteous and efficient. He helped give us ideas on a rather odd doorknob. He had our new home re-keyed in a very short timed. Given this experience, we HIGHLY recommend American Home Shield. Thank you very much.

Amazing plan to have if you are a homeowner! Within the past few months, I have had to replace my water heater and furnace (separate claims), and AHS has made it very easy to schedule a tech to come out quickly. The price to get both replaced brand new is far under retail! Highly recommend AHS to all friends and family!

Every time I’ve used the service they have always had timely contractors. They have never taken long getting back to me or taken long approving a service. If there has ever been a problem with a contractor they’ve been quick to fix the problem

I love American Home Shield! Ever since a friend of mine told me about them I signed up with them and have been using them for almost 2 years. The only thing I would like American Home Shield to send out letters to customers to let them know when the contract is about to expire. Not every one remembers the expiration date.

AHS service has been great, but the replacement of my microwave by the installation company has not. I first filed a service request on 1/11/23 and on 2/01/23 am still waiting for installation. It is scheduled for 2/03. I hope they do not reschedule again.

I did'nt like when they send contractors they do not have parts on there truck to fix the product and they have to order a part and your machine is down for almost a month when you can go to a local appliance parts store to fix the Item. Thank You for this time.

The people I’ve spoken with on the phone have always been very helpful and patient. The company has always covered everything the contract covers with no hassle, and they’ve explained thoroughly why something wasn’t covered. Honest, easy to work with.

Quick response by both AHS and City Plumbing. The plumber replaced the part on e it arrived and it worked great for a few days and then it started the same problem again with the thermostat. I called City Plumbing back and gave them the part number, address, etc. and I haven't heard from them again for a couple of weeks. I have to reboot my water heater every two days or so. Please help.

I wished I would have renewed AHS when I first purchased my home. But I had to listen to my realtor. Glad I took it upon my own to call to add them back on. Best Homeowner insurance ever! Great staff and wonderful companies they have to repair any issues that we deal with! I will give 10 stars besides 5!!!

I loved the fact that every time I called to get answers the representatives assured that my answers/concerns were taken care of at that moment without any hesitation. Top notch customer service, promptness to approve my claim was super! I am beyond pleased with my experience overall, highly recommend them!!! 10 stars rating***

I love this company! We have been insured with them for many years now and have had to use them a handful of times. Each time has gone smoothly and efficiently. We have saved thousands of dollars on repairs…customer for life!

Covered my service and didn’t give me any hassle. My fridge is a 30 year old Sub Zero, which will last many more years, but things break down on it every once in a while. AHS has come out twice to fix it and has never turned me down for a claim on it. I’m very happy about that.

I like the ease of ordering service and peace of mind knowing it will only cost $100. I do not like having a different provider every time I ask for service. If the repair is for a problem that we have had previously, I wish we could request to have the same vendor.

American Home Shield always answers my requests for service. They let me know that the service provider will contact me before the end of the next business day and they always do. They also always ask me for my opinion about the quality of the service and about the timeliness of the service work that was provided.

We are very satisfied with the professional and expedient job that the plumber service provider you sent did for us. It is over two days later and we are noticing cleaner water and no back ups with our garbage disposal. Thank you so very much.

I like: contractors selected from reliable sources, however, we had a recent experience with our dishwasher/oven that wasn't great. Took 6 months to fix the dishwasher (after several calls) and the stove was never repaired, and I didn't receive a refund of my fee for that service. The gentlemen selected were simply not capable of doing the work. It was comical.

Requesting a provider is a hassle. It’s difficult to understand some of the customer representatives and they are lacking customer service techniques or listening to complaints. I’ve been over billed for service calls that I now need to straighten out and I’ve been putting it off to the strained communications with employees. The first plumber assigned to me did not show, Anywhere Plumbing and I was charged $100.00 for the appointment that never happened. The HCVAC people quoted me a price to replace the furnace which I agreed to and he didn’t know how to proceed so I’m still waiting for the services to be rendered. Moving is difficult enough but this is a lot of added stress.

They lack consistency on their decision-making regarding replacement. I am a property manager and put all my properties on AHS plans during the COVID pandemic so I could get service quicker for my tenants. At first, they did a good job but most recently I have been disappointed. I called service for the same refrigerator on 4 occasions. It involved the ice dispenser initially then turned into leaking water that was damaging my wood floors. The situation kept occurring until finally the compressor completely went out and it causes the appliance to not function at all. My tenants lost food and I called 3 days in a row for a decision about the repair/replacement to be made. After 3 days, they decided to replace the compressor instead of replacing the unit. The compressor parts and ultimate repair would take another 10 days to two weeks to complete and because I could not let my tenants go without a functioning refrigerator for that long, I had to replace it myself. The compressor parts and repair was going to cost $800-$1000 according to the technician assigned to the job so I called customer support to see if I could get a credit toward the repair to apply to my new purchase. I was told no initially by customer support and asked if the case could be elevated to a manager. They told me they would have someone call me back and it never happened. If you consider the 3 repairs made to the unit, plus the replacement of a compressor, they would have been money ahead if they would have just replaced the unit after the 2nd or 3rd service call. I am disappointed and reconsidering if this is the best company to deal with on my properties going forward.

Garage doors are listed on my service contract as included for repair. However, AHS indicated that the part that broke on my door (the spring) was not included. It cost me over $700. Plumbing is also included, however, they would not pay for caulking my leaky tub which cost me over $200 I was without a washer for nearly 2 weeks because after the company AHS chose to repair my washer initially told me they were waiting for a repair part, they would not respond to my calls nor did they answer AHS' emails. After more than a week of constant attempts on my part to contact the service company, they finally informed AHS that my washer needed replaced. AHS did respond well to my broken ice maker. I just wish they were more pleasant to work with and more forthcoming regarding their actual coverages.

I have a love-hate relationship with American Home Shield (or more accurately, HSA Home Warranty, which I think AHS acquired--it's a little awkward to have separate services designated AHS and HSA, but for what it's worth, we are HSA customers). We have been customers for 10 years now, since we bought our first (and current) house. When everything goes smoothly, they are excellent value for the money. The problem is that because they seem to use the cheapest contractors that they can find in any given geographic area, without paying attention to customer reviews. Sometimes those cheap contractors are also actually good, in which case you get excellent value as an HSA customer. However, when they aren't, particularly when they are utterly nonresponsive, you have to deal with HSA's customer support line, and there you deal with the most glaring weakness of the company. The call center (in India) is not merely staffed with people with limited English; the communications barriers are compounded by the fact that the customer service reps have minimal real ability to act, e.g., to assign a new contractor if the first one has gone incommunicado, or to give information about what model of appliance or fixture may be used in a replacement that may be dispatched to your property, etc. Basically, anytime that the HSA "default" option is not viable or appropriate, its institutional processes from the first point of contact make it very difficult to make necessary changes, let alone optional-but-value-added ones. Examples: In my area, HSA works with an HVAC contractor that has been absolutely outstanding. We had a furnace blower motor break on Christmas Eve in near-zero-Fahrenheit weather, and they got someone out here on Christmas day to fix it. They had the right part already in their van. Two hours and we had a working furnace again. Our stove (cooktop) failed and we had to have a new one installed. In this instance, I WAS able to get someone at HSA to tell me the model they were going to use to replace it, and I measured the space and researched the dimensions of the planned replacement, and that model would not fit. HSA got me in touch with their appliance purchasing department (which fortunately is staffed by people with substantially better English than their general customer service call center), they gave me a list of vendors they worked with to get bulk discounts and told me to look into it myself. I didn't actually mind that, since it also gave me more input and control in the process. I found a model that was a "slim" model from a more upscale brand (Jenn-Air) that in the family of companies that HSA buys from. I had to pay the difference in cost between the baseline model (that I'd have gotten by default as part of the HSA service) and the luxury model, but it was the difference in HSA's discounted costs for each of those, so not as big a difference as the difference in retail prices, and more importantly, it fit. However, HSA also has worked with a series of plumbing companies that are bankruptcies waiting to happen. My kitchen sink has had no cold water now for almost 2 months, because AHS will not give up on its default contractor and assign someone else. Every time we call AHS (which has been MANY times), they say that they will contact the contractor. It goes straight to voicemail for them the same way it does when my wife and I contact the contractor ourselves, but they insist on keeping trying. And each time we call AHS, the customer service rep, in their halting English, tells us (as we understand it) that "next time you call, we can assign someone else." But there have been many "next times" now and it's devolved into a tomorrow-never-comes joke in our house. Recently, for the first time, they mentioned referring our request to a "contractor relations" department that wasn't mentioned on our first few calls about this problem. Meanwhile my sink is not fixed, despite submitting the claim on December 4, 2022 (it's now January 25, 2023). It requires a standard cold water supply line that I can't believe that any plumber wouldn't carry with them in their van and I can't believe that it wasn't fixed on the one day we ever saw someone from the contractor, who came only to take pictures one time in December, and did no actual work. We have had many other plumbing issues over the years, both gas and water, and it's truly rare that the service goes without a hitch. The good years and good experiences have been good enough to keep us as customers. But the bad times stick enough in my mind that I can't justify higher than a 3-star rating nonetheless.

We had 2 claims this month back to back. The first was a garbage disposal which was replaced in 48 hrs, then a few days later the our washing machine broke down and while this took longer the technician was an expert and the repair was exceptional.

American Home Shield has provided all services promised quickly and professionally. When we notify AHS of a needed repair, a local company contacts us (usually the same day) regarding the repair and usually completes it in 1 or 2 days.

We are new homeowner's - having been in this house for 2 months now, American Home Shield has been great at the appliance issues we have had; however, when our furnace went out (during the coldest temps ) we fought with American Home Shield and got the run-around from the company they sent us. Having to have a tech sent out 4 times and American Home Shield said it would be an additional week to get a 2nd company out for a 2nd opinion. Then we get told that American Home Shield wouldn't recognize any "outside help from their network because we didn't have permission". We ended up eating a lot of cost and having our issue solved, correctly, with a company that American Home Shield "didn't give us permission" to us.

Only had AHS for about three months when my dryer started squealing loudly. Called for service with model number and problem. Respresentative arrived on time with suspected replacement part in hand. Within twenty minutes, my dryer was purring. Representative, Bobby, was knowledgeable and personable. Could not ask for better service.

So far so good. Only thing I didn’t care for. I had a roof leak on a 5 years old roof and house. Ended up costing me $12,500. 😩 AHS paid $1200 towards it. Everything else so far has been pretty flawless. Would have liked a roof repair attempt at least around area that was leaking and a chance to get other estimates. But I figured because AHS uses them I should let them do it.

I have been very pleased with AHS. I have used them many times and I always get top quality contractors. My only complaint is that sometimes it is very hard to get these people to come quickly. My most recent was a roof leak. The company could not come out for more than a week. I would like that if a company cannot respond fast enough, that there be an option to choose or be assigned to another. Overall, AHS is a fantastic value! I would also prefer that if a claim is not accepted, that the $125.00 fee is reimbursed. Even partially reimbursed would be helpful.

We did get a furnace installed, when ours went out. Cost to us was $1300. + the inspection fees of $250.00. Our thought was that AHS would pay to replace our furnace! We did not expect to pay more than the $100.00 fee that we pay upfront for service. We had a locksmith come out to rekey our house, on a special with AHS. He charged us and additional $58.00 for additional locks. We only have 5. . .Then we had to call him back, because one door did not lock. We were charged another $55.00. . .to correct this issue. All of these charges on too of $100.00 charged upfront. Then we had our stove top checked, because it is scratched and has burned on foods, that cannot be removed. Another $100.00 up front and nothing was replaced or repaired?! We also are paying $80.00 a month for this warranty insurance. We are nor sure that we are getting our money's worth?? Rather annoyed at this moment! Feeling overcharged and under satisfied!

"I have been a customer of American Home Shield for several years and overall, I am very pleased with the service I have received. The process of filing a claim and scheduling repairs is seamless and their customer service team is always helpful in answering any questions I have. The technicians they send out to fix any issues are professional and do quality work. I appreciate the peace of mind that comes with having a home warranty and knowing that I can count on American Home Shield to take care of any unexpected repairs. The only downside is that the cost of the service plan is a bit high but I feel it worth it for the reliability and coverage they provide."

From making the claim online with American Home Shield to the professionals who serviced our issues to the delivery of the new washing machine, everything was smooth and efficient. We are thankful to have the peace of mind American Home Shield provides.

I like their prompt attention to service requests, the quality of the service companies they have sent, the ease of submitting requests, the way they keep me up to date on service requests, and the ease of completing requests. I like the low hassle nature of the whole process.

They were attentive, helpful, did exactly what they said by getting an appointment within 24 hrs of my service request. Furthermore, the plumber that they contracted was excellent and performed the service quickly and at a reasonable price.