check_circle

Verified Customer

star star star_border star_border star_border

don schatzel West Sacramento, CA

Evaluated my problem not sure they solved it

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 18th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Richard Mason

Quality of service providers, especially HVAC

1 year ago Edited August 8, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Hamik Modesto, CA

Hires cheap contractors and approves the lowest price item to fix the issues!

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Arealle Franklin Mobile, AL

Poor customer service. Contracted with some poor companies in my area.

1 year ago

Reply from American Home Shield

Hi Arealle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,

Nov. 12th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Brittain Denise Watkinsville, GA

They agreed to pay me a small portion for a new ac and never have.

1 year ago

Reply from American Home Shield

Hi Brittain, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

DAVID PEREZ III Katy, TX

Contractor repaired manifold and now pipes are leaking

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 4th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Jenny Janas Kailua, HI

They never fixed the problem and never showed up on time

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 4th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Sean Keith Noble, OK

Because they did not fix the issue on my HVAC. Took 4 service calls.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 27th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Donald L Dahl San Antonio, TX

I have unresolved circuit breaker issue.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Donald, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Tyrone Thomas Sr. Pompano Beach, FL

Its been a month and a half and I still didn't receive my dryer

1 year ago

Reply from American Home Shield

Hi Tyrone, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Pamela Stone Manchester, NH

This company have terrible contractors working for the customers

1 year ago

Reply from American Home Shield

Hi Pamela, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Luster Fort Saint Louis, MO

I have been waiting over 3 weeks to have a ceiling leak fixed.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 29th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Renita Howard Chicago Heights, IL

Horrible customer service and AC vendor robbed us in services

1 year ago

Reply from American Home Shield

Hi Renita, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Liezl West Palm Beach, FL

Our bathtub is still clogged. It's very hard to get a direct answer

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 29th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Percy Bell Newport News, VA

I have been trying for over 2 weeks to get a second opinion on my AC

1 year ago

Reply from American Home Shield

Hi Percy, Thank you for sharing your feedback about your most recent AHS experience and the delay to have your AC repaired. I would be glad to speak with you to address your issues.

Sep. 22nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Patsy Baggs Grand Prairie, TX

I didn't get the results required to take care of my problem

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 15th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Bleakley Sparta, NJ

Nightmare to deal with. I have two UNRESOLVED claims from last year.

2 years ago

Reply from American Home Shield

Hi Robert, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Staci L Neustadt Littleton, CO

I am not getting a vendor that can come in time and now I'm getting no response

2 years ago

Reply from American Home Shield

Hi Staci, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

William Morant, Sr Baltimore, MD

They were not able to fix my washer for months

2 years ago

Reply from American Home Shield

Hi William, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Glenna Duerfeldt Lincoln, NE

Was given miss information about monthly payment and service fee

2 years ago

Reply from American Home Shield

Hi Glenna, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Jonathan Sigl Aurora, CO

Delay in approving estimate of their own inspector.

2 years ago

Reply from American Home Shield

Hi Jonathan, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Marie Montgomery, AL

Horrible and uninformed customer service. Train your people !!!

2 years ago

Reply from American Home Shield

Hi Marie, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda Allen San Antonio, TX

They are horrible im still waiting on my refund its been almost 2 month

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 1st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Stephanie Huntsville, AL

Don't get the same story twice. One lie after. No sense of urgency.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Donald horn Goodyear, AZ

Because 2 different people disconnected me after working with them for 30 each

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Carla Valentine Pleasant Grove, AL

Nothing is done on a timely manner you have to wait weeks for service

2 years ago

Reply from American Home Shield

Hi Carla, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Giovanna cardella Rancho Mirage, CA

Service person not returned for almost two months

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

OWENS Chandler, AZ

It took them a month to get my promblem straightened out

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Aug. 26th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Aisha Clarke Johnson White Plains, MD

Took 4 weeks to get a hot water tank installed.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 26th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

S. Sommer Seattle, WA

it been 6 wks since my dishwasher worked

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 26th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Lolomani Entendencia Stockton, CA

poor service have been witout air in 100 degree for 8 days now

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Mrs. Nancy Bailey Casper, WY

I've had a broken clothes dryer for 3 weeks. No one can give me any answers.

2 years ago

Reply from American Home Shield

Hi Nancy, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 19th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

harold henry San Jose, CA

Bc the vendors did nothing other than show up

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

David Kent Tull Irving, TX

The company they sent out did a lot of damage to my furnace

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

sandra wallace Lancaster, CA

Recent had a terrible experience with a dismissive contractor

2 years ago

Reply from American Home Shield

Hi Sandra, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Trish Looney Bedford, TX

The contract you're using out to my house was very unprofessional

2 years ago

Reply from American Home Shield

Hi Trish, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Christina Keneally Greenacres, WA

Over 1 month, no AC, Texas, July to august. This is horrible

2 years ago

Reply from American Home Shield

Hi Christina. Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jim Keesey Chino Hills, CA

Did not complete service. Claimed not covered after 8 days.

2 years ago

Reply from American Home Shield

Hi Jim, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Carol Callo Rancho Cordova, CA

Waited al.ost 30days for repair to be done

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

James Jones Memphis, TN

You aren't hiring professional service providers

2 years ago

Reply from American Home Shield

Hi James, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Thobani Nkala

It took almost 3 weeks to solve my problem in the house

2 years ago

Reply from American Home Shield

Hi Thobani, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Melissa Leake Chesapeake, VA

Expensive, hard to communicate with, not easy to work with

2 years ago

Reply from American Home Shield

Hi Melissa, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Kevin Winfield, IL

Took 3 calls to get someone out fix my washer

2 years ago

Reply from American Home Shield

Hi Kevin, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Melissa Overla

I have been without air for a month and decided to pay for a new unit myself.

2 years ago

Reply from American Home Shield

Hi Melissa, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Alicia Michelle Merlino New Orleans, LA

It's never easy. The companies AHS works with are bottom of the barrel.

2 years ago

Reply from American Home Shield

Hi Alicia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Debbie Morrison Rockwall, TX

They have responded very quickly and taken care of our needs

2 years ago

Reply from American Home Shield

Hi Debbie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Francisca Gomez Las Vegas, NV

They have no plumbers in their network for Susaville CA

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 29th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Gale Howe Tucson, AZ

Their contractors are suboptimal and no responsive

2 years ago

Reply from American Home Shield

Hi Gale, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

J Copeland Stafford, VA

I am still waiting on my refund. Nothing but poor customer service

2 years ago

Reply from American Home Shield

Hi J Copeland, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Ryan Tuteur Denver, CO

Still waiting on repairs for two months. Still no resolution.

2 years ago

Reply from American Home Shield

Hi Ryan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

American Home Shield Reviews