Best Company Guarantee American Home Shield Logo

American Home Shield Reviews

star star star star_half star_border

8.6

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Rachel Rosen Lancaster, CA

Premium and deductible makes it expensive.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Rachel,
We appreciate your feedback and hope you continue to enjoy!

Jul. 15th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

John Snyder Stafford, VA

Took some time to get the vendor to my house

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi John,
Your feedback is more than appreciated!

Jul. 9th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jerry M Birmingham, AL

Good, reliable, professional and reasonable value!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jerry,
Thank you for your feedback about your American Home Shield experience!

Jul. 8th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

David Young Las Vegas, NV

high quality and reliable speedy service

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi David,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

P SAMPSON Smyrna, GA

THE SERVICE I RECEIVED WAS GOOD. TELEPHONE WAIT WAS LONG

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi P,
Thank you for your feedback!

Jul. 2nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ida Levelland, TX

For the most part they are quick to help resolve issues

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Ida,
Your feedback is more than appreciated!

Jul. 15th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Anthony R Rainford Matthews, NC

They mislead me on their coverage and they provided a loop hole in order not to pay for repairs needed on my AC unit

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Anthony,
Thank you for letting us know about the noncovered paid to have the AC repaired. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Kellie Brooksville, FL

Most of the time the company is fast and efficient.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Kellie,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 25th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Marcusparks Dayton, OH

Pretty reliable service and great price wise

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Marcus,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ella Simpson Crowley, TX

Had nothing but professional service from their vendors

4 years ago

American Home Shield Logo

Reply from American Home Shield

HI Ella,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 24th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Idy Aubrey, TX

Took multiple times to fix the problem

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Idy,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 25th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Erick Norwalk, CA

They don't cover too much, still have to come out of pocket for repairs. Paid close to 1,000 to repair a.c.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Erick,
I would be glad to speak with you!

Jun. 26th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

sharon welch La Quinta, CA

quality work but hard to get a hold of by phone

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Sharon,

Thank you for taking the time to provide a rating. We hope you continue to enjoy AHS!

Jun. 27th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Tara Sacramento, CA

The wait on the Phone is Too Long almost an hour or longer unacceptable

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Tara,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Patrick Mary Esther, FL

Quick to get me connected to a technician. Technician failed twice to fix the issue.

4 years ago

American Home Shield Logo

Reply from American Home Shield

HI Patrick,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

jerrad Green Bay, WI

aren't transparent with cost of premiums (I am a consumer but I was paying realtor prices for 2 years!)

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jerrad,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Andrea Smyers Weatherford, TX

Being on hold for over an hour, 3 different times is not good customer service.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Andrea,
I would be glad to speak with you about the dryer repairs that need to be completed.

Jun. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Richard Schmidt Keller, TX

The responce time and the vendor fast respond Good service

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Richard,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Bobby Sams Round Rock, TX

Good service when needed, easy to contact

4 years ago

American Home Shield Logo

Reply from American Home Shield

Good afternoon Bobby,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Daniel Ocasio Cortlandt Manor, NY

Overall great service however I feel it is a little pricey.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Daniel,
We would like to thank you for your feedback!

Jun. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Thomas Rayhart Annapolis, MD

Everything was great but hard to reach by phone

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Thomas,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 19th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Michelle Raines Union City, GA

Great service. Very prompt. Easy to schedule service.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Michelle,
We appreciate your feedback and hope you continue to enjoy!

Jun. 12th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

jacob roth Naples, FL

parts delay of two months on one repair, finally completed

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jacob,
Thank you for your feedback!

Jun. 12th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Debbie Sharp Texarkana, TX

Good but slow getting contractors assigned

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Debbie,
Thank you for your feedback!

Jun. 10th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Mark Padgett Cypress, TX

Their Trade Service Call Fee Of $81.00 is too high.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mark,
Thank you for your feedback about the service fee.

Jun. 10th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

KCR Mililani, HI

RESPONSIVE, CONVENIENT, WISH TRIP/CALL FEES WERE LOWER

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi KCR,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Michael Atlanta, GA

I called and to get my air conditioning fixed. I paid my air conditioner is not fix .no one has called to explain why.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Michael,
I would be glad to speak with you and get the issues with your air conditioner resolved.

Jun. 12th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ed Taylor Pampa, TX

good service and every issue resolved fast

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Ed,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 12th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

D. Ware Lancaster, CA

Service is easy enough to use and to make arrangements

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi D. Ware,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 12th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Cheryl Russell-Smith and Lyle Thielen

Prompt service and great list of contractors.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Cheryl and Lyle,
We are pleased to hear about the excellent customer service you have received with AHS and the contractors that have serviced you!

Jun. 11th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Danni Cole

They have approved all of my covered repairs.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Danni,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 4th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jeffrey Tyler

Fast response and problems typically resolved efficiently.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jeffrey,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Marcus Wadsworth Des Moines, IA

Easy to use, helpful, fair but deductible can be high.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Marcus,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

shaundas reason Des Plaines, IL

because they increase prices with notice and their exports do not service customers right away

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Shaundas,
Thank you for providing AHS with your feedback. I would be glad to speak with you about your experience and the price increase.

Jun. 3rd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

G R Wagner Dallas, TX

timely and efficient very good thanks

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi GR,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs.

Jun. 5th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Bob Vasta Woodbridge, VA

Provided good response for cooktop replacement

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Bob,
I am pleased to hear about the excellent service you have received and the cooktop replacement. I hope you continue to enjoy!

Jun. 4th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ray Spurlock

Very easy to navagate the site and very promote service

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Ray,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Phil Wallace

Consistent with problem resolution on service request

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Phil,
We’re so glad you had a good experience and hope you continue to enjoy AHS!

May. 26th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Colin

Got the job done and in a reasonable amount of time.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Colin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Marcia Segedy

After 2 weeks I'm still waiting for my air conditioner to be repaired

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Marcia,
Thank you for providing us with feedback about your experience. I will be contacting you to get the repairs completed!

May. 23rd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

George Patterson

Excellent service, but wait time was longer than I wanted

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi George,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

anonymous

Because sometimes they're great and sometimes they claim no responsibility.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi,
Your feedback is greatly appreciated!

May. 23rd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Don

Tech had to revisit the site for the same problem,

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Don,
Thank you for your feedback. I would be glad to speak with you if you are still in need of assistance.

May. 26th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

John TRACY

Problem not solved fan not replaced service listed as completed waited on phone pvr 50 minutes with no answer

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi John,
We are sorry that your experience with AHS didn’t quite match your expectations. We would be glad to speak with you to discuss the delay.

May. 25th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Bob W

good coverage and courtious, professional associates

4 years ago

American Home Shield Logo

Reply from American Home Shield

HI Bob,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

David Thompson

Time lag in getting me the disposition of my claim.

4 years ago

American Home Shield Logo

Reply from American Home Shield

HiDavid,
Your feedback is greatly appreciated!

May. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Steven Wagner

Had to pay $1150 to get a new water heater installed

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Steven,
I hate to hear about the non covered cost associated with the repair. I would be glad to speak with you about the repairs.

May. 26th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Wiley

Paid my $100.00 deductible to have my refridgerator checked out for loud noices and occasional freeze up ice maker

4 years ago

American Home Shield Logo

Reply from American Home Shield

Good morning Wiley,
We understand your disappointment about the service fee paid. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

May. 20th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Roy Omoto

Good service at a very reasonable job fee.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Roy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We hope you continue to enjy the ease of cost that AHS provides.

May. 20th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Bruce Peterson

No push back, just clarification and great options.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Good morning Bruce,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2020