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Verified Customer

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TERRY ENRIGHT Tucson, AZ

Had a service call and the CSR at AHS didn't even know the contract. Tried to get me to pay over $1000.00 out of pocket

3 years ago

Reply from American Home Shield

Hi Terry,
Thank you for bringing the delay to our attention. I would be glad to speak with you to discuss the repairs that were completed through AHS.

Jul. 21st, 2021

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Terry Shivers Killeen, TX

AHS will not pay if the service isn't in the company best interest.

3 years ago

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Verified Customer

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David Buttles Florence, SC

It usually has been very good & very fast.

3 years ago

Reply from American Home Shield

Hi David,
We hope you continue to enjoy American Home Shield and the fast and efficient service we provide!

Jul. 27th, 2021

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Denise L Black Moreno Valley, CA

I'm yet waiting for someone to return my call about s work order

3 years ago

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Verified Customer

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James Watson Calabasas, CA

Good service but premium too high for second year. I'm not going to renew.

3 years ago

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Verified Customer

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MG Smith Portland, OR

service person assigned was prompt, fixed the issue and was nice.

3 years ago

Reply from American Home Shield

Hi MG,
Your feedback is more than appreciated and we hope you continue to enjoy AHS!

Jul. 27th, 2021

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Verified Customer

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Miriam Wallace Round Lake, IL

Quick response to provide contractor for service.

3 years ago

Reply from American Home Shield

Hi Miriam,
We appreciate your feedback and hope you continue to enjoy the quick resolution that AHS provides!

Jul. 27th, 2021

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Verified Customer

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Anne C Broyles Austin, TX

good - very easy to schedule appts online

3 years ago

Reply from American Home Shield

Hi Anne,
We appreciate your feedback and hope you continue to enjoy it!

Jul. 27th, 2021

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Brooke Waukesha, WI

They are very nice to deal with and they're friendly

3 years ago

Reply from American Home Shield

Hi Brooke,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

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Brian Weihrauch Minnetonka, MN

Bad customer support and lack of details collected prior to me spending money on a tech coming to my home.

3 years ago

Reply from American Home Shield

Hi Brian. I am really sorry to hear that you had a bad service experience. I would be most happy to assist in resolving this matter for you and explaining your coverage.

Jul. 16th, 2021

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Todd. bramwell Lancaster, TX

They should reach out and contact you after contractor has left explaining options and coverage.

3 years ago

Reply from American Home Shield

Hi Tood. Thank you for taking time to write a review and let us know your concerns. I would be happy to speak with you and explain your coverage and options for a recent service request.

Jul. 16th, 2021

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Cindy ferrari Humble, TX

Pretty good coverage. However, poor follow up.

3 years ago

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Verified Customer

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Cathy Jefferson, GA

Be more upfront about what is and is not covered in repairs/replacements.

3 years ago

Reply from American Home Shield

Hi Cathy,
I hate to hear about your most recent AHS service experience and the issue to have the repairs completed.

Jul. 17th, 2021

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Roger v Brown Baltimore, MD

You need more services for other company to come out faster

3 years ago

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terri churchwell Augusta, GA

Always over charging or double charging my bank and my credit cards, and I can't get anyone to fix it

3 years ago

Reply from American Home Shield

Hi Terri. Thank you for letting us know about the billing and payment issues you are having. I can understand your concerns in wanting to get this resolved. I would be happy to speak with you to address this matter.

Jul. 15th, 2021

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Kay Gordon Liberty Hill, TX

Was not able to access the web site to get service. Had to call

3 years ago

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Nick Lepore Tucson, AZ

Have customer service people you can understand without strong accents.

3 years ago

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Verified Customer

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Dan Call Coppell, TX

Prompt and helpful to connect with an AC company

3 years ago

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Gina Brown Baltimore, MD

They need more qualified techs and need to be able to complete job or assign another company to assis

3 years ago

Reply from American Home Shield

Hello Gina. Thank you for your review. We do hate to hear that you have not been pleased with the service for your home repair needs. I would be happy to speak with you further to address your concerns.

Jul. 19th, 2021

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JOANNA WHITE Goodyear, AZ

My issue is still not resolved. It's been 2 weeks and my ice maker is still not fixed!

3 years ago

Reply from American Home Shield

Hi Joanna,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you to assist with a resolution to the ongoing issues.

Jul. 17th, 2021

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Jose Alvin, TX

There call back . Lack on communication when needing to replace appliance.

3 years ago

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Verified Customer

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Manuela Gonzales Hemet, CA

Respond promptly and very thoughtful and considerate.

3 years ago

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Verified Customer

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Michael T O'Brien Cross Junction, VA

AHS has been responsive to my needs in a timely manner.

3 years ago

Reply from American Home Shield

Hi Michael,
We hope you continue to appreciate American Home Shield and the coverage e provide in a timely manner!

Jul. 27th, 2021

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patrick forgey Pismo Beach, CA

Administrative systems and billing systems are unacceptable. Email for resolved problems continue to be sent.

3 years ago

Reply from American Home Shield

Hi Patrick. Thank you letting us know you continue to receive notices about a resolved issue. I would be happy to speak with you further to address this issue.

Jul. 19th, 2021

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Raeshelle Sharpnack Jenks, OK

They can improve by doing what they say and hiring better contractors.

3 years ago

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Angela Tahlequah, OK

They are usually quick to assign contractors

3 years ago

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Verified Customer

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Debbie Laws Reno, NV

Not all services provided in my city. Could not get my furnace checked out for this past winter.

3 years ago

Reply from American Home Shield

Hi Debbie,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you to assist with a resolution to the ongoing issues.

Jul. 17th, 2021

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Jose-Roehl Capistrano Delos-Santos Spring, TX

It took a full week before someone actually came to perform the service on my centralized AC!

3 years ago

Reply from American Home Shield

Hi Jose,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Nicole Washington Savannah, GA

They can do better with the third-party representation

3 years ago

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Richard E Williams Jr North Port, FL

i have a pool heater that needs fixing and i can not get a straight answer.

3 years ago

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Bill Clark

They only paid $10.00 per pound Freon so I got stuck with $200.00 plus the $75.00 trade fee

3 years ago

Reply from American Home Shield

Hi Bill. Thank you for your feedback and letting us know your concerns about the coverage and out of pocket expense. I would happy to speak with you further to discuss this matter.

Jul. 12th, 2021

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Eddie Goines Acworth, GA

The air conditioning technician has been to my home 3 times and I still have no ac

3 years ago

Reply from American Home Shield

Hi Eddie,
I hate to hear about your most recent experience to have the air conditioner repairs completed. I would be glad to speak with you and get the issues resolved.

Jul. 12th, 2021

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Greg Toro Laughlin, NV

Takes too long for the contractors to contact the customer after you pay your $75

3 years ago

Reply from American Home Shield

Hi Greg, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jul. 12th, 2021

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Gwen Subramanaian Edison, NJ

They solved problem with central air unit fast.

3 years ago

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Verified Customer

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Marion Craig Douglasville, GA

Due to issues of the past that were no handled as well.

3 years ago Edited January 10, 2024

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Mr Melford Boodie Laurel, MD

I have been without a dryer for almost 3 months . I have waiting for the payout check for over 21 days

3 years ago

Reply from American Home Shield

Hi Melford. I am very sorry to hear that you have not received the cash in lieu check for your clothes dryer. I would be happy to speak with you and see how I may assist in resolving this matter.

Jul. 8th, 2021

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Nikko Humble, TX

It takes a long time for contractors to come out. It took a month to get a wall patched

3 years ago

Reply from American Home Shield

Hi Nikko. I am sorry to hear that it took a long time to get your wall patched. I would be happy to speak with you and see how I may assist with getting this issue resolved.

Jul. 8th, 2021

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Charles Kibbe Conroe, TX

Contractor never fixed my problem, AHS giving me the run around on it and nobody can ever help when I call.

3 years ago

Reply from American Home Shield

Hi Charles,
I hate to hear about the delay in service experienced to have the issue resolved. I look forward to speaking with you to reach a resolution.

Jul. 16th, 2021

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LaDonna Jones San Antonio, TX

The coverage is great for the rates paid monthly.

3 years ago

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Verified Customer

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Janae Palmetto, GA

The tech came and corrected the issue without any problems.

3 years ago

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Jarrod Tomassi Lytle, TX

They didn't help me with a covered issue. I'm going to tell my realtor friends to not recommend them.

3 years ago

Reply from American Home Shield

Hi Jarrod. I am sorry to hear that you did not receive help with a covered item. I would be happy to speak with you further to try and resolve this issue.

Jul. 6th, 2021

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Laniece Bell & Jai King Decatur, GA

Very convenient and prompt with finding services

3 years ago

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Verified Customer

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Charles Chesapeake, VA

When my ac went out they didn't care. My family had to live in a hot house for days due to their policy

3 years ago

Reply from American Home Shield

Hi Charles. Thank you for letting us kow about the experience with your air conditioning. I am very sorry to hear that the problem was not resolved to your satisfaction. I would be happy to speak with you and assist with a resolution.

Jul. 6th, 2021

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Rhonda McLaughlin Waldorf, MD

Customer service is not that great. Charges for services not used.

3 years ago

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Ronnie Brown Tulsa, OK

I had a washer that was not repairable Home sheild said theyWould replace with a new one and they never dead

3 years ago

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Marilyn Deason Longview, TX

I had to find my own replacement & was told the installation would be my expense--already paid $75 fee for diagnostics

3 years ago

Reply from American Home Shield

Hi Marilyn. Thank you for rating your repair experience. I am sorry to hear that you were not happy with the service you received. I would be happy to speak with you further regarding this matter.

Jul. 20th, 2021

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Fay Fontana, CA

I have a hard time getting through to a representative, your system was down and no one called me back.

3 years ago

Reply from American Home Shield

Hi Fay,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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Biancanieves Garza Penn Valley, CA

It has appointed the worst contractors to fix my HVAC ((4mo) and my Refrigerator. (4 mo and still not fixed)

3 years ago

Reply from American Home Shield

Hi Biancanieves. Thank you for letting us know about your experience. I am sorry to hear about the delays with your HVAC system and refrigerator. I would be happy to speak with you to see how I may assist with resolving this matter.

Jul. 8th, 2021

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Jennifer Emmerson Yakima, WA

Originally a quick response but no follow up on the existing issue.

3 years ago

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Verified Customer

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j Stony Brook, NY

4 appointments to fix a broken knob on an appliance and terrible communication in scheduling

3 years ago

Reply from American Home Shield

Hi J,
Thank you for bringing the unresolved repairs to our attention. I would be glad to speak with you to assist with a resolution.

Jul. 8th, 2021

American Home Shield Reviews