check_circle

Verified Customer

star star star star star_border

Betty Rifford Olathe, KS

Prompt response to send to service company.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Beryl Las Vegas, NV

The rep help me and my wife with renewal

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Jacqueline Atkins Colorado Springs, CO

Good Service, though sometimes slow. thanx

2 years ago

Reply from American Home Shield

Hi Jacqueline, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star_border

Anthony White Merrillville, IN

Reliable but some service providers are less than excellent

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Wanda Weatherspoon Texarkana, TX

They got the problem resolved to my satisfaction.

2 years ago

Reply from American Home Shield

Hi Wanda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star_border

Kristin Sines Panama City Beach, FL

When service is requested it is promptly dispatched

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Michelle Hermani Nottingham, MD

Quick response to issue. Service done in a timely manner

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

David L. Wright Holliday, TX

The same Sears A&E repairman came twice and the issue is still not resolved. Please send a different repairman.

2 years ago

Reply from American Home Shield

Hi David, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

check_circle

Verified Customer

star star star star star

Bernie Hale

Reliable and responsive to any requests in the timely manner

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bernie, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Russell Lucas Canton, OH

Current repair handled unprofessional and incompetent by AHS, repair company is great, experience on phone is terrible

2 years ago

Reply from American Home Shield

Hi Russell, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Leopoldo Sermeno Castro Clovis, CA

no 1st time call resolution, ever, not clear on what's covered or not, hassle dealing with AHS cx service

2 years ago

Reply from American Home Shield

Hi Leopoldo, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Shahe Kupelian Cresskill, NJ

Last experience was horrible. Did not cover something that should have been covered due to plumbers damaging my sink!

2 years ago

Reply from American Home Shield

Hi Shahe, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

check_circle

Verified Customer

star star star star_border star_border

Dennis Evans Brundidge, AL

I was charged $49.99 per month, $100.00 and $450.00 for service

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Maria Dominguez

I have an dishwasher that has yet to be repaired.

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star_border

Al Swanegan Lake Saint Louis, MO

Identify the problem and responded rapidly

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Burns Douglasville, GA

Timely service, knowledgeable technician

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

David Ross Braggs, OK

Some contractors are better than others.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Karen Claudia Alexander Brandon, FL

Always came through with good craftmanship

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 10th, 2022

check_circle

Verified Customer

star star star star star_border

ToShawn hinton Indianapolis, IN

Decent enough and was on time. Kind of messy but it's fine

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Monte McBride Denison, TX

Very good technician and the coverage paid for itself

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 10th, 2022

check_circle

Verified Customer

star star star star star_border

Manjusha San Jose, CA

Plumbing partner is horrible, electrical partner is awesome

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 10th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Trinidad Fresno, CA

Whwn the problem is not fixed on first visit it takes forever to escalate and resolve issue

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Beth Solem Scottsdale, AZ

Having problems with being charged with 2 accounts when I only have one.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Darryl Virginia Beach, VA

Took too long to receive service but once they came problem fixed in 15 min

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Jacqueline Brown White Plains, NY

I had to reach out to them 6 times before my issue was resolved.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Willa Houston Waxhaw, NC

File a claim to get my AC fixed. Took over a week to get a contractor out.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Wanzel Jessie Buford, GA

Worst experience ever. On the phone for over 3 hours and six different people and issue still not resolved

2 years ago

Reply from American Home Shield

Hi Wanzel, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

check_circle

Verified Customer

star star star star star_border

Jim McGee Harrisonville, MO

AHS was very responsive and professional

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Pat Foster Bartlesville, OK

Have been able to complete services as requested

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Marion Fay Dickerson Cumby, TX

Poor coverage, questionable service affiliates, customer service lacks knowledge

2 years ago

Reply from American Home Shield

Hi Marion, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Mercedes M Alexander Sherwood, AR

Response time, limited coverage and more out-of-pocket expenses

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Myron S King Birmingham, AL

I had them to a repair a dish washer and to this day does not work properly.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Maxal Atlanta, GA

Customer service sucks and they don't want to pay for anything, and the turnaround time is terrible.

2 years ago

Reply from American Home Shield

Hi Maxal, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Tom Spring, TX

Representative knew she could not help me, yet refused to escalate and kept me on the line for at least 30 minutes.

2 years ago

Reply from American Home Shield

Hi Tom, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Satish Charlotte, NC

They came out two times and still didn't fix the problem after they found out the problem after a month time

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jul. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Edward Martinez Henderson, NV

we have had isuies that are still pending, Fix stove in guest house. do a complete final list check!!!.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Miguel Felix Sr

It took 3 visits to fix the problem by 2 different companies. Thank

2 years ago

check_circle

Verified Customer

star star star star star_border

Maria Bidwell

5 star same day service, 4 star, 1,2,3, day service.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Brenda A Davey

Got our AC replaced after 2 weeks of miserable heat

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Zackulyn Hart

Sometimes service partner is good, sometimes not

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

sharon slautman

Easy to use services and issue was fixed.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Barry H Felner

Responsive. Reliable. Value for the money.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Sue Ludwig

They ok conpany. And take care your needs

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

David Edens

Service was quick and professionally done!

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Marty Patchin

1 was told last month my ac needed to be replaced, but have heard nothing since

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Sallie Hogancamp

The Service has not been completed after 17 days; how can I rate what hasn't been done?

2 years ago

Reply from American Home Shield

Hi Sallie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Gary Catalino

Poor communication! Bad company selection (plumber) definitely read the fine print!

2 years ago

Reply from American Home Shield

Hi Gary, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 22nd, 2022

check_circle

Verified Customer

star star star star_border star_border

Scott Roller

Service rep showed up quickly, but waiting for part for several weeks.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alicia P Pome

I'm paying a lot for people to come out and tell me it isn't covered. So what is the point of this Warranty?

2 years ago

Reply from American Home Shield

Hi Alicia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Rebecca Pendell Garza

always send unprofessional tech , and they dont cover anything that it should cover it just wasting money

2 years ago

Reply from American Home Shield

Hi Rebecca, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

American Home Shield Reviews