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Clay Emerich Fort Worth, TX

I have a microwave which needed repair. AHS was quick to send out a tech. The tech made the repair and the unit seemed to work fine. Then, 3-4 weeks later we encountered the same issues and called for a repair. I was charged an additional service to repair the same issue. The tech came out and replaced the part and the unit seemed to work fine. Two days later we called again for the same issue. The tech came out and installed the part but after testing the microwave found that it was still not working properly; i.e., this was a recurring issue. A new "higher quality" part was ordered. After 10 days the part arrived and was installed. However, after installing the "higher quality" part and testing the unit, the microwave continued with the exact same issue. AHS decided a complete new wiring harness should be ordered. The wire harness replacement idea was soon scratched and new unit was ordered. Unfortunately, it took AHS over six weeks of me not having a microwave, and multiple calls to AHS before the microwave was approved for replacement. I'm giving two stars for no other reason than it took 6+ weeks without a microwave before the replacement was approved, plus the fact that all communication regarding this issue was being driven by me (I NEVER one time received a call regarding the status of the repair), multiple rearranging of schedules in order for either my wife or I to be available for the tech, plus the fact this problem, overall, took a total of 10 weeks to finally resolve. Yes, they did finally agree to replace the microwave, but that's because they are contractually obligated to do so after so many attempts to fix the machine; so they get no stars for doing something they're contractually obligated to do. I don't give extra stars because I paid someone to change the oil in my car; it's what they're obligated to do. Finally, had the service company not told AHS the microwave was a fire hazard, in my opinion there's a 99% chance I would still not have a functional microwave AND we would be continuing down the road of exploratory repairs. For the record, the microwave was ordered today and I am still with a microwave. If history is any indication of how this will go, I expect to be without a microwave for another 2-3 weeks.

2 years ago

Reply from American Home Shield

Hi Clay. Thank you for your feedback. I am sorry to hear the issue with your microwave was not resolved to your satisfaction. I woud be happy to speak with you to address this matter further.

Oct. 6th, 2021

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Verified Customer

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DaShavone Holmes Raeford, NC

Prompt service! I’m happy I chose this compan! As a first time homebuyer we were burdened with fixing everything that the previous home owner would not and it’s been a hassle. Having AHS has been a blessing for us!

2 years ago

Reply from American Home Shield

Hi DaShavone,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Eric Nuckols Idabel, OK

Our washing machine was not working so place a order for repair. A technician arrived two days later and determined we need a new washer. Choose one from the selection on website installed a week later.

2 years ago

Reply from American Home Shield

Hi Eric,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Mary Lou Gomez Round Rock, TX

For the most part it works when I need it but there are times when I need work done and put as much information as possible or provide that information and if it’s not covered I am still charged even before someone comes out.

2 years ago

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Verified Customer

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Debra king Justin, TX

We had our ice maker replaced and fan . They ordered parts that took forever to get in and I called when they came in was put on schedule immediately. The repair man Kevin was great he went over and beyond.

2 years ago

Reply from American Home Shield

Hi Debra. Thank your for writing a review and letting us know the issue was resolved quickly once the parts arrived. We look forward to providing an even better experience for your next repair need.

Sep. 29th, 2021

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Verified Customer

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Sandra Atkinson Altamonte Springs, FL

It’s a good product for the most part. In recent years, after moving to Altamonte Springs, I have had a couple of issues with two of the vendors they sent to fix (1) plumbing- leaking faucet and (2) dryer repair. I was less than satisfied with the end result. The dryer repair was a nightmare that lasted over three months and required calls to the customer service offices at AHS headquarters.

2 years ago

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Verified Customer

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Alexandra Tapp Cincinnati, OH

I enjoy the convenience of being able to request a service and it get scheduled quickly. Communication hasn't been very fast or clear, however, especially when trying to talk to call staff who clearly aren't native English speakers.

3 years ago

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Verified Customer

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Cory Shook Watertown, NY

I have been using Home Shield for over 14 years now. Most of the time, the company's they choose to come to your house are great! Other times I have had to reach out to the company myself, to get them to schedule me an appointment.

3 years ago

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Verified Customer

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April McKay Plano, TX

It was great. They were helpful and the company came right out and fixed me up. They've worked on other plumbing jobs for me and did an excellent job. I always want to be assigned to J & K Plumbing.

3 years ago

Reply from American Home Shield

Hi April. It is great to know you were so pleased with the plumber. We will do our very best to provide you with this same level of service for your next repair need as well.

Sep. 21st, 2021

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Verified Customer

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Marlon Griffin Spring Valley, CA

My experience wasn't the best one. The plumber they sent over try to swindle me into an insurance claim, and told me that he was going to change my faucet but never did. At least he fixed my garbage disposal. I am still waiting for their appliance consultant to come and fix my appliances, it has been 3 weeks, hopefully I will hear something soon...

3 years ago Edited January 10, 2024

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Verified Customer

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Shirley Brooks Durham, NC

Services and coverage is great, however the representatives are not always on the same page when you are constantly calling about the same issue. Lastly, you can not understand some reps due to there accent; which can be very frustrating.

3 years ago

Reply from American Home Shield

Hi Shirley. Thank for taking time to write a review and let us know about your concerns. We are so happy that you have been pleased with the service and coverage. I do understand it can be frustrating if there is a communication barrier. We appreciate your patience as we work to improve in this area.

Sep. 23rd, 2021

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Danyiel Louis Boca Raton, FL

So far it is poor to fair. Plumbing is suppose to covered however I was still charged for a strainer part for $75. Also initially they were going to charge me $75 to open the dry wall to access the pipe and $150 to close it up. Then I called AHS they said I have to pay for the strainer since that wasn't covered with my plumbing warranty. I feel that isn't fair and it seems like that should of been covered since it is all related to the plumbing. This was call was related to a leak in my bathtub. Currently, it was been two weeks waiting for them to close up the dry wall. I made 4 phone calls to get that appointment scheduled.

3 years ago

Reply from American Home Shield

Hi Danyie. Thank you for letting us know your concerns with your plumbing service. I am sorry to hear you are disappointed with the coverage. I would be happy to speak with you to further address this issue.

Sep. 21st, 2021

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Verified Customer

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Karen Harris Fort Worth, TX

The company itself is great but some of the companies that they send to work in your home isn't as professional. American home shield will do all they can to solve the issue.

3 years ago

Reply from American Home Shield

Good morning Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Rose Smith Muskogee, OK

Well I was beginning to wonder if my fan was going to get fixed. But AHS graciously allowed me a second opinion of another electrician and I got it taken care of without another problem. Thanks AHS

3 years ago

Reply from American Home Shield

Hi Rose. It is so wonderful to hear about your experience and know the issue was resolved with your fan. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Sep. 21st, 2021

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Verified Customer

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Roberts Camdenton, MO

The initial home visit is fast but then there are hoops to jump through after paying a $100. Service fee.Not sure when our HVAC will be repaired, replaced, ‚Ä¶. Have to wait on them to let us know. These terms are difficult for folks that work daily. You want to be home when they arrive to do their assessments.

3 years ago

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Verified Customer

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Donna LaTour Knightdale, NC

My customer service rep I think was Jessica was just the best she made sure all was fixed and done right I couldn‚Äôt be happier then I am with wake appliance repair, John, he‚Äôs honest professional hard working knows his craft and from now on there isn‚Äôt anyone else I‚Äôd have work on my repairs

3 years ago

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Verified Customer

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Mary Therese H Smith Bowie, MD

We have had American Home Shield for many years. I have been able to find a plumber, electrician, and appliance company that have been used for other projects not covered by the warranty.

3 years ago

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Kelly Cannon Norling Fort Lauderdale, FL

Roller coaster ride. Continually charged for technicians who are incompetent but the same technicians/service company continuously sent to cure what they didn‚Äôt fix previously. Over a period of 2+years!! I took records, spoke to numerous customer service agents who definitely tried to help me but never offered refunds or any other kind of re-enforcement for not actually fixing issues diagnosed. I appreciate the $100 flat fee as a single mother and that I have access to quick call and the company is dispatched etc. please update your policies on repeat calls to same address for same service, as your 3rd party vendors are taking advantage of long time paying clients.

3 years ago

Reply from American Home Shield

Hi Kelly,
Thank you for sharing your feedback and bringing your most recent AHS experience to our attention. I would be glad to speak with you about the customer service issues that have been experienced.

Sep. 23rd, 2021

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Verified Customer

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Cheryl Glodowski Covington, GA

I needed to clarify information on a repair I was having done and all the phone numbers I could find were not taking me to an AMERICAN. I do not want to speak to someone in India who I can barely understand 1/2 of what they are saying, and they could not figure out for the longest time what I was trying to convey. This is AMERICAN Home Shield. Come on....this is very very poor customer service. I will not be renewing my membership next year. I will find a company that uses American people to serve American people.

3 years ago

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Verified Customer

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Yamilka Coca Bakersfield, CA

Professional and friendly service. Appreciated the pre call letting me know the technician was on there way. The technician was quick and efficient and knew exactly how to take care of our plumbing issue.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Yamilka,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Eileen Boyle Fischer, TX

Service man came out, he checked and was told I was not covered. I called again to reschedule and they said I was covered. I month went by before my service was completed. I HATE talking to foreign countries to set up service.

3 years ago

Reply from American Home Shield

Hi Eileen. Thank you taking time to write a review. I am sorry to hear the issue was not resolved sooner. We appreciate your patience while working through the repair issue and we look forward to provding you with better service in the future.

Sep. 16th, 2021

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Verified Customer

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Heather johnson Rockford, IL

Best investment since I bought my house. I've used it at least 4 times since buying my house and I'm so glad I had it. I really don't know how I would have replaced big items without it.

3 years ago

Reply from American Home Shield

Hi Heather,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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Shelley Coleman Toledo, OH

I like Home shield because when I called I experienced great customer service . I explained the problem I was having, and they set us up with a technician who phoned us within 4 hrs to set up an approval

3 years ago

Reply from American Home Shield

Hi Shelley,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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David Jensen Missouri City, TX

I have had very positive experiences nearly every time I have requested services. The service is very easy to request and the technicians have all been prompt courteous and professional.

3 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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Geri Sortore San Antonio, TX

I called about the garage door not working, within 2 minutes of getting off the phone with American Home Shield; the repair people called to set up our repair. I was very impressed.

3 years ago

Reply from American Home Shield

Hi Geri,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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Lynn H Macon, GA

Unfortunately, I had to use my warrant twice before even moving into my new home. The staff and timeliness of their response to get someone out to help was exceptional. I would highly recommend them to anyone.

3 years ago

Reply from American Home Shield

Hi Lynn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Tammy Miller Chesapeake, VA

Great customer service! Once I reported my service need, the representative quickly collected information and engaged the service provider. I ended up with a repair within 3 1/2 hours from placing my call!

3 years ago

Reply from American Home Shield

Hi Tammy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Paul & Patricia Christman Peoria, AZ

We’ve been with AHS G’morning a year. So far we are very pleased. The company’s they have sent out are knowledgeable and always on time. They have taken care of the issue right away and to our satisfaction.

3 years ago

Reply from American Home Shield

Hi Paul & Patricia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Sep. 13th, 2021

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Jennifer Newsam Fayetteville, GA

Mixed reviews on the company. We have submitted several request with the company and the online process makes it easy but it becomes difficult when you have to speak to someone on the phone This week we spent over an hour an hold waiting for an answer regarding an open request and we never did get a full answer. The companies AHS sends out to homes are also mixed, some are good and others we would never invite back to our home.

3 years ago

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Janille McCall Orlando, FL

My dryer quit working. AHS sent tech who said it was a bad timer, probably, so he ordered one. When the part arrived he put it in...but the dryer still kicked off. Then pulled the plug and said the outlet was loose. ?? He never looked at the plug. After he left to talk to his boss, *I* looked at the plug and saw that one of the blades was burnt. I called AHS, told them the story and they said they'd discuss with tech and get back to me but they wouldn't refund my $100 and would probably charge another fee because it would be another issue. There was more but bottom line I hired another contractor who put in a power cord and the dryer has worked fine ever since.

3 years ago

Reply from American Home Shield

Hi Janille,
I hate to hear about your most recent experience to have the dryer repaired through AHS. I would be glad to speak with you to assist with a resolution.

Sep. 15th, 2021

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Verified Customer

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SHARON GRANT Stone Mountain, GA

I was very pleased with how fast the technician came out. I was also pleased that the problem was resolve. The customer service was great and the techncian was timely. Overall I was very pleased

3 years ago

Reply from American Home Shield

Hi Sharon,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 13th, 2021

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Verified Customer

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Octavius Chatman Atlanta, GA

So far I have not had any issues. They have sent the technicians out as promised for my A/C issues and continued to check to make sure the issue was resolved. Thank you 🙏🏾

3 years ago

Reply from American Home Shield

Hi Octavius,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Sep. 13th, 2021

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Verified Customer

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Diane V. Gary, IN

I was very impressed with the Customer Service Representative which took the information to complete my request. Also with the speed that my request was given by the two Technicians which completed the request.

3 years ago

Reply from American Home Shield

Hi Diane. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for trusting AHS.

Sep. 9th, 2021

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Verified Customer

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Donna Murrieta, CA

Have used them for over 15 years service is good. Takes a while to get a call back when you do service on line..I have two homes covered no discount..all the service fee has went up. Most other ones are $50

3 years ago

Reply from American Home Shield

Hi Donna,
Your patronage of 15 plus years is more than appreciated! Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Dori Anderson Dallas, TX

2 issues first my refriderator was working then not working on and off your service guy said well that day it was working so he said can't do anything about it waste of 75.00 I went to Lowes and bought a new refrigerator / second I had service call for toilet and shower leaking guy fixed toilet in 10 minutes he saw that shower was leaking thru ceiling but said I should have cut a hole in my ceiling so he could see where exactly water was coming from so he did nothing

3 years ago

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Verified Customer

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Elzie Banks Matteson, IL

We have been a client for quite some time , had several claims ,handle without any issues. Professional service and contractors. Always courteous and timely. Has rescued us on all occasions.

3 years ago

Reply from American Home Shield

Hi Elzie. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS. We look forward to serving you for many more years to come.

Sep. 9th, 2021

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Verified Customer

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Mark Anthony McLean Columbia, SC

The customer service contact is fast, minimal voice activated prompts. Service providers respond the same day, but the repair time to get service is slow, and the reason given is, the only available opening.

3 years ago

Reply from American Home Shield

Hi Mark,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us. We will continue to strive to meet your needs.

Sep. 9th, 2021

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Verified Customer

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Dana Holmes Richland, WA

Solid! I was amazed at how fast and smooth my claim was handled. American Home Shield and the contractors that they partner with communicate very well at every step of the way. Thank you!

3 years ago

Reply from American Home Shield

Hi Dana,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us. We will continue to strive to meet your needs.

Sep. 9th, 2021

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Verified Customer

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Dwight Gray Copperas Cove, TX

Excellent customer service. AHS makes getting service done as painless as possible. The contractors referred by AHS are always professional. Their help in calling good contractors alone is worth the price.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dwight,
We really appreciate you taking the time to share your rating with us and provide feedback about the sink drain. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Kathy Taylor Artesia, NM

My HSA warranty for my appliances has been very good for several years. I get quick service and I don't have to wait very long to get it fixed. The repairmen have been very respectful and always tell me they need to check with my warranty company before doing extensive repairs.

3 years ago

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Verified Customer

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Ruth Kerrville, TX

My washer in the washer/dryer quit working. AHS came and inspected. Not fix-able, so you sent me a chenk to replace. I purchased the dreplacement washe/dryer. It was delivered, but the fawcets on the old washer were "froze up". The plumber came to replace the fawcets, then installation of the new washer/dryer. All good now!

3 years ago

Reply from American Home Shield

Hi Ruth,
Thank you for providing us with a thorough explanation and we are pleased to hear about the repairs that were completed by American Home Shield!

Sep. 13th, 2021

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Verified Customer

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Marjorie Curri Jacksonville, FL

neutral, WHEN MY HOT WATER HEATER WAS INSTALLED, MY FUSE BLEW, HAD IT REPLACED, AMERICAN HOME SHIELD ASSURED ME IT WAS NO CHARGE, BUT WHEN WHEN TECHNICIAN WAS TO RETURN TO SEE IF WATER HEATER WAS WORKING, HOME SHIED STATED I NEED TO PAY ANOTHER SERVICE CHARGE, THIS WAS VERY POOR SERVICE ON YOUR PART, NOT TO MENTION I HAD TO PAY A PORTION OF THE HOT WATER HEATER.

3 years ago

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Verified Customer

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Martha Miles Columbus, OH

Agent was nice a professional the company they sent to check the work was professional although my issue wasn't civered under the warranty I wish you all could offer a percentage of the cost off to assist the customer with gettin the work done.

3 years ago

Reply from American Home Shield

Hi Martha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2021

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Verified Customer

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Daryl J Edwards Laurel, MD

For the most part my experience has been good. However the last plumbing company gave me attitude because I was asking questions. They left without completing the job. They didn't even bring tools in on the first visit. And when they came back the next day, having punished me for asking direct questions then they lectured me about not having done the job the first visit because they didn't like my attitude. AHs DID NOT ADDRESS MY CONCERN OVER THIS ENCOUNTER.

3 years ago

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Verified Customer

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Nancy Sherwood, AR

My experience with American Home Shield has been good thus far, the toughest part is going through automated system for repair request, I'd prefer to speak to someone. All of my service repairs have been prompt. I recently upgraded my coverage which I believe shows satisfaction

3 years ago

Reply from American Home Shield

Hi Nancy. Thank you for taking time to write a review. We are very happy to hear that you have been pleased with your warranty coverage and also that you decided to upgrade your coverage. I am sorry that you have not had a good experience using the automated system. I hope that in the future you will be able to select the option to receive assistance from a live agent who will be most happy to assist you. Thank you for choosing AHS.

Aug. 31st, 2021

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Verified Customer

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Timothy A Spratt Tulsa, OK

They came through for me a few times. My refrigerator went out and they got me a new one. They fixed my oven twice. They fixed my dishwasher and garbage disposal. Only cost me a 100 dollars each time.

3 years ago

Reply from American Home Shield

Hi Timothy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 31st, 2021

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Linda Jones Citrus Heights, CA

My experience with AHS has been an experience. They advertise if it can't be fixed then they will replace it. My compressor is going out in my air conditioner and the technicians they sent out recommended replacement. Even with having a home warranty they aren't replacing it. They did contribute $1300.00 towards the bill. In my opinion that's not holding up to their policy. I'm very disappointed that I am having to pay for the units being put in even though I have a home warranty.!!!

3 years ago

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Verified Customer

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wealtha deakings Pueblo, CO

This company has performed well for me. You have so many options to choose from. Customer service is excellent and service has always been expedited quickly. I highly recommend this Company.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Wealtha. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Aug. 31st, 2021

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Kimberly Navarro Modesto, CA

I have one great experience with the rep who was sent out to fix my fridge. The other was not so great. The rep for my A/C unit seemed lazy. Before my warranty kicked in I had to have my A/C fixed and was told I was low on Freon. The did not mention anything about the freon was low and made no attempt to add any.

3 years ago

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Verified Customer

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Sara Neale Half Moon Bay, CA

It has mostly been ok. There are communications issues I wish were more streamlined. We had requested service for our exhaust fans in bathrooms. Then electrician sent by AHS recommended replacement as they were old and not functioning to standards. He said he would submit the request. That was 3 weeks ago... still waiting to hear from AHS. The request says service closed online, so not feeling optimistic the job will be completed to the standard I would like - which is following the recommendation of the service provider they sent.

3 years ago

American Home Shield Reviews