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John Stewart Spokane, WA

I have had both good and poor experiences with American Home Shield. Our latest warranty experience dealing with our refrigerator was totally positive. Conversely, our prior experience dealing with our oven took a very long period of time to get it working again.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Jim Sullivan Pawleys Island, SC

The process could be smoother to authorize the additional out-of-pocket charges so that repair can be finished faster. There should also be a plan available to move to newer AC units so that the extra charges for coolant can be eventally eliminated.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Lauren Gibsonia, PA

I have used my warranty three times so far. I have used them for dishwasher and washer repair. These times my appliances were fixed in a timely manner. I'm April I paid to have an AC tune up. It has been two months and the company that was assigned still has not come. I have called AHS three times and they still have done nothing about it!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 6th, 2022

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Elizabeth Cape Elizabeth, ME

The online service request needs some updating. You should be able to put more than one service request in at a time. For example, I have 2 HVAC units and when they both go at the same time there is no option to specify that technician needs to look at both.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 19th, 2022

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Randy Pinter Chino Hills, CA

With AHS requesting service is very easy. Most service providers that have been assigned are very good. A few not so much. Overall, although we don't have to use AHS often (which is good) it's nice to have them there when the need does arise.

2 years ago

Reply from American Home Shield

Hi Randy, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Kathleen Kresl Georgetown, TX

Customer service is hard to communicate with, long phone times with Ill informed reps. I also was not notified about the hvac tuneup being time sensitive until after I went back into the app to schedule it. I was later told that I ran out of time or was too late to do it. Why does it have to be done at a certain time of year if I have it in the plan?

2 years ago

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Linder D Means

Some contractors are good but, some have the cases open for years without updates !

2 years ago Edited January 10, 2024

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Adam Lewis Abilene, TX

I rate this last experience as a 1 but gave a three because I have had good experiences in the past. This time they were unable Unable to assign my repair to a contractordo t have enough HVAC contractors In My are, took me calli g to get a hold of a supervisor to discuss my issue. Would love to pass my concerns to senior management verbally, but I know that no one will call me.

2 years ago

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Raza Hayder Kernersville, NC

I feel that American Homeshield is easily accessible on the internet. But in contrast, extremely difficult to contact by phone. Also, I've found that majority of the service providers that American Homeshield uses are fine. But, I have had concerns regarding the overall quality and workmanship from some of the service providers that American Homeshield uses. For these reasons, I did not rate American Homeshield 4 or 5 stars.

2 years ago

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Bob Mattson Kennesaw, GA

Just realized when I had to make a service request that I am now being charged almost $100 per month for this service and was never made aware my monthly cost was going up. Recently priced a competitor and their rate was just over $50 per month with my same service fee amount. Also have a service request in currently and have not been contacted by service provider in three days to schedule service.

2 years ago

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Jeffrey Foltz Matthews, NC

The expectation was to have a reasonable level of protection for our home that would mitigate the costs of repair. Our reality was that for smaller things such as our dryer, the service charge was reasonable, but when we had an issue with the water heater (a bigger item) we found the "fine print" would result in a huge cost. The cost was so high that we went ahead and replaced it ourselves" and are still being expected to provide a "professional" invoice for the service in order to receive any small ("below wholesale cost") compensation for the cost of the heater purchased from a local retail store. I find this disingenuous and not a "piece of mind" as advertised in the numerous daily ads I get from AHS. Given this set of experiences, we will be canceling our plan once we receive the cash-out offer for the water heater.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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Anthony Dear Cumming, GA

Very poor customer over the phone service. Representatives are hard to understand and appear to only respond to a script before them. I called several times trying to address a situation I was having with my micro wave only to be put on extensive holds and later having the representative unable to answer my question. Once I was told I would receive an answer in a follow up e-mail which never appeared. I am questioniny how legit AHS really is and if I am being taken advantage of when I encounter a problem and am unable to get past a very poor speaking and uninformed representative without any other opportunities to have my issue properly addressed.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Anthony, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Todd Caddo Mills, TX

An electrical surge damaged one of three AC Networks (AC Unit, Thermostat and Furnace) located within 10 feet of each other. The very capable technician gave a diagnosis of a power surge but could not state exactly where the surge came from (whether it was external, like a lightning strike, or internal, like a malfunction of one of the appliances in the network.) The inspection was over a week and a half ago. AHS is trying to deny the claim because the technician was unable to definitively sight the source of surge (claiming it may have been lightning.) Despite all the indicators that point to the surge originating within the single AC network (neither of the other 2 systems have any problems nor any nearby electrical systems) they are claiming it was an act of God. I've spoken with representative on 3 occasions over the past week and a half and each time they first recommend sending out another tech to get a second opinion (at my cost) - to which I make it abundantly clear that a second opinion will, like the first, be unable to provide a definitive source of surge. Each of the representative's has agreed that given the condition a second opinion would be a waste of time. They have then told me they would escalate the claim and a higher representative would contact me within 48 hours. Though each representative has been very pleasant, I am frustrated by the tactic of delay used to leverage my discomfort (no AC) in hopes that I might give up and accept their denial. I've found this delay tactice is common with AHS as I've had a similar experience with a waterheater and I find it very manipulative.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022

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Rick Pogue Jackson, TN

I chose AHW because I think their the best and they cover more. Some companies put low dollar caps on items like AC, my plan does not. They also have a fast response time which is very important.

2 years ago

Reply from American Home Shield

Hi Rick, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

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Robert Wyatt Lubbock, TX

Have had them repair my AC, Dishwasher, dryer and replace my washing machine. Very easy and timely process by very professional repairmen. Cent say one bad things about them. Good people, easy process.

2 years ago

Reply from American Home Shield

Robert, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

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Karen Ingraham Melbourne, FL

I have had AHS since I bought my house in 2008. Service has always been prompt and professional. My only disappointment has been that the monthly fee has been raised $20 with no notification.

2 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Jordan Turgeon Ruffsdale, PA

Covered most of our problems. Contractor stated that AHS will claim that functional problems are cosmetic and possibly not cover them so we should pick and choose what we have repaired/replaced. A little of hassle but otherwise ok experience.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 13th, 2022

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Monique Stanley Ladson, SC

I really appreciate this home warranty. It works in a timely manner and I have not had any issues with the contractors either. Top notch service. This is the 3rd home warranty company and the BEST!!

2 years ago

Reply from American Home Shield

Hi Monique, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 16th, 2022

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Emogene Robinson Chicago, IL

In February 2022 our ejector pump failed and we (had) a finished fully carpeted basement. I contacted AHS and told them water was still coming in and there was a bedroom right next to where this happening. They didn't think this was a real emergency so they had someone come out 2-3 days later. It's now June and I ended up having to have my whole basement basically taken apart because of the damage done to my walls all the wet flooring , clothes, furniture. Thank goodness I had insurance, I don't mean AHS.

2 years ago

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Yvette Mack Nashville, TN

Thus far the service has been great. I unexpectedly had an $800 bill to replace the evap coil in my AC unit. Plus the service person dropped the washer down the drain when he repaired the faucet and said it didn't matter. The water splashes when turned on.

2 years ago

Reply from American Home Shield

Dear Yvette, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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chester m brock Auburn, WA

my experience has been very good . They seem to do as they promise. I have been with them about 3 years. I remodeled my kitchen in 2005 and got all new appliances. They are getting old and started needing repairs. AHS has done as advertised for me.

2 years ago

Reply from American Home Shield

Dear Chester, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 27th, 2023

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Patricia Elder Myrtle Beach, SC

I kept getting numbers that were answered outside the USA with people who're very difficult to understand. they would say they set up andaopt. with a company, and the company never called. when I called that compan they said they were never contacted with a work order. ON one of those called the man had me take a picture of my fridge and show the vin number. he then took over my phone and tried to get other information. I then hung up. He kept calling backend sending voice messages, which I ignored. Finally, I check my local phone book to get the office here in Myrtle beach, where it was quickly resolved. Very frustrating

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 20th, 2022

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Verified Customer

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Lillie Franks San Antonio, TX

Over the years AHS has repaired and replaced appliances to my satisfaction. This has afforded me peace of mind and I'm confident that I'll continue as a happy customer for many years to come

2 years ago

Reply from American Home Shield

Hi Lillie, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Gus Stockton, CA

I have had several claims. Each time AHS has taken care of the problem. Ice maker fixed. Garbage disposal fixed. Microwave oven replaced. I was skeptical when I signed up, but they are fast and take care of the claims made.

2 years ago

Reply from American Home Shield

Hi Gus, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Mark Andres Las Vegas, NV

User friendly, quick, efficient whenever I have had to use the service it has been easy and staff is friendly employees are knowledgeable and helpful when I have spoken to them

2 years ago

Reply from American Home Shield

Hi Mark, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Kristie king Las Vegas, NV

Easy to schedule, fast approval for replacement of item. I like i had option to choose my replacement microwave and it was delivered and installed within couple of days. So quick and easy stressfree

2 years ago

Reply from American Home Shield

Hi Kristie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Loretta Turlock, CA

They are very quick to respond to your request for service. Always pleasant and courteous. If there are any issues they are very accommodating and willing to make sure you are satisfied with the service

2 years ago

Reply from American Home Shield

Hi Loretta, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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ReGena Jackson, MS

They respond quickly and professionally to my service needs. The vendors they select to fill my service requests are prompt, knowledgeable, and have excellent customer service manners.

2 years ago

Reply from American Home Shield

Hi ReGena, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 14th, 2022

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Nelson Ishee Leander, TX

Easy service request. Problem solved. Plumber scheduled service call. Arrived on time, called before arriving. Explained problem and was taken care of in short order. Recommend them to anyone. No hassle or runaround.

2 years ago

Reply from American Home Shield

Hi Nelson, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Margaret Dominguez Fresno, CA

AHS outsources & the majority of people I spoke to I did not understand & they could not get what I was trying to explain. I had my AC unit worked on a couple of months ago & the part never got here even though they told me it was . The AC repair co. actually picked one up at a warehouse here in town . I got an email yesterday from AHS stating that my part would be in soon ???

2 years ago

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Kenneth Turner Prescott, AZ

When I requested AC yearly checkup I received an email stating there was no one in my area to perform this. I had to call AHS and speak to an agent to get the service. It was the same company that has performed the checkup on my AC and furnace since I joined AHS. Not happy about this. Also, not happy with the constant increases in the monthly charge and the increase in the service fee.

2 years ago

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Katie kosienski Fairmont, WV

Took several phone calls to clear up a charge on my account. Wasn't my fault. But then wasn't allowed to put in a order for repair until it was cleared up. Then when when furnace was checked. Switch was turned off by tech and I didn't have ac for 2 days. They were too busy to come back to see why I didn't have ac when I had no issue with it until they checked on heat problem.

2 years ago

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SANDY Wusterbarth Brown Puyallup, WA

First two companies were unable to come for a week regarding a plumbing issue. I had to contact AHS to let them know that a week without toilets was not acceptable. They connected us with a different company who couldn't come for five days. We finally called a local plumber who came out the same day.

2 years ago

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Janice Ivie Paola, KS

Discrepancies between what I was originally told by AHS re recent vendor's estimate and what vendor told me. Decided not to use vendor and not proceed with problem through AHS at this time. Other experiences with AHS have been ok.

2 years ago

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Mary Bissell Shreveport, LA

I was prompted to sign up for my annual AC check on line. I did so, then was told when the tech arrived that I could only have 1 serviced. I had to call AHS to pay the additional $75 fee to have the 2nd serviced. I didn't mind paying- just thought your system would have prompted me to service both units- since you know we have 2.

2 years ago

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Angelica Atoigue Hayward, CA

I scheduled an appointment via phone and the time frame kept getting pushed back. Finally, after 4 hours of not showing up after the original time slot, I called to reschedule. The representative on the phone was extremely rude and did not want to reschedule at all, stating they still had an hour to show up before 5'oclock, even though my original window was 8-12. After being put on hold for what seemed like 30 minutes, I was able to rebook my own appointment online. I notified the representative I no longer needed her help as I had made my own appointment without her. I hung up the phone only to realize the next day, she had canceled my original appointment I made on my own and rescheduled it for a day I was not even home. Unbelievable!! I had a screen shot of my appointment date online but by the time I got through to someone else, they could no longer honor my original date of service. I ended up waiting over 6 weeks to get my washer fixed, an eternity when you have kids. Such a horrible customer service experience, so much so am currently looking for other companies.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 10th, 2022

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Jane White Ponte Vedra Beach, FL

The response we received from our local AC company, Beaches Heating and Air, has been wonderful, but American Home Shield has been disappointing with correcting a repeated problem (have had to request problems several times for the same AC and electrical problem). We're wondering how many times it takes until they replace, rather than repair, over and over, the same issue? It gets really frustrating.

2 years ago

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Christopher Prybyla Sacramento, CA

We had three service requests. One of the companies never showed up and their phone number doesn't work- then we looked up their reviews and they are terrible. We asked for a new company to be sent out but were told we need to keep trying to get in touch with the first company. Well we can't. And I'm out $75 for the A/C tune up that American Home Shield reccomend that I have.

2 years ago

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Michael Gregory Yukon, OK

When I had a $1500.00 dollar coffee pot go out they informed me they didn't cover coffee pots I felt kitchens appliances should cover everything in the kitchen but it doesn't, I then had an ice maker that dispenses the ice out go bad but they did cover putting in the ice maker door but root problem is it doesn't make ice any more so we put in different ice

2 years ago

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Ryan Davis Surprise, AZ

The tech who came to do a check up said I needed coolant and a part was not operating correctly on one of my AC units. Tech who came to do the repair from a different vendor said coolant was fine and could find nothing wrong w the part. The repair trip was totally unnecessary and cost me $100. y AC units. The technician who came to do the repair said the coolant was fine and couldn't find anything wrong w the part. Totally unneccssary

2 years ago

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Sean Cotter Bristow, VA

I've had mixed experiences with AHS. While some repairs are very straight-forward adn we feel like we get good value for the warranty service, other repairs/replacements cost a lot out-of-pocket. The whole point of warranty service is to prevent large, unexpected out-of-pocket expenses but for those significant repairs around a home, AHS only covers a fraction of the overall expense.

2 years ago

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Blanca Mission, TX

Our AC unit isn't working for a month now. We live in the Valley of Texas. It has been VERY hot. We have two little kids so it's been hard to deal with this situation. The company who AHS has sent to fix our unit has had to come over more than 5 times and it's still not working. They're always pretty nice over the phone, but the reality is that we would like to have a working AC and it hasn't happened.

2 years ago

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Soumya Spring, TX

There have been hits and misses. Sometimes they can help us and save more by either replacing or doing a little more then the bare minimum of what's needed to make the machine functional. But it's not working at full capacity, like putting a bandage instead of treating the disease. They would rather wait until it breaks down completely and then figure out if they really need to pay to replace!

2 years ago

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Nanci Larson New Port Richey, FL

I pay $100 per call. This time the AC person said to fix my problem they would cut out the piece and it would be 10 to 14 days before it would be returned. My cost would be $800 for the refrigerant that would be needed to replaced. Not sure how that helped me. So I hired a local AC person and the fixed the leak and replaced the needed refrigerant files than my service for AHS.

2 years ago

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Donna Eileen Turner Mineola, TX

My concerns that I lived too far out in the country and you would not have competent technicians were completely unfounded. Dennis was prompt, courteous, confident and competent.

2 years ago

Reply from American Home Shield

Hi Donna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Anna Seago Redding, CA

They took care of our problem right away. Our dryer was old and not working. They sent us a egift card with the amount for us to get a new dryer within days of our putting in our request. Very impressed!

2 years ago

Reply from American Home Shield

Hi Anna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Janie Ussery Quitman, TX

They very quickly assigned an appliance repair company. And that company in turn came out quickly and when they had to order parts they let me know what the time frame would be. It was a very pleasant experience.

2 years ago

Reply from American Home Shield

Hi Janie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2022

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Laura Pagenstecher Mason, OH

Very positive experience! Service call was scheduled next day. The part for my cooktop was no longer available so they replaced it! From the initial service call to installation of new cooktop took only a week!

2 years ago

Reply from American Home Shield

Hi Laura, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 15th, 2022

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Deborah Slack Florence, SC

I had AHS in the past and tried something a little less expensive. You get what you pay for! I am back with AHS. They are professional, courteous, and timely! I appreciate the easy and quick service!

2 years ago

Reply from American Home Shield

Hi Deborah, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

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Carol E Brown Harker Heights, TX

The contractor (ART) is very professional and experienced. The technician was able to diagnose the problem quickly and resolve the problem. We were extremely satisfied with their service.

2 years ago

Reply from American Home Shield

Hi Carol, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 7th, 2022

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