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American Home Shield Reviews

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8.6

Overall Score

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Kathy Valentine Salem, OR

They do what they say and do it quickly,and the price is fair.

3 years ago

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Reply from American Home Shield

We take pride in upholding our commitment. Thanks.

Mar. 22nd, 2021

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star star star star star

Benjamin Epp Hesston, KS

We have never had any issues having a repair serviced and serviced quickly.

3 years ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Mar. 22nd, 2021

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Mary Phoenix, AZ

They are prompt, efficient and their service providers are top notch

3 years ago

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Reply from American Home Shield

we try to provide the best home warranty service so thanks for sharing your experience.

Mar. 22nd, 2021

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Donna Trzaska Philadelphia, PA

Fast efficient service. Assigned contractors very professional

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience.

Mar. 22nd, 2021

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star star star star star

David Lee Round Rock, TX

Great coverage and service request is very easy they the online website.

3 years ago

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Reply from American Home Shield

We're glad to hear the website was easy to use. Please continue to share your experience.

Mar. 22nd, 2021

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star star star star star

Jeanine North Las Vegas, NV

Everytime I called for an appointment it was scheduled right away

3 years ago

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Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 22nd, 2021

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Del Houston, TX

Quick service getting contractors lined up to do repairs. Lots of coverage options.

3 years ago

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Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 22nd, 2021

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LaVonne Hamby Odenville, AL

AHS has a very good response time and the website is easy to use.

3 years ago

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Reply from American Home Shield

We are glad to hear our process was easy. Thanks for letting everyone know.

Mar. 22nd, 2021

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star star star star star

Rosa Slaton Warnsley Jackson, MS

Very reliable, even during inclement weather was scheduled a technian

3 years ago

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Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 22nd, 2021

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star star star star star

Kim J Lee Stockton, CA

East to order repair, vendor responded quickly. Parts ordered quickly.

3 years ago

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Reply from American Home Shield

Hi Kim,
I am pleased to hear about how quickly the vendor responded to your service request. We strive to provide you with a great service experience.

Mar. 19th, 2021

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star star star star star

Steve Cheesman Irving, TX

They are very quick respond to your request for repairs or replacements.

3 years ago

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Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 19th, 2021

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Hannah Newburgh, IN

They always solve the problem, but it usually takes a few tries with customer service.

3 years ago

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Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

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Debra L. Hendricks Upper Marlboro, MD

Excellent quality service. Technician was knowledgeable, polite and punctual.

3 years ago

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Reply from American Home Shield

Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 19th, 2021

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star star star star star

Anthony C Baker Mesa, AZ

Had an issue with my washer - the resolved the issue in a timely manner.

3 years ago

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Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Mar. 24th, 2021

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star star star star star

Dianne Cottonwood, CA

Quickly responded; got a second opinion; happy with results.

3 years ago

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Reply from American Home Shield

Hi Dianne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2021

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Bill Edge Snellville, GA

They've always responded and the technicians are courteous and knowledgeable

3 years ago

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Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 24th, 2021

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SANDRA BANKS Atlanta, GA

I got very fast and efficient service to get my three issues addressed

3 years ago

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Reply from American Home Shield

Hi Sandra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2021

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Sue Ann Komenda Las Vegas, NV

quickly responsive, easy to use, replacements no matter how old

3 years ago

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Reply from American Home Shield

Hi Sue,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2021

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elizabeth dofny New Orleans, LA

Waiting over a month to have Refridgerator repaired. Refusal of customer service to let you speak with a supervisor for resolution. No way to contact corporate headquarters

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.

Mar. 23rd, 2021

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star star star star star

Jules Manghine Schertz, TX

very reliable company. The company sends there workers out as soon as possible.

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.

Mar. 23rd, 2021

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star star star star star

azucena garza Reedley, CA

fast and great service .very low payments we worrh our money

3 years ago

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Reply from American Home Shield

Hi Azucena,
I am pleased to hear about the fast service and cost efficient warranty.

Mar. 23rd, 2021

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star star star star star

Wilma Jones Chicago, IL

Always professional and connects you to the right person to get the job done.

3 years ago

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Reply from American Home Shield

Hi Wilma,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2021

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Robert Sinner Fresno, CA

They usually get a repair man out I timely manner; appliance is fixed quickly.

3 years ago

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Reply from American Home Shield

Hi Robert,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 22nd, 2021

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star star star star star

Darlene Schley Lakeport, CA

Because they are fast and dependable and I have used them for 21 years.

3 years ago

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Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We look forward to our continued business together. Have a great day.

Mar. 22nd, 2021

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Bernadette Hinojosa Katy, TX

Concerns about wait time for repairs. Waiting several days for repairs to air conditioner or heater.

3 years ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 24th, 2021

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star star star star star

Kevin Lee Brandon, MS

prompt courteous service. they use excellent people to perform the tasks

3 years ago

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Reply from American Home Shield

Hi Eden,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2021

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star star star star star

Boyd Farrington Great Mills, MD

Excellent service and quality workmanship.They answered all my questions.

3 years ago

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Reply from American Home Shield

Hi Boyd,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 22nd, 2021

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star star star star star

Donna Martin Cynthiana, KY

The ease of scheduling a service call and replacement of our hot water heater.

3 years ago

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Reply from American Home Shield

We're glad to hear we were of good help.

Mar. 24th, 2021

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Luz Webb North Babylon, NY

I would give them a zero if it was applicable because I have had a problem with an oven/stove since December/January and to-date they have not rectified the situatioin.

3 years ago

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Reply from American Home Shield

Hi Luz,
Thank you for bringing the issues with the oven to our attention. I would be glad to speak with you to reach a resolution.

Mar. 31st, 2021

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star star star star star

Toni Johnson Jacksonville, FL

We’ve had AHS for years always provide professional services

3 years ago

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Reply from American Home Shield

Hi Toni,
We appreciate your feedback and hope you continue to enjoy!

Mar. 16th, 2021

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star star star star star

Debie Gregory Village Mills, TX

Reasonable rates and Always send out prompt and professional service

3 years ago

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Reply from American Home Shield

Hi Debie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 12th, 2021

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star star star star star

Mark Fisher Sylvania, OH

They do an awesome job. Service was terrific and would recommend them anytime

3 years ago

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Reply from American Home Shield

Hi Mark,
We appreciate your feedback and hope you continue to enjoy!

Mar. 16th, 2021

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star star star star star

Leo Rosenstein Savage, MN

Fast. They do what they say. Nice to have things fixed right.

3 years ago

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Reply from American Home Shield

Hi Leo,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield!

Mar. 16th, 2021

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star star star star star

Ruth Deusner Loveland, OH

Trustworthy, prompt and knowledgeable service provided at a fair cost.

3 years ago

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Reply from American Home Shield

Hi Ruth,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 12th, 2021

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star star star star star

Hani Alam Falls Church, VA

AHS is a very responsive company. I’ve had many good experiences lately

3 years ago

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Reply from American Home Shield

Hi Hani,
Thank you for your feedback! We appreciate your feedback and hope you continue to enjoy!

Mar. 12th, 2021

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star star star star star

Aileen martinez San Francisco, CA

great service quick response have used other companies & return you AHS

3 years ago

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Reply from American Home Shield

Hi Aileen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 11th, 2021

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star star star star star

Gabriel Byron, GA

Good customer service, affordable and prompt effective service

3 years ago

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Reply from American Home Shield

Hi Gabriel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Jen Oakley, CA

They always been able to resolve my servoissues in a timely and professional manner

3 years ago

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Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 16th, 2021

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star star star star star

Lawrence Jones Zebulon, NC

They get the job done quickly and professionally. They are quick to respond.

3 years ago

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Reply from American Home Shield

Hi Lawrence,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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star star star star star

Alan Marvel Fort Worth, TX

Quick service once the weather improved and the service tech was very thorough

3 years ago

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Reply from American Home Shield

Hi Alan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

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star star star star star

Jeffrey Missouri Nottingham, MD

Excellent response and thorough explanation of service covered.

3 years ago

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Reply from American Home Shield

Hi Jeffrey,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 15th, 2021

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star star star star star

Susan Wallwork Hope Mills, NC

very professional and timely in response to calls for service

3 years ago

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Reply from American Home Shield

Hi Susan,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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star star star star star

Robert Huntingdon Valley, PA

The contractor they sent was excellent. He solved the problem fast.

3 years ago

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Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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star star star star star

Norm Gaul Pahrump, NV

They don't give up until the repair is completed to our satisfaction

3 years ago

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Reply from American Home Shield

Hi Norm,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 24th, 2021

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star star star star star

Lito Kapolei, HI

Very professional!!! The customer service directed me to right path

3 years ago

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Reply from American Home Shield

Hi Lito,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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star star star star star

D. Williams Los Angeles, CA

Quick response to my plumbing problem and resolved it the next day.

3 years ago

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Reply from American Home Shield

Hi D. Williams,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

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star star star star star

Leslye Linn Wylie, TX

They use fast professional companies to service my home needs.

3 years ago

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Reply from American Home Shield

Hi Leslye,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Tina Pottstown, PA

Quick service scheduled once claim was submitted and they have solid contractors

3 years ago

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Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request.

Apr. 16th, 2021

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star star star star star

Vicki Landis Richmond, TX

Great service companies and quick response. Excellent online ordering.

3 years ago

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Reply from American Home Shield

Hi Vicki,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 15th, 2021

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star star star star star

Lawrence Scicluna Oceanside, CA

They are Responsive to my needs and professional and friendly

3 years ago

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Reply from American Home Shield

Hi Lawrence,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021