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Verified Customer

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Michele Arquette-Palermo Fort Myers, FL

Horrible customer service and crappy coverage. Tried to cancel but agent harassed me after an hour of trying I gave up and will try again with another agent.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Michele,
I hate to hear about the three-week delay that has been experienced to get the air conditioner repaired. I would be glad to speak with you in order to reach a resolution.

Jun. 24th, 2021

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Verified Customer

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Shirlene Holmes Conyers, GA

The service was prompt and the problem was solved swiftly, professionally

3 years ago

Reply from American Home Shield

Hi Shirlene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Verified Customer

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Stanley Canales Catawba, NC

Good service communication via email or on line make it easy to manage

3 years ago

Reply from American Home Shield

Hi Stanley,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Terry Cotton Prescott Valley, AZ

They responded to an issue only a few days into the warranty

3 years ago

Reply from American Home Shield

Hi tERRY,
We strive to provide you with the best customer service experience as well as all-around coverage!

Jun. 24th, 2021

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Verified Customer

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Laurie Thelen Cedar Park, TX

Excellent technicians who respond very quickly to my AC problem

3 years ago

Reply from American Home Shield

Hi Lauire,
We strive to provide you with a great team of technicians to complete each repair within a timely manner. We hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Mike Yarbrough Bend, OR

responsive, professional, reasonable price, reasonable cost service call

3 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Belinda Smith Oklahoma City, OK

Always handle my needs in a professional and proficient manner.

3 years ago

Reply from American Home Shield

Good morning Belinda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Akash Mehta Hayward, CA

Service Call Pricing was hidden when talking to an agent. Also pricing does not match the service for something as simple as rekey a lock

3 years ago

Reply from American Home Shield

Hi Akash,
Thank you for bringing the rekey issue to our attention. I would be glad to speak with you to reach a resolution.

Jun. 23rd, 2021

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Verified Customer

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Alicia rodriguez Henderson, NV

The technician was very knowledgeable and fast to fix the problem

3 years ago

Reply from American Home Shield

Hi Alicia,
We strive to provide you with a great team of technicians to complete each repair within a timely manner. We hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Mutsumi Angevine Walnut Creek, CA

Follows through to fix problems; requires wait 24 business hours or so each between contact persons

3 years ago

Reply from American Home Shield

Hi Mutsumi,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Armishia WILEY ADAMS Riverdale, GA

Quick service of referring me to a good company for services

3 years ago

Reply from American Home Shield

Hi Armishia,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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towannah Spring, TX

Are very quick to get a tech scheduled appointment to my home

3 years ago

Reply from American Home Shield

Hi Towannah,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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Verified Customer

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Audrey A Thomas Antioch, TN

good quality service very professional projects are done in timely manner

3 years ago

Reply from American Home Shield

Hi Audrey,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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Dan Beam Severn, MD

Their response was excellent, and the contractor they choose was excellent.

3 years ago

Reply from American Home Shield

Hi Dan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Bennie Williams Fuquay-Varina, NC

The timely scheduling of the right contractor for the right job.

3 years ago

Reply from American Home Shield

Hi Bennie,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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Verified Customer

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Wm Taylor Fairless Hills, PA

The repair person showed a whole day early after calling to ok

3 years ago

Reply from American Home Shield

Hi Wm,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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Verified Customer

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Bala N. Aiyer Sugar Land, TX

They are very prompt in giving service and sending proper workers.

3 years ago

Reply from American Home Shield

Hi Bala,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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Verified Customer

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quinn

Because they always been good to me and gotten things done quickly.

3 years ago

Reply from American Home Shield

Hi Quinn,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Brenda West Des Moines, IA

Fast and easy to use, always on time, very good customer service

3 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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William T Scott Schertz, TX

Timely and fast response, Fixed and completed the job right the first time

3 years ago

Reply from American Home Shield

Hi William.
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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Verified Customer

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C Ban Saint Louis, MO

Satisfied first service call. Serviceman very knowledgeable.

3 years ago

Reply from American Home Shield

Hi C Ban,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Crystal Carter Heathsville, VA

Great experience and service with the providers sent to my home

3 years ago

Reply from American Home Shield

Hi Crystal,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Chris Chappuie Shakopee, MN

They were able to dispatch a repair tech quickly when my AC went out.

3 years ago

Reply from American Home Shield

Hi Chris,
We strive to provide you with a great team of technicians to complete each repair within a timely manner. We hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Chuck Wingo Lakemont, GA

AHS has been very prompt with their follow up & the contractors seem compitent.

3 years ago

Reply from American Home Shield

Hi Chuck,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Claudia Mendoza Davenport, FL

AHS contracts professional and experienced companies in a timely manner.

3 years ago

Reply from American Home Shield

Hi Claudia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Verified Customer

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Carol Brown McDonough, GA

Excellent / timely service. I highly reccomend this company

3 years ago

Reply from American Home Shield

Hi Carol,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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Verified Customer

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Christine Saint Charles, MO

It has been 3 weeks without a refrigerator. With no relief in site..this is totally unacceptable. Will think real hard about signing up again.

3 years ago

Reply from American Home Shield

Hi Christine,
I hate to hear about your less than satisfactory service experience to have the refrigerator repaired. I would be glad to speak with you to get the issues resolved.

Jun. 22nd, 2021

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Verified Customer

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Sarah E Herndon, VA

Service was fast, and the item was fixed as soon as the parts were shipped.

3 years ago

Reply from American Home Shield

Hi Sarah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Daniel Joanis Richmond, KY

I have used them almost 10 years. They are responsive to my needs.

3 years ago

Reply from American Home Shield

Hi Daniel,
Your patronage of 10 plus years is more than appreciated! We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Kevin J Orlando, FL

Excellent service so far. Fast response when calls, always had answers

3 years ago

Reply from American Home Shield

HI Kevin,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 14th, 2021

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Verified Customer

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Marion Smith North Ridgeville, OH

responded quickly to my issue, helped us find the right professional quickly

3 years ago

Reply from American Home Shield

Hi Marion,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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G Rosenberg, TX

Great value, agent went above and beyond to keep my business

3 years ago

Reply from American Home Shield

Hi G. That is so greast to hear. We are so happy to have you as an AHS member and will do our best to continue to provide you with service you can count on.

Jun. 15th, 2021

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Verified Customer

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Norma Garza-Escobedo Fort Worth, TX

Every time I have needed them, they have responded quickly and professionally.

3 years ago

Reply from American Home Shield

Hi Norma,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 14th, 2021

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Verified Customer

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nancy halinski Lake Orion, MI

Handy to have when something breaks down - they have a list of vetted contractors

3 years ago

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Verified Customer

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Stewart A Marshall Pine Bluff, AR

They do not cover what you think they may. AC system drip line leaked ruined my floor will not cover secondary damage. What are they supposed to cover?

3 years ago

Reply from American Home Shield

Hi Stewart. I can imagine how upsetting it can be if there is damage to your floors. I would be happy to speak with you regarding your coverage to better address this issue with you.

Jun. 15th, 2021

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Verified Customer

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Rhonda Harvey Forest Hill, LA

American Home Shield is on time with all our needs and questions,

3 years ago

Reply from American Home Shield

Hi Rhonda, thank you so much for letting us know about the prompt service your have received. We are so happy to hear that we have been able to address your repair needs. Thank you for choosing AHS.

Jun. 15th, 2021

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Verified Customer

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rohit gupta Newark, CA

Worst Customer Service ever.. Support team is not in US and takes more than 40-50 mins to reach them.. Already paid 3 times for the same service

3 years ago

Reply from American Home Shield

Hi Rohit,
Thank you for bringing your most recent service experience to our attention. I would be glad to speak with you to get the issues resolved.

Jun. 15th, 2021

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Verified Customer

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Sandra Bronson Chicago, IL

They've hell helped me twice with my furnace and air conditioning unit

3 years ago

Reply from American Home Shield

Hi Sandra. Thank you for letting us know that you received help with your furnace and air conditioning. We know how important it is to have your heat and air working. We are so glad we were able to take care of your repair needs for you. Please continue tolet us know how we are doing.

Jun. 15th, 2021

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Verified Customer

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Lisa Elaine Rivoire Rowlett, TX

Always have been on time when I needed a repair related to my policy.

3 years ago

Reply from American Home Shield

Hi Lisa. We really appreciate you letting us know that your service has always been on time. We look forward to proving a prompt resolution to your repair needs in the future as well.

Jun. 15th, 2021

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Verified Customer

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Brian Shingletown, CA

Quick response, good service very good communication for service

3 years ago

Reply from American Home Shield

Hi Brian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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Wilton Bell Apple Valley, CA

They are fast at getting a repair person to you and at replacement if needed.

3 years ago

Reply from American Home Shield

Hi Wilton,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2021

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Verified Customer

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J Sprueil Atmore, AL

The vendors they work with ha e been responsive and provided great service

3 years ago

Reply from American Home Shield

Thank you for letting us know about your AHS experience. We understand how important it is to provide prompt and reliable service. Thank you for allowing us to service your repair needs.

Jun. 15th, 2021

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Verified Customer

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hao yan San Diego, CA

repair also replace if not repairble which is great for ease of mind

3 years ago

Reply from American Home Shield

Hello Hao. Thank you for taking time to rate your AHS experience. Your opinion if valued and we are happy to hear you are finding the value in the coverage we offer. We look forward to working with you for your repair needs in the future as well.

Jun. 15th, 2021

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Verified Customer

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Ashley Hunter Pasco, WA

It's a great service and usually get a response from they immediately

3 years ago

Reply from American Home Shield

Hi Ashley,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 15th, 2021

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Verified Customer

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Elizabeth Toth Fort Mohave, AZ

Professional, on time gets the job done clean up when finished

3 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2021

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Verified Customer

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bruce brown Northbrook, IL

We have had several appliances repaired via AHS. all done well, even if extra visits required

3 years ago

Reply from American Home Shield

Hi Bruce,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Dayle Rice Reed Madison, AL

customer service is always great. Quick response from reliable contractors.

3 years ago

Reply from American Home Shield

Hi Dayle,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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Steve Desert Hot Springs, CA

Never had issues with them but some of they people they contract with are not great.

3 years ago

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Verified Customer

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JLH Rancho Cucamonga, CA

They were very helpful in solving my problem with my appliance repair.

3 years ago

Reply from American Home Shield

Thank you for taking time to let us know how your appliance repair experience was. We are so glad to hear your issue was resolved and we look forward to taking care of your repair needs again in the future.

Jun. 15th, 2021

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Verified Customer

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Janie L Smith Jackson, MS

21yrs with company and I had to pay out of pocket more than company for ac replacement and I hardly use the service

3 years ago

American Home Shield Reviews