check_circle

Verified Customer

star star star star star_border

Lisa Smith Philadelphia, PA

2 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Dec. 1st, 2021

check_circle

Verified Customer

star star star star star

Stephanie Newport News, VA

Everytime i have a need they always come through to help in 24 hours max.

2 years ago

Reply from American Home Shield

Hi Stephanie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 1st, 2021

check_circle

Verified Customer

star star star star star_border

Edwin Ortega Chula Vista, CA

They were prompt to dispatch a technician to come out and replace the ignitor in our oven

2 years ago

Reply from American Home Shield

Hi Edwin,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 1st, 2021

check_circle

Verified Customer

star star star star star

Steven Rodriguez Fleming Island, FL

Because they noted how severe my problem was and it was fixed the bery next day

2 years ago

Reply from American Home Shield

Hi Steven,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Mad customer Spring, TX

Terrible customer service, all foreigners, they have no regard for their customers you can't speak to a supervisor when requested, and their contractors cannot be trusted

2 years ago

Reply from American Home Shield

Hello and thank you for your feedback. I do hate to hear that you have not been pleased with the level of service provided. I would be happy to speak with to address this matter further.

Nov. 30th, 2021

check_circle

Verified Customer

star star star star star

Olga Mabry Springfield, IL

It was easy to request a service. It t was fixed in a shot time.

2 years ago

Reply from American Home Shield

Hi Olga,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 1st, 2021

check_circle

Verified Customer

star star star star star

Rosarie Alfieri Fort Mill, SC

My repair was covered! It was fixed right the very first time.

2 years ago

Reply from American Home Shield

Hi Rosarie. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Dec. 1st, 2021

check_circle

Verified Customer

star star star star_border star_border

Cheree M Culpepper Charlotte, NC

Slow repairs, often takes multiple contacts to get things fixed, and is a nightmare if something needs to be replaced.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Devon.moria@yahoo.com Vista, CA

Have had to put in several work orders for our furnace being broken and was told they don't fix whats wrong with it

2 years ago

check_circle

Verified Customer

star star star star star

Jim Marlatt Oklahoma City, OK

Always have handled the problems and gotten the repairs done

2 years ago

Reply from American Home Shield

Hi Jim. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. Thank you for trusting AHS.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Monica Branch

Response time in resolving my Problem with the Air Conditioner Unit

2 years ago

Reply from American Home Shield

Hi Monica. We really appreciate you taking time to let us know that your problem was resolved to your satisfaction. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

anthony clark Chester, VA

Because you allow companies you recommend to charge the customer unfair unnecessary prices for services you are already paying them for.

2 years ago

Reply from American Home Shield

Hi Anthony. Thank you for your feedback. regarding your service experience. I would be happy to speak with you to address your concerns.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Mike Stacken Chaska, MN

Rep was knowledgeable, transaction was quick, my appliance was fixed.

2 years ago

Reply from American Home Shield

Hi Mike,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Etta Hawley Fuquay-Varina, NC

I was not happy with settlement you made on replacing my air conditioner.You did not live up to expectation.

2 years ago

check_circle

Verified Customer

star star star star star

Danny and Mary Jean Sanspree Birmingham, AL

Immediate response and collaboration with good, local repair agencies.

2 years ago

Reply from American Home Shield

Hi Danny and Mary. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Mikeal Chambers Flossmoor, IL

Quick response, adequate repairs/replacements, and affordable.

2 years ago

Reply from American Home Shield

Hi Mikeal,Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star_border

Minoo Aram Redwood City, CA

Customer service was very helpful and delay time for getting a contractor was acceptable.

2 years ago

check_circle

Verified Customer

star star star star star

Angela Y. Butler Country Club Hills, IL

Customer Service; Service Providers Customer Service and promptness!

2 years ago

Reply from American Home Shield

Hi Angela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star_border

Lynn Karlin Longmont, CO

Relatively easy to schedule, vendor was prompt and professional at time of appointment

2 years ago

check_circle

Verified Customer

star star star star star

Careem Parker Columbia, SC

Everytime I call AHS my problem always gets resolved. Very reliable.

2 years ago

Reply from American Home Shield

Hi Careem. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your home warranty company.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Jonathan Lawrence Rockville, MD

Great technicians and broad coverage at an affordable price

2 years ago

Reply from American Home Shield

Hi Jonathan. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star_border

Connie Petersen Santa Fe, NM

Responsive but we're not able to assign a provider in the $75.00 cost range for furnace.

2 years ago

check_circle

Verified Customer

star star star star star

Lee Wright Walnut Creek, CA

Responsive timely service. Excellent technicians. Friendly service.

2 years ago

Reply from American Home Shield

Hi Lee,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Uri Schwartz Rockville, MD

Vendors is knowledgeable I can't say too much more at this tim

2 years ago

Reply from American Home Shield

Hello Uri. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Linda K Rounds Ashburn, VA

They responded quickly to my issue and made sure it was handled promptly.

2 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Lisa Hollingshed Pickerington, OH

Coverage, website functionality, and ease to do business with

2 years ago

Reply from American Home Shield

Hi Lisa. Thank you for your feedback. We are very excited to hear that you have been happy with the coverage and service we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Keely Hegner Carpentersville, IL

They fixed my ejector pump even though I thought it was a sump pump

2 years ago

Reply from American Home Shield

Hi Keely. Thank you for the positive review. We are happy to know you ejector pump was repaired. We look forward to taking the hassle out of your next repair need as well,

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Sabrina Thomas Capitol Heights, MD

The service I receive some weeks a ago and the gentlemen was very nice.

2 years ago

Reply from American Home Shield

Hi Sabrina. Thank you for letting us know how pleased you were with the service you received. We want you to know you can always count on AHS when you need us.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Richard Parente Boynton Beach, FL

Excellent fast service, professional servicemen arrived on 5ime as scheduled.

2 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Erica Elliott Waldorf, MD

The coverage for specific services/items/issues and service fee could be better in relation to the monthly premiums.

2 years ago

check_circle

Verified Customer

star star star star star

Kristin Parks Elkhart, IN

Very easy to use. They are quick to respond and handle issues.

2 years ago

Reply from American Home Shield

Hi Kristin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Al.R Las Vegas, NV

No problem on getting help, when the time comes when you need home repairs

2 years ago

Reply from American Home Shield

Hi AI.R. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Mina Vasquez Killeen, TX

Quick response and completion of job service people are nice

2 years ago

Reply from American Home Shield

Hi Mina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star_border

John R. Hammer Sioux City, IA

When needed on a covered item, their service plan is very good and response time was short

2 years ago

check_circle

Verified Customer

star star star star star

Steven T Cano Corona, CA

People taking calls are responsive, company they dispatched was great

2 years ago

Reply from American Home Shield

Hi Steven. Thank you for your positive feedback. We are so glad to know that you have been pleased with the service you have received. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Eileen Hynes Oak Lawn, IL

Friendly customer service , and companies they sent out did excellent work

2 years ago

Reply from American Home Shield

Hi Eileen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Keith Andreano Ashburn, VA

Service is mediocre. The service companies they use aren't that good and don't do any preventative maintenance.

2 years ago

check_circle

Verified Customer

star star star star star

Michael Rodriguez Richmond, TX

Great Customer service. Patients and understanding. Service is unbeatable.

2 years ago

Reply from American Home Shield

Hi Michael. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your warranty experiences. Thank you choosing AHS and allowing us the opportunity to be of service to you

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Alfred Sanchez Tucson, AZ

Always fast results, easy to work with, never any problems

2 years ago

Reply from American Home Shield

Hi Alfred,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Bruce Parson New Castle, DE

On time clearly explaned the problem, and came up the solution.

2 years ago

Reply from American Home Shield

Hi Bruce,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Betty Moore Winston-Salem, NC

I can always count on them to send a qualified rep to take care of my needs.

2 years ago

Reply from American Home Shield

Hi Betty. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for trusting AHS to be there when you need us.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Carlos Balderrama Milford, OH

It was easier than I expected to get it scheduled and fixed.

2 years ago

Reply from American Home Shield

Hi Carlos. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

JAY K WEXLER Holiday, FL

Responded quickly. Prices are good and staff was professional.

2 years ago

Reply from American Home Shield

Hi Jay,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Kimberly Henning Des Moines, IA

Fast response time, easy to work with, good value for the price

2 years ago

Reply from American Home Shield

Hi Kimberly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Barbara Collins

Within 24 hours of requesting service the issue has been resolved.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Barbara,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Virginia Garner Odenton, MD

To date, the contractors were professional, skilled, courteous and timely.

2 years ago

Reply from American Home Shield

Hi Virginia,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Alethea M Williams Chester, PA

They are true to their word and work to get what you need in a timely fashion

2 years ago

Reply from American Home Shield

Hi Alethea,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Yorodiakite Diakite Philadelphia, PA

The customer service is very welcome them o was expecting and I love it

2 years ago

Reply from American Home Shield

Hi Yorodiakite,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Anna Layton Princeton, TX

Fast response, quick service, organized replacement for appliances

2 years ago

Reply from American Home Shield

Hi Anna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

check_circle

Verified Customer

star star star star star

Harold Jackson Knoxville, TN

Professionalism, customer service, items covered and promptness.

2 years ago

Reply from American Home Shield

Hi Harold. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Nov. 17th, 2021

American Home Shield Reviews