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George Hursh Mesa, AZ

I recently dealt with one of their AC contractors (SameDay Air Repair) who not only over charged me for refrigerant but also I have doubts anything was actually done.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Matt Houston, TX

Out of 3 problems only 1 was covered. I feel that I am mostly just wasting my money at this point and it's very upsetting.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Stephanie Bouldin Dayton, OH

American Home Shield seems to represent the contractors versus the consumer who has entered into a contract with the company.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Chichio Hand Silver Spring, MD

The repair guy you sent me(Sears)the first time broke my fridge. The one you sent me this week (Wright) doesn't answer OR return my call.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 12th, 2022

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Timothy churchwell Racine, WI

They were good until I had a real problem. have a broken main line neither insurance nor home warranty will help. I bought my home 6 months ago.

2 years ago

Reply from American Home Shield

Hi Timothy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Lilian m badillo Apopka, FL

Because still waiting after 15 days to fix my pb with my fridge and between them and the company contractor they can't still get any answers

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 12th, 2022

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Teri McClelland Spotsylvania, VA

They don't follow up on their contractors. I had one that didn't complete the job and i am still waiting for a replacement battery since January

2 years ago

Reply from American Home Shield

Hi Teri, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 12th, 2022

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Verified Customer

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John DeLacy Rocklin, CA

Our experience with AT's service technician was first Class!!

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Naumoff Charleston, SC

Took care of everything hassle free and timely response time

2 years ago

Reply from American Home Shield

Hi Naumoff, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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JEANNETTE Barragan Port Saint Lucie, FL

They are fast at gettIng service and the cost is never more than the 75.00

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Hetzal Hartley Roanoke, VA

Do a good job of getting contractors in fair amount of time.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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David J Byrd Sr Hammond, LA

AHS has saved me a lot of money. Excellent customer service

2 years ago

Reply from American Home Shield

Hi David, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 30th, 2022

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Verified Customer

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Beverly Calhoun Houston, TX

My Request for AC repair was addressed and handled very quickly.

2 years ago

Reply from American Home Shield

Hi Beverly, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Larry Dahl Santa Rosa, CA

Their assigned contractor for an air conditioner repair was excellent

2 years ago

Reply from American Home Shield

Hi Larry, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 30th, 2022

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Verified Customer

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Anita Sumpter Bothell, WA

Always courteous, helpful and answers within a short time period.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Carolyn Armstrong Las Vegas, NV

Excellent technican knew exactly what was wrong and fixed it immediately

2 years ago

Reply from American Home Shield

Hi Carolyn, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 30th, 2022

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Henry chow Lake Oswego, OR

Great customer service and the plan was relatively comprehensive

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Ellie W Jones Macon, GA

Always do what needs to be done at a value to their customers

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Kathryn James Wilsonville, OR

Quick and Easy. Also proactive for certain maintenance services. Love that!

2 years ago

Reply from American Home Shield

Hi Kathryn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Irene Beam Chattanooga, TN

Service was quick and the problem solved for a minimal cost of the copayment.

2 years ago

Reply from American Home Shield

Hi Irene, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Susan Clemson Okatie, SC

They took care of my problem in an efficient and timely manner

2 years ago

Reply from American Home Shield

Hi Susan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Sheri Stover Bartlett, IL

I used the website and it was quick and easy. Had a tech call the next day.

2 years ago

Reply from American Home Shield

Hi Sheri, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Sonia Anderson Capitol Heights, MD

Good service and on time personal who know what they are doing

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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D Perry Atlanta, GA

My service request was assigned a serviced within 24 hours.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Teresa Gerke Spring, TX

great service, service technician was professional and courteous.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Lydia Lopez Tustin, CA

Easy to schedule repairs online. Happy with the repair done with my dryer.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Samuel Williamson Summerville, SC

Top notch professional service provider. outstanding capabilities.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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ROBERT HANIEF Las Vegas, NV

Worked out well this time, AHS scheduled the worker and he fixed the problem.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Illana m cohen Orlando, FL

They replaced the refrigerator when it could not be repaired

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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scott R allswang Las Vegas, NV

Fast service...great vendors,,Always get prompt service with quality techs

2 years ago

Reply from American Home Shield

Hi Scott, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Dawn Robertson Winter Haven, FL

We have always had good experiences with American Home Shield.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Stacy Cedar Lake, IN

I'm new but having no issues so far. But the recent service I requested was good.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Monique Bernal Bakersfield, CA

Service was great, but did have to wait one week for appointment/service to be performed

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Private

Easy to navigate, fair and affordable. Website is well laid out.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Christy Chattanooga, TN

Both service calls have been handled efficiently and quickly and professionally

2 years ago

Reply from American Home Shield

Hi Christy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

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Janine barton Townsend, GA

I've had to call them 3 times to stop sending me messages saying I owe a service fee that I never received !!!!

2 years ago

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Gay James San Marcos, TX

The problem is still ongoing and can't use the sinks due to leaks. The plumber is very nice and does keep in contact.

2 years ago

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Kerry Carlton Granbury, TX

It took me forever to schedule and appointment for an electrical issue. I felt like I was on a never ending loop

2 years ago

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LM Minneapolis, MN

Good for some coverages - excessive following up needed to get things moving , get updates , statuses

2 years ago

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Bart Gould Colorado Springs, CO

Plan coverage is mostly adequate, but one major drawback is slow response time on urgent issues.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Drew Surprenant Fort Worth, TX

Home shield has normally been great. However it took 4 different AC companies to try and fix the issue and nothing was fixed

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 1st, 2022

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Cammy LukeJohnson Granbury, TX

The HVAC vendor did not resolve issue, I could not get them scheduled to come back out and had t opay another out of pockt.

2 years ago

Reply from American Home Shield

Hi Cammy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Lindsey Birmingham, AL

I had a repeating service call that I didn't realize was repeating and they wouldn't refund $100 for the trade call to me.

2 years ago

Reply from American Home Shield

Hi Lindsey, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 1st, 2022

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Jose Nuno Chula Vista, CA

Easy to fine a claim, easy to schedule, Horton get the work done, bad follow from assigned companies and from insurance company

2 years ago

Reply from American Home Shield

Hi Jose, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 1st, 2022

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John Ellijay, GA

The reason why I rate you the way I do is because the very first time I've used American home shield and file a claim you denied it

2 years ago

Reply from American Home Shield

Hi John, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 1st, 2022

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Brian Dooley Minneapolis, MN

Having lots of issues getting things covered that should be covered. And with billing taming extended periods of time to clear up.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 5th, 2022

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Elizabeth Menzies Ennis, TX

We had issues with a vendor they preferred. I also referred a friend to use AHS and she has not had a good expere.

2 years ago

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Ramesh Ahmad reshad Katy, TX

I paid for many things and nothing gets done, when I call they promise to fix it and they say the parts are on its way but never did fix my products.

2 years ago

Reply from American Home Shield

Hi Ramesh, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 5th, 2022

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Barbara LoMonaco Lancaster, KY

Service requests have taken weeks to resolve. For example, I made a request on June 14 and I still do not have a contractor. Getting anything done takes repeated calls

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 5th, 2022

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Reese Indianapolis, IN

Dishonest business ethics and 2nd rate outsourcing. The company that installed the last item were outstanding, but their hand were tied by American Home Shield.

2 years ago

Reply from American Home Shield

Hi Reese, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

American Home Shield Reviews