check_circle

Verified Customer

star star star star star

Rosalie Black Folsom, CA

They were very responsive, and sent out a qualified repair person to fix my heater

2 years ago

Reply from American Home Shield

Hi Rosalie. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star star

Marcene Merlot Kalispell, MT

This company is easy to do business with. I feel like they are in business to help me.

2 years ago

Reply from American Home Shield

Hi Marcene. Thank you so much for letting us know about your positive experience. We are here to take the hassle and worry out of unexpected home repairs. We want you to always know you can count on AHS as your home warranty company.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star star

Aliver Trevino Rio Grande City, TX

Cuz there the best and very Professional and take care of business right off the back

2 years ago

Reply from American Home Shield

Hi Aliver. We are so excited to read about your experience. It makes us very happy to know how pleased you are with AHS. It is our goal to provide you with this same level of service each time you need to use your warranty.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star star

Rebecca J Prairie Terre Haute, IN

They have been great getting repair people out to do my repairs in a timely manner

2 years ago

Reply from American Home Shield

Hi Rebecca,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 3rd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Jennifer Pangilinan Las Vegas, NV

Not good! We had a bad experience last year. People on the phone were rude and took almost a week before our AC got fixed and it was summer time. No considerations at all!

2 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star star_border

Lora Riley Anderson, IN

Only one unresolved issue. For the most part, very easy to work with. They respond quickly to my needs

2 years ago

check_circle

Verified Customer

star star star star star

Shirley ford Blytheville, AR

There service is very good and they always on time when something break on one of your appliances

2 years ago

Reply from American Home Shield

Hi Shirley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2022

check_circle

Verified Customer

star star star star star_border

Van Samo Corpus Christi, TX

I've saved money on several occasions when something broke. It helps to have a single point of contact for service.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jessica Cisson Easley, SC

Biggest waste of money. They do not honor what it states in their contract. Would not recommend them to anyone and have told everyone I know including my realtor about the horrible service

2 years ago

Reply from American Home Shield

Hi Jessica. Thank you for bringing your concerns to our attention. I am very sorry to hear that you are not pleased with the coverage we provide. I would be happy to look into this matter further and follow up with you.

Mar. 5th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Cheryl rospert Cincinnati, OH

It's difficult to get anything done as a "priority" or emergency. Also impossible to get reimbursed for any out of pocket costs wrongly charged by contractors. Difficult to understand the csr.

2 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star star_border

Laurelle Danton Edgewood, NM

Have not been reimbursed for installation of my stove and the stove does not have features my original stove had!

2 years ago

check_circle

Verified Customer

star star star star star

Ruby Bryson Franklinton, NC

Very please with service. The service company worked with the problem until the issue was resolved.

2 years ago

Reply from American Home Shield

Hi Ruby. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Feb. 24th, 2022

check_circle

Verified Customer

star star star star_border star_border

Doug Wheeler Katy, TX

I have had good experiences in the past but my most recent has not been good. Plumber out twice and still no resolution.

2 years ago

check_circle

Verified Customer

star star star star star

CHARLES NORMAN MCLEOD Richmond, TX

Very prompt, competent, and courteous staff helping us solve our problem with our dishwasher

2 years ago

Reply from American Home Shield

Hi Charles,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2022

check_circle

Verified Customer

star star star star star

Bill Moore Pleasanton, CA

Everything went well and smoothly and the service technicians were great, cordial and professional

2 years ago

Reply from American Home Shield

Hi Bill. It is so wonderful to hear that your repair need was taken care of with ease. We can't wait to provide you with excellent service again. Thank you for trusting AHS.

Feb. 23rd, 2022

check_circle

Verified Customer

star star star star star

Gail Rasmussen Mulberry, FL

They have resolved the few issues we have had very quickly and professionally.

2 years ago

Reply from American Home Shield

Hi Gail,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2022

check_circle

Verified Customer

star star star star star

Beverly Buker Reno, NV

They are prompt and efficient in handling all claims! I have never had a claim denied!

2 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

check_circle

Verified Customer

star star star star star

Lotte L Rothchild-Rozelle Albuquerque, NM

great service and had someone out the same day, to fix our problem. Thank you somuch

2 years ago

Reply from American Home Shield

Hi Lotte,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

check_circle

Verified Customer

star star star star star

John Poulson Manhattan, KS

Great service. The AHS representative listen to my problems and immediately took care of it.

2 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

check_circle

Verified Customer

star star star star star

James Caviness Royse City, TX

We have needed their services on a couple of occasions and they responded immediately.

2 years ago

Reply from American Home Shield

Hi James,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 17th, 2022

check_circle

Verified Customer

star star star star star

Walter Miller Winder, GA

The service tech was very knowledgeable and took care of our problem in short period of time.

2 years ago

Reply from American Home Shield

Hi Walter,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Dewayne Hicks Bessemer, AL

The only thing I don't like is that I have certain plumbing problems but they are not covered even though they say they fix plumbing problems

2 years ago

check_circle

Verified Customer

star star star star star

Nikki Miller Birmingham, AL

They've responded quickly and effectively in providing plumbing and appliance repair in our home.

2 years ago

Reply from American Home Shield

Hi Nikki. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Feb. 16th, 2022

check_circle

Verified Customer

star star star star_border star_border

Susan Fowler Minneapolis, MN

I am waiting for a 3rd repair on my microwave. It is Feb 10 and my microwave has only worked for 5 days since the initial call on Dec 26.

2 years ago

check_circle

Verified Customer

star star star star star

Eunice Bright North Charleston, SC

Scheduling service was fast and easy. The technician was knowledgeable and my issue was resolved.

2 years ago

Reply from American Home Shield

Hi Eunice. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Feb. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Brian Noblitt Greenville, SC

It has been horrible. AHS installed something during the home purchase incorrect and now that it is my contract as buyer they say it is incorrect and not covered. Makes no sense at all.

2 years ago

Reply from American Home Shield

Hi Brian,
I hate to hear about the delay in service with AHS. I would be glad to further assist you and discuss your experience.

Feb. 18th, 2022

check_circle

Verified Customer

star star star star_border star_border

chris scudder Naples, FL

problem its in best interest of repair co. to have your claim denied so they can then repair at full rate and mark up parts

2 years ago

check_circle

Verified Customer

star star star star star

Victor Bove Essex, MA

Clothes Dryer would not heat up. Repair man showed up with a part and fixed it immediately.

2 years ago

Reply from American Home Shield

Hi Victor. It is so wonderful to read your review. We know how important it is to provide you with prompt and reliable service. We look forward to providing you with this same level of service again in the future.

Feb. 16th, 2022

check_circle

Verified Customer

star star star star star

Lori Amsler-Pitkin Lewisville, TX

Professional, prompt and went above the call of duty to explain and prevent any future issyes

2 years ago

Reply from American Home Shield

Hi Lori. Thank you for the positive feedback. We do our best to provide our members with prompt and reliable service. Thank you for trusting AHS as your warranty company.

Feb. 16th, 2022

check_circle

Verified Customer

star star star star star

Stephanie Zito Florence, AZ

They have taken good care of me and even replaced my washing machine and refrigerator.

2 years ago

Reply from American Home Shield

Hi Stephanie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

check_circle

Verified Customer

star star star star star

Vicki Booker Middletown, OH

They were on time. They were very knowledgeable and experienced. Pleased with the work.

2 years ago

Reply from American Home Shield

Hi Vicki. Thank you for taking time to write a review. We love reading out your positive experience. We can't wait to provide you with this same level of service for your next repair need as well.

Feb. 18th, 2022

check_circle

Verified Customer

star star star star star

Sheila A Blaze Zion, IL

My Range stop working in my kitchen. American Home Shield sent a contractor out for repair ASAP.

2 years ago

Reply from American Home Shield

Hi Sheila,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Howard Kwasniewski

American Home Shield wanted be to pay $4,000 do they can repair a 40 year old system. I tried to tell them I could buy a new system for $4000. Instead I asked for cash and they gave me $900. I cancelled my policy.

2 years ago Edited July 31, 2024

Reply from American Home Shield

Hi Howard,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

check_circle

Verified Customer

star star star star star

Joe Wooten Minooka, IL

Excellent service, fast responses, the biggest problem is the offshore phone bank. Get Americans

2 years ago

Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Cheri Gahring Palmyra, PA

Most every claim I had wasn't covered. Once a contractor was working on my freezer, he left before he was done & never came back.

2 years ago

check_circle

Verified Customer

star star star star star

Scott Nagel Clancy, MT

I have been a member for over 5 years, and am happy for the coverage they provide.

2 years ago

Reply from American Home Shield

Hi Scott,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield and the coverage we provide!

Feb. 17th, 2022

check_circle

Verified Customer

star star star star star

Kayne Kelly Cranberry Twp, PA

I've always had prompt and quality service when I've filed a home warranty claim!

2 years ago

Reply from American Home Shield

Hi Kayne. hank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Feb. 10th, 2022

check_circle

Verified Customer

star star star star star

Michael Mealey Port Saint Lucie, FL

Never have a problem scheduling for a problem. Contractor contacts within one day.

2 years ago

Reply from American Home Shield

Hi Michael. It is really wonderful to hear that you got a response so quickly. it is our goal to take the hassle out of your home repair needs. Thank you for trusting AHS.

Feb. 10th, 2022

check_circle

Verified Customer

star star star star star

Hatchel McKinney, TX

Everything went quick and perfect, the repairman was informative, clean and professional.

2 years ago

Reply from American Home Shield

Hi Hatchel. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Feb. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

John H Plaster Barstow, CA

First repairman lied about being here and the second told me what the issue was and I had call the company 2 weeks later, only to find out that they closed the file regarding my appliance.

2 years ago

Reply from American Home Shield

Hi John. Thank your for taking time to let us know about your recent service experience. I am sorry to hear the issue with your appliance has not been resolved I would be happy to follow up to discuss this matter further.

Feb. 3rd, 2022

check_circle

Verified Customer

star star star star star

Alvonia Huntley Jonesboro, GA

Excellent and honest company that makes life easier when it comes to big repairs.

2 years ago

Reply from American Home Shield

Hi Alvonia,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Feb. 2nd, 2022

check_circle

Verified Customer

star star star star star

Carlos Ariza Louisville, KY

Very efficient, fast and good quality less than 24 hours the problem was resolved

2 years ago

Reply from American Home Shield

Hi Carlos. Thank you so much for the positive feedback. It is our goal to provide prompt and dependable service each time you contact us for your service needs. We are so glad you let us know that you have been pleased with your home warranty experience.

Feb. 1st, 2022

check_circle

Verified Customer

star star star star star

Bianca Cook Virginia Beach, VA

Quick service. They got a repairman out within 1.5 business days and everything was repaired.

2 years ago

Reply from American Home Shield

Hi Bianca. It is so exciting to read your review. We strive to provide prompt and efficient service for our members and we are very happy to know this has been your experience.

Feb. 1st, 2022

check_circle

Verified Customer

star star star star star

Robin R Casey New Richmond, WI

Theyhelped me to be able to replace my old furnace with ease. Thanks, Homeshield.

2 years ago

Reply from American Home Shield

Hi Robin,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide to ease your home repairs!

Feb. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

Marie Antoinette Weinman San Tan Valley, AZ

Needed our double oven fixed. It went smooth from start to finish. Just took about a month because parts needed fixing.

2 years ago

check_circle

Verified Customer

star star star star star

Lee R Long Alvin, TX

First experience was very good Garage door was repaired in a timely manner very pleased

2 years ago

Reply from American Home Shield

Hi Lee,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Feb. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

Selene Brent Raleigh, NC

So far it has been good. AMS has been able to provide service providers that have fixed our problems.

2 years ago

check_circle

Verified Customer

star star star star star

Stanley R miller Winchester, KS

Do a good job of getting repair technicians to the maintenance site in a resonable time.

2 years ago

Reply from American Home Shield

Hi Stanley. Thank you for letting us know about your experience. It is our goal each time you request service to provide you with prompt and effective service. We look forward to providing you with exceptional service again.

Feb. 2nd, 2022

check_circle

Verified Customer

star star star star star

Rhonda Jones Plano, TX

For the most part, excellent service, had a few times mix up but excellent service

2 years ago

Reply from American Home Shield

Hi Rhonda. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Jan. 25th, 2022

check_circle

Verified Customer

star star star star_border star_border

Terri Clark Sioux City, IA

Don't have the right information and can't keep the answers consistent with each other haven't got my refund yet it has been almost two weeks

2 years ago

American Home Shield Reviews