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Verified Customer

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Lee j High Greenville, GA

AHS has been great with helping me with service calls. They have good customer service as well.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 10th, 2022

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Verified Customer

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Bridget l Shull Rockford, IL

Good experience they contacted me and let me know what was going on when the repair would be done

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Verified Customer

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Shawn OGorman San Antonio, TX

Hassle free approval of my request and the prompt action scheduling the service appointment

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Verified Customer

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Laura McCleskey Lubbock, TX

Timely response professional contractor, follow up to ensure satisfactory results

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Verified Customer

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Lathan Johnson Houston, TX

I know when i call AHS I'm getting a professional who knows what they are doing.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Verified Customer

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Scott Walker Wrentham, MA

Super friendly service and always professional. Quick to respond and easy to work with.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Verified Customer

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Donna Santa Rosa, CA

There was a quick response to my concerns and the work was done quickly and professionally.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Shands McCoy Goldsboro, NC

The repairman was prompt, communicated well, and completed the check to our satisfaction

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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THOMAS WILLIAMS Panama City, FL

always responsive and each of the selected partners/vendors/suppliers are professionals

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Verified Customer

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Js Rancho Cordova, CA

Because each person who help me are very nice and very kind and know what they are doing.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Amy Rosano Albuquerque, NM

Fast service, fixed the problem. No issues with the dishwasher since the service was completed.

1 year ago

Reply from American Home Shield

Hi Amy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Verified Customer

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Gwen Harris Missouri City, TX

The technician, John from PDS was professional and completed my repair in minutes.

1 year ago

Reply from American Home Shield

Hi Gwen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Verified Customer

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Margaret Leitsch McHenry, IL

Cause they were prompt, it didn't take foreva for a company to come look at my ac unit.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 10th, 2022

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Verified Customer

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Bryan Mendoza Alexander, AR

Easy to report my issue. Quick response for service. My issue was resolved within a week.

1 year ago

Reply from American Home Shield

Hi Bryan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 10th, 2022

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Verified Customer

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Marques Carter Douglasville, GA

I did not have to wait a long time for a repair company to contact me to provide service

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Shera Crow Midland, TX

Zero customer service. I have a dishwasher problem. Scheduled to come out Saturday and fix. Called Friday said "couldn't make it". Reschedule, 2 months out.

1 year ago

Reply from American Home Shield

Hi Shera, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

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Verified Customer

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Mario Chavarria San Antonio, TX

Takes too long to get an appointment. I kept receiving emails to rate my service when the appointment had not occurred. You need to fix that.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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Verified Customer

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PATRICK MALONE

The job is very Professional and nicely done. Very happy for the experience.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Verified Customer

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Amy Newland Dayton, OH

We just had a blockage in our plumbing with sewage coming up into the house. I wasn't allowed to get someone to help right away.

1 year ago

Reply from American Home Shield

Hi Amy,
I hate to hear about the delay in service that has been experienced with AHS to have the plumbing repaired.

Oct. 12th, 2022

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Verified Customer

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colleen pioli Suffolk, VA

Because you have to wait 48 hours for an appointment I have instance's that the agency has not even called me back nor answer phone

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Verified Customer

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GARY W EVANS Henderson, NV

Lack of clear communication. They claimed they sent a email confirming service but email just said to contact the service provider.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Verified Customer

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Lester Neidig Columbia, SC

I found them to be difficult to deal with - They do not have alternative companies to send out when a repair is needed. They go only to 1 company

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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Verified Customer

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VINCENT DIPENTIMA Deerfield Beach, FL

On time got right to work and did an excellent job on a difficult ceiling fan control.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Cindy Walker Mc Kinney, TX

They are always prompt with service and everyone they send is polite, courteous and knowledgeable.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Samuel Cooley Frankfort, KY

They just get better as time goes on. Better vendors, new coverages, and fast service.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Lynnita Johnson Fort Pierce, FL

Each time I have used AHS I have been impressed with the service repairman sent out

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Vanessa Skinner Suffolk, VA

The Technician was on time and had wonderful knowledge of what needed to be done

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Beth Olson Port Ludlow, WA

Ron was very professional and went above and beyond to find a solution to my problem.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Mike Hill Chelsea, AL

The Guys from K&S Services were Iike Ninjas, quick, silent and Really, REALLY Good.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Al Aubert Molalla, OR

Regarding our dishwasher, ordered the parts and got the job done right this time. Thank you Rudy!

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Howard

Friendly professional service. Arrived on time and let me know exactly what was being done.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Marie R. McCoy Indian Land, SC

Service company called on time, arrived on time, and resolved the problem quickly.

1 year ago

Reply from American Home Shield

Hi Marie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 30th, 2022

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Verified Customer

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Rick Wade Argyle, TX

Excellent service. Plumber found problem and fixed it immediately. He was very knowledgeable.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Tanya Armendariz North Las Vegas, NV

My appliances have always been repaired. If replacement was needed the item was replaced

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Jiten Sibal Gilbert, AZ

5 star company very happy good response always on time and excellent customer service

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Nancy Howard Greensboro, NC

Professional people. Prompt and on time to appointments. Answered all my questions.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Bommudurai Vairamuthu

On time experts . Professional . Technician showed up on time snd fixed the issue timing

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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William E Reynolds Yorktown, VA

Repairman was very polite and effecient. Repairs were made satisfactorily in a short time.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Mehryar Garakani Danville, CA

They have been very responsive. Great customer service. They take care of problems.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Joan Peckham Oakley, CA

They have been there when I needed them. There service providers have all been very professional

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Cheryl Nolen San Antonio, TX

Great get the job done always getting the right company to get the repairs done

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Heather Phoenix, AZ

I don't think the best companies are sent out but they did the job. Home Shield was always very helpful

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Hallie Fonseca Redding, CA

Although the repair needs was on a late Friday I was able to get it resolved the following business day

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Timothy Hancock Arvada, CO

Home shield responded in a timely manner. They sent a very competent company to my house to fix the problem.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Kevin Lowe O'fallon, MO

Most calls have been repaired quickly but they were unable to get a vendor to perform my fall checkup.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Joe lesar Wayland, MI

I would have given a 5 but it took a lot push and shove to get my problem taken care of, Kim W was awesome

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Barb Sun City, AZ

East to schedule needed repairs online. Have been quite satisfied with the contractors that have been dispatched.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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randy white Dayton, OH

It cost $1150 to have my ac charged,plus a $100 service fee, ahs paid a whopping $50 towards repair, Hardly worth paying a monthly fee

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Owen C. Harris Lilburn, GA

It took too long to get the initial evaluation & now I have to wait another 2 weeks for the parts needed to fix my refrigerator.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Kathy J Brandal Petaluma, CA

When I renewed one of our contracts, the discount was not entered. Then when I called about a service I was told I had a past due account.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

American Home Shield Reviews