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Jennifer bassett

Our AC stopped working. Middle of the summer in Las Vegas. It was fixed within 4 days. We have two units. The AHS team was great and the vendor they assigned to handle the job.

6 years ago

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Parker Portland, OR

I am so thankful that I have had Home Shield for three years! The first year I had to have my wash machine, dish washer, and refrigerator all repaired! As a first time home buyer this has really given me piece of mind! The customer service, the repairs, and the affordability have been great. I am thankful to have American Home Shield on my side!

6 years ago

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Beatriz Trevino

The first call to American Home Shield for my ac was sent to a company that couldn’t see me for 4 days when I needed it ASAP high heat indexes in TX so I called again the following day set me up with an agent that saw us within an hour very happy all the way around

6 years ago

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Courtney Grill

Our dishwasher went out, the first company we worked with was extremely rude and was unwilling to work with our schedule. We called in and spoke with an AHS representative who was unkind but offered to return our fee. She didn't make notes and we had to call in and wait on hold over 10 times for hours and hours. Several managers spoken to and promised to call us back, promised to pull the call and help us get the situation sorted out, but no one ever returned our calls. This was such a hassle and went unresolved for two months. I cringe at the thought of having to use them again. The representatives were awfully rude, and the hold times were astronomical.

6 years ago

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Audrey Hampton, VA

The repairman was extremely courteous and explained everything that he was checking and what needed to be done. He returned to install the part and again the service was incredible

6 years ago

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Jessica Yung Saint Charles, IL

Our year home warranty with American Home Systems was adequate. The service time was extremely fast and the contractors were qualified, polite, and helpful. The $75 trip charge was slightly below normal rates. We were pleased with the speed of service. When one particular problem persisted for 2 months, the technician was repeatedly sent back to try to remedy the situation without additional charge. We were disappointed that multiple plumbing repairs yielded 3 contractors, each costing $75, instead of one plumber who could have fixed all 3 issues with one trip charge. In addition, we were very disappointed to learn that AHS does not replace freon at it's market value when our A/C needed a repair requiring the draining of freon and replacing it. They also would not pay the full cost of the labor associated with the repair because the technician had to work around other mechanicals to fix the A/C which would take longer. In the end, AHS would only cover 40% of the repair. We have decided not to renew the warranty. Based upon high cost of the premium, the insufficient replacement value, and the inefficiency of contractors used, it cost more to use AHS than to have it in place.

6 years ago

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Derwin Courtney Glen Allen, VA

I have had Home Shield Warranty for nearly 20 years. I have had to use there services a couple of times over the years. They were always Great. Until last year. My hot water heater went bad. I called them, they sent out a guy. He looked at my water heater and stated it needed to be replaced. He stated he would be back in 4 days with the new water heater. 4 days later I called him. He stated he forgot about it. Then he told me he would pick it that day and there would be an additional charge. he stated they don’t make enough money from American home shield to cover their time so they needed to make extra money and it would be an additional $250. He wanted to replace the 2 flex pipes to the water heater. I asked him why that they were not leaking. He stated his boss wanted to make extra money. I told him I would not pay for nothing. I called American Home Shied. I told them what had happened and wanted a different company to come. They said I would have to pay a second copay. Or I could do a cash out. I took the cash out. Had a reputable plumber come out. They came out removed the old water heater put in the new water heater and only charge me $150 said I did not need those flex pipes replaced. I would not recommend American Home Shield because they do not police there subcontractors. Once a subcontractor tries to rip out customers they should fire them for being dishonest to the customers.

10 months ago

Reply from American Home Shield

Dear Derwin, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 2nd, 2023

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Eric K New York, NY

I don't usually purchase home warranty services but American Home Shield is the one company that I am happy to purchase with. We used them recently for an appliance repair job and the service tech that was sent out was great and very professional. I understand that these services might not always be a value add but in my case I think its worth it.

11 months ago

Reply from American Home Shield

Eric, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 19th, 2023

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Michael Lovetro

I had AHS American Home Shield warranties with two homes for over 15 years. They approved all my claims and they provided great service. They were easy to access online to file a claim. The only the reason I gave four stars is because they raised my deductible twice during that period of time which made me switch to another company.

11 months ago

Reply from American Home Shield

Michael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 13th, 2023

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Joy Deltona, FL

Many years ago I had an AHS warranty and filed 1 claim. The tech came out, I paid my $75 fee and the tech fixed my dryer. No issues whatsoever. I will be purchasing an AHS warranty again next March when my current horrible warranty has expired.

1 year ago

Reply from American Home Shield

Joy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 6th, 2023

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Joyce Blocker Lafayette, LA

We use American Home Shield and it is the best decision we've made since owning our home. We haven't had a lot of issues but for the few ones that we've had, it was a breeze getting them taken care of through AHS and their customer service is helpful and friendly.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 17th, 2023

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Ilspbeth Bruce

Got my check with in 2 weeks. My air conditioner went bad and they covered it no questions asked. I love this I have passed this information on to all of my friends and family too.Fast timely claim service. when we bought our house i didnt think this would actually do what they said but when we were broken in to it covered costs that our homeowners insurance wouldnt cover. it is worth the money to have.

1 year ago Edited May 1, 2023

Reply from American Home Shield

Hi Ilspbeth, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 1st, 2023

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Kami T Pickens, SC

I have been a customer of AHS for almost 25 years and never had an issue! My billing is streamlined monthly so I never have to remember to make a payment. All of my service requests are met with a quick response and the technicians are extremely responsive and helpful!!

1 year ago Edited April 5, 2023

Reply from American Home Shield

Hi Kami, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Richard Hohmann Estero, FL

I liked the simplicity of the online Service Request process. I liked the fact that it was approved, a service vendor selected, the vendor information was provided, and the service vendor set the date, and time-window for us in less than 24 hours. The Service Provider was polite, courteous, and professional and completed the service request in a very timely manner. They were clean and left the house in a clean and orderly state. The smoothest transaction ever. Great Job American Home Shield1

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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Abby Smith Dothan, AL

I had a good customer service experience when I was getting a quote. They explained everything well where I could understand. Everything has been affordable and fast also. I now have services with them and don’t plan to switch

1 year ago

Reply from American Home Shield

Hi Abby,
I would like to thank you for your feedback to American Home Shield. We hope you continue to enjoy AHS and the coverage that we provide to ease the stress of home repairs.

Oct. 21st, 2022

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Larry Lock FL

I have had several claims with AHS in the three years I have been with them and each time they have been very easy to file the claim online, the response was quick, the service technician was on time and thorough, and my issue appropriately solved. The co-pay is fair and I have had no complaints with AHS.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 21st, 2022

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Matthew Laney Oceanside, CA

I had an American Home Shield residential warranty on a previous residence. The premium was a fair price and the comprehensive protection provided peace of mind. American Home Shield always provided quick and courteous response to any concerns I had. I recommend them wholeheartedly.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Michelle Crane Queen Creek, AZ

I really like the way the website is organized and it was able to answer all of my questions especially what is covered in a home warranty and why it’s worth the money based on the normal cost of replacing a broken appliance. I also like the add on features to the plans to include electronics and pools. Everything is very customizable

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Lemarchand der Flabbergaster League City, TX

I’ve used American Home Shield for well over 12 years. In general they do what they say. Unfortunately they always say they prefer to fix rather than replace. I understand that approach to keep their bottom line thriving but it also puts the burden on their clients (me) and their vendors to prove that it is better to replace something. They also don’t like people who actually use their service. When I first got the service I used it a lot to get things fixed that needed to be fixed. However, after a few years they not only raised my rate (understandable) but they more than doubled the rate (not understandable).

2 years ago Edited July 20, 2022

Reply from American Home Shield

Thanks for your feedback.

Jul. 22nd, 2022

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Noa Ranoa Vista, CA

I've used multiple home protection plans. I use American Home Shield for their Electronics Protection Plan. Our phones are NOT covered, but I wanted the Home theater, gaming system, computers and TV's covered. And we are! Great company. Fast response too.

2 years ago

Reply from American Home Shield

Hi Noa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Alexandria Lekberg Chesterfield, VA

I have been with them for 6 months and they have been wonderful! I have put in. 3 claims and they have covered them all. They sent out a very experienced technician that knew what he was doing and very professional. I am very satisfied!

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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L Turner Avon, IN

We purchased the American Home Shield warranty when purchasing the house and it came in handy. Shortly after we moved in our refrigerator started leaking and American Home Shield warranty made us pay no money out of pocket for the repair. From a very happy customer, I would highly recommend this company

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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David Bornancin Westlake, OH

I have used American Home Shield a number of times for Home Warranty and to protect all my important appliances and devices and costly items that break over a 3 to 5 year period. I highly recommend this company and will consider for all future needs.

2 years ago Edited August 24, 2022

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Alice Kirchgatter Granada Hills, CA

American Home Shield has always been there for anything that has happened in our home. They respond right away and take care of our needs. Being a homeowner comes with a lot of responsibility so knowing they are there makes it easier for us.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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joannhendren Richmond, VA

I’ve been with AHS for 7 years and they have been great! Never had an accident issue getting service. Only thing that I wish was a little better was the wait time to get a technician out to my house. The turnaround is a bit longer since they set everything up for you then you just calling a company directly for the specific issue your having.

2 years ago

Reply from American Home Shield

Hi Joann. Thank you for taking time to write a review of your service experiences. It is our goal to provide our members with service they can count on. We appreciate your patience when it seems too long to get a vendor out for your service needs. We are always looking for ways to improve the service we offer and we look forward to providing you even better experiences in the future.

Jan. 31st, 2022

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Christina Sutu-Wallar Hayward, CA

I called American Home Shield to get more information on the services they offered. The woman I spoke with was very helpful, personable, and answered my questions without hesitation. I liked that they offered different tiers of service/coverage that worked for my budget and needs, and that their customer support actually cared and were helpful without making me feel pressured.

2 years ago Edited December 16, 2021

Reply from American Home Shield

Hi Christina,
We appreciate your feedback about your most recent American Home Shield experience and hope you continue to enjoy AHS and the coverage we provide!

Dec. 16th, 2021

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James Booker

AHS has been my warranty company 4 years +, in that time I have had a garbage disposal, furnace,air conditioner and ice maker need service.I call and as soon as they can they have a repair company call me to fix the item.I am really glad that I chose American Home Shield.

2 years ago

Reply from American Home Shield

Hi James. We love reading about your service experiences. We are so happy to know that you have been able to see the value in your coverage. We are very glad you chose American Home Shield as well.

Dec. 15th, 2021

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Allison Ager Sarasota, FL

Received American Home Shield policy with the purchase:closing of my home. Our double oven light board died within a month of home purchase. They quickly sent a repair professional who replaced the ‘mother board’ at my deductible cost of $100. Winning!

2 years ago

Reply from American Home Shield

Hi Allison. Thank you for taking time to tell us about your experience. We are very happy to know the problem was resolved quickly and to your satisfaction. We look forward to providing you with great service again in the future.

Dec. 15th, 2021

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Rosita Khalehpari Winnetka, CA

Limited number of companies/3rd vendors with bad reviews work with AHS. If the repair is simple and easy, then there will not be any problem. If the technician can not repair, then he looks to find a big problem to prove there is no coverage. In the contract, it is mentioned that if they can not repair an appliance, they should replace it. It will happen if it is kitchen faucet or fridge filter. If it is AC or Washer and dryer, the case is different. They will find a way to say there is no coverage, and you as customer are responsible to take care of the issue. Their warranty is not what they promised in their contract.

2 years ago

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Sirdriz77 Fairfield, CT

I received this coverage from the seller when I purchased my house and later repurchased for myself. It was very easy to use when I had a plumbing issue and the work was completed as promised. It is somewhat inexpensive and I would recommend it especially when buying a new home that you don’t yet know everything about.

2 years ago

Reply from American Home Shield

Hi Sirdriz. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Dec. 15th, 2021

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karla Pittsburgh, PA

I have been with this company for 14 years and I only gave them three stars, right?! It is very convenient to have someone come into your home for a $75 charge and repair what is wrong. That being said, my monthly payment has increased quite a bit since we first became customers and are weighing whether or not to continue with the service. The companies they send do a decent job even though they all get bad reviews. Our 26 year old AC went about four years ago. Although the company says they will replace things covered if they are unable to fix it, they did not pay for our AC in full. They gave us $2300 and we had to pay the difference. These are the things I would tell friends if they inquired about the company and I would let them make their own decision.

2 years ago Edited January 10, 2024

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Kenneth Horwich Riverview, FL

AHS is a decent home warranty company. I have used them to refer me to many reputable companies that have serviced my townhouse. $75 service calls give you a piece of mind that you will not be hit with an expensive unscheduled repair.

2 years ago

Reply from American Home Shield

Hi Kenneth. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Dec. 15th, 2021

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Fernando New York, NY

I love this company, especially in the summer and winter. I just make an appt online and pay my $100. Service call. A company will contact me the next day (as long as it’s not the weekend) and they will be out to make the repair. I have used them multiple times, never had an issue. Easy to use.

2 years ago Edited July 6, 2022

Reply from American Home Shield

Hi Fernando. Thank you for taking time to tell us about your experience. It is wonderful to hear how promptly the issue with your air was resolved. One of our main goals is to provide our members with prompt and reliable service. It is great to know we were able to do that for you.

Oct. 28th, 2021

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Bob Nakon Pinckney, MI

I have been a very satisfied customer of American Home Shield for years. I have contacted them with appliance issues and it is painless. Stuff wears out, and when it does you can call or go to the AHS website and request service. The repairman comes out and problem solved! Really, what more could you ask?

2 years ago

Reply from American Home Shield

Hi Bob. Thank you for letting us know how promptly and effectively your service needs were taken care of. We are so happy to hear how satisfied you were with the service you received. We can't wait to provide you with exceptional service again. Thank you for choosing AHS.

Oct. 28th, 2021

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K.H.

We received a repair company and repair really fast. American Home Shield made our problem a top priority, as they have done with many of our repairs.

2 years ago Edited January 10, 2024

Reply from American Home Shield

HI K.H. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Katrina Gilbert, AZ

We have had American Home Shield for several years and worked with them for repairs several times. Overall, I have been thankful to have the protection and peace of mind. The process however can be lengthy and I wish that consumers had more choice in the service provider we would like to work with. When our a/c went out last summer we had a very difficult time coordinating repair. All of the repair companies were understandably busy, it took many phone calls with lengthy wait times, but we were able to finally obtain a waiver to choose a repair company on our own because the AHS providers were either unresponsive or too busy and unable to meet the service level agreements. The situation was stressful, but I received my reimbursement as promised.

6 years ago

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Verified Customer

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Paula Hiett

Liked the promptness they handled my claim with. Everything went smoothly

10 months ago

Reply from American Home Shield

Dear Paula, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 27th, 2023

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Verified Customer

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Jordan Woodson Warren, MI

The do an amazing job of dispatching but their follow up is poor. Someone was supposed to contact me months ago about a water heater replacement and no one did

10 months ago

Reply from American Home Shield

Dear Jordan, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 20th, 2023

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Verified Customer

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Michelle

They are always willing to help with whatever service I need.

10 months ago

Reply from American Home Shield

Dear Michelle, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 20th, 2023

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Verified Customer

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Diane Gardendale, AL

They are professional and had a quick response.. Great company

10 months ago

Reply from American Home Shield

Dear Diane, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 15th, 2023

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Verified Customer

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Dennis TX

2023 has been a good year with timely service and coverage. Thank AHS.

10 months ago

Reply from American Home Shield

Dennis, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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cyber El Paso, TX

It’s easy to request service and they usually assign someone within 24hrs

10 months ago

Reply from American Home Shield

Dear Cyber, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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michael casper Kansas City, KS

Value is great but talking to an automated system is very difficult and frustrating.

10 months ago

Reply from American Home Shield

Dear Michael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Nov. 10th, 2023

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Verified Customer

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Lori Dodson Midland, TX

I've had AHS for at least 8 years and they have always treated me well.

10 months ago

Reply from American Home Shield

Dear Lori, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Nov. 9th, 2023

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Verified Customer

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Patricia Hood Lithonia, GA

The technician Joe did a great job! he was knowledgably and he knows his job.

10 months ago

Reply from American Home Shield

Dear Patricia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 9th, 2023

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Verified Customer

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Gavriel Pearl River, NY

Great Company!! No issues with their process and they had great communication.

10 months ago

Reply from American Home Shield

Dear Gavriel, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 9th, 2023

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Verified Customer

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Marcel Webb Gary, IN

I like the fact that I can count on someone to assist me in my time of need

10 months ago

Reply from American Home Shield

Dear Marcel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Tammy Woodford, VA

We are always satisfied with the time frame of our problem being solved

10 months ago

Reply from American Home Shield

Tammy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Bryon LA

Have gotten several things fixed and they come out within a day.

10 months ago

Reply from American Home Shield

Dear Bryon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Robert Bush

Website makes it easy to file a claim and see all pertinent information.

10 months ago

Reply from American Home Shield

Dear Robert, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 8th, 2023

American Home Shield Reviews