2-10 Home Buyers Warranty: Read 4,477 User Reviews From Real Homeowners

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masoud gharehziaeddini

I am really happy with received service , Technician, Steve , Was nice , Expert and punctual. Highly recommend.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi masoud gharehziaeddini, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 29th, 2025

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Bridget Brooks

2-10 is always reliable and fast! I have never had an issue when filing a claim and they have saved me a TON of money

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bridget Brooks, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2025

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Jim Ramsey

First choice. Plumbing is so good that if I had to pay the whole thing out-of-pocket I would call them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jim Ramsey, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 23rd, 2024

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Lynn Goettel

2-10 has been a great warranty company. Easy to file a claim and great peace of mind having a home warranty

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lynn Goettel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 23rd, 2024

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Vikkie Goyden

Everything was great. Robert the service guy was awesome. The people I talked to on the phone was very helpful.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Vikkie Goyden, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 6th, 2024

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Richard Sullivan

Technician was courteous and professional. Did not leave a mess in the work area. Had to return and did it promptly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Richard Sullivan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 30th, 2024

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Zerkistan

You cant have a refrigerator loaded with food go out Thursday night. Then have someone call Friday afternoon to tell you he can come out Monday or Tuesday. I'm not sure what is happening with 2-10 but I will keep writing bad reviews with good reviews.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Zerkistan, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 18th, 2024

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Sheanna Arnold

It was worth it as the companies dispatched out were professional, promot, friendly, and knowledgeable in their field.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you, Sheanna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 14th, 2024

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kenya miles

The worst company to ever work with. I turned in a claim 2 MONTHS AGO about my water heater. I just had surgery and it’s depressing not to have water to shower with. I would never recommend this company to anyone. RUN FAR AWAY!!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi kenya miles, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 30th, 2024

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Marixa Gervacio

Great service and very responsive to my claims. I’ve have been using their services for over four years.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Marixa Gervacio, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 21st, 2024

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Kathy Williams

Professional and pleasant customer service, easy to file claims with quick response,No regrets Thank you 2-10

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kathy Williams, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 9th, 2024

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Malinda Oakman

I have been waiting on a review to get my air-conditioning fixed for a month. They will not do a call back and it takes them over an hour to answer your call. They contractor has even tried and no answer or call back. It has been almost a month now. I don't understand why?

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Malinda Oakman, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 30th, 2024

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lot sav

we requested services for our air-condition on 7/1/24 up until now nothing has been done and begged them that we had an elderly mother living with us. We paid 2-10 warranty for 5 years now, Im very disappointed. It just shows that they dont care at all for their customers and no compassion for our elderly folks.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi lot sav, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 24th, 2024

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Bernadette Bryant

Comes through on a pinch for sure . I have needed to file a claim a few times since moving into my home .

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bernadette Bryant, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 21st, 2024

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Merlyn Bastien

I had Matthew a as my tech came out to assist me at my home and he was great very pleasant Thank you Matthew A

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Merlyn Bastien, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 18th, 2024

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AB

Ease of resolve, I reported my air conditioner was not working. Compressor was ordered and contractor replaced same.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi AB, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 18th, 2024

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Eileen Kolpacke

Several experiences filing claims and if they couldn’t find service they allowed me and reimbursed for service

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Eileen Kolpacke, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 31st, 2024

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Amy Barbree

Excellent service, wait time, courteous technician, I was put at ease knowing I was in good hands with 2-10 Warranty!!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amy Barbree, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 22nd, 2024

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Beckey Myers

Complete waste of money. I need my dishwasher fixed in less than 8 days and they are charging the service fee. Can't wait to cancel this waste of money plan. Had for 3 years paid hell of alot more than $75 first claim, unacceptable. They better get this handled before I move. But I doh t it

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Beckey Myers, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 16th, 2024

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Peggy

Ease of submitting a claim, speedy response and the claim problems were quickly resolved. Highly recommend

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Peggy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 13th, 2024

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Foriesteen

Response time is great. They do follow up, to ensure the job has been completed to your satisfaction.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Foriesteen, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 30th, 2024

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Kristina Field

Very pleased with the experience we have had with this warranty company and will recommend to family and friends !!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kristina Field, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 25th, 2024

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RR

Our experience thus far has been great. Easy to file a claim, fast service and reasonable repair costs.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi RR, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2024

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TRhodes VA

The only negative comment I have! This company is closed on the weekends. Overall I would have given them 5 stars!! They are a great!!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi TRhodes, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2024

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Roger Infante

The first tech company assigned by 2-10 did not come the date of the appointment, the second one came on time and provided a good service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Roger Infante, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 2nd, 2024

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Elena Blanco Springfield, TN

Very bad service, don't waste your money in this insurance, we paid more than 4 years almost 100 dollars and when finally we need to use it, didn't work, the glass for my stove got broke and they said that it doesn't cover that, with the money that we paid in that years we could buy two or three stoves, don't waste your money

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Elena Blanco, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2023

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Lynne

One contractor never showed up or did the repair after 2 months. That said, 2-10 has been responsive and had another contractor contact me and should be out this week.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lynne, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Kishore Suresh Centreville, VA

They have been awesome. Some of the claims go through a longer process of review but are always done the right way.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kishore Suresh, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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UPENDRA PAL Cumming, GA

My service requests resolved on time and both service providers were knowledgeable and did their best.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi UPENDRA PAL, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Verified Customer

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Paul Durham, NC

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Paul, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Darren Simms NC

Great Customer Service Experience! Loved the service rendered from Mike & Malissa at Don Rite Heating and Air.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Darren Simms, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2023

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Ladan Karamzadeh Sterling, VA

I purchased two warranty agreements for my two houses in Virginia and Washington Dc.The first claim for my secondary fridge was a really bad experience with their contracted contractor,Please be aware of 2-10 Home Buyers Warranty contractors before you let them in your house.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ladan Karamzadeh, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 1st, 2023

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Verified Customer

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Michael Leland, NC

The people I've dealt with have been sympathetic and helpful. Issues / repairs have been handled effectively.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 8th, 2023

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Verified Customer

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Amy Hawker Jacksonville, NC

Very easy to work with. The company they sent to repair my A/C unit was prompt and the problem was fixed right away.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amy Hawker, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Verified Customer

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Angela Atlanta, GA

Excellent Customer Service from the Sales Representative. He was very knowledgeable of the Products.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Angela, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 29th, 2023

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Melissa Finley New Kensington, PA

Do not purchase this warranty it is a waste of time. If you have any repairs that are needed they basically do not help you and customer service is a joke. Seriously find another warranty company they do not want to help their customers.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melissa, we're sorry to hear you feel that way. We're not sure what lead to this review but we're happy to learn and make it right. If you're interested in discussing the details that lead to this review, or if we can do anything to repair your experience, please send us a private message with your service address and we'll be happy to assist in any way we can.

Jul. 22nd, 2021

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Justin steele Canton, GA

Horrible customer service. Long wait times and they just transfer you to other agents. Had an issue with my AC and they never fixed it. Had several companies come out to look at the same issue each time paying $100. Still not fixed.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Justin Steele. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Jan. 27th, 2021

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TOMMY JONES Canton, GA

This company does not stand by what they advertise. They take for ever to get your issue looked at and give you the run around when it comes to what they cover . They call the cheapest repair people they can find, not reputable repair companies. This company only looks out for itself.. buyer be ware!!!!!

6 years ago

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Frank Dizon Charlottesville, VA

this company is horrible, when my tankless water heater break down and the Plumer highly recommend to change the unit because of multiple problems, they did not listen to expert and find a way just to pay for ignater for them to save money

6 years ago

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Judy M Hope Mills, NC

Very poor service!! They falsely advertise about service fees and additional charges. You have to continually call them to get your service work done . They don’t follow up to make sure service is even being done . DO NOT BUY!!!!

6 years ago

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Michael MYRIE Whiteville, NC

Un Freakin Believable! Is pretty much all I can say to describe the worst experience I ever had. Totally felt bamboozled by company. Customer service sucks, policy sucks, beware of hidden fine print. Cover your butt and find a better company!

6 years ago

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Charlie College Park, MD

As expected! The biggest waste of money. Reported a broken refrigerator on 7/21/2019. Today is 8/2/2019 and I still have no functioning refrigerator. They said the claim was closed. Then it was in a different department. Nightmare.

6 years ago

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ZA Phoenix, AZ

Called in with a/c out and asked for it to be expedited since are are under 110 degree weather. They said unless the state declares a state of emergency they don’t care. Two young kids with a house that should hit 110 which is very dangerous and they don’t care. Avoid them

6 years ago

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William Stanley Wayne, PA

First call encounter rep with attitude. Apparently when my heater broker down at night in sub-zero weather with 4 young children and they did not answer, my call another contractor is not covered. AVOID this Company!!!!!!!!!!

7 years ago

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Annette S. Buffalo, NY

Being a first time home owner can be a bit scary , with 211 I'm able to enjoy my home and not worry about affording repairs.

7 years ago

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Richard Barron Warren, OH

Do not even attempt to do business with 2-10. They contract with high pressure contractors that insist on arriving to make repairs that are clearly (per the 2-10 representative) not covered. Realtors pressure sellers to buy this service because it makes the buyer feel secure with the purchase when nothing could be further from the truth!

7 years ago

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Glenn Williams Noblesville, IN

Customer service is horrible. Had to call them 4 times in a day before I got to speak with anyone. Once i did they did not apologize for my experience. Asked to speak with manager who would not take my call and promised call back that never occurred.

7 years ago

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Mary Bordentown, NJ

My request, the call from the service company and the work performed were all handled professionally. The repairman was especially good at his job.

7 years ago

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Naresh Colonia, NJ

I spoke with multiple representatives while renewing my warranty and adding other components. They were very helpful and knowledgeable.

7 years ago

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Brittany Therrien Fremont, NE

Very quick respinse time! Love the convenience of being able to submit a claim 24/7. Very friendly customer service.

7 years ago

2-10 Home Buyers Warranty Reviews