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2-10 Home Buyers Warranty Reviews

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Chris cox Loganville, GA

They did awesome work. Super helpful and very communicative

3 years ago

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Reply from 2-10 Home Buyers Warranty

Thanks for all the positive feedback. We’re glad we could make protecting your home simple and economical. That’s our goal at 2-10 Home Buyers Warranty!

Mar. 2nd, 2021

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Tim J. Bowie, MD

Great Service and excellent customer service

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hey Tim J. , thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 23rd, 2021

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Georgia Baker Social Circle, GA

Are always checking if the work was done. Quick to dispatch

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Georgia Baker, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 23rd, 2021

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Gina Wright Douglasville, GA

They responded to my online request in a timely manner

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hi there Gina, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 23rd, 2021

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Eun Duluth, GA

I've requested service through this company, but sometimes they come too late.

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hi there Eun, we’re happy you gave us a great rating. But we want to apologize for the issue you had with the service request process. We’re always trying to make the service request process as easy as possible, and we acknowledge that we may have come up a bit short this time.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks again for your feedback.

Feb. 8th, 2021

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Jennifer Birmingham, MI

Our furnace went out and they were only going to reimburse us 20% of what it would cost to replace it. We don't recommend this company to anyone.

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hello Jennifer, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 8th, 2021

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Joe Campbell Sellersburg, IN

Communication wasn't 3, no follow ups regarding issues and no heads up when contractors were unavailable to my area

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Joe Campbell, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Brian Litchfield Park, AZ

They honestly deserve 0 stars. Horrible service, waiting on hold for long periods of time, no follow up on customer inquires

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Brian, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’d like, someone from our escalation team can contact you.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Asmond Rogers, AR

Because they are on time for their services

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hello Asmond, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Feb. 9th, 2021

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Greg Troy, MI

rapid response and 3 follow up from 2-10

3 years ago

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Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Greg. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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No name Conroe, TX

Always available. 3 subcontractors always timely.

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hello, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Feb. 9th, 2021

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Katrina P. Alexandria, VA

Ease of use, quality service providers, warranty coverage

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Katrina P., it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 9th, 2021

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Divakar Rajashekaran Ashburn, VA

Impeccable service and wide range of options and coverage.

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Divakar Rajashekaran, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 8th, 2021

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philip gibbs Tucker, GA

limited use of warranty so far. what use i have had has been satisfactory.

3 years ago

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Reply from 2-10 Home Buyers Warranty

We’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Feb. 4th, 2021

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Erin New Boston, TX

Great service but very long hold times when you need to speak with a person.

3 years ago

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Reply from 2-10 Home Buyers Warranty

We’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

Feb. 4th, 2021

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Ernest and Janet Welk Tucson, AZ

Awaiting contractor for roof leak; 2-10 called & said your on your own to find one!

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hello Ernest and Janet Welk, we’re sorry and embarrassed that you didn’t receive the assistance you expected. If you’d like, someone from our escalation team can contact you at your convenience.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Feb. 4th, 2021

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marcus gipson Barling, AR

they took over 2 hours to answer the phone.ive had a repair in the service channel for almost 6 months

3 years ago

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Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Marcus Gipson. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 4th, 2021

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Regina

5 service and great value for money

3 years ago Edited January 10, 2024

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Reply from 2-10 Home Buyers Warranty

Hi Regina, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 2nd, 2021

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George Laveen, AZ

They don’t do holiday service and I feel that they should. I had to wait a period of time.

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hi George, we’re really sorry about how long it took for us to address your service request. We hate letting our clients down.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
Our goal is to make the service request experience easy for you. We hope you’ll give us that chance again.

Feb. 2nd, 2021

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Joanne Austell, GA

It was a gift. I wish they would cover more things but it was a good experience working with them.

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Joanne, thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Thanks again for your feedback and for your continuing business.

Feb. 9th, 2021

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Carl Grayson, GA

The last instance I used my warranty,C57 I had to wait over a week to get service for my micorwave.

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hello Carl, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Ashley Norfolk, VA

Haven’t gotten much use out of it and customer service is a little bit confusing.

3 years ago

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Reply from 2-10 Home Buyers Warranty

Thanks for your feedback. We’re really sorry for the trouble you had with our customer service team and we will use this information to improve our services, so that your next experience will be much smoother.

Feb. 5th, 2021

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April Enomoto-haole Portland, OR

210 has been awesome!!! Very quick service and follow up is phenomenal!! Highly recommended!

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi April Enomoto-haole, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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Hattie Carr Fuquay-Varina, NC

2-10 Home Buyers Warranty and services are excellent. I highly recommend to home owners.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Hattie Carr, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 3rd, 2024

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Ashish Gambhir Springfield, VA

Very easy to use interface and process. Timely service by knowledgeable technicians.

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Ashish Gambhir, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 9th, 2023

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Nicole Caple Fayetteville, NC

Fast service Contact agreement held by 2-10 Best company to have a home buyer warranty with.

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Nicole Caple, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 31st, 2023

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Tonya Gilvin AZ

Easy to file claims and fast service. Have used it for years and worth the money.

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Tonya Gilvin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 27th, 2023

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Elena Blanco Springfield, TN

Very bad service, don't waste your money in this insurance, we paid more than 4 years almost 100 dollars and when finally we need to use it, didn't work, the glass for my stove got broke and they said that it doesn't cover that, with the money that we paid in that years we could buy two or three stoves, don't waste your money

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Elena Blanco, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2023

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Lynne

One contractor never showed up or did the repair after 2 months. That said, 2-10 has been responsive and had another contractor contact me and should be out this week.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Lynne, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Kishore Suresh Centreville, VA

They have been awesome. Some of the claims go through a longer process of review but are always done the right way.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Kishore Suresh, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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UPENDRA PAL Cumming, GA

My service requests resolved on time and both service providers were knowledgeable and did their best.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi UPENDRA PAL, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Paul Durham, NC

Customer Review Video

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Paul, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Darren Simms NC

Great Customer Service Experience! Loved the service rendered from Mike & Malissa at Don Rite Heating and Air.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Darren Simms, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2023

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Ladan Karamzadeh Sterling, VA

I purchased two warranty agreements for my two houses in Virginia and Washington Dc.The first claim for my secondary fridge was a really bad experience with their contracted contractor,Please be aware of 2-10 Home Buyers Warranty contractors before you let them in your house.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Ladan Karamzadeh, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 1st, 2023

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Michael Leland, NC

The people I've dealt with have been sympathetic and helpful. Issues / repairs have been handled effectively.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 8th, 2023

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Amy Hawker Jacksonville, NC

Very easy to work with. The company they sent to repair my A/C unit was prompt and the problem was fixed right away.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Amy Hawker, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Angela Atlanta, GA

Excellent Customer Service from the Sales Representative. He was very knowledgeable of the Products.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Angela, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 29th, 2023

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Melissa Finley New Kensington, PA

Do not purchase this warranty it is a waste of time. If you have any repairs that are needed they basically do not help you and customer service is a joke. Seriously find another warranty company they do not want to help their customers.

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Melissa, we're sorry to hear you feel that way. We're not sure what lead to this review but we're happy to learn and make it right. If you're interested in discussing the details that lead to this review, or if we can do anything to repair your experience, please send us a private message with your service address and we'll be happy to assist in any way we can.

Jul. 22nd, 2021

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Justin steele Canton, GA

Horrible customer service. Long wait times and they just transfer you to other agents. Had an issue with my AC and they never fixed it. Had several companies come out to look at the same issue each time paying $100. Still not fixed.

4 years ago

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Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Justin Steele. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Jan. 27th, 2021

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TOMMY JONES Canton, GA

This company does not stand by what they advertise. They take for ever to get your issue looked at and give you the run around when it comes to what they cover . They call the cheapest repair people they can find, not reputable repair companies. This company only looks out for itself.. buyer be ware!!!!!

4 years ago

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Frank Dizon Charlottesville, VA

this company is horrible, when my tankless water heater break down and the Plumer highly recommend to change the unit because of multiple problems, they did not listen to expert and find a way just to pay for ignater for them to save money

4 years ago

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Judy M Hope Mills, NC

Very poor service!! They falsely advertise about service fees and additional charges. You have to continually call them to get your service work done . They don’t follow up to make sure service is even being done . DO NOT BUY!!!!

5 years ago

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Michael MYRIE Whiteville, NC

Un Freakin Believable! Is pretty much all I can say to describe the worst experience I ever had. Totally felt bamboozled by company. Customer service sucks, policy sucks, beware of hidden fine print. Cover your butt and find a better company!

5 years ago

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Charlie College Park, MD

As expected! The biggest waste of money. Reported a broken refrigerator on 7/21/2019. Today is 8/2/2019 and I still have no functioning refrigerator. They said the claim was closed. Then it was in a different department. Nightmare.

5 years ago

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ZA Phoenix, AZ

Called in with a/c out and asked for it to be expedited since are are under 110 degree weather. They said unless the state declares a state of emergency they don’t care. Two young kids with a house that should hit 110 which is very dangerous and they don’t care. Avoid them

5 years ago

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William Stanley Wayne, PA

First call encounter rep with attitude. Apparently when my heater broker down at night in sub-zero weather with 4 young children and they did not answer, my call another contractor is not covered. AVOID this Company!!!!!!!!!!

5 years ago

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Annette S. Buffalo, NY

Being a first time home owner can be a bit scary , with 211 I'm able to enjoy my home and not worry about affording repairs.

5 years ago

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Richard Barron Warren, OH

Do not even attempt to do business with 2-10. They contract with high pressure contractors that insist on arriving to make repairs that are clearly (per the 2-10 representative) not covered. Realtors pressure sellers to buy this service because it makes the buyer feel secure with the purchase when nothing could be further from the truth!

5 years ago

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Glenn Williams Noblesville, IN

Customer service is horrible. Had to call them 4 times in a day before I got to speak with anyone. Once i did they did not apologize for my experience. Asked to speak with manager who would not take my call and promised call back that never occurred.

5 years ago

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Mary Bordentown, NJ

My request, the call from the service company and the work performed were all handled professionally. The repairman was especially good at his job.

5 years ago