2-10 Home Buyers Warranty: Read 4,056 User Reviews From Real Homeowners

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Verified Customer

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Carol Gainesville, GA

My washer and dryer were making a lot of noise and they fixed them both. It was really good. I have no complaints.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Carol, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 18th, 2021

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Verified Customer

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Caleb Owensboro, KY

In general it is very difficult to get a hold of somebody and when you do get a hold of them, they are not very helpful. Every time we’ve needed the warranty, they have tried to get out of paying. It is quite a hassle.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Caleb, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 18th, 2021

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Verified Customer

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Craig Herndon, VA

Worst customer service I’ve ever seen. It took an hour to get a hold of them on they phone. When they send someone out, they say one thing and do another thing. They are very inconsistent. I still don’t have my item fixed. I would not recommend them to anybody.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Craig. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 18th, 2021

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Verified Customer

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Dave Herndon, VA

Exempt for the copay I am really satisfied. My experience was good. Overall coverage is pretty light.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Dave, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 18th, 2021

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Verified Customer

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Aaron Henryville, IN

Showed up a quickly as possible and did the best to get the job completed when the stove was malfunctioning.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Aaron, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 18th, 2021

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Verified Customer

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Frank Vana Middleburg, FL

Both items that have been looked at were unsatisfactory results. The HVAC system repair was refused and the fixed leak left a hole in my wall that the company refused to patch up.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Frank, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Verified Customer

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douglas A Berge Elizabethtown, KY

No work on weekend , takes more than 2 days for a company to call, one company i talked to said they couldn't get out to see me for more than a week and after talking with her a while it was because they dont want 2-10 business because they take to long to pay

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Douglas, we’re really sorry about how long it took for us to address your service request. We hate letting our clients down. Someone from our escalation team can contact you to discuss next steps if you’d like.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarrranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
Our goal is to make the service request experience easy for you. We hope you’ll give us that chance again.

Mar. 10th, 2021

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Verified Customer

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Abdoul Nasser Soumana Jacksonville, FL

They are not trustworthy. My ceiling fans went dow. They told me to buy the fans and they will install them and reimbursed but whenever i call they the just kept playing with me saying they didn't get some documents from the contractor and it been more than six months now.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Abdoul, We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 10th, 2021

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Verified Customer

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Ann Young Rogers, AR

Home Buyers are reliable. they saved me lots of money. It was an easy and fast process. I would highly recommend

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Ann, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Mar. 10th, 2021

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Verified Customer

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Dan Deyo Eureka, MO

My experience with 2-10 Home Buyers Warranty has been absolutely horrible. Nobody knows what the other person's doing, nobody has the answers, they transfer you all around to different departments, and no one takes accountability. Dishwasher still waiting on it after two months nobody can figure out what to do with it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Dan. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 5th, 2021

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Verified Customer

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Brooks Mccauley Orlando, FL

We have a work order in with you guys that you have with another company and it's been a month and we still haven't heard anything from them. The technician is having to come back to repair what was supposed to be repaired already.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Brooks. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 5th, 2021

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Verified Customer

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Steve Schaefer Jacksonville, FL

should have been 5 stars, but they declined to let us use a contractor who had worked in the house before so they get a 4 stars instead.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Steve Schaefer, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 23rd, 2021

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Verified Customer

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Fulton Indianapolis, IN

Every time I call with a problem, the problem is taken care of as soon as possible. It is the best price.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Fulton, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 3rd, 2021

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Verified Customer

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Anonymous Tucson, AZ

Customer service is not very accessible or very helpful. I had to use my warranty multiple time on my hvac unit and they were not very good experiences. It took a of time to diagnose and fix the problem. The repairs are often not correct.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 2nd, 2021

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Verified Customer

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Tehsel Dallas, TX

It’s a very poor service. They’re difficult to deal with. You have to get on the phone with them repeatedly and beg and plead to get anything done. I am currently in a despite with them over a vent hood in my house. They’re saying they don’t cover it when it clearly says they do.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Tehsel. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 2nd, 2021

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Verified Customer

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Lakisha Atlanta, GA

When my HVAC system was not working and it was extremely cold in my house, they were unable to help me rectify the issues. The warranty does not cover much and the servicemen they do send out are not competent on what they’re coming out for.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Lakisha, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Feb. 2nd, 2021

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Verified Customer

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Rosemarie Winder, GA

Awful phone interface, I had to wait ten minutes to get someone but the electrician they sent out was good and was out pretty quickly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your review, Rosemarie. We’re glad that your overall 2-10 Home Buyers Warranty experience was good. We do want to apologize for the issue you had dealing with our phone system, though. We’re already working on fixing that issue for your future calls.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks again for your constructive criticism.

Feb. 9th, 2021

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Verified Customer

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Stephen Dayton, OH

The price seems reasonable. They’ve pretty much fixed everything and they’ve been very responsive and clear.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Stephen, thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Diona Columbia, SC

It came with the package when I bought my home. The service could have been better. It took too long to get things done. I’ve been without hot water for a month.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Diona, thanks for your review. We’re really sorry about the long hold time you dealt with on our phone system. We hate waiting on hold, too, and we really hate making you wait.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks for trusting us to protect your home. We’ll do our best to make it more convenient for you next time.

Feb. 3rd, 2021

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Scott Jamestown, OH

I don’t feel like 2-10 home warranty cares about its customers. They’re only looking to save money. Our air conditioner went out on July fifth and they didn’t repair it until November 11th and then the installed did it incorrectly. We’re still fighting with them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Scott. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 9th, 2021

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Verified Customer

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Alan Cumming, GA

When I put in a claim for the air conditioner, it was promptly taken care of. They do what they are supposed to do.

3 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Alan. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Milind Charlotte, NC

We've had a great experience with this company so far. Easy to file a claim, and more importantly, they tend to find good people to come out and fix the problem.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Milind, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2024

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Ramon Cincinnati, OH

Our technician was excellent and professional. We love the service and will always stick with 2-10, because 2-10 stuck with us. Best service in the state.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ramon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 8th, 2024

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Greg Orlowski Lebanon, TN

I have the highest coverage with 2-10, including added on coverage for pipe leak, roof leak, and septic system coverage. I was reluctant to renew my coverage a second year as I'd had issue getting help on weekends, but the sales associate assured me I could choose my own contractor in emergency situations like weekends and evenings. This couldn't be further from the truth. On a Sunday, my plumbing backed up and septic flooded into the bathrooms and bedrooms. I immediately contacted their "24-hours a day / 7 days a week line" after filing an online claim. I received an automated message indicating no one was available and to call back the following day. At that point, following the instructions on their website as this being classified as an emergency, contacted a plumber who diagnosed a main pipe break from the house to the septic, which is indicated as covered under my optional add-on "Septic System" "Coverage: line from Serviceable Area to septic tank." I have just spent an hour trying to reach customer service to get this reasonable claim reimbursed, only to speak to two people in claims who denied covering this for two reasons: - I didn't get it pre-authorized - again, this happened on a weekend, when no one was available from their "24/7 7 days a week line." - The pipe failing wasn't normal wear and tear - which is a diagnosis from a claims agent on a phone call. I'm not sure how she diagnosed this as normal wear and tear, when my plumber and I weren't sure what happened with the pipe. In the end, they offered $50 as a courtesy toward the services for an $800 service call. I pay over $1300 a year for coverage. I should have saved the $1300 so I could pay for my own repairs.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Greg Orlowski, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 2nd, 2024

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C. Charice Miller Charlotte, NC

My first experience with 2-10 has been sub-par. The claims didn’t have a radio button for the issues we were experiencing so I selected the closest. They sent a technician who was prompt and communicative but not able to do the work. I was informed a new service provider was selected who never called or confirmed. When I called, the rep was instantly defensive, rude and short, cutting me off and hanging up on me to prevent me from filling out the survey. They rescheduled with another service provider who wasn’t communicative about constant changes to the schedule. When I asked for another service provider, I was denied one because the service provider had “rescheduled servicefor today” for two days in a row resulting in more delays. When I asked for a supervisor, I was told 24-48 hours. I was told I could pay out of pocket and seek reimbursement which leads me to question why I’m already paying out of pocket for this warranty. In total it has been 12 days since we had gas and 2-10s poor service has neither remedied the situation or provided an acceptable alternative. This is not the kind of service I spend my hard earned money on.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi C. Charice Miller, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 29th, 2023

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Marguerite Yozzo (Mimo) Gilbert, AZ

Very disappointed with 2-10, after numerous years and the price going up year after year and barely using it for anything my hot water heater went. I am immune compromised and have Raynaud's so cold is the worst. Being told to wait 2-3 days for a plumber was not sufficient. We got someone over within 2 hours but of course out of network. So we have to pay. Useless and they don't care if it is a health reason or not. No customer service. Beware!

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Marguerite Yozzo (Mimo), we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Carmen E Smyrna, TN

Overall the satisfaction of knowing that your home is safe with this company and knowing that there are reputable companies that take pride with working with 2-10.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Carmen E, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Kerry Kanemitsu Georgetown, IN

Excellent and very quick service. Got everything cleared up within days of my call - including having the tech come, look at the problem, and resolve it

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kerry Kanemitsu, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 9th, 2023

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john bryant GA

They make the process so simple they don’t nickel and dime you putting Band-Aids on stuff like the other warranty companies do. these guys are pretty amazing

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi john bryant, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 9th, 2023

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Whaley Tucson, AZ

Going on the fifth week of a fridge repair. After initial inspection, approval process and waiting for ordered parts the contractor, XR Services Appliance Repair, stated they were never received. I would now have to wait longer to have the parts reordered and the processing couldn't be expedited. Additionally, the contractor wouldn't respond to texts and their phone system doesn't allow for voice messages. Escalating the service with 2-10 resulted in many 'I'm sorry, that is frustrating' statements, but no true solutions from 2-10. My two (2) main options presented have been cash in lieu of service or finding a different contractor by which the entire process of assignation, diagnosis, ordering parts and finally service would begin anew with no acceleration of the process. On 10/30/23 I asked for a new contractor, one was assigned and I was told I would be contacted soon to establish that initial service. It is currently 1p local time and I am still waiting for that call from Saguaro Appliance Repair. Also on 10/30/23 I was contacted by 2-10 stating that they had finally reached XR Services, they had the part and could come out on 10/31/23 to complete the repair. I left work early to be there for the allotted 2-4p window and the contractor arrived at 3:35. By 4:40 the contractor contacted his office and stated that he didn't have enough fuel to do the soldering necessary for the repair and would need to schedule another day to complete the repair. I spoke with the scheduler and let them know that they would need to come out 11/1/23 between 2:30-3p to complete the repair. XR Services has been unresponsive by phone and text and 2-10 has ZERO solutions to offer aside from calls and emails from Contractor Relations to these vendors. I'll reiterate, I have been without a fridge for five (5) weeks and the money I have paid for the warranty and the service call have not brought me any closer to resolution. Additionally, if you Google XR Services and Saguaro Appliance Repair for Tucson, AZ you cannot reach them as a private party. Interesting choices for preferred contractors.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Whaley, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 2nd, 2023

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2-10Home warranty

I wish the response time was quicker on the Service

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi 2-10Home warranty, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 16th, 2024

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Brad Baker Texarkana, TX

I appreciate the seller getting 2-10 for our home. We had a couple repairs and have used the service a couple times, Every time, it has been simple and painless to get our appliances fixed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brad Baker, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 27th, 2023

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oglivia Gibson GA

The variety of claim resolution options that 210 offers is beyond comparison with other companies. One way or the other you get the value of your membership to this company. After over a decade, I am very satisfied.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi oglivia Gibson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 8th, 2023

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Grammy Mc

Excellent service! Dylan was a pleasant knowledgable repairman. Very pleased with ease of filing claim and fast service. I highly recommend this company for warranty coverage.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Grammy Mc, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Tamara Britford Columbus, OH

Since switching over to 2-10 a couple of years ago I used them for the first time and the service was timely and the ease of use on their website made submitting a claim quick and hassle free.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tamara Britford, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 25th, 2023

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Sherry Betts Round Rock, TX

Easy process for service requests and over all quality technicians. I have always received prompt service and all of my repairs have been completed. Great overall coverage and not a nightmare battle for any claims made.

1 year ago Edited July 19, 2023

Reply from 2-10 Home Buyers Warranty

Hi Sherry Betts, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2023

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John Tucson, AZ

We have had a good experience with 2-10 Home Buyers Warranty. We have had to file claims several times and there has always been a quick response by contractors --- much faster than if we called for repair service on our own. We have renewed our coverage several times.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Verified Customer

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Staci Thornton Jacksonville, FL

I like the ease of filing claims online but when our air conditioning went out in August in Florida, it took over a week to get everything sorted and we ended up paying for the part just to get it done because we couldn't live in our house at 90 degrees. I wish certain things like water heaters and air conditioners were moved to the priority list so people didn't have to live without hot water or AC.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Staci Thornton, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Verified Customer

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Samuel Sherrow Aurora, CO

I have received great service for the items I have had worked on. My favorite part is I do not need to know great technicians or companies. 2-10 does all the work finding them for me.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Samuel Sherrow, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Verified Customer

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Ramesh Greensboro, NC

I find this 2-10 home warranty company to be reliable and dependable No one wants something to break down. But it does happen And that’s the time 2-10 co. So far have been very efficient

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ramesh, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Verified Customer

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Lawrence High Point, NC

I like the quick response on the part of 2-10 in getting with a service provider and likewise the quick response on the service providers giving me a date and time, within 36 hours at my home. One area I do not like is the comments of some personnel about "2-10 will never replace your appliance, as it's too old or not what they're about

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lawrence, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 3rd, 2023

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Tanisha Jacksonville, NC

Our AC unit started to cut on and off randomly. We called 2-10 and they sent out a contractor. The contractor advised that there was a toggle switch/safety switch in the drip pan that causes our AC to cut off every time it fills up with water. He drained the drip pan and unclogged the pipes. He collected his service fee of $125 and left. Everything was fine until one week later the same issue occurred. Called 2-10 again, 2-10 called the same contractor to come out for a recall. The contractor advised it was the same issue. **FIRST RED FLAG: Filter Butler repaired the issue again but then proceeded to ask for the service fee of $125, after 2-10 advised us that there will be NO service fee if the same repair is needed. I had to call 2-10 while the contractor was at my house to explain how their lack of communication between each other caused unnecessary confusion. Another week passes and I noticed a leak in my ceiling, which I assume was from my AC unit, and sure enough, it was. That “toggle switch/ safety switch” was no longer working causing a leakage which caused water damage into my ceiling. **SECOND RED FLAG: That toggle switch/safety switch (keeping the drip pan from overflowing) was working fine until the contractor came out that second time advising “he fixed the issue.” Now we have water damage. This time I called the contractor directly and after further review, they decided that my AC unit was improperly installed. **My service agreement states this: “ …Modifications up to $250 per Service Agreement. Haul away/disposal fees. Items under manufacturer's warranty. Improper installation/repair/modification.” We reached out to corporate via email and they stated this: I understand that based on your current warranty you do have coverage for improper install, improper repair and/or improper modifications however we only provide coverage for those 3 when necessary to effect an eligible repair. **FINAL RED FLAG: NOWHERE in the service agreement did it state anything specific on what is considered an eligible repair or what qualifies as a covered improper install or modification. The vagueness and lack of specificity in this agreement seems intentional. The impact on the customer and the business relationship was not considered. NO ONE at 2-10 was able to assist with our issue. It was unsettling that no further attempts apart from simple explanations was made to reconcile the issue. We dread the fact that we renewed our warranty for another year spending close to $700, FOR NOTHING. We have been dealing with this issue for FIVE weeks now. And we are still left high and dry to find a company to fix our issue for a reasonable price.

5 years ago

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Joe Stambaugh Carlinville, IL

Fair price for what’s offered for coverage. Immediate assistance on getting someone to respond. If there is no one in their list, you can call someone bonded/insured near you.

5 years ago

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Arthur Leawood, KS

It takes a while on the phone to get hold of them and then it takes a while to get in contact with the service provider but once the problem has been diagnosed the service provider gets it fixed quickly of if not fixable 2-10 sends a check for a replacement.

5 years ago

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Gregory Vernon Youngstown, OH

My 1 1/2 year old refrigerator failed on July 13th and a service man came to look at it on 7/18. The motherboard was bad and it had to be ordered from S. Korea. It finally came in about 3 months later and when it was installed it was found another part was also bad. This was also back ordered and had to be ordered from S. Korea. After the second order I was at the point I had to purchase a new refrigerator. We are both seniors and going up and down stairs constantly to the old fridge in the basement was getting dangerous for my wife. It is now the end of November and the part still has not come in and the refrigerator is sitting in my garage. At this time I have not been contacted directly by 2-10 although I have called them several times.

5 years ago

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Drusilla O. Myles Sacramento, CA

I called to complain about being charged for a repair that was not a repair yes the technician came out my Fossett sprayer was Luis he tighten that and that stop the leak. The technician should have said I’m not even going to charge you for this I was in here Lestin two minutes idea call the company I got the runaround finally got somebody said the supervisor I believe his name was Brian was gonna call me back never received a callback to this day. As soon as I find another warranty program I am going to cancel this warrantee and go with somebody else .

5 years ago

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reese Sylvania, OH

our refrigerator stopped working, 2-10 customer service was very pleasant to work with. unfortunately the company sent out was very unprofessional, it has almost been 3 weeks and we still do not have the part that the repair company things "might" fix the problem because no one ordered it. repair company blames the warranty company and vice versa. we only get status because we call, no one updates us and there seems to be no one at the repair company or at the warranty company that has offered to make up for the error, even a rush delivery would have been nice if offered, since they never ordered it to begin with. repair company told me that it was on back order a week after they came out but then told us a week later it was never ordered. very disappointed in the service. Hoping future claims do not end up like this one.

5 years ago

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Jonette Vidinha Vancouver, WA

Customer service was very responsive when I filed a claim. Company service man sent out was very respectful, on time and professional. Repairs were done when promised with full satisfaction.

5 years ago

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Vickie Warrenton, MO

The warranty was included with the purchase of the home one year ago. I was so glad as I took advantage of it several times. The service was prompt and they were professional. I ended up renewing the contract for another year.

5 years ago

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David Block Jeffersonville, IN

Purchased a house 2 years ago that was a very nice house, but outdated. We wanted protection of the Home Warranty. Have had to use it twice now, and both experiences have been very favorable. Quick response time and friendly customer service.

6 years ago

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