2-10 Home Buyers Warranty: Read 4,056 User Reviews From Real Homeowners

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Verified Customer

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DONALD WINCHESTER Pinson, AL

great, timely service - ONLY THING IS I AM TRYING TO RENEW AND THE WEB PAGE IS HARD TO FIGURE OUT HOW?

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donald, thank you for sharing. If you are still experiencing issues renewing, please send us a private message at facebook. com/210HomeBuyersWarranty and we'll be happy to help.

Dec. 15th, 2021

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Verified Customer

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Thomas A Jessee West Fork, AR

After I made my claim, the agent listened, made their report and got a vendor to come to my home quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, thank you for sharing and thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 24th, 2021

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James

2-10 needs to be put out of business. They are not trustworthy. Three months ago I had a problem with my air conditioning and I am still waiting for them to replace it. I live in Texas. It is hot. I am going to report them to the better business bureau. They are taking people's money.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're sorry to hear about the issues you've experienced with your air conditioning. What you described is not the experience we aim to provide and we're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Nov. 4th, 2021

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Verified Customer

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Christopher

They stand behind their product. We had to have a refrigerator repair and and they were able to handle all repairs. They are responsive.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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Lawrence

They know what they're talking about and who they recommend. The people they recommend do a good job.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Lawrence, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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Rejive

My sump pump failed and I called their office number to fix it immediately and they fixed the issue on the same day.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rejive, thank you for sharing and for your support.

Oct. 21st, 2021

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Verified Customer

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Debora Prater Greer, SC

Slow 3 times I have lost 300 to 500 dollars worth of meat because the people they send only can get to you 7 to 10 days after calling and instead of fixing they keep doing a quick little fix and again same issue a month later

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debora, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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diane mckenna Melbourne, FL

fast and easy to get results. received a call back within hours for an appointment. sent text to phone.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Diane, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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Arvind Padgaonkar Austin, TX

Customer friendly company. They are efficient. Can be approached by multiple ways - on line, by phone to the agent.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Arvind, we appreciate the great review! Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

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Cyndi Sherwood Weaverville, NC

They say they have techs in my area yet scheduled a repair company 3 hours away that couldn't get out for 2 weeks when my unit broke. Wouldn't let me speak with a manager and were completely unhelpful. When the unit wasn't fixed correctly they insisted I had to wait again and use the same repair company because it's all they had.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cyndi, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. If you have any outstanding issues, please send us a private message with your service address and we'll be happy to help in any way we can.

Oct. 6th, 2021

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Verified Customer

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Frank Poore Stone Mountain, GA

Roof claim was handled amazing. Plumbing claim was a total disaster. Finally got resolved but it took two months to get the problem fixed. Call me if you want more info is it

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Frank, thank you for your response and your honest feedback. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. If you would like to discuss the details further, feel free to send us a private message with your service address. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 6th, 2021

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Verified Customer

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Adam Chandler Trussville, AL

Fast and friendly! Handled within 2 days start to finish. A+ garage doors were very good to work with!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Adam, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 5th, 2021

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Verified Customer

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Constance E. Haggard Tucson, AZ

I thought my coverage included the garbage disposal, and my account page shows I do. But apparently, I don't. I also discovered that the fee for a service person to come out has increased to $100. This is not the coverage I wanted.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Constance, we're sorry to hear about the confusion. If you're interested, feel free to send us a private message with your service address and we can do a denial review on your garbage disposal.

Oct. 5th, 2021

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Verified Customer

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Brenda J DePuy Hockessin, DE

very responsive allows us to ask for service providers that have been great in the past or for new ones

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brenda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 5th, 2021

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Verified Customer

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Christy Coleman Texarkana, AR

I experienced A/C problems since June 2021. The problem persist and the process of reporting issues, inquiring about the status of a repair, or getting a contractor to make repairs in a timely manner, is absurd. This has been a horrible experince. I will not recommend this company to anyone.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Christy, we're sorry to hear you're still waiting for a resolution. We're here to help. If you are still in need of assistance, please send us a private message with your service address, and we'd be happy to review your claim and help you get this resolved.

Oct. 5th, 2021

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Verified Customer

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Larry Cornelius, NC

Customer support is very responsive. About two weeks ago the air condition unit went out and they repaired it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Larry, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 5th, 2021

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Verified Customer

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Bernadette Schenectady, NY

Overall it has been worth the money. They've always gotten somebody out. We've had several breakers replaced.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bernadette, thanks for the great rating, we appreciate your response! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Dalton

One time it took me almost three months and having to threaten legal action to have my upstairs air conditioner repaired. Their goal is to give you an incredibly long wait time, give you the run around make it very very very difficult to use your benefit and I think that they bank on that. They bank on people giving up and paying out of pocket.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dalton, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the delay's you experienced. If you're ever in need of assistance, please know that we're here to help. If you need additional help, you can send us a private message on Facebook and we'll be happy to assist in any way we can. Thanks again for your feedback and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Cole

Quick response from customer support. We used our warranty whenever we had to replace something and they replaced it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cole, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Coreen

I had an issue with my air conditioning and they were able to get someone out to come and fixed it relatively quickly so that was much appreciated.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Coreen, thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Sep. 24th, 2021

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Verified Customer

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Christy

My roof was leaking and I used the warranty. They called the guy to come out and fix it and it's still leaking. Customer support is very difficult to maneuver, I made a claim and the work still not completed and I can't get it resolved.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christy, thank you for your response. We're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message at on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

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Verified Customer

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Jesus R. Adame Goodyear, AZ

Have great service with immediate response, the cost is fair and they always look to help in the best way possible

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jesus, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Nicole Howard Wetumpka, AL

1. Made a change in coverage without providing proper notification to buyer. 2. Sufferers significant damage to flooring due to non emergency status given to my water situation.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nicole, we're sorry to hear about the issues you've experienced. We understand how frustrating this can be. What you described is not the experience we aim to provide. If there is anything we can do to help resolve your situation, please let us know.

Sep. 10th, 2021

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Verified Customer

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Julia C Smith Fairfax, VA

I've always received prompt service and the companies they use have always done a good job repairing whatever I needed.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Julia, thank you for your great review and for being a part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Verified Customer

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Gwendolyn

They?ve been reliable. Even if the company they sent out didn?t work out, they will send somebody else to make it right. They stand by their words.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gwendolyn, thank you for your review and honest feedback. We're sorry to hear one of our 3rd party contractors didn't work out but we appreciate your understanding and for giving us a chance to make it right. Thanks again for your support and for being a part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Verified Customer

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Robert

When my air conditioning had problems, they came out took care of the problem. They respond fairly quickly when I call them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, thank you for your review and your honest feedback! We appreciate you for being the best part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Anna Freuler Mooresville, NC

Takes forever to get a representative on the phone and their online tool is garbage and confusing to use. Once you have a technician scheduled they close the ticket at resolved even when there's still an issue. They allow bids from companies too far away when local companies would be more convenient - further delaying resolution to your issue.

3 years ago

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Eduardo Campos Alpharetta, GA

No all the contractors that were assigned to the different issues I reported were good, I'm open for a call if you want more details, I won't renew with your company I'm looking for other options.

3 years ago

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Verified Customer

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Charlton Ard Columbia, SC

They are impossible to get on the phone, and have the website set up where you cant contact them by email. They also have a system set up where you get charged for parts without being given an invoice so you cannot file for reimbursement.

3 years ago

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Anthony Bradshaw Midlothian, VA

Horrible. They don't cover anything. My entire HVAC system went down and they said it wasn't covered because it was "pre-existing". Well, it passed the initial home Inspection and I didn't know about it. Plus, pre-existing is the whole reason for a home warranty. Lol, terrible.

3 years ago

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Walter Hayden Virginia Beach, VA

They've always gotten someone out here to fix whatever breaks. Sometimes it doesn't get fixed the first time, but they eventually get the job done.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Walter, thank you for your great rating and support. More importantly, we appreciate your feedback! We apologize for any inconveniences in the past and look forward to getting it perfect next time.

Jul. 14th, 2021

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Izora Britt Virginia Beach, VA

Yep recently my hot water heater went out and it took me four weeks to get one hot water heater. They have bad customer service. I will be leaving the company. They're not on top of their stuff, they don't call back, they don't follow up with their clients' wishes or service agreement. Not happy with them at all.

3 years ago

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Antwan Mcphaul Virginia Beach, VA

Most recently we had a refrigerator issue we hit those to open the claim someone came out we thought it was fixed couple days later it did the same thing same person came back out. If you fixed it we are again with out a refrigerator and this is been going on now for over a month. This is not pleasant.

3 years ago

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Verified Customer

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Cleveland Virginia Beach, VA

They called back the same day and I really appreciated that because my ac was out and it was getting really hot.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your excellent rating for 2-10 Home Buyers Warranty. We’re always looking out for our clients, and it’s great to hear when things go so well. Thanks for your continuing business. Happy home owning!

Jun. 21st, 2021

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Johnny Virginia Beach, VA

Service has been good. We didn’t have any problems getting the air conditioner replaced. It gives me peace of mind.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for reinforcing how great the 2-10 Home Buyers Warranty staff and contractors are with your excellent rating. We’re glad we could help you fix your issue!

Jun. 21st, 2021

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Anonymous Virginia Beach, VA

I’ve used it twice, once for a flooding toilet and the other because the fridge broke down. It is very hard to get a hold of them.

3 years ago

Reply from 2-10 Home Buyers Warranty

It’s great to read that you had an overall, positive experience. However, we appreciate your feedback on ways we can improve our service.

Jun. 21st, 2021

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Manuel Virginia Beach, VA

Always send out very good contractors in a timely basis and I have used them several times. They are very professional.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your continued support and great rating.

Jun. 21st, 2021

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Deborah Virginia Beach, VA

Extremely disappointed in the quality control of this company. I have been having hellacious issues with contractors. For example one time I had a problem with the HVAC and he told me that 2-10 didn’t cover it and I would have to pay out of pocket do some ductwork and I found out the job was approved and he just was dishonest.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, it is unfortunate that you did not have the best experience with our company if you'd like to discuss this further do not hesitate to reach out. You can contact us at 800-775-4736 for additional assistance.

May. 25th, 2021

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Verified Customer

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Bojan Virginia Beach, VA

In general they take care of my problems and everything has gone well. They are prompt and keep me up to date.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

May. 28th, 2021

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Austin Virginia Beach, VA

The people that answer the phone seem to be nice and they do a pretty good job and they have helped us get things fixed.

3 years ago

Reply from 2-10 Home Buyers Warranty

We’re glad that you had such a great experience with our staff. We pride ourselves on our customer service, so we appreciate your feedback. Always let us know if 2-10 Home Buyers Warranty can help you any further!

May. 28th, 2021

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Alexandra Virginia Beach, VA

When our stove stopped working, they were quick responding to us and got someone out her to fix it. It is very helpful.

3 years ago

Reply from 2-10 Home Buyers Warranty

It’s always awesome to read when people have such a great experience with 2-10 Home Buyers Warranty. People like you make the work we do so fulfilling. We appreciate the fantastic rating and will keep doing everything we can to keep you and your home happy and protected!

May. 28th, 2021

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Verified Customer

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Anonymous Virginia Beach, VA

Two ten warranty has been very professional and polite and responsive. Their representative is excellent.

3 years ago

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Dennis Harrison Annapolis, MD

I have not had a very successful time. It took five weeks to get my washer fixed and that is just too long. The contractor process was too long and they had issues with getting technicians to my home.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dennis, thanks for your comments. We’re really sorry for the delay in servicing your washer.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Mar. 17th, 2021

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Verified Customer

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Christopher Roof Halethorpe, MD

Their customer support quickly calls back and they usually get the work done but it takes a little while to actually get the service guy out here.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Christopher, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 16th, 2021

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Charmaine Friga Alachua, FL

I was paying twice for one single a service in terms of them coming out. I was told I was going to get my refund on within two to three weeks, and I have yet to get it and I have been in communication with them since the initial service agreement. They have not followed through on terms of their timing.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Charmaine, thanks for letting us know about the problem you’re having. We can notify our escalation team. They can contact you promptly, if you’d like.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Mar. 16th, 2021

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Verified Customer

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David Nelms Clarksville, TN

They got back to me quickly about my claim. I needed my water heater replaced and they did it so quickly and patiently.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there David, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 16th, 2021

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Verified Customer

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Bernadette Charlotte, NC

Very trustworthy. I’ve been with them for ten years and they have been good except for one problem with the dryer. The quality of the service is good. They come right away.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Bernadette, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 17th, 2021

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Aaron Smyrna, GA

There was a refrigerator issue at my rental and they were really quick to come out and diagnose the problem. The contractor was really good.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi , thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Mar. 17th, 2021

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Alexandra Triangle, VA

I use my warranty to get my washer fixed. It took ten days. There was no follow up. They do not provide the full coverage I would expect from a home warranty.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Alexandra, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 17th, 2021

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Cynthia Fenton, MO

It took so long for Home Buyers to okay the purchase of a hot water tank. It was two weeks and it is horrible to be without water that long. Then we had to pay an extra two hundred twenty five dollars.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cynthia, thanks for your comments. We’re really sorry for the delay in servicing your hot water heater.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right, and we hope you’ll give us another chance to resolve your issue and keep you as a customer.

Mar. 18th, 2021

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