2-10 Home Buyers Warranty: Read 4,056 User Reviews From Real Homeowners

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Verified Customer

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Benjamin

There was run around with the team. I had a problem and I wasn't allowed to speak to a supervisor. I can't get the support I need. They need some sort of quality assurance to get their valuable customers back on board.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the communication issues you described. We know how frustrating that can be. We're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

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Anonymous

Every year it gets more expensive. I know it is because of inflation. The customer service is very good at getting back to me. They take care of my service requests. They have been real responsive.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Benjamin

Better get better at servicing requests our you are going to continue to lose customers. The last time I needed to use the warranty on my AC, 2-10 rejected the recommendation of the service providers they sent and requested another company come out and it took six weeks in the middle of summer. My house was hot for a really long time. It is till not blowing very cool. I had to pay a hundred dollars for each service visit.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Benjamin, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Jo Nowak Mesa, AZ

Always timely no waiting for service, appointments are usually next day. Excellent companies and professional people do the work.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jo, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Anonymous Saint Augustine, FL

My AC wasn't working, it needed repairs on. The man came in and made the repairs. So far the one time we did it did it came out and fixed it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the great rating, we appreciate your response! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Colette

I needed to use it with issues with my home it was the bathroom.The company they sent has been non responsive, they took a hundred dollars from me and they did nothing. I called 2-10 home buyers but we still have no bathrooms and they said they would give me back a hundred dollars and when I elevated the complaint they have not done that either. You can't get them on the phone, forty five minutes is your average wait time if you're lucky and then they tell you they don't handle that I may have to transfer you and wait another forty five. My experience with them has been a dismal.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Colette, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the issues you described. We know how frustrating that can be. We're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

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Bonnie

My microwave quit, I called 2-10 who gave me the name of a repair person. I waited several days, nobody called. I finally called the repair people and they didn't deal with 2-10 so I called 2-10 back and they gave me another name of the repair person. Aain, I wait a couple days didn't hear anything and so I had to go out and get a microwave since I needed to have one in my house. When I called 2-10 to see if they would help reimburse me on that purchase, but they said absolutely not because I had gone ahead and purchased this myself, so I'm done with 2-10.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bonnie, we're sorry to hear about the issues you've experienced and we're sorry to see you go. What you described is not the experience we aim to provide. We would like to learn from this and see if there is anything we can do to repair our reputation with you. You put your trust in us and we want to earn that trust back. If you're willing, please send us a private message on Facebook.

Sep. 24th, 2021

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Brenda Punta Gorda, FL

They are always there to help me. I've used 2-10 twice and both times they were out here as soon as possible and they took care of my problem.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brenda, thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Sep. 24th, 2021

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Cynthia

They don't send over good contractors. I've had several bad experiences, I've had some good experiences but I think most warranty companies have these problems. They get the contractors and some come to your home they're really bad.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cynthia, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the issues you've experienced with some of the 3rd part contractors. If you're ever in need of assistance, please know that we're here to help. If you need additional help, you can send us a private message on Facebook and we'll be happy to assist in any way we can. Thanks again for your feedback and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Anonymous

They offer a long term plan with a good discount. The fixed out refrigerator. The service was excellent especially the communication.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your review and support!

Sep. 10th, 2021

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Anonymous

The seal need to be replaced on one toilet in our home because of a small leak underneath the toilet. We set up an appointment online and they came within forty eight hours.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there, thank you for your review and support!

Sep. 10th, 2021

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Verified Customer

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Vessavane

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vessavane, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Anonymous

I was very pleased that they acted in a timely manner. I filed a claim and by ten o?clock the next morning, the repair person responded.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your review and great rating. We appreciate your support!

Sep. 10th, 2021

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Verified Customer

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Louis Hill Columbia, SC

Because everything have been fine with them until it came time to replace my refrigerator. Now all of a sudden I'm on hold for a hour and a half can't get in contact with anyone and I haven't had a working refrigerator in over a months and a half and buying ice every day is expensive

3 years ago

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Jessica Kiser Kannapolis, NC

When I originally called about my refrigerator, they connected me with a contractor that didn't have availability for 3weeks and was completely unwilling to work with me on scheduling. The second contractor came out, diagnosed only 1 of the 2 complaints we had. Came back and fixed a part and within 2 days that part was broken. Needless to say, we pay our monthly contract, and paid a $100 deposit and still have a broken fridge. I have sat on hold with them for almost 30 mins at a time to try and address the issue!

3 years ago

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Tyler Hawkins Bella Vista, AR

Contractors are so-so at best, but customer services is awful. There is no variety in who they contract with. Can't get someone out for 2 weeks? Tough luck. And good luck trying to get someone on the phone to try and fix it. I held for over an hour once before I gave up.

3 years ago

Reply from 2-10 Home Buyers Warranty

We are sorry to read about the issues you're having. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message on our Facebook page or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Jun. 21st, 2021

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Henry Gee Morganville, NJ

2-10 needs to "vet" subcontractors better. My recent experiences have been horrible with provided subcontractor. 2-10 Home Warranty is an excellent company, but subcontractor selection needs improvement.

3 years ago

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Verified Customer

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Diana Bridgers

Whenever I have had a repair I get some one to call make an appointment to come out. I've had no problems getting things fixed in a timely manner.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Diana, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Jul. 14th, 2021

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Susana Pajaro Summit, AZ

Yesterday 5/25/21 They came to my home to finish my AC they where in the back fixing the AC they where gonna put some Free On i really don't know what else they used but after they where done and left I noticed a lot of OIL STAINS on my new pavers....My husband is very upset! We took pictures. I'm trying to call the office 2-10 but no one is answering. Very disappointed

3 years ago

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Austin Frederick Missouri City, TX

Often have difficulty finding technicians close to our area so it takes longer to get repairs. It is difficult to speak to someone on the phone with long wait times and any clarifications needed on a claim have to be emailed internally in 2-10 and decisions are made by a group that does not have contact with the customer.

3 years ago

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Giorgio Manjali Matthews, NC

Was not happy with the service. They have much to learn. They never gave us any feedback. I had to call them every time and wait for a long time to get through. A month to fix a problem. Had to buy a new refrigerator instead. 2 out of 10 just like Co. name!!

3 years ago

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Jonathan Mickleton, NJ

It is just never a smooth process with them. If the contractor has to come back which is always the case because they will not let the contractor get parts from a supply house. They have to be ordered by 2-10 to save a nickel which forces the contractor to have to come back again and delays the repair by a week or more.

3 years ago

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Lisa Reed Pelham, AL

I've had really good experiences with 2-10. They have been there and covered charges as expected. I gave them a 4 because of the extreme hold time when calling.

3 years ago

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Verified Customer

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Karla Houston, TX

The homeowner portal makes it easy to report issues and find a reliable contractor quickly. We save a lot of money too.

3 years ago

Reply from 2-10 Home Buyers Warranty

We’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Jun. 21st, 2021

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Josh Kiessling Huntingtown, MD

It takes a minimum of 45 minutes to get anyone on the phone no matter how many times I call. When I make a claim, there is a place for notes but they never look at them. I pay over $1000 a year for this warranty, so I would expect to have a lot better service. It is so frustrating!!

3 years ago

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Matthew Buyske Virginia Beach, VA

The appliances that we could get replaced were very difficult to replace. 2-10 has low maximums for coverage compared to our previous home warranty company and long wait times when calling in.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the update, we appreciate your feedback on ways we can improve, we will take this into consideration for coaching purposes.

Jun. 21st, 2021

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Carlos Weeden Virginia Beach, VA

So I've had a claim open since December 28 for the valves in my bathroom and it's still not fixed and no one has taken ownership to fix it. I'm always the one that has to call, they never call me ever, and it's been five months and it still not fixed and I've called them probably twenty times and it still not fixed.

3 years ago

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Peter Sharrar Virginia Beach, VA

I need some work for my A.C. The people came out and your company ordered the wrong part so now it's gone on for over a month and it's still not fixed. You don't call and follow up when there are problems.

3 years ago

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Alondra Johnson Virginia Beach, VA

Sometimes it's difficult to get them to come on time or deal with the situation in a timely manner. For the amount of money that one pays per year prepaid, basically it's sure customer service needs to be improved.

3 years ago

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Luevinia Hicks Virginia Beach, VA

The communications are not good. I had the call too many times to get the status of repair work and I was not pleased with that. I think they need to screen their contractors better.

3 years ago

Reply from 2-10 Home Buyers Warranty

We appreciate your feedback we are sorry to see you are not happy with our company but we will use this information to help improve our services.

Jun. 21st, 2021

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Harold James Wasser Virginia Beach, VA

They were very efficient and timely. I had a leak with the oil of the air conditioner and they sent a very good company out to fix it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Harold, it’s always awesome to read when people have such a great experience with 2-10 Home Buyers Warranty. People like you make the work we do so fulfilling. We appreciate the fantastic rating and will keep doing everything we can to keep you and your home happy and protected!

Jul. 14th, 2021

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Daniel Miller Virginia Beach, VA

There were some things that came up that I needed to get fixed in my house and putting in the claims was pretty easy but getting 2-10 back on the phone to follow up with claims was almost impossible and I would get calls from some people and I tried to call back and their number wasn't valid and I just I could never hear back about what was going on the house and it just was not a very good process for me. I think they really need to work on their customer service and communication with the customers otherwise you're gonna have a hard time keeping customers.

3 years ago

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Anonymous Virginia Beach, VA

I have had three repairs and it's been pretty good. The dispatcher was professional and the technician completed the job successfully.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the great review, we appreciate your support!

Jul. 14th, 2021

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Mike Sanders Virginia Beach, VA

I'm currently trying to just get my dishwasher replaced it's literally taking almost five months and I can't get a call back from on the supervisor who I continually have to chase down because he won't call me back even though he says he will. The customer service sucks, the reps lied and won't call me back when they promised to. They should fire everybody and start over as a company, that's how bad 2-10 warranty is.

3 years ago

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Howard Wilson Jr Virginia Beach, VA

I've been very disappointed in two ten warranty. Their response times for the people who have been assigned to me has been poor, there have been times when technicians have come out and not fixed the equipment and said that they would come back and did not come back, there have been times when a technician has been assigned and never called, there has been a situation in which extensive work had to be done and two ten did not cover it. All in all I've been very disappointed and will not renew my contract.

3 years ago

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Francisco Virginia Beach, VA

They are pretty attentive but I would like it if they had more contractors in my area because I had to pay out of pocket when my water heater broke because they didn’t have anyone around to do the work.

3 years ago

Reply from 2-10 Home Buyers Warranty

We’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Jun. 21st, 2021

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Beckie Virginia Beach, VA

The people they have sent have been knowledgeable and have gotten here quickly. We have used it to change out locks and replace our water heater.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your great rating. Our goal at 2-10 Home Buyers Warranty is to make home ownership less of a hassle, and we’re glad we could help you with that. If there’s anything else we can do for you, just let us know!

May. 28th, 2021

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Gordon Virginia Beach, VA

It is a basic service but I’ve gotten decent customer service. When I had a complaint about the representative they sent out, it was taken seriously.

3 years ago

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Carter Virginia Beach, VA

Sometimes they promise things they can’t do. They send some people out that don’t know what they are doing and don’t fix things right and we have to get another company and pay another service fee. Overall customer service could be a lot better. They need to follow through on promises to call back and assist.

3 years ago

Reply from 2-10 Home Buyers Warranty

Carter, Thank you for your feedback. we truly appreciate it so we can learn from this experience, if you need additional assistance do not hesitate to reach back out to us.

May. 25th, 2021

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Devang Virginia Beach, VA

They don’t cover almost everything. We had a water heater fail over the weekend and the number they gave for the buyout was really bad. They don’t mention all the exclusions so we ended up spending three thousand dollars out of pocket.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Devang, we apologize if no one explained we are a limited service agreement so there are times there will be out of pocket cost. If you'd like to discuss this further please do not hesitate to reach out to us. You can contact us at 800-775-4736 for additional assistance.

May. 25th, 2021

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Deborah Virginia Beach, VA

I had to wait for parts for them to fix my dryer and I had no dryer in the meantime and there deductible is eighty five dollars every time you make a call and I think that is too high.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback, we apologize for any frustration you experienced and we are here to help. If you'd like please feel free to reach out to us at 800-775-4736.

May. 25th, 2021

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Brian Terre Haute, IN

My furnace has a cracked heat exchanger emitting carbon monoxide. I was promised a replacement system. It has been 42 days since submission of work order in January and the warranty company has not even ordered it!! It's the middle of March! This is not the contractors fault. The warranty company keeps giving me the run around and lying to me. I have been told on three occasions that it would be ordered within 24 hours and when I call back the next week it has not been ordered. If they come through I may give a little higher rating, but at this point I would not recommend them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Brian. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 18th, 2021

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Antoinette Goodman Buffalo, NY

Every time I use it, I must make several calls to get a service person to my house. I am over charged my service fee and must fight to get back the difference. No one knows what the other person is doing, when you call, they don't know anything about previous calls that you have made about the same subject.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Antoinette, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 17th, 2021

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Verified Customer

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Andrea Vekony Tucson, AZ

I've always been able to get hold of them. Our pool pump died and they were able to replace it and send out a qualified technician who installed it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Andrea, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Mar. 17th, 2021

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Brian Reynolds Jacksonville, NC

They find the best people to send--good people who are courteous and kind, and ask things like "Are you satisfied with everything?".

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Brian, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Mar. 16th, 2021

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Debra Keefe Laveen, AZ

2-10 has never really been able to help me with my issues. The most recent time I needed to use my warranty was because the washer wasn't working. They connected me with a company that didn't show up until 7:30 pm, and then they promised to come back and repair my washer and they never did. The other time I needed to use the warranty, the same thing happened. They sent me a really bad company who messed everything up and then 2-10 never covered the damages.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Debra, we’re sorry and embarrassed that you didn’t receive the assistance you expected. If you’d like, our escalation team can contact you at your convenience.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Mar. 16th, 2021

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Cortney Aston, PA

It’s a worthwhile investment. They are always able to answer my questions or hook me up with the service I need. I was able to get a new dryer.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cortney, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Mar. 17th, 2021

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Bobby Glenn Dale, MD

Service providers have always been outstanding. They live up to their work. When something can’t be fixed, they replace it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Bobby, we’re glad you had such a great experience with our contractors. They work really hard to keep your home humming when you need it most. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 17th, 2021

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Anonymous Knoxville, TN

Used it for the washing machine and I liked it so well, I signed up for another year. The technician was really nice. Everything worked out well.

3 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Mar. 17th, 2021

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Christopher Bakersfield, CA

My dishwasher went out and it took three months for me to get the thing taken care of but they did get me the money to get a new dishwasher eventually.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, we’re happy to hear that you had a great overall experience with our services. However, we’re disappointed that you had a problem with the independent service contractor we dispatched.
If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback.

Mar. 17th, 2021

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