Choice Home Warranty: Read 52,612 User Reviews From Real Homeowners

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Linette Whitten Crosby, TX

Usually really good. Not happy with replacing an $800 washer with $400. That’s ridiculous.

6 years ago

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Jeff Las Vegas, NV

Great service and the company who came to do the repairs was great as well.

6 years ago

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Tamara Alexander , TX

Quick and super easy!!! The provider called and was prompt and very polite.

6 years ago

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Robyn Thomas Dayton, OH

They always been very responsive when ever I have needed them. Great company.

6 years ago

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Jeff Hancock Houston, TX

They responded quick and made the diagnosis quick. Happy with their response.

6 years ago

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Marilyn Torres-Sierra Phoenix, AZ

Maurice was an outstanding CSR. Very informative and accommodating.

6 years ago

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Walquis Washington, DC

Great service! Responded very fast and plumber was also excellent.

6 years ago

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Lynn M Paulsen Powell, WY

It was very difficult to understand the Customer Service Agent because of her accent. To replace a sewer line they only will pay $500.00, not very much in my book.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement

Mar. 3rd, 2020

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Amberhayes25 Orange, CA

I really enjoy how fast they get our home needs serviced as needed. Thank you

6 years ago

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Valerie Barnes Capitol Heights, MD

Always fast with great technicians! Definitely reccomend Choice!

6 years ago

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Ricardo Diaz Tucson, AZ

Super fast service ,i get the appointment at next day to fix my ac

6 years ago

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ed schwenk Phoenix, AZ

I love the fact they are very fast to get your claim out and taken care of. They have great prices.

6 years ago Edited September 14, 2021

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the great gamer Millington, TN

I put claim in, and immediately they had booked an technician to come out to reinder services.

6 years ago

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Janet M Khalil Texas City, TX

Speaking to Shauntel kept me from cancelling my account. She was professional and kind.

6 years ago

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Deena Krawczyk Schererville, IN

They addressed by problem and got the right repair person out there promptly.

6 years ago

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Jwvaughn OK

Most cases have been very timely, technicians very knowledgeable and courteous.

6 years ago Edited January 10, 2024

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Dennis DeFrain Phoenix, AZ

Great guy! Took care of the problem right away! So easy to work with!

6 years ago

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Claudia Rogers Arlington, TX

Choice Warranty has always been prompt to help with the problem.

6 years ago

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Tiffany Z Gibbstown, NJ

A technician came out in a timely fashion and fixed the issue we were having.

6 years ago

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Manu Patel Windermere, FL

excellent. ExplIned me all I my questions thoroughly and very professionally.

6 years ago

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nannc Fayetteville, NC

very nice customer service so i just started so no need to call thank god :)

6 years ago

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Antynette Fayetteville, NC

The service is good, however, I’ve never called and found everything covered there was always an exception, always

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 14th, 2020

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Ronald Ellis Johns Island, SC

your representative was knowledgable, courteous and pleasant.

6 years ago

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Joan Seton Tucson, AZ

Good experience, Matt from Warrior was here twice...very knowlegable !

6 years ago

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Jenny Taylor Wichita, KS

Not getting the warranty we paid for. Too many loopholes that the consumer is not aware of. I would save your money or look into another company.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 8th, 2020

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Allen Beaumont, TX

Lightfoot AC technician was very knowledgeable and personable

6 years ago

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Yaw Greenbelt, MD

Choice Home Warranty makes a conscious effort to send qualified service company's most of the time.

6 years ago

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Lafonda Carson Columbus, OH

Everything good just did not get a confirmed email off the payment to start

6 years ago

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Nirja Gupta Augusta, GA

They have Great vendors who pick up the claims and do the job

6 years ago

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Forrest Fort Mill, SC

Keith was excellent to work with providing all the info for a smooth transaction.

6 years ago

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Freeman Palm Harbor, FL

It’s nice to have a reliable team behind you to fix the small things!

6 years ago

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Mike Barnett Happy Valley, OR

Ifa item is old they won't fix it they give you money to buy a new item but it's only about One third of the price for a replacent

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 12th, 2019

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Alice and Jim Ennis Palm Harbor, FL

Great service, solved the problem right away. Thanks very much

6 years ago

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Otis D Baxter Cantonment, FL

Have been with them for over 3 years and have always received good service.

6 years ago

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Ronny S Perea Rockford, IL

The warrenty was nice but I have only received the run around since. After 4 attempts to fix my washer it was decides to replace and it has been stressful since.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 25th, 2019

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Bill Fernley, NV

Our oven went out and service was being addressed the next business dress.

6 years ago

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Thomas Garfield Haines City, FL

MY CLAIM WAS HANDLED QUICKLY . EVERYONE I TALKED TO AT CHW. WERE INFORMED AND PROFESSIONAL.

6 years ago

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susanne Baltimore, MD

Jesse was very easy to talk to when purchasing my new policy.

6 years ago

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Joe Wiesner Odessa, TX

Claims are taken care very fast. Technicians have been good.

7 years ago Edited January 10, 2024

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John Horton Clarendon Hills, IL

Quick turn time. Quality and professional vendors that do the work.

7 years ago

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William Anderson

I had an excellent experience, the plumber was on time and courteous.

7 years ago

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Steve

Quick and easy claim submission. Appointments within 48 hourd.

7 years ago Edited January 10, 2024

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Roger Jacksonville, FL

Worst customer service I have ever experienced. They will do everything they can not to repair your equipment even if it is from normal wear and tear horrible.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 10th, 2019

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Fred G Fort Lauderdale, FL

Excellent customer service. Excellent and prompt service provider.

7 years ago Edited January 10, 2024

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Greg Petrino Murrells Inlet, SC

The air conditioner company and home choice were both excellent

7 years ago

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merlin messner Trenton, TX

easy to work with .have always been very fast to process claims

7 years ago

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Phil Mullins Heppner, OR

I wanted contact for info only, But I did get charged $47.50 , To my fault I did give my card number but, I did say I wanted info first..

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 30th, 2019

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Lois Middletown, OH

Used twice and both times you could not get response from technician. I am on a fixed income and cannot afford to pay and be reimbursed.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 29th, 2019

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Delis D. Lebron Tampa, FL

Air conditioner was fixed and technician knew what he was doing.

7 years ago

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Ed Hamilton Beech Grove, IN

Great job everything was perfect couldn’t ask for better service !

7 years ago

Choice Home Warranty Reviews