Choice Home Warranty: Read 52,612 User Reviews From Real Homeowners

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Mohammed Phoenix, AZ

Great guy Kurt thanks for your service keep him with job he will do great thanks again

6 years ago

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Randy Hunter ,

Answered my questions very very knowledge about how it works

6 years ago

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Donnella C Scottsdale, AZ

Very Accommodating and very friendly and I thought that they were very thorough

6 years ago

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tacticalme Cedar Hill, TX

Fraudulent. Like other forms of insurance, you vigorously collect all the premiums, and then do everything you can to avoid covering legitimate claims.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 9th, 2020

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Cynthia Dixon Marrero, LA

My CS Representative was very helpful, pleasant, and polite.

6 years ago

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Jake Osuwah Rochester, MN

One of the best customer reps/ rep experiences I've had in a long time

6 years ago

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Solo Bellevue, MI

Jordan was most helpful...and performed masterfully as salesperson.

6 years ago

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DAYSI CORDOBA Palm Beach Gardens, FL

I like because you responde very fast and fix my problem a soon as posible

6 years ago

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Cindy McNeil Hyattsville, MD

They are really quick to take care of all my issues. Thank you.

6 years ago

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Becky Heap Mandeville, LA

Horrible experience. I have had 2 claims pending since mid April. Neither has been resolved and it is now the end of May. Horrible customer service.

6 years ago

Reply from Choice Home Warranty

We humbly regret to hear your frustration. Please contact us directly at 1.888.531.5403 for further assistance.

May. 27th, 2020

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Ulyssis Los Angeles, CA

Representative was helpful and informative in providing me with my new policy

6 years ago

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Faye L Veal Katy, TX

The technician arrived promptly and immediately identified the problem

6 years ago

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Cynthia Tippett Birmingham, AL

I had a leak. Found out it was coming from the slab. My claim was denied. I understand not paying for access to the leak. But actually repairing the pipe should be covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 22nd, 2020

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Billie Hanson Paradise Valley, AZ

I really enjoyed working with Neil. He made the process quick and simple!

6 years ago

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Emily russell ,

Their promptness to your emergency in getting the right person for the job

6 years ago Edited September 14, 2021

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Dennis west Chandler, AZ

Had a problem with my AC. Called and service was sent and the problem fixed.

6 years ago

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Connie Beard Hendersonville, TN

The Fact is it covers all the items and takes the worry off Of me

6 years ago

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Joseph J Zywicki Jr Bethlehem, PA

Technician was on time, did his diagnosis and found n problems.

6 years ago Edited September 14, 2021

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Felicia Hantman Waxhaw, NC

Reliable, safety measure , completed in a short time, highly recommend

6 years ago

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Ruby Virginia Beach, VA

So far, very prompt and timely response. Filing claim online was easy process.

6 years ago Edited January 10, 2024

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Jonathan Bell Dallas, TX

Fast, convenient, inexpensive and reliable. Cost effective service. 👌

6 years ago Edited January 10, 2024

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Alan Ruddick Alexandria, VA

New customer, first repair call, simple, heat pump needed refrigerant. Denied claim. Worst experience with any company I have ever dealt with. Avoid at all cost.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 12th, 2020

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Tina Floyd Hinesville, GA

Every time I submitted a claim, they were fast and reliable.

6 years ago

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SANDIE Mount Enterprise, TX

Initial claim to Service Call was four days. Very LOW replacement value. Service Repairman was awesome.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience and we take all feedback very seriously.

May. 8th, 2020

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QueenZ Dallas, TX

Mr S 's technician was prompt courteous knowledgeable and efficient

6 years ago

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Richard Williams Duluth, GA

I was happy to get this set up and very pleased with the person helping me.

6 years ago

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frankbabe The Villages, FL

Friendly, presented plan well, quick to respond Kendra was very good!

6 years ago

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Krissi441 Chicago, IL

Not happy. I was told I could find my own repairman and less than half of the cost for repair was covered. So disappointed. Will be cancelling the warranty

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 5th, 2020

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Thomas Bueno Houston, TX

Still waiting for a call back. We have an emergency but no one has called us back.

6 years ago

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Lawrence Sneed Raleigh, NC

The technician did a good job of making sure my unit was prepared for the summer months.

6 years ago Edited September 14, 2021

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Debjit Mukherjee Mesa, AZ

Standard home warranty repair jobs are taking too long to schedule, and are being left incomplete after technician visits.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 1st, 2020

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Tonja Gaugh Spring, TX

Put in a request on line and the next day my issue got fixed.

6 years ago

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Ruthie L. Pride Memphis, TN

I like the timely service and the quality of repair service.

6 years ago

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Shelly Ballwin, MO

Randy was very professional and identified the plumbing problem right away.

6 years ago

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B Glenn City of Saint Peters, MO

2 years into the 3 year contact, at least 7 claims. I Have been disappointed with the outcome of every single claim. Needless to say I will not be renewing.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 28th, 2020

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Eva Jones and Lewis Howard Milwaukee, WI

The response turn around is excellent and pricing is better than most

6 years ago

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Linda Columbia, TN

I made my claim, Choice had someone coming to my house the next day. I so appreciate that so much!

6 years ago

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Carolyn Caldwell ,

Service arrived early - was very professional - found the problem and fixed it.

6 years ago

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Perry cole Norcross, GA

Very terrible customer service. And takes forever for them to fix your items or appliances. Do not purchase a warranty from this company!!!!!😡😡😡😡

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on our website.

Apr. 27th, 2020

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Jenny Atterbury DeKalb, IL

New customer and pleased with quick service. Received call back about claim very next day.

6 years ago

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Sherie Bregoli Seneca, SC

Quick response. Was able to handle my claim fast. Very friendly staff.

6 years ago

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Dennis Cooley Mesa, AZ

The claim was tended too fast and was done in a timely manner.

6 years ago

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yomary mercado ,

Great experience had it for 3 years. Excellent customer service .

6 years ago

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Alan Totten Augusta, GA

I called Choice Home and within 2 days my problem was resolved! Thank you so much!

6 years ago

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Kimberly Peterkin Wake Forest, NC

The prompt attention to our concerns and courteous representatives.

6 years ago

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n m Pearland, TX

My first experience over the phone was pleasant. Matt was very helpful.

6 years ago

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Robert Meister Okatie, SC

So far Chice Home Warranty has done all I have asked and fixed every thing

6 years ago

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Nary Duran Greer, SC

You guys are a joke. Super disappointed expecting my service to be covered and it end up not covering. Waste of my money paying monthly and for someone to come out!!!!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 7th, 2020

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Kemberly Ragan Thomasville, NC

I've had the same issue again with my A.C. that wasn't covered so we paid out of our pocket. Same thing now, says not covered again even though it was repaired. Done with HCW

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 30th, 2020

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Steven Pounds Wimberley, TX

You people have a LONG way to go in order to claim you provide a positive experience!! You put WAY TOO MUCH of your effort into NOT upholding your end of the deal!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 30th, 2020

Choice Home Warranty Reviews