Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Bob Lakey Atoka, TN

It took one month to repair our hot water heater.

3 years ago

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Ella Hollywood, FL

Very poor coverage, unprofessional technicians

3 years ago

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Vincent A Fantauzzi West Islip, NY

None responsive no follow up! Vendor used unresponsive

3 years ago

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Jeremy Wenger Highland Park, IL

Poor service, not caring about customers

3 years ago

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Sohail Azeem Naperville, IL

It took almost 3 months to get my dryer fixed

3 years ago

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Charles Butcher Batavia, IL

Takes way too long for an appliance to be fixed

3 years ago

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Lodema Montague, NJ

Three weeks later and still waiting for parts

3 years ago

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Robin Hoelting Canton, TX

They suck and continually refuse to reimburse claims.

3 years ago

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John Plymouth, MA

Took over a month to repair my dishwasher

3 years ago

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Ziegler Orlando, FL

Keeps breaking and no replacement Out time and money

3 years ago

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Maria robles Manvel, TX

They only cover small appliances or inside the house.

3 years ago

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Belinda Harper

I paid twice in August for the same issue. I have not been refunded and I email the case manager and no help.

3 years ago Edited January 10, 2024

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John Kapolei, HI

Denials for technicalities hidden in the contract.

3 years ago

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Donald Lee Cohen

A really good company….i am glad that it is .

3 years ago Edited November 8, 2025

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Nima Emami Lorton, VA

Not replacing the broken item as promised and advertised.

3 years ago

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Susan Vanburen Cumming, GA

Can't get service company to repair refrigerator

3 years ago

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Susan E Barkalow Flemington, NJ

Do not cover expected items and quality of work not good.

3 years ago

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Joseph Pulsone Lady Lake, FL

My AC unit need's repair and I was told it was not covered

3 years ago

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Alexander Hadjiyane Southport, NC

waiting months for a washing machine to be repaired.

3 years ago

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Bobbi Flowers Rocky Mount, MO

I never received a response from my case worker

3 years ago

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Sharron Adreon Orange City, FL

2 weeks ti get ac replaced. 30 min on hold

3 years ago

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Chad Weiner Fort Lauderdale, FL

Poor customer service and limited coverage on everything.

3 years ago

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Steve Bussmann Marion, VA

Our AC failed on June 1st, it is still nto repaired.

3 years ago

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Dianne Mitchell Mc Cune, KS

Never got a call back. I called multiple times

3 years ago

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Joshua Meyers Aurora, IL

Still haven't received funds for $1,000 repair!

3 years ago

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Leonard Smith Jonesboro, AR

Couldn't get anyone out to fix my air conditioner

3 years ago

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Winfred Hinton Winder, GA

They never came back to fix my water heater.

3 years ago

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Michael Dupree Harvest, AL

Horrible experience would not cover ac unit

3 years ago

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Melinda F. Emerson

They have poor customer service and very poor contractors.. They do not care about customers at all.

3 years ago Edited January 10, 2024

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Freda cook

Had appt and technician did not come. Waited 6 hours

3 years ago

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Yolonda Grissett

The service is awful and agents are very unhelpful

3 years ago

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Kevin Andersen Phoenix, AZ

Every claim denied, impossible to deal with on the phonea

3 years ago

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Barbara Trombetta Spring, TX

Slow response. Haven't gotten my money's worth.

3 years ago

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Jack McLeod Shreveport, LA

Lack of service never showed up to do repairs.

3 years ago

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Rodney Childers Pine Top, KY

Takes forever for them get someone to repair my problems

3 years ago

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Sharkler Murphy Cordova, TN

No services has been resolved. No communication.

3 years ago

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Michael Ashley Rose Hill, NC

I had two issues that they did not take care of

3 years ago

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Tye Katy, TX

They never cover anything and it's in the fine print

3 years ago

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john High Point, NC

Poor coverage on big ticket items like air condenser

3 years ago

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Kevin Thistlethwaite Daphne, AL

I had four claims and you didn't pay for one.

3 years ago

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Russell LaJoie Elizabeth City, NC

Sales people tell you one thing and claims tell you another

3 years ago

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Rama Ashburn, VA

Worst service and the worst customer service

3 years ago

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Ruby griffin Evergreen, AL

They can't get service to my home to fix appliance

3 years ago

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J. Hardison Little River, SC

Denied a claim that I proved was righteous.

3 years ago

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Bill Speer Lake Oswego, OR

You never pay claims. Always a lie or an excuse.

3 years ago

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George Wesoloski

still waiting on plumber never did here anything from chw but they keep taking the money every month

3 years ago Edited January 10, 2024

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Paul Rogers Pflugerville, TX

Scam. My out of pocket costs were potentially unlimited!

3 years ago

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Don Marinos Loudon, TN

You cannot contact them by phone or computrr

3 years ago

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Stuart Simons Fredericksburg, VA

I'm waiting quite awhile for my ice maker to be fixed

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2022

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Jennifer Degruise Prairieville, LA

I am currently having a bad experience with getting help with my 2020, $900.00 dishwasher. The serviceman stayed for 10 minutes and didn't really look at it. Claimed I needed a new one. The case manager said he could only offer 250, then raised it to 350. When I asked for a supervisor, he said there wasn't anyone I could speak with higher than him. He also claimed he couldn't cancel my policy for me. I called the customer service line afterwards and the lady said he could have canceled my policy. I was told a different manager would call me within 24 hrs. Still waiting two days later.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2022

Choice Home Warranty Reviews