Choice Home Warranty: Read 52,612 User Reviews From Real Homeowners

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Darrell Dempsey Kingsport, TN

Just put in a claim and you are working on it. Thank You Darrell

8 years ago

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sally Rawlins Gulf Breeze, FL

Thank You!!! even the door bell is covered!!

8 years ago

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Gary Griffiths Henderson, NV

With in Moments appointment was set. Very happy!

8 years ago

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ron culletto Swedesboro, NJ

sales person Mr. Roberts great to work with

8 years ago

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Nelson C Hunt Ashland, OH

great service. pleasant assistance, good value

8 years ago

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Larry Cinco Huntsville, TX

Very professional, and courtesy,and helpful.

8 years ago

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William Hidalgo

Damont was very knowledgeable and suggested great options

9 years ago

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George Robertson Las Vegas, NV

When my $1000 May tag washer stopped working CHW could not fix it and only offered me $300 to replace it. Now I have to come up with the $700 more

9 years ago

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Cassandra MacLane Parlin, NJ

Service within 1 day!! It was fast and efficient.

9 years ago

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Shreyas Lawrenceville, GA

Very knowledgeable tech. He fixed my problem. Thanks.

9 years ago Edited January 10, 2024

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GT Ramondetta North Las Vegas, NV

Very responsive and very professional agents.

9 years ago Edited January 10, 2024

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Dawn Vaughn Corydon, KY

He was very knowledgable and explained what he was doing and why.

2 years ago

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Richard Torain Grove City, OH

I appreciate the overall information the rep gave me with my final decision.

2 years ago

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BrandonMichelle McGriff TN

Terrible with contractors. Unwilling to pay, always denying authorizations or underbidding offers. Completely rediculous basically want u to work for free

3 years ago

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Rajani Pulamala Allen, TX

It is not worth it. None of my claims were approved, and nothing was covered. Time for Choice Warranty to reconsider its plans and serve customers better.

3 years ago

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Isidoro Ancheta Hayward, CA

Very good salesperson. Nice for him to to volunteer the military discount.

3 years ago

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Chris Duffee Tallahassee, FL

Does not cover any issues I needed covered, was always “that particular problem is not covered, leaving me with footing a new item

3 years ago

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Donald R Mancini Lake Havasu City, AZ

I was emailed that my claim resulted in an ecredit to Lowes to replace my refridgerator but have not gotten that email yet.

3 years ago

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Vickie TX

The contractor was informative. I was very impressed, with his helpfulness .

3 years ago

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Ravi Avutu New York, NY

The technician found and fixed the issue promptly. I wish CHW could schedule earlier than they did.

3 years ago Edited January 10, 2024

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Abby Smith Dothan, AL

Services were great, and so was customer service. It was just too overpriced for me and didn’t help save a lot.

4 years ago

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Linda Teeter TX

Email message from CHW said appt was set for 5-2-22 when in fact it was set for 5-3 The service tech said they were never informed about, nor scheduled for 5-2

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 9th, 2022

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Kat McKnight Groves, TX

I like that they offer comprehensive packages per my needs. I’ve not had a successful claim though.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Morgan Manhattan, KS

If it was possible to give you zero stars I would. You are an incredibly pushy and unprofessional company. Was transferred several times with snotty remarks.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

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K.M. P. Charlotte, NC

Customer service is sub-par & the price was expensive for what they were claiming to cover. Had to go through several CSA to finally get refunded.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 1st, 2021

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Matthew Lush Auburndale, Florida

My fridge sounds like an airplane now. How is this fixed?!?

4 months ago

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Tina Rouillard Oklahoma City, Oklahoma

They promise a LOT, they deliver NOTHING!

4 months ago

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Rosemary Harris Wayne, Pennsylvania

Service time and cost of merchandising I am do e.

4 months ago

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David Ross Boulder Creek, California

Company misleads as to coverage. Terrible. I am changing.

4 months ago

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Kurt Volk Phoenix, Arizona

You find the most ridiculous reason not to cover an item

5 months ago

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Ma Baton Rouge, Louisiana

Constant service denials and rude appeals department.

5 months ago

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BILL HAMLIN Groveland, Florida

old and senile wrong company please cancel

5 months ago

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sue tausch Sioux Falls, South Dakota

I waited 2 weeks for a technician to be assigned

5 months ago

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Verified Customer

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Dan

Thought it sounded good to have apliances etc protected.

1 year ago

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Verified Customer

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Rajkumar

It’s lousy company. They always find a way not to pay.

1 year ago

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Verified Customer

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Dale

salesperson lied to me about what choice would cover

1 year ago

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Verified Customer

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Paul and Cathy Dorman

Read an article that (falsely) had them highly rated

1 year ago

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Verified Customer

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Bruce Rust

They hid behind the fine print and refused my claim.

1 year ago

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Verified Customer

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Jeffrey and Rebecca Hallett

Have not been contacted by a service provider yet.

1 year ago

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Verified Customer

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George Evans

We still do not have heat! Very unhappy!

1 year ago

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Verified Customer

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Raylene

I hate your company it don’t live up to your standards

1 year ago

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Verified Customer

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Juanita

Poor customer service. Misleading coverage. No follow up.

1 year ago

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Verified Customer

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Nargis

Fock you again you people are citer and cite with me

1 year ago Edited November 8, 2025

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Verified Customer

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Kenneth

It was included with the purchase of our home

1 year ago

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Verified Customer

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Dan

They made big promises. In reality none were honored.

1 year ago

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Sandra

I am not satisfied with the service at all.

1 year ago

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Verified Customer

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Kenneth

Not dependable, customer service AI, terrible.

1 year ago

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Verified Customer

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William

Didn’t like any of the process! Still broken

1 year ago

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Verified Customer

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Diana Bowen

You do not work with your customers - would never recommend

1 year ago

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Verified Customer

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Hm

Left us with no refrigerator for 30 days

1 year ago Edited September 11, 2025

Choice Home Warranty Reviews