Choice Home Warranty: Read 52,612 User Reviews From Real Homeowners

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Mike Antonelli

They find every reason not to pay a claim

2 years ago

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Harold

Very poor, dismal service, and denied claims

2 years ago

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Ron

Horrible Save your money and stay away from this company

2 years ago

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Patti Lancaster

took over two months to have my washer repaired

2 years ago

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Jaime

Poor customer service and warranties are not good

2 years ago

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R Reeser

False advertising. Worst purchase ever. Buyer beware.

2 years ago

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Crystal Michalak

If I could give this company a zero I would

2 years ago

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Susan

I have called twice and dishwasher still not fixed

2 years ago

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Grace

I had decent service most of the time but

2 years ago

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Bubba Shear

They Lie! They do not cover what they write they do!

2 years ago

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David Smith

This claim has been a complete nightmare

2 years ago

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Sandy

2weeks for an appointment and now 30 days to get the check

2 years ago

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Marie

No help from you guys. I finally got somebody to come to repair my stove I thought when I got the service contract you guys would have somebody to repair any appliances that I needed repaired here where I live but apparently you couldn’t find anybody so I was able to find somebody that repairs stoves and he’s coming today at 5 PM At this time I don’t feel I would be recommending choice home warranty to anyone. As far as value of my money, I have no idea because you’re not paying anything yet. And quality of service is a thumbs down because I really haven’t gotten any service from you

2 years ago Edited April 16, 2024

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Winnie

The service providers they send are unreliable

2 years ago

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Freddie Pope

They find every reason not to cover a claim

2 years ago

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david jacek

Dislike their customer relationship crap

2 years ago Edited April 8, 2024

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Marjo Dooley

This company is a rip off! Their communication is none!

2 years ago

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Juanita Huntington Park, CA

Take too long to get appointment for claims

2 years ago

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Phillip McMulin Ingleside, TX

Always has trouble finding a repair contractor.

2 years ago

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Allison Dawson Jonesboro, GA

They did not deliver on what I thought I was getting

2 years ago

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Mike Dallas, TX

Employees lied and misrepresented coverage

2 years ago

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Barbara

I waited so long for an appt its just not professional

2 years ago Edited January 10, 2024

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Joe StRomain Houston, TX

Very dishonest . Falsified reason for not approving claim .

2 years ago

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Ricky Union Springs, AL

I was lied to and the customer service was horrible.

2 years ago

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David La Grange, GA

Took a month to get my refrigerator repaired

2 years ago

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Deborah Tifton, GA

Takes too long to get a technician i WANT MY MONEY BACK!!!

3 years ago

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Kimberely Concord, NC

NEVER fixed a single issue to my satisfaction!

3 years ago

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Bea bop514 Clinton, MD

If I could rate it zero I would!Customer service was zero!

3 years ago

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Brenda Capac, MI

Had to find my own tech and then they denied paying

3 years ago

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Jeffrey Floyd Phoenix, AZ

Plumber came out, did nothing charged me& left..

3 years ago

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Robert Shallotte, NC

Terrible service and excessive time to repair my system.

3 years ago

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Estevan Silva Plano, TX

Water heater broke and did not cover all costs.

3 years ago

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Douglas

Out of my pocket fee way to much.Ripp off!

3 years ago

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Chace Dupre Paradis

Did not honor their contract to repair or fix

3 years ago

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Tom Miller Grass Lake, MI

It took to long to get service on my washing machine!

3 years ago

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Richard Noblesville, IN

Didn’t show up for the appointment to fix my refrigerator

3 years ago

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Lisa

Their customer support has been terrible.

3 years ago

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Kenneth Lady Lake, FL

PROPLEM IS NEVER CURED AT FIRST VISIT WITH TECH'S

3 years ago

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Jack Elka Hendersonville, NC

Denied claim to fix refrigerator and exhaust fan .

3 years ago

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Dale Covington, LA

Still waiting for repairs since April 2023.

3 years ago

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Karen Szatkowski Elizabethtown, KY

Not reliable. No hvac in area when needed

3 years ago

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Shauna Patrick Wichita, KS

Won’t pay for claims, poor customer care!

3 years ago

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Anthony Palmer

Not for Customers outside of Terms and Conditions!

3 years ago

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Patzy

I have an open claim for dryer repair Parts can no longer be ordered. I have waited over 90 days and keep getting the same response from Choice Warranty. Was informed today claim closed because Sears can't secure parts. I had to call CW they didn't follow up and call me. I pay over $60.00 a month for this service with no results I would like some type of reimbursement toward a new dryer for the inconvenience of waiting over 90 days. CW Should stand behind what they sell a good home warranty I have been a customer for a few years I'm very dissatisfied with the service I have received.

3 years ago

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Dr. Lizely Madrigal El Paso, TX

Very dissatisfied with handling of claims

3 years ago

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Melody North Olmsted, OH

Customer service is not in the US..can't understand them

3 years ago

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Latarra Chicago, IL

Ridiculous deductible. Would not recommend

3 years ago

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Carol Rowlett, TX

Choice will deny all claims saying they are preexisting.

3 years ago

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Phillip Herring Hampton, VA

Still waiting on my callback after 7 hours today

3 years ago Edited January 10, 2024

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Ronnie And Marlena

I thought choice would be better did not

3 years ago Edited December 11, 2025

Choice Home Warranty Reviews