Choice Home Warranty: Read 51,336 User Reviews From Real Homeowners

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Sanjay Upadhyaya Spring, TX

They do not pay your claim. Every time you file a claim they will find an excuse to deny it.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Oct. 8th, 2019

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Wanda Yarnell Massillon, OH

Seems a little slow at first, but gets better

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback Wanda.

Sep. 26th, 2019

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Rebecca Floyd Sedona, AZ

This company is an absolute scam!! Avoid it! They will give excuse after excuse to deny all claims!

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 30th, 2019

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darcy R azmann Kissimmee, FL

I didn't get answer of my claim. The job was not done.

7 years ago Edited January 10, 2024

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Marlene Floyd Lumberton, NC

Service of 75.00 was paid and then CHW would not cover plumbing issues like they said they would.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
Choice Home Warranty

Apr. 29th, 2019

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Ricky Samuel Jacksonville, NC

They don't really care about their clients but to take their money. Beware of this company.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 2nd, 2019

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Willie c Hartsville, SC

Very knowledge of the product and the service they give.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback Willie.

Mar. 15th, 2019

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Powers Friendsville, TN

The biggest rip-off there is they do not honor what they say and extremely poor customer service

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Mar. 5th, 2019

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LINDA McKeesport, PA

This repair went smooth. We have had terrible experiences in the past with CHW

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 28th, 2019

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Vincent Houston, TX

Worthless warranty. My A/C was not covered and my water heater was not covered. Save your money.

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration Vincent.

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 7th, 2019

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Sharon La Porte, TX

My experience is NOT Satisfying as you do not Pay for any of my claims submitted.

7 years ago

Reply from Choice Home Warranty

Sharon, thank you for your feedback.

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.

Kind Regards,
CHW

Dec. 14th, 2018

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Carl Watts Staten Island, NY

For what I pay for service, I don't think claims should be so easily denied.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Nov. 13th, 2018

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Jesse Chandler, AZ

Don't call in. Very high pressure sales person. His name is Nathan

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 25th, 2018

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barry ira hechtman

A lot of things are not covered. They would not repair my air conditioner.

7 years ago Edited January 10, 2024

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Karen Thomas Oxon Hill, MD

At first choice would not approve the necessary repairs.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback

Sep. 12th, 2018

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Tracie Alexander Nixa, MO

I’ve had a really hard time with getting my claim processed taken longer than a week

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 21st, 2018

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Guy F Ellis Reno, NV

Too early to tell as policy was just purchased. Dealing with sale rep was satifactory

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 6th, 2018

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Sharod Wilkes Jackson, MS

Nothing is ever covered. Don't see a need to purchase if they never cover actual problems.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Please contact us at 1.888.531.5403 for further assistance.

Choice Home Warranty

Jul. 13th, 2018

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CNP Grove, OK

Pushy sales rep. Would not take no for answer. Was just looking for a quote.

8 years ago

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Chris Anderson

Had a bad first experience. They didn't come through on a large expense item.

8 years ago

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Brian Gloucester, VA

Left a request on your web site still awaiting a confirmation

8 years ago

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First time Columbia, MO

Customer service, handling claims, is poor

8 years ago

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Arthur Mitchell Winter Garden, FL

Their sales reps hang up on you if you take too long to make a decision. Happened twice to me.

8 years ago

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Jim Waynesburg, OH

I requested a quote, I received 7 high pressure boiler room calls that day....NJ type

8 years ago

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Jacqueline D Rooths Waldorf, MD

Still distrub - your tech came back today on day 46 and my stove is still not repaired

8 years ago

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Anonymous Littleton, CO

What I read online seemed good; however, the sales rep hung up on me and was very rude

8 years ago

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M W

You will get things fixed, but the authorization process can take some time.

2 years ago

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Kathy

Poor response to claim. Chg for upgrade on hot water heater to bring to code not coveref

3 years ago

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Steve Kendell

Technician was great 👍 and did a thorough job

3 years ago

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John Breshears Sherwood, AR

I felt he was trying to pressure me into a 6 year deal. I want to cancel NOW. Please call me NOW. Thank you

3 years ago

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Carissa Pressley Scranton, SC

We love it for my mother home.. Makes her feel very comfortable..

3 years ago Edited December 2, 2022

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Rebekah Kellogg Elmira, NY

Was not eligible for discounts because I would not pay yearly fee up front .

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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JOHN FRAZIER JR

Very poor customer service received from Choice Home Warranty

1 year ago

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Disgruntled

2 claims. 2 claims denied. Lots of wasted time in the process. Not recommended.

1 year ago

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Al Davis

I have submitted a claim for my water heater not working. We have not been able to take a shower for almost a week now and I’m getting no response from Choice Home Warranty. I paid for a plumber to come out myself and he has submitted his diagnosis and they just keep asking questions. It doesn’t work and the Rannai company said they don’t supply yhe internal parts any more do a 20 year old system but Choice is not responding or approving any work or replacement. Not sure what the problem is but looks like they are trying to deny fixing it and I got the premium warranty. Why is this?

1 year ago

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Mamta

Very unhappy , no end to end solution. Technician are not responsive

1 year ago

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Kevin Munnelly

Scam, they will come up with any excuse to not pay out a claim

1 year ago

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Keinya

The contractors they harem are not marina thermos apppt time and no shows....

2 years ago Edited September 13, 2024

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Deborah

The problem with dishwasher is still not solved after2 appointments

2 years ago

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James

Service is reallllly very slow service. We are NOT happy this. James

2 years ago

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Kandy Kenez

Every time I submit a claim they deny it I don’t recommend this company I am

2 years ago

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Mark Navarro

Confusing, not straightforward process for filing a claim.

2 years ago

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Bob Crouch

Deny claims, slow scheduling of repairs.

2 years ago Edited March 20, 2024

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Anita Welch Fort Smith, AR

Like a communication Trying to follow up on a claim no one to talk to

2 years ago

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Bruce Bodrie Fort Worth, TX

When you get down to costly item always refused…

2 years ago

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Mitchell Wantagh, NY

Customer Service Sucks Was over charged and never received refund

2 years ago

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Shirley Dirden

The person answering the phone was very rude

2 years ago

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jim fitzgerald

Cannot get the company to send plumbers to our home. 90 days no hot water

2 years ago Edited April 4, 2024

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Goudy Jerry Memphis, TN

Dishwasher has been broken for over 2 months. Very poor customer service.

2 years ago

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Ava Wendt Glendale, AZ

My salesperson Thiago lied to me about the service fees.

2 years ago

Choice Home Warranty Reviews