Choice Home Warranty: Read 51,336 User Reviews From Real Homeowners

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Maria

It took 5 days to get an appointment to check my fridge. All my food went to waist.

3 years ago

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Joe Wright Katy, TX

Need faster response service. Not two days later.

3 years ago

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Tom Ellmer Virginia Beach, VA

Terrible response time. 25 hours after filing claim is way to long for a response.

3 years ago

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Kristen Lautenslager TX

We put in a claim on our fridge 4 months ago and the issue still is not resolved.

3 years ago

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BL Brandon Baltimore, MD

Took over a week to get a plumber after my call for service.

3 years ago

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David Dornheggen Eatonton, GA

I wasted my money. It is not a warranty it is a scam. Nothing gets reimbursed as promised.

3 years ago

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Triena JA Killeen, TX

Still waiting on a decision to finalize a claim.

3 years ago

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Debra Houston, TX

Will not repair toilet and keep going up on the house fee without letting us know.

3 years ago

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Tim Harvin Bowie, MD

I’m NOT HAPPY, my claim was denied. My water heater is part my service plan n should be covered.

3 years ago

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Antonio Fidanza Winter Springs, FL

Choice is ALWAYS cutting corners on replacements

4 years ago

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wayne sisto Grandville, MI

Worst warranties in existence. Waited 17 days with no air conditioning only to be denied coverage

4 years ago

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Marcie Jenkins Lindsay, OK

No comment. Technician was terrific!!!!

4 years ago

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Bill Saint Augustine, FL

Average. I had to follow up with service vendor

4 years ago

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Frank Romano Tucson, AZ

Does not keep customer involved of status

4 years ago

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ARTHUR APPLEGATE Springfield, OH

Very slow to respond and gives run around when you call customer service.

4 years ago

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Walter Wilson Spring, TX

Not happy with your replacement offerings

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 23rd, 2022

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Isaac Henderson Jacksonville, AR

The vendors scheduling are too long, especially for emergencies

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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David Brown San Diego, CA

They try to not approve anything before a tech even comes out

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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TroyB

Never seems to cover the things I need fixed.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 3rd, 2022

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Gaynell

Your service sucks. I have been in my home for 20 years and reported my duct work and got denied.

4 years ago Edited March 28, 2022

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 31st, 2022

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James Holland Myrtle Beach, SC

Cany always find a contractor or takes to long for service

4 years ago Edited January 10, 2024

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Timothy Crawford Dayton, OH

When they do come out they try to fix the problem

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 9th, 2022

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Rich Stoll Romeoville, IL

Been waiting over a month to have our Refridgerator repaired

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 8th, 2022

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Freddy Castanos Dallas, TX

Bad company they don't abide their contract rules and customer service was very hostile and rude

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that your policy was scheduled to start on March 9th 2022. You placed a claim for your water heater on February 14th 2022. Choice Home Warranty does not offer coverage before the contract start date. We regret losing you as a customer.

Feb. 18th, 2022

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Preity Bhagia Houston, TX

Several exclusions in the past and long wait times

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 2nd, 2022

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sagar pokharel Annandale, VA

Your Service is slow. Rest of things is ok.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 2nd, 2022

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Mark Smith Waterville, ME

Not what I expected, high pressure sales.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 26th, 2022

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Russell C

I had a dispute that I was never contacted about, even though I was told that I would be

4 years ago Edited June 7, 2024

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Allene Helmick El Paso, TX

Depends, my claim was denied. The tech was great. Not sure why it was denied.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 19th, 2022

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Yvetta Johnson Austin, TX

Thank you for the prompt service. I have nothing else

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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Salina Leung

The worst home warranty I never seen as an Investor. Bad experience and will never go back again.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Marie King Mt. Pleasant, SC

Did not like that you would only replaced my fan light with a builder grade product.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 30th, 2021

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David Fox Kodak, TN

Denial on I home pressure valve was a run around. Will not enroll next year. Very disappointed

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Andre' Mogilevsky Saratoga Springs, UT

Lousy customer service. Takes days for someone to respond. They consistently deny claims.

4 years ago Edited December 2, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Dec. 10th, 2021

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Dave Jacobs Houston, TX

Tried to make a claim twice and each time they find a way not to pay. This is a scam !

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 16th, 2021

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Stan Bruce

Still waiting since October 25th for my lowes gift card

4 years ago Edited November 20, 2025

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Chris Schiro Charlotte, NC

Not worth the money I spent, will be looking for a new company

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 14th, 2021

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Inayat Qureshi Red Bank, NJ

Takes too long to assign a technician to do repair

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 14th, 2021

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Mike Elam Mt Pleasant, NC

It was ok the first vendor was not vetted and a fly by night so we cancelled

4 years ago Edited October 13, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

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annb003@aol.com San Antonio, TX

I find it very frustrating that Choice very often doesn't pay claims. Will absolutely never renew.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 7th, 2021

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ROBERT GOULD Las Vegas, NV

WHY DOES IT TAKE 5 DAYS FOR PLUMBER IN LAS VEGAS?

4 years ago Edited February 22, 2023

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 5th, 2021

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WILLIAM THORN Boardman, OR

THE SPEED AND EASE OF FILING THE CLAIM ONLINE

5 years ago Edited January 10, 2024

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Kim D

I don't like that has taken close to a month and no one has been sent to service my HVAC.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Sep. 2nd, 2021

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michael fuentes San Antonio, TX

unhappy with the time its taking to get my appliance repaired

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 24th, 2021

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Wendy Howell Cape Coral, FL

Too much nit-picking & fancy wording used in order to deny claims.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 16th, 2021

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E Golden Houston, TX

UNCLEAR WARRANTY. TOO MANY EXCLUSIONS. BAD CUSTOMER SERVICE

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 12th, 2021

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Heather DeJesus Orange Park, FL

Too many phone calls, rude customer service reps!!!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 11th, 2021

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John Liddell Lockhart, TX

At the moment, not sure. Claim turned down on spurious evidence

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 19th, 2021

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Armand LiBetti Port Saint Lucie, FL

Customer service can be an issue sometimes.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that an appointment has been scheduled for Monday July 19th, 2021 between the hours of 11:00 AM and 03:00 PM.

Jul. 19th, 2021

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David Gorsegner Rockford, IL

Total waste of money. They are willing to sell their ins. with little or no followthru

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 13th, 2021

Choice Home Warranty Reviews