Choice Home Warranty: Read 51,328 User Reviews From Real Homeowners

star star star star_border star_border

Larry Reseda, CA

UNACCEPTABLE CUSTOMER SERVICE, OFTEN NO RESPONSE.

3 years ago

star star star star_border star_border

Michiko Buckner

Service fees that were paidset on one claim

3 years ago

star star star star_border star_border

Amorsolo Navarrete Sacramento, CA

Took forever to talk to someone on phone

3 years ago

star star star star_border star_border

Donna Norman Clinton, TN

the whole experence. No one speech english .

3 years ago

star star_border star_border star_border star_border

Harvest Temple Indianapolis, IN

Terrible company never pay any claims, never again will they get another dime of mine.

3 years ago

star star_border star_border star_border star_border

BarbieAnn Las Vegas, NV

I’m not going to give a good rating because the staff that helped me out was very rude .

3 years ago

star star star star_border star_border

jerry cameron FL

He seemed to be in a hurry, was relatively nice though

3 years ago

star star star star_border star_border

John Krause St Louis, MO

Becoming harder to see consistent responses on like claims!

3 years ago

star star star star_border star_border

Gregory Wagner Florissant, MO

this warranty was worthless for my last AC issue

3 years ago Edited January 10, 2024

star star star_border star_border star_border

Jack Kulasa St Louis, MO

Been waiting almost 12 hours instead of 6 to hear something about my claim!

3 years ago Edited July 20, 2023

star star_border star_border star_border star_border

Me me Richmond, TX

`Had wrong address wanted to contact no one pick up call for more than 40 minuted

3 years ago

star star star_border star_border star_border

Bernie Bonavita Peoria, AZ

Technician seemed very knowledegable. It took 8 days to arrive!

3 years ago

star star star_border star_border star_border

Seqwana Pryor Norfolk, VA

Not a comprehensive plan and poor follow-up on claims/denials.

3 years ago Edited August 17, 2023

star star star star_border star_border

Rich Price St Louis, MO

Took multiple days to schedule visit. Approx 5 days

3 years ago

star star star star_border star_border

Sean Antoniello

Inconsistency with quality service technicians.

3 years ago

star star star star_border star_border

Third try…… Green Cove Springs, FL

Service and dealing with Customer Representatives…..

3 years ago

star star star star_border star_border

Stanko Rodic Fairport, NY

The worker was nice , but could not correct the problem.

3 years ago Edited July 14, 2023

star star star star_border star_border

Dennis Engen Scottsdale, AZ

Not replacing equipment with similar equipment.

3 years ago

star star_border star_border star_border star_border

Jane Cook Osborne Houston, TX

Jose was very friendly and helpful but I have not had a good experience with the company.

3 years ago

star star_border star_border star_border star_border

Ed Rosser Ypsilanti, MI

Have no replaced my air conditioner as recommended by 2 different technicians :-(.

3 years ago Edited January 10, 2024

star star star star_border star_border

Gladys Bittinger San Angelo, TX

Fastest response time and email communications were great

3 years ago

star star star star_border star_border

CARL VIEL New York, NY

They have been denying too many of my claims

3 years ago

star star star star_border star_border

Kimberly Felker Chicago, IL

No ease in use…just ok. Could l not do online

3 years ago

star star star star_border star_border

Isaac Gian Carrollton, TX

They didn't pay what they were supposed to pay.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Nakia Campbell Atlanta, GA

Things get patched and not fixed !! Providers of services are rude

3 years ago

star star star star_border star_border

Llew Nash Park Forest, IL

It's hard to contact choice home warranty to file a claim

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Larry Becker

This company looks for any way possible to deny or reduce it payments on claims.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alex Gant Phoenix, AZ

I dislike the time for follow a claim, is almost 2 moths, claim currently open without any help yet

3 years ago

star star_border star_border star_border star_border

Ronni Gallegos Trinity, TX

You never know anything upfront and it ends up costing you so much money in the end!

3 years ago

star star_border star_border star_border star_border

Wendy Singh

My complaint not complete yet. Still waiting for them to come and do the repairs.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Carol Harvey Phoenix, AZ

Never received any written coverage documentation

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Emilio

I canceled the agreements and I’m still waiting for the refund of the prepaid premiums.

3 years ago

star star star_border star_border star_border

Darriebw Atlanta, GA

Your portal doesn’t work! Fix it, your rating will improve.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Ginny Wayne, PA

Company slow to act, I feel they are always prepared to deny submitted claim.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

C C Temple, GA

They are dishonest and this is an awful company that I can’t say enough negative things about.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott Las Vegas, NV

They don’t have service people who respond promptly and deny virtually all claims

3 years ago

star star star star_border star_border

Thomas Ducharme Ocala, FL

it took a long time to get someone to come to my home

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Janet Yoo Granada Hills, CA

My experience has been horrible. I have been rescheduled and the communication has been bad.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Luis Eduardo Gonzalez Rochester, MI

Not happy with resolution of only claim.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Maureen Sielaff Littleton, CO

Does not honor it's commitment, pay less than replacement value of non functioning appliance

3 years ago Edited May 15, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Harvey Kim Lindon, UT

Poor in authorizing work. I totally don’t agree with the reasons given.

3 years ago

star star_border star_border star_border star_border

Kseniia Samoliuk La Romana, 12

No recommend to deal with them. They are not responsible and not reliable in any sense

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Rudy Klaas Kampala, 102

The company hired to do the job has not followed up. (Fixn Two)

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Daniel Garza Dallas, TX

It took almost a month for repairs. Called several time and was just told that claim was in process

3 years ago

star star_border star_border star_border star_border

Mike

Left me with a $520.00 to pay to get my central heating and air conditioner unit repaired

3 years ago

star star star star_border star_border

Rosalinda Kwan

I was denied a refund on part of an a/c unit.

3 years ago Edited May 24, 2023

star star star star_border star_border

Robert Dabbs Cambridge, MA

Nobody called within 24 to 48 hours after claims were made

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Virginia Springs, GP

Worst service ever. Take you money and then just give you the run around on the phone.

3 years ago

star star star star_border star_border

Jesse Chavez Los Angeles, CA

Customer service didn't speak very good English

3 years ago

star star_border star_border star_border star_border

steve hooper Pinson, AL

They do everthing they can to get it of paying for repairs. I will not renew with then

3 years ago

Choice Home Warranty Reviews