Choice Home Warranty: Read 51,336 User Reviews From Real Homeowners

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Carol Savoy, IL

Had to reschedule and notified me me e mail only

6 years ago

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billy j. fesperman

service was great. The customer rep. was ver good.

6 years ago

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Cheryll Bowman-Medhin Raleigh, North Carolina

Timely assignment to the request. Good follow-up.

6 years ago Edited August 30, 2026

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 25th, 2019

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Prasad

This is my 2nd 5 year renewal. Happy so far

6 years ago Edited November 20, 2025

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Kevin Midland, TX

30 day waiting period not advertised until after you purchase. So 1 month free is not exactly true.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

We encourage all of our customers to review their coverage. It may also be found on

Oct. 31st, 2019

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Kathy Francese Milford, PA

Very helpful and knowledgeable. Quick and thorough

7 years ago

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Jignesh Vyas Sanford, FL

Good service this as compared to all denials in the past!

7 years ago

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Jennifer Freire Chalmette, LA

Call center very rude..... very unprofessional, asked to be taken off the email and he said all set and hung up.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 9th, 2019

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Darrell Blair Arlington, TX

The worst home Warranty ever always find some reason not to pay. BUYERS BE WARNED DO NOT GET IT !!!!!!!!!!

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 22nd, 2019

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Tom C. Huntington, NY

Service is good. Replacement amount of appliances not great

7 years ago

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Mike San Juan, TX

Great service but limited to what they cover

7 years ago

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Tanja Douglas North Port, FL

Paid for a 3 year contract my AC broke they denied the claim completely. Worst company. Doesn't do what was promised.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 15th, 2019

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Bathe Cincinnati, OH

Scam. you won't know until you get the claim they take your money do nothing for you when you need them

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 15th, 2019

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Laine A

When an item needs replacement, i.e. gas furnace, they offer a ridiculous portion of the actual cost to replace.

7 years ago Edited January 10, 2024

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Maru Rodriguez Saint Cloud, FL

Worst ever DON'T BUY A WARRANTY for anything specially a home they always find exclusions not to cover anything

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 31st, 2019

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Jim Canton, GA

Did not offer replacement cost or tell me where I could find item for offered settlement

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.

May. 31st, 2019

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Gunny

I had a great experience with customer support; they were quick to respond to my inquiries via email and phone. Although I initially thought I needed an electrician due to a power issue, my husband resolved it before they arrived. When I did need help replacing a junction box, the technician was efficient and did an excellent job. Overall, I'm pleased with the service!

7 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 23rd, 2019

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Kate Chadsey Cuyahoga Falls, OH

Don't waste your money on Choice Home Warranty. They don't cover the things that most likely will break.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

CHW

Apr. 15th, 2019

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Pravin Shah Rockland, MA

Customer service person was knowledgeable.

7 years ago

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Frederica Edwards Tallahassee, FL

Issue with amount to replace dryer but it was resolved

7 years ago

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Sh Fort Myers, FL

Claim was placed and tech here next day.

7 years ago

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lynn lenihan Flower Mound, TX

Their contracted technicians are always good

7 years ago

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Ron Aurora, IL

Took 5 days to get a plumber out to fix toilet. Plumber was very good job fixed in a few minutes.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Dec. 20th, 2018

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JLP Oklahoma City, OK

Good service. They sent a great plumber!

7 years ago

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Micheal james Omaha, NE

Don't use these guys.. They don't cover the claims nor do they pay their vendors.. This company is a scam

7 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our policy. We will contact you directly to provide further assistance.

CHW

Nov. 27th, 2018

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Daniel Belleville, IL

The specialist was very proficient and knowledgeable. Thanks!!

7 years ago

Reply from Choice Home Warranty

We appreciate your feedback Daniel.

Nov. 13th, 2018

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Derlin Germantown, MD

I pay lot money to for me to have this warranty and they don’t cover thing that is in the deal that is a scam .

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly to further assist.

CHW

Oct. 15th, 2018

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Aguilar Harlingen, TX

I received a call today since, I had requested a quote.

7 years ago

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Ronald Weitzner Aurora, OH

Quick response and little haggeling over coverage.

8 years ago

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Deborah White Warminster, PA

Claim went in 9/12/18 I have to wait 30 Days gor a Check for $400 for my Stove Top Oven!!!!!

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 18th, 2018

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Linda San Antonio, TX

Prompt service, Tech here, problem fixed. Thank you

8 years ago

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R Baum Manassas, VA

Scheduling confusion. Otherwise excellent service

8 years ago

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Tirzah Loveland, CO

The salesperson was cooperative and polite.

8 years ago

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Michael L Swiger Scottville, MI

I kinda felt like I was being pressured.

8 years ago

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Sherry Phillips Hutchinson, KS

Repair was fixed within 3 days. Very happy!

8 years ago

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Emily Fort Worth, TX

The process was quick and easy. No hassle at all.

8 years ago

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Robert Greene Red Bank, NJ

too impersonal. Unable to easily contact a human being. CHW always looking for a technicality to refuse coverage

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Stan Summerdale, AL

It’s day 10. We’ll system still not fixed. Sent a guy out that is not a well repair man. Very disappointed.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jul. 26th, 2018

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Sue Sherman, TX

Fast response. Technician dispatched quickly.

8 years ago

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albert persaud Pompano Beach, FL

Gas for air conditioner should be covered by Choice Home Warranty

8 years ago

Reply from Choice Home Warranty

Dear Albert Persaud,

Thank you for your feedback.

Choice Home Warranty

Jul. 13th, 2018

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Dennis McMillen Sun City, AZ

Way over the top pressure to upsale products. I almost cancelled the transaction.

8 years ago

Reply from Choice Home Warranty

Dear Dennis,

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 13th, 2018

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Taken Greeley, CO

Hard to cancel. When you cannot prove prior maintenance on a home you just bought, CHOICE will not service it.

8 years ago

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Mary Ft. Washington, MD

I am having great trouble with having an older HVAC unit replaced as they described in their promotional materials.

8 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 11th, 2020

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Philip Albanese Blacklick, OH

Buyer beware. The absolute worst home warranty company out there. They make American Home Shield look legitimate.

8 years ago

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Hari Littleton, CO

My experience with the customer service rep was one of the worst and would never recommend this copmpany to any one

8 years ago

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frugal mom

The price was good compared to other companies

8 years ago

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Pat Gomes Plano, TX

Enrollment process was painless thanks to Brad's help.

8 years ago

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Edmund A Toms Atlanta, GA

I Had them for two years not one claim approved!!! rejected, rejected, rejected !!! to bad I have to give one star!!!!!

8 years ago

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Lucy Ortiz Evans, CO

Calledto start new sevice. Agent was very pleasant.

8 years ago

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Arnell Corson Buffalo, NY

Darrel was very pleasant and informative.

8 years ago

Choice Home Warranty Reviews