ARW Home: Read 483 User Reviews From Real Homeowners

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Michael Florence, AL

Very bad experience they do not do what they say your best friend until something tears up then look out .Get ready to stay on the phone all day Not worth it at all!

6 years ago

Reply from ARW Home

Hello Michael,

We apologize for any inconvenience you may have experienced. According to our records, a representative from the claims office contacted you about possible options that are in accordance with our terms and conditions. Please feel free to reach out should you have any further questions.

Sincerely,
American Residential Warranty

Oct. 2nd, 2019

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Timothy Bedford, IN

We haven't had enough experience yet with them. Customer service is excellent.

6 years ago

Reply from ARW Home

Hello Timothy,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 24th, 2019

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Antonio Wilson Upper Marlboro, MD

Very helpful/knowledgeable staff & customer service is phenomenal!

6 years ago

Reply from ARW Home

Hello Antonio,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 9th, 2019

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Margaret Medina Niangua, MO

Very satisfied with service. Service was done on schedule Tim e.

6 years ago

Reply from ARW Home

Hello Margaret,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 29th, 2019

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Stephen Joseph Derwood, MD

Excellent service, however you need to stay persistent or you maybe waiting an extended period.

6 years ago

Reply from ARW Home

Hello Stephen,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 29th, 2019

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Jon miller Brooklyn, NY

Denied claim, sent out a subpar service provider and the process is painfully slow. Let’s just say sales and claims aren’t exactly aligned. Most disapointing experience.

6 years ago

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Greg Unionville, MO

Have had several claims, and all have been handled very well!!!

6 years ago

Reply from ARW Home

Hello Greg,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 26th, 2019

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Ertha Reynolds McDonough, GA

my experience was awesome, they did an excellent job in no time

6 years ago

Reply from ARW Home

Hello Ertha,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 21st, 2019

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Frances Talbot Chicago, IL

Very professional. Explains coverage and process thoroughly.

6 years ago

Reply from ARW Home

Hello Frances,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 31st, 2019

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Denise Halls, TN

My toilet was clogged up it was the weekend I had to pay for it but they reimbursed me

6 years ago

Reply from ARW Home

Hello Denese,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 19th, 2019

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Sharon Anderson Philadelphia, PA

Heater wasn't working and they came out same day and fixed issue

6 years ago

Reply from ARW Home

Hello Sharon,

Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to serve you for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 5th, 2019

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Deloris Johnson Toledo, OH

Service was phenomenal and very quick, rated a for customer service

6 years ago

Reply from ARW Home

Hello Deloris,

Thank you for the kind review. We are pleased to hear that you are satisfied with the services provided. Please feel free to contact us should any future need arise as we look forward to being your go to provider for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 20th, 2019

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Annette Ellenwood, GA

Service was fast my question was answered in the best way possible

6 years ago

Reply from ARW Home

Hello Annette,

Thank you for the kind review. We are happy to hear that you have been pleased with our customer service. Please do not hesitate to reach out should any future need arise. We look forward to continue to service you for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 4th, 2019

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Ronald Leverette Stockbridge, GA

Great response time and service . Would recommend them to anyone.

6 years ago

Reply from ARW Home

Hello Ronald,

Thank you for your kind review. We are please to hear that you are satisfied with our service. Please do not hesitate to reach out to us in the future if there is anything you need. We look forward in continuing to provide you service for your home warranty needs.

Sincerely,
American Residential Warranty

May. 30th, 2019

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Jerry d Stewart Yuma, AZ

good job by workers and time worked but very slow on receaving parts

6 years ago

Reply from ARW Home

Hello Jerry,

Thank you for the kind review. We apologize for the delay in the shipping of parts but are happy that your claim was resolved. Please let us know if there is every any need in the future as we are always happy to help. We look forward in continuing to provide service for your home warranty needs.

Sincerely,
American Residential Warranty

May. 30th, 2019

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Mark Charlotte, NC

Great experience, fast professional service. Excellent customer service

6 years ago

Reply from ARW Home

Hello Mark,

Thank you for your kind review. We are pleased to hear that you have been enjoying our services. Please feel free to reach out in the future if there's anything that you may need. We look forward to continuing to provide assistance for your home warranty needs.

Sincerely,
American Residential Warranty

May. 16th, 2019

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Angela Atlanta, GA

The technician was excellent and thorough who repaired my dryer.

6 years ago

Reply from ARW Home

Hi Angela,

Thank you for taking the time to leave us a positive review. We are so pleased you enjoyed your claims experience and look forward to continuing to protect your home in the future.

Sincerely,
ARW Home Services

Aug. 20th, 2021

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sherri peterec Middletown, NY

they were fantastic very helpful and provided good service technicians

6 years ago

Reply from ARW Home

Hello Sherri,

Thank you for the kind review. We are pleased to hear our technician have met your standards and were able to address the claims you have filed. Please give us a call if there is anything we can do in the future. We look forward to continuing to service you for your home warranty needs.

Sincerely,
American Residential Warranty

May. 13th, 2019

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Beverly Murphy Bedford, OH

The tech person was extremely helpful and took care of the problem quickly.

6 years ago

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Jamila Norcross, GA

We had a quick and easy experience. So far it’s been good.

6 years ago

Reply from ARW Home

Hi Jamila ,
Thank you for the kind review. We are pleased to hear that your issue was repaired and that you had a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 29th, 2019

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Edith Paris, KY

Doing the winter my heat went out I call and they had someone out the next day

6 years ago

Reply from ARW Home

Hi Edith,
Thank you for the kind review. We are pleased to hear that your heat unit was repaired. We appreciate your business. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 18th, 2019

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Laura Carrollton, TX

Because they make sure they do the everything works perfectly and you are satisfied.

6 years ago

Reply from ARW Home

Hi Laura,
Thank you for the kind review. We are pleased to hear that your issue was repaired and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 28th, 2019

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Brenda Sowers Saint Paul, MN

Agents are very knowledgeable and saved me money on package

6 years ago

Reply from ARW Home

Hi Brenda,
Thank you for the kind review. We are thrilled to know that you had an awesome experience with our Customer Support representatives. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 20th, 2019

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Nyssa Stone Chicago, IL

The warranty is has come in handy when we need one or several of our home appliance repaired.

6 years ago

Reply from ARW Home

Hi Nyssa,
Thank you for the kind review. We work hard to make sure that all of our claims are answered in a timely matter. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 7th, 2019

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David Feldman Virginia Beach, VA

Had a problem with my oven. Called ARW the lady was very helpful.

6 years ago

Reply from ARW Home

Hi David,
Thank you for the kind review. We are pleased to hear that our team was so helpful with your oven issue. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 18th, 2019

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gentry Richmond, KY

The repair tech. was very good and knowledgeable about our product.

6 years ago

Reply from ARW Home

Hi Gentry
Thank you for the kind review. We are pleased to hear about your experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 18th, 2019

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NANCY HASSIEPEN Middletown, DE

Very good customer service representatives and my appliance was fixed quickly.

6 years ago

Reply from ARW Home

Nancy,
Thank you for the kind review. We are pleased to hear that your appliance was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 18th, 2019

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Jackie Warren, OH

Great makes sure the work is done and the people are very friendly!!

6 years ago

Reply from ARW Home

Hi Jackie,

Thank you for the value feedback. Please let us know if we can be of further assistance in the future.

Sincerely,

American Residential Warranty

Feb. 5th, 2019

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Rodger Cox Dudley, NC

they are very quick to respond to claims requests. the agents are courteous and helpful.

3 years ago

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Verified Customer

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Johnnie Fowler

Repairs not done in timely manner .waiting near 2 monear 2

5 years ago

Reply from ARW Home

Hello Johnnie,

We apologize for any inconvenience you may have experienced. Please send us a message with the property address or phone number associated with your account so that we can initiate a full review of your claim and assist with moving the process along. We look forward to hearing from you!

Sincerely,
American Residential Warranty

Dec. 2nd, 2020

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Sam Arnott

Customer service has been top notch. I recommend them.

1 year ago

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gloria cato Egg Harbor, NJ

need more vendor for y area. those sent however were professional

2 years ago

Reply from ARW Home

Hello Gloria,

Thank you so much for your feedback. We're glad to have you as a customer.

Sincerely,

ARW Home Services

Feb. 23rd, 2023

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Kim B Marion, IL

Odds are my review won't even be shown. Service is horrible. I have waited almost 3 weeks on a garbage disposal to be replaced.

3 years ago

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wendy emert Roswell, GA

I have been calling for three days and no one answers the phone. I have been on hold listening to music for hours. Really.

5 years ago

Reply from ARW Home

Hello Wendy,

We apologize for any inconvenience, our records show that a member of our claims team has reached out to you directly to assist with filing claim. Please let us know if there's anything else we can assist with.

Sincerely,
American Residential Warranty

Jul. 15th, 2020

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C Kannapolis, NC

Professional, on time, completed the service

5 years ago

Reply from ARW Home

Hello C,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 28th, 2020

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Lameka Borders Columbus, GA

They are on time with services and not as expensive as others warranty.

5 years ago

Reply from ARW Home

Hello Lameka,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Apr. 15th, 2020

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David Valparaiso, IN

Awesome customer service. Great rates. Great vendors.

5 years ago

Reply from ARW Home

Hello David,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 7th, 2019

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Roger Winfield, WV

You call and it gets fixed the same day. I rate them a 5.

5 years ago

Reply from ARW Home

Hello Roger,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 15th, 2020

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dora w Bridgeport, CT

It really came in hand when i needed it. the call center is professional.

5 years ago

Reply from ARW Home

Hello Dora,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 10th, 2020

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B. Woodland Greenville, NC

They came within two days to repair a switch in my kitchen

5 years ago

Reply from ARW Home

Hello B. Woodland,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 30th, 2019

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Rose Iorio Bayville, NY

The service is very good. I just wish the turn around time wouldbe faster.

5 years ago

Reply from ARW Home

Hello Rose,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 10th, 2019

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Tammy Rhoades New Iberia, LA

I loved the way they took care of me when I had a claim

6 years ago

Reply from ARW Home

Hello Tammy,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 4th, 2019

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James Schweger Summerville, SC

On time and they know what to do to fix the problem.

6 years ago

Reply from ARW Home

Hello James,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 10th, 2019

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Patricia Jaekle East Haven, CT

Great company to deal with. Service was great.

6 years ago

Reply from ARW Home

Hello Patricia,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 8th, 2019

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Hassan Cotay Lanham, MD

Service is amazing. They are very professional.

6 years ago

Reply from ARW Home

Hello Hassan,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 3rd, 2019

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Alvin Kilgore Sanford, FL

Any problem we have had has been taken care of courteously

6 years ago

Reply from ARW Home

Hello Alvin,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 11th, 2019

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BILLY STROUD Fayetteville, GA

First time use them customer were polite and friendly

6 years ago

Reply from ARW Home

Hello Billy,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 6th, 2019

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Nicole Hinson Marietta, GA

Broken a/c; they referred me to a great company.

6 years ago

Reply from ARW Home

Hello Nicole,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 26th, 2019

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Virna East Chicago, IN

Very good excellent service in she call mi back in a minute

6 years ago

Reply from ARW Home

Hello Virna,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 22nd, 2019

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Terry Dover, DE

Quick response to complaint and great customer experience

6 years ago

Reply from ARW Home

Hello Terry,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 22nd, 2019

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