ARW Home
$100 Off + 6 Months FREE Ultimate Electronics Protection
4.1
6.6
Overall Score
Author: Kalicia Bateman
ARW Home, formerly known as American Residential Warranty, is a national company that serves customers in all 50 states. The company's suite of products includes home warranty plans, electronic protection plans, and home security systems. ARW Home aims to give customers peace of mind and customizable service options. The company has partnered with AmTrust Financial, ADT, AIG, and Asurion to provide customers with a variety of services. The company was founded in 2008 and is headquartered in Boca Raton, Florida.
Top Ranked Companies
Pros
- Nationwide Coverage
- Plan Options
- 24/7 Contact
- Flexible Contractors
- Customer Service
- Sample Contract
Nationwide Coverage
ARW Home covers all of the United States. Some home warranty companies only serve a restricted geographical region, so it's convenient for consumers that they can receive coverage regardless of where they live in the United States.
Plan Options
ARW Home offers four plans that vary in coverage and cost:
- Ultimate Electronics Protection — $24.99 per month
- Kitchen Plus — $39.99 per month
- Platinum Premier — $64.99 per month
- 4-in-1 Bundle — $129.99 per month
24/7 Contact
Customer representatives for ARW Home are available 24 hours per day, 7 days a week, all year long. This is a necessity when customers have an unexpected emergency in the middle of the night or on holidays.
Flexible Contractors
ARW Home allows customers to pick their own contractors to conduct their repairs. All a customer has to do is call ARW Home and inform them that they would like to use their own contractor. The contractor will then need to contact ARW Home to gain authorization for the repair. This is rare within the home warranty industry, as most home warranty companies only allow customers to use their own affiliated technicians.
Customer Service
In addition to the ability to file a claim 24/7 via phone, ARW Home shows a commitment to customer service by allowing customers in select states to file a claim online. The service provider also responds to many customer reviews.
Sample Contract
ARW Home has sample contracts available online for customers to review typical coverage terms for service. This is a benefit because many complaints against home warranty companies involve unfair claim denials. ARW Home providing a service contract for potential customers lets them know what to expect from a warranty.
Cons
- 30-Day Wait Period
- No Mobile App
30-Day Wait Period
ARW Home has a 30-day wait period before you can receive its home warranty coverage. This is to help protect the company against pre-existing conditions and to keep coverage costs down since ARW Home does not require appliance and system inspections.
No Mobile App
Unlike some other warranty companies, ARW Home doesn't have a mobile app to file a claim on the move. This could make the process for getting a repair less convenient, because some mobile apps also allow you to track your technician appointment and manage your account. However, for some customers, a mobile app is not necessary and they prefer to file a claim online or over the phone.
The Bottom Line
ARW Home is a home warranty provider that offers multiple payment plans and flexible options for preferred contracts and technicians. ARW Home's customer representatives are also available 24 hours a day year round, and it serves nationwide. Overall, ARW Home seems to be a legitimate company and deserves an honest look. If you're interested in reading what customers have to say about the home warranty provider, check out ARW Home reviews below.
