ARW Home Reviews
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4.1
6.6
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Toni Yagirl Miami, FL
I am very pleased. I placed a service request on November 6 2019 regarding my garage opener. As of today /13/2020 I still have not gotten my garage fixed. After two weeks I called for a status. The agent didn't have any information. I receive called the next day that I was supposed to go online and pick my garage opener and get the item number and call American Residential back. I provided the item number. There days later I received a call I went over the limit and I would have pay an additional $100 outside the deductible I already paid. I was never given a limit. It was a $350 limit that included labor. Was never told any of this. Well the garage opener was ordered on December 16th. I was told it will be mailed to me 6 t0 7 business days. I called on December 30th and was told there garage opener will be delivered to Lowes. The repair man came out on 1/13/2020 and guess what he didn't have the garage opener nor did I. It is still at Lowes. I am very upset and not happy at all. Now I have to go pick it up and reschedule another appointment
4 years ago
James Croft Webb, MS
We never had no problems with this company. When we call, a representative set us up with a repair company near our area. So, we are satisfied with our services.
4 years ago
Reply from ARW Home
Hello James,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Jan. 3rd, 2020
Annette Loston Lake City, FL
ARW is the best, customer service is awesome, they make sure your problem is taken care of promptly. I have been a member for 2 years and can say I am truly satisfied
4 years ago
Reply from ARW Home
Hello Annette,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Jan. 3rd, 2020
Bill West Jordan, UT
They got our dryer fixed and working very quick . We didn’t have to wAit longer for them to get the part. They went and got it and it was all done the same day.
5 years ago
Reply from ARW Home
Hello Bill,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Dec. 20th, 2019
Jackie Joy Bainbridge, GA
Because of my home location, I had to find a repairman on my own, but ARW reimbursed me in a timely manner. I think if they can’t locate a repair facility the $55 fee should be waived.
5 years ago
Reply from ARW Home
Hello Jackie,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Dec. 16th, 2019
Walter Burgess Wilmington, NC
I’ve used them twice this year and the service fee is much lower than the other companies. Couple that with great customer service... having this seems like a no brainer.
5 years ago
Reply from ARW Home
Hello Walter,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Nov. 13th, 2019
Tyrone simon Fayetteville, NC
BEWARE! RIP OFF ALERT!!!!! This company lied from day1. It was only discovered when I utilized the services. 1. I was told if a repair could not be fix after the 3rd attempt, it would be replaced. Their Agreement has verbiage to that effect, but when I requested replacement (after the 4th attempt to repair the item), I was meet with excuse after excuse and long hold time on the phone. I was informed about the Arbitration process, where once you sign a contract with this company, you give up your rights to have your case heard by a judge or jury (again, this information is comes after you sign the contract). End result, I am out over $1K with this company, broke Ice Maker, and damaged wooden floors. WARNING, DON'T LEARN THE HARD WAY LIKE MYSELF! TO ALL MY MILITARY BROTHERS AND SISTERS, PLEASE STAY AWAY FROM THIS COMPANY OR YOU MAY IT!
5 years ago
Juan McMinnville, OR
My refrigerator went out 4 months ago they say they will fix or replace it on their comercial, but in reality they dont they give you a fraction of the replacement cost if its unfixable like mine and got a check for $375.00 because they also deduct the cost of the service call to the total they give. Also my water heater went out and i have no hot water i called a week ago and no service yet they say they cant find a repair company in the area and that it would be 3 to 4 days more for their resolution team to call with some alternative way to service it. Dont buy this crapy service companies policy i would recomend Sears warranty or even American Home Shield they are cheaper monthly and i have friends that have them and no issues when having service. I would give a negative star rating if it was possible.
5 years ago
Reply from ARW Home
Hello Juan,
We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.
Sincerely,
American Residential Warranty
We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.
Sincerely,
American Residential Warranty
Oct. 31st, 2019
Chantilla E. White Indianapolis, IN
Out of approximately three service calls we had two good ones and one poor one. The poor one was for replacing a defective garbage disposal. It took approximately two to three weeks to get the job done.
5 years ago
Reply from ARW Home
Hello Chantilla,
Thank you for the kind review. We apologize for any inconvenience you may have experienced. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely, American Residential Warranty
Thank you for the kind review. We apologize for any inconvenience you may have experienced. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely, American Residential Warranty
Oct. 18th, 2019
Rodrick Hicks Soddy, TN
We had a bad leak under our sink in our bathroom. We called ARW, they were very professional and helpful. They had a plumber out the very next day. Couldn’t be happier.
5 years ago
Reply from ARW Home
Hello Rodrick,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Oct. 17th, 2019
Murt Philadelphia, PA
For the most part my experience with ARW has been 4 star. On one occasion I had to wait 2 months for a replacement washer, but when my heater needed repair they were right on time and sent someone out the same day.
5 years ago
Reply from ARW Home
Hello Murt,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely, American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely, American Residential Warranty
Oct. 15th, 2019
Ms. Walker Upper Marlboro, MD
The repair person arrived when he said he would. He left the areas he worked in clean, he was polite & professional. He explained the work performed .
5 years ago
Reply from ARW Home
Hello Ms. Walker,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Sep. 30th, 2019
J. Kiely Downers Grove, IL
We needed our dryer repaired. The technician had the parts and the repair was made. We've had no additional problems. The dryer has been working fine since the repair.
5 years ago
Reply from ARW Home
Hello J. Kiely,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Sep. 9th, 2019
Vince Palm Springs, CA
I put in a claim 3 weeks ago with ARW, regarding my pools heater. After going back-and-forth and back-and-forth between the ARW And the company they recommended . I just keep getting the run around . Finally today, after I contacted the Better Business Bureau I got a response from them denying my claim. They said that my pool heater was damaged by chemicals. My pool is a salt water pool, and other than salt being put in there have been no other chemicals put into the pool. I contacted the manufacturer of the pools heater and they told me the average life expectancy of their Pool heater is 7 to 10 years. My pool is now 10 years old. They said that the pools valves and gaskets will deteriorate after time, just because the fact that it's water. And water does cause rust As well as deterioration . Now, i just contacted my pool builder, and his company also does the pool maintenance on my pool. They said that it was no fault of my own that the heater has failed.
5 years ago
Reply from ARW Home
Hello Vincent,
From our records, it looks like you have been in communication with a customer care manager. Please expect a follow-up call within 24-48 hours, if there are any questions in the meantime please feel free to reach out.
Sincerely,
American Residential Warranty
From our records, it looks like you have been in communication with a customer care manager. Please expect a follow-up call within 24-48 hours, if there are any questions in the meantime please feel free to reach out.
Sincerely,
American Residential Warranty
Sep. 12th, 2019
Roy A. James Avon, OH
then transaction on my water went smooth with American Warranty would and will recommend them to family and friends. The monthly premium is very reasonable as well.
5 years ago
Reply from ARW Home
Hello Roy,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Sep. 6th, 2019
Latisha New Orleans, LA
My experience with American Residential has been great so far. Recently I had to get my microwave repaired and I was very pleased with the service they provided.
5 years ago
Reply from ARW Home
Hello Latisha,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Aug. 20th, 2019
Robert Sharpsburg, GA
Upstairs Air conditioning system went out. System lasted 22 years. American Residential helped pay towards the cost of a new system. Technician who installed new system was excellent and honest. Works great.
5 years ago Edited September 14, 2021
Reply from ARW Home
Hello Robert,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely, American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely, American Residential Warranty
Aug. 14th, 2019
Vicky luster Birmingham, AL
My washer went out I call they got someone out here immediately I got a check cause they couldn’t fix my washer it was sooner than I thought it will be
5 years ago
Reply from ARW Home
Hello Vicky,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Aug. 12th, 2019
Grace welsek Bergenfield, NJ
Great response time.They sent out 2 great repair men for2 different things
One was for ice maker in refrigerator and the other one was clog in kitchen sink
5 years ago
Reply from ARW Home
Hello Grace,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Jul. 31st, 2019
Sonia Bivens Newark, NJ
I have been a Customer for about (2) years now , I am very satisfied with the service, I've used plumbing and electrical, everyone was great!, Great Job and Great Service.
5 years ago
Reply from ARW Home
Hello Sonia,
Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward to continuing to serve you for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward to continuing to serve you for your home warranty needs.
Sincerely,
American Residential Warranty
Jul. 11th, 2019
Jialin Dai Fontana, CA
I purchased this warranty based on the review. But I am so disappointed with this company. Looks it is trying to get all of my money. I paid the full year at once time. And I claimed one service with my water heater pipe leaky. And then after one month, I called to get another service with water heater no hot water. They set an appointment for me for the next four days. But on the appointment day, nobody showed up until I called, they told me they made a big mistake to send a different state company to me. Then they said they would make another appointment in two days. They did not care whether we had hot water use at all. Then they also told me that since I can only use $300 to fix the water heater, with the first $295 fixing the pipe, I only have $5 to use for the next time. I do not understand about it since I paid $55 trade fee every time. So I canceled the plan. But I only got $22 back( I paid $595 for the full year)after three months using with this home warranty. They told me that the $295 fixing fee should be paid by me and trade call fee and three months fee and $49 cancellation fee should be paid by me which I only got $22 back. I never met this kind of company. It is not my fault to cancel the warranty. They are not doing service right and also has the strange policy which fools the people. I have very bad experience with this company and would tell everyone about the situation. Do not use this company at all.
5 years ago
Reply from ARW Home
Hello Jialin,
We are looking into this matter here at the corporate office and will be working on an amicable resolution and will be providing you an update as soon as possible. We apologize for any inconvenience you may have experienced. We will be in touch soon.
Sincerely,
American Residential Warranty
We are looking into this matter here at the corporate office and will be working on an amicable resolution and will be providing you an update as soon as possible. We apologize for any inconvenience you may have experienced. We will be in touch soon.
Sincerely,
American Residential Warranty
Jul. 3rd, 2019
John S
It is wonderful to have an honest, reliable organization that you can depend on in a time of need. We have called several times over the years and received prompt, efficient service and highly recommend.
5 years ago
Reply from ARW Home
Hello John,
Thank you for your kind review. We are pleased to hear that you are satisfied with the services that have been provided. Please do not hesitate to reach out to us should any future need arise as we look forward to continuing to provide service for your home warranty needs for many more years to come !
Best Regards,
American Residential Warranty
Thank you for your kind review. We are pleased to hear that you are satisfied with the services that have been provided. Please do not hesitate to reach out to us should any future need arise as we look forward to continuing to provide service for your home warranty needs for many more years to come !
Best Regards,
American Residential Warranty
Jun. 26th, 2019
Lauren Smith Monterey, CA
I researched different companies. ARW had the best price for the coverage I was looking for. I had a couple of minor issues in the beginning but all was worked out.
5 years ago
Reply from ARW Home
Hello Lauren,
Thank you for the kind review ! We are pleased to hear that you are satisfied with our services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to provide service for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review ! We are pleased to hear that you are satisfied with our services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to provide service for your home warranty needs.
Sincerely,
American Residential Warranty
Jun. 24th, 2019
Cyndi Upper Marlboro, MD
My overall experience with American Residential Warranty has been very good. I've been very satisfied with the services they have provided in the past. I highly recommend their services.
5 years ago
Reply from ARW Home
Hello Cyndi,
Thank you for your kind review. We are glad to hear that you are satisfied with our services. Please do not hesitate reaching out to us should any future need arise as we look forward in continuing to provide service for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for your kind review. We are glad to hear that you are satisfied with our services. Please do not hesitate reaching out to us should any future need arise as we look forward in continuing to provide service for your home warranty needs.
Sincerely,
American Residential Warranty
Jun. 21st, 2019
Cass
This was our first claim but I was very pleased with the responsiveness and customer service. The service call was exceptional and everything was fixed in one appointment.
5 years ago
Reply from ARW Home
Hello Cass,
Thank you for your kind review. We are please to hear that you are satisfied with our service. Please do not hesitate to reach out to us in the future if there is anything you need. We look forward in continuing to provide you service for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for your kind review. We are please to hear that you are satisfied with our service. Please do not hesitate to reach out to us in the future if there is anything you need. We look forward in continuing to provide you service for your home warranty needs.
Sincerely,
American Residential Warranty
May. 30th, 2019
Donovan Edwards Hollywood, FL
Their service for the dishwasher and the garbage disposal was very prominent did not have to fight with anyone they were very polite and the problem was resolved in days.
5 years ago
Reply from ARW Home
Hello Donovan,
Thank you for the kind review. We are pleased to hear that your issues with the garbage disposal and dishwasher were promptly taken care of. We look forward to continuing to service you for your home warranty needs in the future.
Best Regards,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that your issues with the garbage disposal and dishwasher were promptly taken care of. We look forward to continuing to service you for your home warranty needs in the future.
Best Regards,
American Residential Warranty
May. 8th, 2019
Lena Fayetteville, GA
I had a motor to go out on my upstairs furnace and in 2 days I had a new motor put on by one of your furnace Serviceman. The gentleman was very courteous and professional.
5 years ago
Reply from ARW Home
Hi Lena,
Thank you for the kind review. We are pleased to hear that your furnace was repaired and that your experience with our company was great. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that your furnace was repaired and that your experience with our company was great. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.
Sincerely,
American Residential Warranty
Apr. 11th, 2019
Joe Baust St Louis, MO
Calling to receive service is NEVER smooth. Often the operators have difficulty understanding my problem or understanding what I am saying. For sure they understand how to collect the fee…that is never a problem. Invariably I have had to kick my claim up the corporate chain…painful and time consuming. I had a toilet not working…turned a claim in and used a local, reliable plumber. Then I was told I had a limit of $300 a year for plumbing…”Read your contract” I was told. The very next day I turned in the bill with sufficient justification and info. Received, one month later a request for a more descriptive account of what was done including cost per part, time per part for install. This has happened several times now…this drags out for whatever the reason may be…but is disconcerting. This process is so burdensome at times you want to pull out your hair. Have been with this company for several years…and have stayed with them, but the process for filing claims is becoming more and more egregious. So I kick up things to a higher level…it should not be that difficult. It does not have to be that way. A warranty is a fail-safe for a customer. When a customer spends an inordinate amount of time trying to get things done in a timely way, get a repair person that in one case would have been 12 days, find your own repair person, submit a bill and claim, follow-up to get it paid, are told the claim is insufficient and you need to follow up, obtain a denial, go through the process again…the cost in time and personal worries makes one wonder whether the whole concept is worth it. It does not have to be this way!
5 years ago Edited October 27, 2022
Reply from ARW Home
Hi Joe,
Thank you for the kind review. We are pleased that you're satisfied with our company. We work hard to provide the best service to our customers. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased that you're satisfied with our company. We work hard to provide the best service to our customers. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.
Sincerely,
American Residential Warranty
Apr. 2nd, 2019
Monique R. Thompson Austin, TX
My experience so far has been good. My questions were answered in a timely manner and I really appreciate that. It would be outstanding if all service organizations practiced this. Keep up the good work. Thank you.
5 years ago
Reply from ARW Home
Hi Monique,
Thank you for the kind review. We are pleased to hear that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.
Sincerely,
American Residential Warranty
Mar. 26th, 2019
Frank Benjamin Toms River, NJ
Repair technician new his craft. He worked out a solution to fix my dishwasher that required coming up with a solution to fix a manufacturing defect.
5 years ago
Reply from ARW Home
Hi Frank,
We're happy to hear that your dishwasher was fixed to your satisfaction. Please do not hesitate to contact us should you need further assistance in the future.
Sincerely,
American Residential Warranty
We're happy to hear that your dishwasher was fixed to your satisfaction. Please do not hesitate to contact us should you need further assistance in the future.
Sincerely,
American Residential Warranty
Mar. 14th, 2019
Doris Jeffers Columbus, OH
I found they’ve were true to their word and came at the time agreed upon. My appliance was fixed in a timely manner and am well satisfied with the service.
5 years ago
Reply from ARW Home
Hi Doris ,
Thank you for the kind review. We are pleased to hear that your issue was repaired and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that your issue was repaired and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.
Sincerely,
American Residential Warranty
Mar. 12th, 2019
DAVID RUSS Harrison, MI
YOU NEVER know what can go wrong in your home. As a senior with a handicap it has A been blessing and I used two times already. Promise given and promise kept with ARM
5 years ago
Reply from ARW Home
Hi David,
Thank you for the kind review. We are pleased to hear that your issues were repaired and that our services had been a blessing for you. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that your issues were repaired and that our services had been a blessing for you. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.
Sincerely,
American Residential Warranty
Mar. 7th, 2019
Hannah Nolte Gatesville, TX
We have been with American Home warranty for over a year now. The first time we made a claim for a plumbing issue they said it wasn’t covered. The second time we made a claim for our a/c, they didn’t have any repair techs in the area that contracted with them so they said we could find our own. We did and submitted the repair bid which they approved. We sent the paid bill to them for reimbursement and they told us that because the unit is over 10 years old that they are only obligated to pay 50% of the bill. They never said anything about this until after we had paid the repairman. Very disappointing. Had we known all these things, we would never have gone with this company.
5 years ago
Reply from ARW Home
Hannah,
We are sorry to learn that your are not satisfied with your warranty coverage. Unfortunately, we are unable to locate a customer account with your name in Gatesville. If in fact you are an American Residential Warranty Customer and not with one of the many other warranty companies, we would very much like to review your claim and learn more about what happened.
Please reach out to our corporate customer care team and ask them to initiate a review. We will also send you a private message so we can gather more information and hopefully provide an amicable resolution.
Kind Regards,
American Residential Warranty
We are sorry to learn that your are not satisfied with your warranty coverage. Unfortunately, we are unable to locate a customer account with your name in Gatesville. If in fact you are an American Residential Warranty Customer and not with one of the many other warranty companies, we would very much like to review your claim and learn more about what happened.
Please reach out to our corporate customer care team and ask them to initiate a review. We will also send you a private message so we can gather more information and hopefully provide an amicable resolution.
Kind Regards,
American Residential Warranty
Mar. 6th, 2019
Luis pacheco Conyers, GA
Since I've been with this service the customer service has been excellent very very respectful and they help you with whatever you need thank you for your service
5 years ago
Reply from ARW Home
Hi Luis,
Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.
Sincerely,
American Residential Warranty
Feb. 19th, 2019
REGINNA M HALL Columbia, SC
I started out thinking what a great deal when purchasing this home warranty but I will most likely go back to American Home Shield as soon as my issue is resolved. If it ever gets resolved. I called in a work order for my dryer not working. The company contracted came 3 WEEKS AGO and told me it was the door switch or door latch that was the issue. So I was told it would be in 3 or 4 days... week 1 NO response. I called in o week 2 and Cunningham Appliances said it should be in my Monday ( 3 days after my call.) Then NOTHING. I call back end of week two a d I am told by Cunningham Appliances he spoke with then and it was mailed and I should have it Saturday or Monday. Again nothing. I called American Residential who does call Cunningham Appliances and they tell ARW it's on back order AFTER he just told me the part was in the mail. Really. ARW tells me what Cunningham Appliances told them and I know it's a lie because Cunningham Appliances told me the part was in the mail and had been shipped. I have checked with 3 companies that make this part for my model number dryer and it's in STOCK. This service sucks and I will be calling in a complaint with the BBB and ARW today. After I get my dryer repaired or my $55 back I will cancel and return to American Home Shield.
5 years ago
Reply from ARW Home
Reginna,
We are very sorry to hear that you are having this experience and would like to do everything we can to get the issues resolved with the dryer claim. Hopefully we can turn this review into a 5 stars.
We have escalated this to our claims team and a supervisor will be reaching out to you.
Warm Regards,
American Residential Warranty
We are very sorry to hear that you are having this experience and would like to do everything we can to get the issues resolved with the dryer claim. Hopefully we can turn this review into a 5 stars.
We have escalated this to our claims team and a supervisor will be reaching out to you.
Warm Regards,
American Residential Warranty
Feb. 8th, 2019
JB Boca Raton, FL
Fixed 3 appliances in the first 2 months of coverage. Saved me over 2 thousand dollars. Thanks to how they handled the claim from beginning to the end!
5 years ago
Reply from ARW Home
Hi JB,
Thank you for sharing value feedback about your experience with ARW. We are glad to hear the policy is saving you money and providing you and your family peace of mind. Please contact us anytime.
Sincerely,
American Residential Warranty
Thank you for sharing value feedback about your experience with ARW. We are glad to hear the policy is saving you money and providing you and your family peace of mind. Please contact us anytime.
Sincerely,
American Residential Warranty
Feb. 5th, 2019
Ashfaq Rehman Burlington, NJ
I called for Plumbing Repair work for my Bathroom and representative asked me the copayment of $55.00 which I had paid on phone. when they send the Plumber he assessed the issue and called American Residential Warranty company for Work Approval then I received the call from ARW that they do not cover this kind of plumbing work so I asked my co-payment refund and they denied to refund my copayment refund. why I pay the copayment for the service which I did not received. it is a worse company and their Customer service is so bad. now I am trying to reach their supervisor to talk about my refund but they transfer me from one place to another. Oh God help me to get my refund Back!!!!!
5 years ago
Reply from ARW Home
Hello Ashfaq Rehman,
We apologize about the issue you experienced when filing a claim. Please review the private message we have sent, so that we can review the claim and potentially come to an amicable resolutions.
Sincerely,
American Residential Warranty
We apologize about the issue you experienced when filing a claim. Please review the private message we have sent, so that we can review the claim and potentially come to an amicable resolutions.
Sincerely,
American Residential Warranty
Feb. 5th, 2019
C. KEMP Boca Raton, FL
We are familiar with Home Warranty Co’s and the good ones are worth having - That said, American Res Warranty in FL, were the Absolute Worst! Countless attempts to get a Rep to File a Claim. The 1 Rep we got didn’t listen to our issue, cutting us off by stating, “We don’t cover that issue”. It was ridiculous- We asked for a Supervisor. Waiting 1 year for that Returned Call! Of course we tried to call 37 times, 14 emails to every Dept to NO AVAIL. We tried to get a REFUND & still NO RESPONSE; NO CLAIMS CAN BE FILED; NO Coverage on ANY Claims when FINALLY reaching A REP; followed by, NONSTOP Harassing SALES CALLS BEGIN when the POLICY EXPIRES exceeding 12 PER DAY, ALL WEEK LONG until we threatened with our legal counsel. It was THE MOST RIDICULOUS waste of MONEY & TIME as they are ABSOLUTELY SCAMMERS. NO REFUND on Fraudulent Coverage we paid over $780 for and received NO SERVICE on valid covered items, NO RESPONSE FOR a SUPERVISOR to Review or Simply CALL US BACK. Also, PHONES SHUT DOWN midday when you attempt to call in a claim. The only time you’ll get through is on a SALES CALL.
6 years ago
Reply from ARW Home
Hi C. Kemp,
We apologize for the issues you encountered when filing a claim. We would value the opportunity to look further into your experience. We have sent you a private message so that can learn more. We look forward to speaking with you further.
Sincerely,
American Residential Warranty
We apologize for the issues you encountered when filing a claim. We would value the opportunity to look further into your experience. We have sent you a private message so that can learn more. We look forward to speaking with you further.
Sincerely,
American Residential Warranty
Feb. 5th, 2019
Tom Boca Raton, FL
I bought a warranty from them about 6 months ago. They have always responded quickly to my claims. The price is very competitive and the coverage is the best I have seen.
6 years ago
Reply from ARW Home
Hi Tom,
Thank you for taking time to share feedback about your most recent experience. Please feel free to contact us anytime.
Sincerely,
American Residential Warranty
Thank you for taking time to share feedback about your most recent experience. Please feel free to contact us anytime.
Sincerely,
American Residential Warranty
Feb. 5th, 2019
Review Source
Sam Arnott
Customer service has been top notch. I recommend them.
3 months ago
Review Source
Ron Moore Charlotte, NC
I customer rep that I spoke with was very attentive and listened to my concerns. She then proceeded to understand what my point of view was and offered value to retain me as a valued customer.
1 year ago
Reply from ARW Home
Hello Ron,
We appreciate your kind words! You are a valued customer indeed! If you have any questions or concerns, please contact us at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,
ARW Home Services
We appreciate your kind words! You are a valued customer indeed! If you have any questions or concerns, please contact us at 888-508-8886 or email us at customerinfo@arwhome.com.
Sincerely,
ARW Home Services
Jul. 7th, 2023
Verified Customer
Review Source
Linda Clark
They have taken care of my garage door opener quickly and efficiently!
4 years ago
Reply from ARW Home
Hello Linda,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Dec. 23rd, 2020
Verified Customer
Review Source
S. Bovell.
Quality and Costomer service is great. The whole process is customer friendly
4 years ago
Reply from ARW Home
Hello S.Bovell,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Nov. 24th, 2020
Verified Customer
Review Source
Faye Young
They are prompt and helpfuld when you are facing an issue with your house.
4 years ago
Reply from ARW Home
Hello Faye,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Nov. 17th, 2020
Verified Customer
Review Source
Ryan Blair Trenton, MI
They started out extremely unwilling to assist me. I was pushed from person to person. Never taking responsibility.
4 years ago
Reply from ARW Home
Hello Ryan,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Aug. 7th, 2020
Verified Customer
Review Source
C Kannapolis, NC
Easy to use, fast service, professional, and reasonably priced
4 years ago
Reply from ARW Home
Hello C,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Jun. 2nd, 2020
Verified Customer
Review Source
Ron Belt
I called and they jumped right on my problem, and had it fixed right away.
4 years ago
Reply from ARW Home
Hello Ron,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
May. 19th, 2020
Verified Customer
Review Source
Everardo Fuentez
Fast service operators doing the jobs and getting the tags out there in time
4 years ago
Reply from ARW Home
Hello Everardo,
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.
Sincerely,
American Residential Warranty
May. 19th, 2020
Bolanle Olawole New York, NY
Had a bad experience, about my plumbing issues. ARW could not provide me service provider for the plumbing issue i had. I had to look for someone to fix it. Expecting to be reimbursed ARW telling me my case has been closed without me been informed and my issues was not resolved. Secondly I was denied another plumbing issue could not get service provide for me I got one myself but was later told policy not covered ( looking for stuffs to say so as not pay for the service), my filing claim fee was not refunded since the service was not rendered.
1 year ago
Reply from ARW Home
Hello Bolanie,
Thank you for your feedback. Unfortunately, your issue was denied because it was not covered by our terms and conditions. You still have a lot of coverage for any other issue that you may have. We apologize for any inconvenience that this situation might have caused you. If you have any questions or concerns, please contact us back at 888-808-8886 or email us at customerinfo@arwhome.com.
Sincerely,
ARW Home Services
Thank you for your feedback. Unfortunately, your issue was denied because it was not covered by our terms and conditions. You still have a lot of coverage for any other issue that you may have. We apologize for any inconvenience that this situation might have caused you. If you have any questions or concerns, please contact us back at 888-808-8886 or email us at customerinfo@arwhome.com.
Sincerely,
ARW Home Services
May. 29th, 2023
Amar Dwarka Austin, TX
I had an issue with my HVAC unit and the vendor that ARW sent out was quoting a fix of $4500. ARW would not fix this even though I purchase the A/C advantage and we're only willing to cut me a check for a fraction(~10%) of the amount. I got a second opinion from another vendor who I have used before on the HVAC unit and come to find out it only cost $1200 to fix and had to pay for this out of my own pocket. Not sure if this insurance is living up to the promise that they originally sold me on.
1 year ago
Reply from ARW Home
Hi Amar,
Thank you so much for taking the time to share your review. We opened an immediate investigation with our claims department to get relevant information about your concerns. A supervisor from our claims department contacted you and explained the details of the claim but if you have any more questions or concerns, please contact us at 888-808-8886.
SIncerely,
ARW Home Services
Thank you so much for taking the time to share your review. We opened an immediate investigation with our claims department to get relevant information about your concerns. A supervisor from our claims department contacted you and explained the details of the claim but if you have any more questions or concerns, please contact us at 888-808-8886.
SIncerely,
ARW Home Services
Feb. 17th, 2023
