ARW Home: Read 480 User Reviews From Real Homeowners

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Mary Lott Jacksonville, AR

very pleased with the service of customer service rep and the tech that arrived on time and professional.

5 years ago

Reply from ARW Home

Hi Mary,

We are thrilled to hear the technician was prompt, courteous, and professional. Please contact us anytime.

Thank you,

American Residential Warranty

Mar. 14th, 2019

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Mia Safaee Northridge, CA

Great company. They are there for you when you really need them. Very helpful filing claims and setting up contractors.

5 years ago

Reply from ARW Home

Hi Mia,
Thank you for the kind review. We are pleased to hear that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 13th, 2019

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William H Couch Hanover, PA

Have only dealt with Customer Service(Mr. JR) and have been totally satisfied with his service and help.

5 years ago

Reply from ARW Home

Hi William,
Thank you for the kind review. We're glad you had such a wonderful experience with our Customer Service team. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 22nd, 2019

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Michael Street Atlanta, GA

The service I received was great I had a problem with my air conitioner which fixed the same day I would refer this company to any one.

5 years ago

Reply from ARW Home

Hi Michael,
Thank you for the kind review. We are pleased to hear that your AC was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 18th, 2019

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EUNICE Hyattsville, MD

I'm happy customer, with them every time I had a problem, they had the right people to come and fix it.

5 years ago

Reply from ARW Home

Hi Eunice,
Thank you for the nice review. As always, if we can do anything else for you, please let us know and we look forward to continuing to serve all of your home warranty needs.
Sincerely,
American Residential Warranty

Feb. 13th, 2019

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Treciana Waldorf, MD

My experience with American Residential Warranty has been pleasant. They recently repaired my washing machine. No issues to report.

5 years ago

Reply from ARW Home

Hi Treciana,

Thank you for sharing your recent experience with us. Please contact us anytime.

Sincerely,

American Residential Warranty

Feb. 5th, 2019

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wealtha deakings Pueblo, CO

This insurance was ok until my washer broke down and I discovered it wasn’t covered. When I bought this plan I thought it was included. I terminated my insurance and went with AMERICAN Home Shield.

2 years ago

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Verified Customer

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Linda Graham Indianapolis, IN

Hard to submit claim. Would be easier to submit online and time efficient

4 years ago

Reply from ARW Home

Hello Linda,

Thank you for the feedback. Please visit our website to access the ability to file claims online and feel free to let us know if there's anything we can do to assist.

Sincerely,
American Residential Warranty

Aug. 17th, 2020

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Verified Customer

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Linda Upper Marlboro, MD

I'm paying monthly & still have to pay a fee for the service

4 years ago

Reply from ARW Home

Hello Linda,

Thank you for the feedback. Service fees are only charged per occurrence and not a recurring fee. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 2nd, 2020

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Verified Customer

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Charlene Sonda

They gave me money to get another hot water tank

4 years ago Edited January 10, 2024

Reply from ARW Home

Hello Charlene,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Apr. 29th, 2020

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Shantelle McDowell Buffalo, NY

Javier was a good assistant he helped me helped me with my plan. He's amazing 😊.

1 year ago

Reply from ARW Home

Hi Shantelle.

Your feedback is highly appreciated. Thank you so much for the review!

Sincerely,
ARW Home

Feb. 17th, 2023

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Mc Pittsfield, MA

ARW has been a lifesaver. They provide great service at a good fair price for a home warranty

4 years ago

Reply from ARW Home

Hello Mc,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Apr. 13th, 2020

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Wilma Anderson-Wright Jones, OK

The Company policy is clear, there is a monthly premium plus $55 deductible whenever you make a claim.

4 years ago

Reply from ARW Home

Hello Wilma,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 24th, 2020

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Robert Ford Kansas City, MO

Every time I call American Residential Warranty, their response time has been quick.

4 years ago

Reply from ARW Home

Hello Robert,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 1st, 2020

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Cecelia Massey Charlotte, NC

Great experience for the first time! The work was done quickly and in a mannerly fashion!

5 years ago

Reply from ARW Home

Hello Cecelia,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 20th, 2019

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S Moore Baton Rouge, LA

Good company to work with; sometimes it gets a little longer to get someone out but they are very thorough

5 years ago

Reply from ARW Home

Hello S Moore,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 12th, 2019

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Larissa Riddick Chicago, IL

The service was great!!! We received our service the following morning from Heating Service Co.

5 years ago

Reply from ARW Home

Hello Larissa,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 12th, 2019

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Sandra Vigil Denver, CO

Professional phone service. Timely scheduling and service performed. Great overall experience.

5 years ago

Reply from ARW Home

Hello Sandra,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 3rd, 2019

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Smith Florence, SC

The service person were very helpful in locating service in my area to do the work.

5 years ago

Reply from ARW Home

Hello Smith,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely, American Residential Warranty

Oct. 15th, 2019

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Phyllis K Pendleton Washington, DC

American Residential Warranty is AWESOME!!! They replaced my washing machine with no hassle.

5 years ago

Reply from ARW Home

Hello Phyllis,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 8th, 2019

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Broken fridge Springfield, MO

American Residential Warranty helped us get our refrigerator repaired quickly and without hassle.

5 years ago

Reply from ARW Home

Hello Broken Fridge,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 29th, 2019

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dorothy thomas Cincinnati, OH

The repair personnel kept me inform regarding the repair work, and were right on time

5 years ago

Reply from ARW Home

Hello Dorothy,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely, American Residential Warranty

Aug. 7th, 2019

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Michelle Robertson Lansing, IL

I called for service and was treated extremely well. The work was done to my satisfaction

5 years ago

Reply from ARW Home

Hello Michelle,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 31st, 2019

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Lea Young Denison, TX

Great customer service! No hold time! Response time is wonderful. Personal service.

5 years ago

Reply from ARW Home

Hello Lea,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 19th, 2019

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Vanessa Waukegan, IL

Thanks for all your help they really want you to have the best rate possible and a plan that fit's you

5 years ago

Reply from ARW Home

Hello Vanessa,

Thank you for the kind review. We're pleased to hear that we were able to cater to your needs and build you a personalized plan. Please feel free to give us a call for any future needs. We look forward to continuing to provide service for your home warranty needs.

Sincerely,
American Residential Warranty

May. 13th, 2019

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DeeAnn Rocky Mount, NC

Great experience with this company. They are very easy to work with. Great customer service

5 years ago

Reply from ARW Home

Hello DeeAnn,

Thank you for the kind review. We are pleased to hear that you're satisfied with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

May. 9th, 2019

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Agnes Marie Smith Fayetteville, NC

Have had American Residential Warranty since 2016, and they have been very prompt with my service requests.

5 years ago

Reply from ARW Home

Hi Agnes,
Thank you for the kind review. We are pleased to hear that you've had a great experience so far. We appreciate your loyalty all these years and if there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 29th, 2019

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Toby Dardar Houma, LA

Great company!! From the beginning making a claim until having my air fixed. Great experience

5 years ago

Reply from ARW Home

Hi Toby,
Thank you for the kind review. We are pleased to hear that your air was repaired and that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 18th, 2019

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Lyman Hinds II Lusby, MD

It was pleasant the contractor was on time and very knowledgeable about his job.

5 years ago

Reply from ARW Home

Hi Lyman,
Thank you for the kind review. We are pleased to hear that your issue was resolved and that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 22nd, 2019

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Arlene Cape Coral, FL

Anytime I called, I received immediate care. was referred to contracted repair service.

5 years ago

Reply from ARW Home

Hi Arlene,
Thank you for the kind review. We are pleased to hear that you had immediate response from our company regarding your claims. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 18th, 2019

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Lawrence Woodard Conyers, GA

I am very pleased with their service. The two jobs were done in a timely and professional manner.

5 years ago

Reply from ARW Home

Lawrence,
Thank you for your kind review. If we can be of further assistance, please do not hesitate to give us a call.
Best Regards,
American Residential Warranty

Feb. 13th, 2019

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Earl Roth Fort Lauderdale, FL

Company saved my $500. Refrigerator went out and they fixed it before my food went bad. Thank you

6 years ago

Reply from ARW Home

Hi Earl,

We are thrilled to hear about your recent repair experience. Please let us know if we can be of assistance in the future.

Sincerely,

American Residential Warranty

Feb. 5th, 2019

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Laura Mccall Yreka, CA

Great customer service. Could do better with pricing but over all I really like this company the name says it all.

2 years ago Edited July 6, 2022

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Verified Customer

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Johnnie Williams Leesville, SC

Took to long to get someone to my resident

4 years ago

Reply from ARW Home

Hello Johnnie

We apologize for any inconvenience you may have experienced. Please send us a direct message with any feedback that you may have from the claim as we would love the opportunity to improve our service and also initiate a full review to see if we can assist any further. We look forward to hearing from you.

Sincerely,
American Residential Warranty

May. 11th, 2020

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Scott Russell Kalkaska, MI

Joel was very helpful in assisting us expanding our home coverage !

1 year ago

Reply from ARW Home

Hi Scott,

Your feedback is highly appreciated. Thank you so much for the review!

Sincerely,
ARW Home

Feb. 17th, 2023

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tkofsa San Antonio, TX

i called them you get a female voice asks the same question three times sends you to a male voice asks the same question then press 4 if you are in texas you get hung up on

2 years ago

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Isabel Vasquez Atlanta, GA

It's a joke company, don't worst your money. Nothing good can be said about the company, I can't said anything good because they only make fun of the customer.

2 years ago Edited July 8, 2022

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Lou Pittsburgh, PA

We never had a situation where we needed to file a claim .But the staff were always polite and professional.

3 years ago

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jackie mcwilliams Chicago, IL

Great customer service, prompt and friendly servicemen. Efficient as well.

4 years ago Edited January 10, 2024

Reply from ARW Home

Hello Jackie,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Apr. 28th, 2020

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Francis Mkono Canastota, NY

Good and friendly experience ,and they always respond on time

4 years ago

Reply from ARW Home

Hello Francis,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely, American Residential Warranty

Apr. 13th, 2020

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Cynthia Rudten Silver Spring, MD

Residential Warranty is very reliable and courteous services.

4 years ago

Reply from ARW Home

Hello Cynthia,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Mar. 10th, 2020

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Anthony Massey Leland, NC

It was my first time using this warranty. They set time an came out an d fixed the problem.

4 years ago

Reply from ARW Home

Hello Anthony,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Feb. 20th, 2020

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gerri roberts Potomac, MD

They were great and easy to work with. They were very helpful.

4 years ago

Reply from ARW Home

Hello Gerri,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 30th, 2020

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John pooe Northport, AL

Very professional. Customer service was great when handling claim

4 years ago

Reply from ARW Home

Hello John,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 15th, 2020

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Fred S. Glenview, IL

Great initial response, issues are possibility locating certain contractors in my area.

4 years ago

Reply from ARW Home

Hello Fred,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 26th, 2019

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Angela Walker Warner Robins, GA

Service requested was corrected as asked for and appreciated 👌

5 years ago

Reply from ARW Home

Hello Angela,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 12th, 2019

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Anna Golodnaya Raleigh, NC

the call was quick and simple, the company that came to fix was good

5 years ago

Reply from ARW Home

Hello Anna,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 11th, 2019

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DFC Atlanta, GA

Quick and easy process to make a claim. Service provider was prompt and professional.

5 years ago

Reply from ARW Home

Hello DFC,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 4th, 2019

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Michael Florence, AL

Very bad experience they do not do what they say your best friend until something tears up then look out .Get ready to stay on the phone all day Not worth it at all!

5 years ago

Reply from ARW Home

Hello Michael,

We apologize for any inconvenience you may have experienced. According to our records, a representative from the claims office contacted you about possible options that are in accordance with our terms and conditions. Please feel free to reach out should you have any further questions.

Sincerely,
American Residential Warranty

Oct. 2nd, 2019

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Timothy Bedford, IN

We haven't had enough experience yet with them. Customer service is excellent.

5 years ago

Reply from ARW Home

Hello Timothy,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 24th, 2019

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