ARW Home: Read 480 User Reviews From Real Homeowners

star star star star star

Kathie Zeringue Slidell, LA

Making a claim with ARW was a phone call away, and despite the age and heavy use of both appliances, they were covered and taken care of quickly.

5 years ago

Reply from ARW Home

Hi Kathie,
Thank you for the kind review. We are pleased to hear that your issues were repaired and that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 13th, 2019

star star star star star

Teresa Raymer Philpot, KY

Liked my service the service man even had the part I needed on the service truck for my oven fixed it the same day he came out no wording the part

5 years ago

Reply from ARW Home

Hi Teresa,
Thank you for the kind review. We are pleased to hear that your oven was repaired and that we had the part ready at the moment of the visit!. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Kind Regards,
American Residential Warranty

Mar. 18th, 2019

star star star star star

Lee B Pompano Beach, FL

rest assured that ARW, will take care of your problem one way or the there, I have experienced it, no better company to be apart of..

5 years ago

Reply from ARW Home

Hi Lee,
Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 12th, 2019

star star star star star

Christian Y. Ortiz El Paso, TX

I have not had any issues with this company, all claims they have been able to cover or at least pay a large part of the problem.

5 years ago

Reply from ARW Home

Hello Christian,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 10th, 2020

star star star star star_border

John s Thorndale, PA

Have always responded quickly to my needs. Technicians were courteous. But sometimes had a long lapse in time before getting the correct parts and having them installed.

5 years ago

Reply from ARW Home

Hi John,
Thank you for the kind review. We are pleased to hear that your issue was repaired. We work hard to make sure that all the issues get repaired on time. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 26th, 2019

star star star star star

Larry Neal Ellenwood, GA

best service in town. when your applicances break down. professional, courteous and very knowledgeable. Larry N. Ellenwood, Ga.

5 years ago

Reply from ARW Home

Hi Larry,
Thank you for the kind review. We are pleased to hear that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 26th, 2019

star star star star star

Shawn Green Brighton, CO

I had a microwave go on the fritz. I was able to get the microwave repaired in a timely manner and to my satisfaction. Thank you!!!

5 years ago

Reply from ARW Home

Hi Shawn,
Thank you for the kind review. We are pleased to hear that your microwave was repaired and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 21st, 2019

star star star star star

E Spring Valley, NY

American Residential Warranty acted expediently in getting my claim serviced and I am extremely pleased with their services thus far.

5 years ago

Reply from ARW Home

Hi E,
Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 20th, 2019

star star_border star_border star_border star_border

Kari A Williams Cape Girardeau, MO

This company practices misleading advertising promises. Many CS reps are outsourced and barely understandable. Management is no better. If you want to wait 3 days minimum for service, and another week for a part, this is the company for you. I only had to use them twice for relatively minor repairs, and this happened both times. I had to threaten them with a lawsuit in order to have my most recent premium returned to me.

7 years ago

Reply from ARW Home

Hi Kari,

We apologize for the issues you experienced when placing a request for service with ARW on your Ice maker and Dishwasher. We do our best to provide the fastest service possible to our customers, however there may be limited times our vendors do not have same or next day availability in the event of non-emergency claims. In addition, each vendor may not have specific parts stocked depending on the type of failure and brand of the appliance. In these instances, parts must be ordered and shipped second day air to the vendor. Our records do indicate these claims were completed and and your last premium refunded to your account.

We appreciate your business and value your feedback. Please let us know if we can be of assistance in the future.

Sincerely,

American Residential Warranty

Feb. 4th, 2019

star star_border star_border star_border star_border

Kevin Starkville, MS

We had the worst experience with ARW we wanted for one to get our refrigerator fixed. Believe it or not it was a simple fix but that didn’t happen until a different technician was assigned he actually came. The first technician never showed up at our house and ARW took his word over ours and paid him for a billed two trips ( he never I repeat never came to our home. After several calls to the company we finally talked to someone that showed some sympathy towards our problem. Her name is Denise may God bless you. However because of the way we were treated we will still be reporting the company to the Better Business Bureau

1 year ago

Reply from ARW Home

Good morning Kevin,

We're sorry to know about the bad experience that you shared above! We would like to open an immediate investigation to see what transpired but unfortunately, we need more information to locate your account. Can you please contact us back at 888-508-8886 or email us at customerinfo@arwhome.com to better assist you.

Sincerely,

ARW Home Team

Jul. 5th, 2023

star star star star star_border

Angel Palacios Seattle, WA

What I like best is the solid honest answers and the service was very helpful having American Residential Warranty help me get the best sleep of my life knowing I was covered.

2 years ago

Reply from ARW Home

Hi Angel,

Your feedback is highly appreciated. Thank you so much for the review!

Sincerely,
ARW Home

Feb. 17th, 2023

check_circle

Verified Customer

star star star star star

Garreth Fearon

Very responsive, helpful and gave clear information

4 years ago

Reply from ARW Home

Hello Garreth,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 23rd, 2020

check_circle

Verified Customer

star star star star star

Derrick Ford

The times I required service, I received good response.

4 years ago

Reply from ARW Home

Hello Derrick,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 8th, 2020

check_circle

Verified Customer

star star star star_border star_border

Jeri Higgins

BECAUSE IT'S ALWAYS A CHALLENGE TO FILE A CLAIM AND IT TAKES LONGER THAN COMMERCIAL THEY SHOW ON TV

4 years ago

Reply from ARW Home

Hello Jeri,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Dec. 8th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Andrea Griggs

Completely deceitful. Charges multiple times per system and not for the problem. They itemize and charge for each thing. Buyer beware

4 years ago

Reply from ARW Home

Hello Andrea,

Thank you for providing your feedback. We apologize for any inconvenience you may have experienced, please send us a private message with more details regarding your experience and we would love to initiate a review to see if we can assist.

Sincerely,
American Residential Warranty

Nov. 24th, 2020

check_circle

Verified Customer

star star star star star

Dennette Ray

great promt service with very high rated service

4 years ago

Reply from ARW Home

Hello Dennette,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 16th, 2020

check_circle

Verified Customer

star star star star star

Ron Phoenix, AZ

Good customer service, they quickly respond to customers

4 years ago

Reply from ARW Home

Hello Ron,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 17th, 2020

check_circle

Verified Customer

star star star star star

franxes Mobile, AL

good service friendly treatment knowledgeable

4 years ago

Reply from ARW Home

Hello Franxes,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star

Margaret Louisville, KY

I go very good service from this company.

4 years ago

Reply from ARW Home

Hello Margaret,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star

Amelia Spooner

Professional and knowledgeble repair service men

4 years ago

Reply from ARW Home

Hello Amelia,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 19th, 2020

check_circle

Verified Customer

star star star star star

Denise

One call is call it take and they start be the warranty

4 years ago

Reply from ARW Home

Hello Denise,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 19th, 2020

check_circle

Verified Customer

star star star star star

David...Ewa Beach Hawaii

Very easy to deal with. Most repairs covered

4 years ago

Reply from ARW Home

Hello David,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 19th, 2020

check_circle

Verified Customer

star star star star star

Michael Larck

They have a really great response when contacted

4 years ago Edited January 10, 2024

Reply from ARW Home

Hello Michael,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Apr. 13th, 2020

star star star star star

Rosa m gramann Houston, TX

Jack was very proffesional, he explained very clear what my contract is all about and got me convinced to upgrade.

1 year ago

Reply from ARW Home

Hello Rosa,

Thank you so much for sharing your review. We're thrilled that you had an amazing experience with our company. If you have any questions or concerns, please contact us at 888-808-8886 or customerinfo@arwhome.com.

Sincerely,
ARW Home Services

Apr. 11th, 2023

star star_border star_border star_border star_border

Kandis Correa Fort Gibson, OK

Lied. Didn't cover my blower fan in my heating and ac unit. Currently without air in Aug temperatures, with 4 kids and they have having my cover 60% 0f the cost. Per- Sal r. American home shield covers total cost. Will be switching back. It's work speaking to someone who doesn't speak good English for the quailty of service.

2 years ago

star star_border star_border star_border star_border

Linda Dowdy Ione, CA

We had American Residential Warranty coverage for our new home for a year. Thankfully we never had to use it. The second year we decided not to renew. The company charged my account $500 without my permission and will not return my money. I have been waiting since June 21st and they have not responded to repeated requests.

2 years ago

star star_border star_border star_border star_border

Gwendolyn Weeks Columbia, SC

I have had coverage 2 years or more my first time making a claim I have been waiting almost a month for a part for my refrigerator in the mean time I have lost food. I was told it’s not their fault if my part is on back order. I wouldn’t recommend to anyone. I have made all the calls no one reached out to me. I am very dissatisfied!!!

2 years ago

star star_border star_border star_border star_border

Janet Santa Fairfield, CA

The sales people are friendly Beware....they only take responsibility for a bad repair from a company they send out if they pay for the entire repair. I am now out $1900.00 because they only paid part of it. I am the one now having to fight with company they sent out to get the correct part for my heater.

3 years ago

Reply from ARW Home

Hi Janet,

We apologize for the unfortunate experience you describe above. Please forward an email with your policy address and phone number to claims@arwplans.com, so we may look into your claim and complete a full review. Once we have verified your account, a member of our team will reach out to advise of the status of the review. We hope to have the opportunity to turn your experience around.

Sincerely, ARW Home Services

Nov. 11th, 2021

star star_border star_border star_border star_border

Alexandria Craig Philadelphia, PA

I waited 1 hour and 20 minutes for someone to finally answer my call and after explaining that my AC, which was serviced a week ago, has now frozen pipes and the service company hadn't received another service request to come back out on a 90-degree day, they put me on hold again to look into it.

3 years ago

Reply from ARW Home

Hi Ms. Craig,

We appreciate you taking the time to send us your feedback. We are disappointed to hear about the long wait times and the way in which your claim has been handled. If possible, please forward an email to claims@arwplans.com with your full address, phone number and account number (if known) associated with your ARW account. We will initiate a full investigation into your claim issues. We would like the opportunity to turn your experience around.

Sincerely,
American Residential Warranty

Jun. 22nd, 2021

star star_border star_border star_border star_border

Milt Shefter Arlington, WA

Heating went out and now nearly two weeks later, no action. Impossible to get through to either customer service or claims on weekends. Limited telephone times on weekends results in cut of after waiting up to 2 1/2 hours. Really bad customer service and no actions by claims. AVOID THIS COMPANY- M. Shefter

4 years ago

Reply from ARW Home

Hello Milt,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Jul. 23rd, 2020

star star star star star

charles wood Ladson, SC

The contractor they sent out was fast courteous and proficient. Service was delivered the same day requested.

4 years ago

Reply from ARW Home

Hello Charles,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 20th, 2020

star star star star star_border

Andrew Hendricks Orlando, FL

My experience has been satisfactory. My only concern is collecting deductible for customer before service man gets to your property.

4 years ago

Reply from ARW Home

Hello Andrew,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 20th, 2020

star star star star star_border

Shari Skiles Farmland, IN

They do a good job of covering most things. Getting a repair man in our rural area is tough but they always find a qualified repair service

4 years ago

Reply from ARW Home

Hello Sahri,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 8th, 2020

star star star star star

Catharine Crestview, FL

Very reliable, worked with customer. Sent money for payoff in a timely manner. I am happy with the service I receive.

4 years ago

Reply from ARW Home

Hello Catharine,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 3rd, 2020

star star star star star

DONALD R SUTTON Kinston, NC

Called in claim. Technician arrived within 24 hours. Problem solved. Couldn't ask for anything better.

4 years ago

Reply from ARW Home

Hello Donald,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 26th, 2019

star star star star star

Claude Beloch Memphis, TN

American Residential Warranty contracts qualified service providers that are qualified and very knowledgeable.

5 years ago

Reply from ARW Home

Hello Claude,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 16th, 2019

star star star star star

Carla Dunwell Lexington Park, MD

I love this company. The deductible is very affordable and they provide the best services. Very professional

5 years ago

Reply from ARW Home

Hello Carla,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 12th, 2019

star star star star star

Desiree Hall Somerdale, NJ

I need my central air conditioner fixed. The tech came out the same day and fixed my air conditioner.

5 years ago

Reply from ARW Home

Hello Desiree,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 27th, 2019

star star star star star_border

Evelyn Joseph St Louis, MO

My experience with American residential warranty was very good. I called with a problem regarding my plumbing it was resolve with a few days.

5 years ago

Reply from ARW Home

Hello Evelyn,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 19th, 2019

star star star star star

Barb Petroff Wauconda, IL

Great service over the years. Co-payments are still reasonable, and monthly payments have only risen slightly.

5 years ago

Reply from ARW Home

Hello Barb,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 13th, 2019

star star_border star_border star_border star_border

LORRAINE GASPAR Visalia, CA

Awful customer service! Horrible service providers. Take your money and provide horrible crappy service. NEVER DO BUSINESS WITHE THESE PEOPLE. They said they would reimburse me and the check is in the mail and it never came . CORRECTION: CHECK CAME OVERNIGHT AND I WAS REIMBURSED.

5 years ago

Reply from ARW Home

Hello Lorraine,

We have attempted to reach you by email/phone to help resolve any issues you may have experienced. At your earliest convenience, please reach out to us so that we can provide you with an amicable resolution. We appreciate the opportunity in advance.

Sincerely,
American Residential Warranty

Jun. 18th, 2019

star star star star star

nana Michigan City, IN

Repairman was very able to open the door of the fridge and know exactly what part needed to be replaced

5 years ago

Reply from ARW Home

Hello Nana,

We are pleased to hear that you are satisfied with our services but are a little confused as to why there was a 3-star associated with this review. Please feel free to reach out to us in the corporate office so that you may be able to express your concerns so that way we may come to an amicable resolution.

Sincerely,
American Residential Warranty

Jul. 8th, 2019

star star star star star_border

Colleen Elias Shreveport, LA

My microwave stop working and a technician came and found it to be beyond repair. The company sent me a check to cover the cost of replacing it.

5 years ago

Reply from ARW Home

Hello Colleen,

Thank you for your kind review. We are happy to hear that your microwave claim has been resolved. Please feel free to reach out to us in the future if there are ever any needs. We look forward in continuing to provide you service for your home warranty needs.

Sincerely,
American Residential Warranty

May. 21st, 2019

star star star star star

J.J Torrealba Rochester, NY

I have ben using American Residential Warranty for the past year. I'm very happy with them. I found them reliable.

5 years ago

Reply from ARW Home

Hello JJ,

Thank you for your kind review. We are pleased to hear you're content with the services we provide. If there is anything we can do, please feel free to reach out us as we are always happy to help. We look forward to continue to provide services for your home warranty needs.

Best Regards,
American Residential Warranty

May. 8th, 2019

star star star star star

Laurie Canastota, NY

I am very happy with American Residential Warranty. When I have put a claim in they are very helpful.

5 years ago

Reply from ARW Home

Hi Laurie!
Thank you for the kind review. We are pleased to hear that you're satisfied with our service and that we were able to help you with your claim. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 15th, 2019

star star star star star_border

Mary Baton Rouge, LA

My experience with ARW has been wonderful, I made the call for service on garbage disposal and with 3 weeks I had a new one.

5 years ago

Reply from ARW Home

Hi Mary,
Thank you for the kind review. We are pleased to hear that you are enjoying your brand new garbage disposal from our replacements department. We are satisfied to know that your experience with our company has been wonderful. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 4th, 2019

star star star star star_border

Gloria Vaughn Indianapolis, IN

They came when they said", they will be there. They thought they fix it but had to vome back n do something else to it. But It did get fix, good job.

5 years ago

Reply from ARW Home

Hi Gloria,
Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 1st, 2019

star star_border star_border star_border star_border

Elizabeth Tampa, FL

Our washing machine broke. The ARW repair people sent someone out to fix it who charged $350 for a “repair” and then said it was unrepairable. So, instead of getting a check for $500 as we should have to get a new washer, we only got $150. If the washer could not have been fixed, time, money and parts never should have been ordered.

5 years ago

Reply from ARW Home

Lisa,
It was a pleasure speaking with you this morning. I we discussed, i will be researching this claim and hopefully providing an amicable resolution.
Kind regards,
American Residential Warranty

Mar. 22nd, 2019

star star star star star

Carl Foster Charleston, WV

ARW people was a joy to talk with in getting my problem work out and getting the right people for the job.

5 years ago

Reply from ARW Home

Hi Carl,
Thank you for the kind review. We are pleased to hear that your issue was resolved. It's always a pleasure to talk to our customers and help them with their claims. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 21st, 2019

star star star star star

Mia Tyler Durham, NC

I have only had to call in one claim.. Customer service was so nice and patient with all my question.

5 years ago

Reply from ARW Home

Hi Mia,
Thank you for the kind review. We are pleased that you had a great experience at our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 20th, 2019

ARW Home Reviews