ARW Home: Read 483 User Reviews From Real Homeowners

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Anthony E Bradley Sr Springfield, OH

Talking to Sharlene this morning went absolutely great. She was so nice and professional. I truly appreciate her professionalism. Thank you

2 years ago

Reply from ARW Home

Hi Anthony,

Your feedback is highly appreciated. Thank you so much for the review!

Sincerely,
ARW Home

Feb. 17th, 2023

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April Simpson Fayetteville, NC

I will no longer recommend them. I have had 2 bad service experience. The 2nd one has taken the cake. My toilet was clogged and plunging it was doing nothing. Place a service request and after 9 days of no one coming I called ARW and they told me to either wait until their Service contractor comes out or hire one myself and get reimbursed. I hired Root Rooter who cleared the clog and now ARW won't reimburse me unless I tell them what caused the clog. Very humiliating for me to tell them a large stool got stuck.

3 years ago

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Frederick E. Person

1, Company has no call-back feature for long wait times 2. Company website does not have an online claims component 3. The online site does not provide the complete account number which is requested by the claims department 4. Prior claims are difficult to reference for pertinent information

3 years ago

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Colleen Olson Dallas, TX

Our clients and I are extremely satisfied with the customer service we received, especially from Dani S. We highly recommend her!

3 years ago

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Vincent Rawlings Reisterstown, MD

I recently filed a claim for my boiler system paid the deposit service charge and was told someone will be out to my house between 8am to 5pm, I should have suspected that it was phony! No one never showed up or even called to say that they were not coming. I took of from work lost pay. When I called to speak to a supervisor to remy the situation they never called me back! WORST EXPERIENCE EVER I WILL NEVER do business with them again I canceled my policy asap!! Save yourself the time and headaches!!

3 years ago

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Dade Sherman Smithfield, NC

This is one of the worst companies I have dealt with. I turned in two (same) invoices for $300.00. They never paid and I spent 15 plus hours on the phone with them. Do NOT use this company. I tried for 3-4 months to get the $300.00 and they gave me the run around. Do not waste your time with them. I canceled BOTH of my policies! GOOD RIDANCE AND GOODBYE!!!!!!! I PAID THE $300.00 OUT OF MY FUNDS!!!!!!

3 years ago

Reply from ARW Home

Hi Dade,

We apologize for the unfortunate experience you describe above. Please forward an email to claims@arwplans.com so we may review your claims experience and a member of the Corporate team will reach out to you directly to discuss the outcome of the review. We thank you for your feedback so we may review our business processes.

Sincerely,
ARW Home Services

Jan. 21st, 2022

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Rose Watkins Evergreen Park, IL

I have been with American Residential Warranty for a number of years. The service call I put through the first part of November has not been resolved. Refrigerator not working probably food going bad. ARW giving me the runaround. The service department told them they couldn’t fix it. They still giving me the runaround, I have throw away so much food. Couldn’t have a Typical Thanksgiving Dinner or Christmas Dinner. Food would go bad. My opinion ARW has went down hill when taking care of the customer. It is now January 3 2022 still waiting on a resolution.

3 years ago

Reply from ARW Home

Hi Rose,

Thank you for reaching out to ARW Home. We deeply apologize for the unfortunate experience you have described above. We are working with our Claims Department to review and determine a resolution for you in the immediate future. Please direct all inquiries to our Corporate Escalations team via claims@arwplans.com so we may also expedite any future requests. A member of our Corporate team will be reaching out to you shortly to discuss your experience further. We value you, as a customer and hope to have the opportunity to turn your experience around.

Sincerely,
ARW Home Services.

Jan. 5th, 2022

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Karen Jensen Mission Viejo, CA

My ice maker leaks. My freezer door is frozen shut and is very difficult to use. Yet I’m told it’s my responsibility to pay for repairs to the door after paying the premium for 10 months without using the warranty and $55 to open this claim! The customer service person, Monica, was rude, slow to respond and very difficult to understand. I felt brushed off rather than assisted. Plus she would not allow me to speak to a supervisor!

4 years ago

Reply from ARW Home

Hi Ms. Jensen,

We apologize for the unfortunate experience you describe above. Please forward an email with your policy address and phone number so we may look into your claim and complete a full review. Once we have verified your account, a member of our team will reach out to advise of the status of the review. We hope to have the opportunity to turn your experience around.

Sincerely,
ARW Home Services

Sep. 20th, 2021

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Denise Gaskins-Pena MA

They contracted a plumber to fix my disposal. The contractor informed me there were rocks blocking my disposal from working. He couldn't fix it!! They didn't have any other contractors!! I had to wait a month to get my $55 credited and then American Home Warrenty charged me $10 over my regular monthly payment when they had Covid-19 lower prices, WOW. Customer service does not exist.

4 years ago

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Dan Whitaker Eagle Mountain, UT

Absolutely TERRIBLE. I've been on hold for HOURS over the last 5 days trying to get them what they promised to do and what I pay $200 per month for. They don't answer emails, texts, phones or anything. And they have 11 phone numbers -- I've tried them all multiple times. Just trying to get a water heater replaced. The Service Provider looked at it and they've been trying to get hold of ARW too. HORRIBLE service, horrible response.

5 years ago

Reply from ARW Home

Hello Dan,

Our apologies for any inconvenience you may have experienced, our records show you have made contact with the claims office. Please feel free to send us a direct message or reach out to our corporate office as we would be more than happy to assist.

Sincerely,
American Residential Warranty

Sep. 22nd, 2020

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Marisol Los Angeles, CA

You guys are the worst home warranty. When I call for claim every time you have to know the model and Serial number of the product and most time you say it’s not in your system. The company’s you send out do not do there job or do not come out to check the product. You guys take advantage of people and don’t give the right Reimbursement back. Cause you say the older the product is the less reimbursement you get back.

5 years ago

Reply from ARW Home

Hello Marisol,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Jul. 23rd, 2020

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Antonia Anderson Fayetteville, NC

Easy to contact and set up a time for service. Good communication with the company while claim was being completed. Quick payout of money toward replacement of items.

5 years ago

Reply from ARW Home

Hello Antonia,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 17th, 2020

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loretta aguilar Portales, NM

I called them to come work on my air conditioning and they put free on in it but they did not pay but maybe a 4th of what it cost so I payed more out of pocket plus a 55 dollar service fee and the people they came out fixed it told me I should go with a different company cause they have had a lot of complains about them. When I called to cancel policy they said they didn't having think saying I canceled so they still charged me again cannot get money back called 3 times everyone says something different.

5 years ago

Reply from ARW Home

Hello Loretta,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Jul. 10th, 2020

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Ethan Verhagen South Holland, IL

This company is messed up! I made a claim after 45 days my ceiling fan broke, they said someone would call in 48 hours, no one did. I called and they said to go to lowes web site and pick it out up to 150. no one called again then they called and said call lowes directly and they have an installer to put it in. later the next day they said they denied the claim? then I called about my A/C they gave me a company that is out of business with a bad number? then they transferred me and I have been on hold for 45 minutes no answer yet. don't use this company!

5 years ago

Reply from ARW Home

Hello Ethan,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Jul. 10th, 2020

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Gene Glencoe, IL

Very poor customer relationship right out of the gates: two different agents called me in response to my request for quotes and both were very rude. They refused to send me detail information about plans referring to web site that does not provide sufficient information. One went as far as saying that if I do not understand computers it is not their fault. Never mind I am computer program developer and know that in well run company such information would be provided and it does not take much to generate email. Very bad sale practice!

5 years ago

Reply from ARW Home

Hello Gene,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

May. 15th, 2020

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Mary Jones Fort Mill, SC

Very professional. I called with a problem with my refrigerator and a technician was sent out and fixed my refrigerator in a timely manner.

5 years ago

Reply from ARW Home

Hello Mary,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Apr. 24th, 2020

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Michele Vilamarim San Mateo, CA

I got taken for $900. I was told by the sales woman oh we cover racks, rust. She was very deceitful she mentioned all these bells and whistles. I thought oh great I left American home shield what a fool I was. The customer service reps are so rude and the people that they send out are so nasty one man made me cry. I'm going back to American home shield The service is higher but now I see why.

5 years ago

Reply from ARW Home

Hello Michele,

Thank you for reaching out to us about your recent dishwasher claim. We apologize that you are not fully satisfied with this claim, however, at this time the dishwasher is not eligible for coverage as we do not cover physical damage, rust or mold. Upon further review of previous claim history, we do hope that we met your expectations on the ceiling fan claims and your interior electrical system claim. If we can be of further assistance on these claims, please do not hesitate to contact us directly.

Sincerely,
American Residential Warranty

Apr. 17th, 2020

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Linda Rural Retreat, VA

I have had three or four claims since taking out this warranty. Same thing, we have no one in your area to come out for repairs. After about three weeks and several calls, a check is sent to you for less than a third of what it cost to repair/replace anything. Those ads on TV are very, very deceptive. Nobody comes out on the same day. All lies, no one ever came to my house . The last straw came when they upped the claims service fee amount from $55 to $75, and increased the monthly rate by $6.50.

5 years ago

Reply from ARW Home

Hello Linda,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Mar. 24th, 2020

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Timothy Burns Louisville, KY

American Residential Warranty are always there when something repair in my home. But I'm not happy with the price going up on my bill.

5 years ago

Reply from ARW Home

Hello Timothy,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. We will be reaching out to you shortly in regards with the price change to provide a resolution that will provide some assistance to you. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Mar. 18th, 2020

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Jernell Green Houston, TX

Thank for the excellent service. Thanks for be on time and providing me with the information I needed get my appliances serviced

5 years ago

Reply from ARW Home

Hello Jernell,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Mar. 13th, 2020

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Dale Draga Oldsmar, FL

Highly recommend american residential.. Prompt friendly service.. For what you pay you more than get your moneys worth !

5 years ago

Reply from ARW Home

Hello Dale,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Mar. 6th, 2020

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chester wilburn Hazel Crest, IL

My experience wit my furnace was in a few words contact day 1, completed day 2. replaced my furnace fan within 24 hours

5 years ago

Reply from ARW Home

Hello Chester,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Mar. 5th, 2020

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George Nicholas Bragg Omaha, NE

Pipes burst in my basement called this company considering I'm paying for them on a monthly basis they told me they could not get anybody to my house until Monday then told me if I could get someone here they would reimburse me now they're telling me that if I don't give them $55 to start a claim or they won't pay for anything what kind of company is this need to have water and they refuse to do anything to help but yet want me to pay them for something I done by getting the contractor here

5 years ago

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Angela Roberts Upper Marlboro, MD

It was a great experience. I had personalized service experts who knew the layout of my home and recommended the best options.

5 years ago

Reply from ARW Home

Hello Angela,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Feb. 20th, 2020

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Colleen Cockeysville, MD

ARW got someone out to my house quickly. They did a thorough job and were able to get the issue fixed with replacing a part.

5 years ago

Reply from ARW Home

Hello Colleen,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 19th, 2019

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Estella Shackelford Forrest City, AR

I had very good service experiences with American Residential Warranty. The services were in a timeless matter and professional.

5 years ago

Reply from ARW Home

Hello Estella,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 16th, 2019

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Dianne Bennett Elizabeth, NJ

I am very happy with American Residential Warranty. The piece of mind that we have with having a home warranty is priceless. They have great customer service.

6 years ago

Reply from ARW Home

Hello Dianne,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Nov. 27th, 2019

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Frederick gray Ellenwood, GA

When I had problems with my a.c. unit I called American residential and they sent out a technician and got the problem fixed quickly

6 years ago

Reply from ARW Home

Hello Frederick,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 15th, 2019

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Rick Tilander Antelope, CA

Our water heater started leaking so we called and 4 days later the plumber show’s up as they were just contacted today. Then we find out that this fine warranty company will only cover $300 of the bill leaving us to pay $1850! And that’s because the heater was 10 years old but even if it was a day old they would only cover $500 of the bill. And of course we didn’t know this until the job was half done. I hope this review convinces others who are considering this company encourages them to look elsewhere.

6 years ago

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Marlene New Orleans, LA

American warranty has been great for me. I had two issues in my home and they responded and took care of the issue within a week

6 years ago

Reply from ARW Home

Hello Marlene,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 10th, 2019

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Jenny soriano Hillsboro, OR

I had a very pleasant and easy experience in getting my microwave fixed. The company made the process very easy and simple. I appreciated that a lot.

6 years ago

Reply from ARW Home

Hello Jenny,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 4th, 2019

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Wanda Frasure Edgewater, FL

Washer stopped working co response was answered imm ediately. Part was ordered and within a f ew days job was finished.1

6 years ago

Reply from ARW Home

Hello Wanda,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 24th, 2019

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Alexis Holmes Saint Ann, MO

My grandmother purchased this policy for her home. Not shortly after her air conditioner went out. She recieved estimates between $2800-$5000 to put in a new ac unit. She was offered $1100. Not enough to cover replacing it. She is an elderly woman on a fixed income and has been without her AC for over a week. She has repeatedly asked for a copy of the policy with no response. I suggest thinking twice before going with this company

6 years ago

Reply from ARW Home

Hello Alexis,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Sep. 18th, 2019

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Charles Smith

We needed a repair shortly after the 30 day period.We called to report the problem and had good customer service.The repair was done the next day.

6 years ago

Reply from ARW Home

Hello Charles,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 12th, 2019

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MissB Forest Park, GA

They sent a very knowledgeable technician out and he repaired the issue and also gave information and referrals to handle the cause of the problem

6 years ago

Reply from ARW Home

Hello MissB,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 6th, 2019

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Sandra Griffin Washington, DC

I called for a dishwasher repair. It took three months of bad service and it still doesn't work. They sent Hevely Cool out to make the repairs and they said it was repaired then the first time I used it I found out Hevely Cool didn't replace a gasket and that caused water to leak out through the floor and caused water damaGED in my basement. Hevely Cool and American Residential Watranty both refused responsibility for the damage. Now I have more damage than I started with with no resolutions. I think they give Horrible service.

6 years ago

Reply from ARW Home

Hello Sandra,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely, American Residential Warranty

Aug. 13th, 2019

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bonnie raimondi Clayton, DE

They arrived on time.They informed us every step of the way.They resolved the situation in a timely manner.they were very courteous.

6 years ago

Reply from ARW Home

Hello Bonnie,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 13th, 2019

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Tracie Absecon, NJ

My central air conditioning went out ,it took almost a week for someone to come out to look at it. The service man came out said it needs a compressor, I was told the company that American warranty sent out, only works 2 days a week in my areas, we are in a heat wave, and it might take about a week or more them to get back out here. This is nonexcuseable . The service company that they sent out told me to go buy a window air conditioner, are you kidding me. This is ridiculous, bad business.

6 years ago

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Arlene Raleigh, NC

This is an awesome service to have. This service allows me to have a peace of mind with the confidence that my home is covered and so is my checkbook

6 years ago

Reply from ARW Home

Hello Arlene,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely, American Residential Warranty

Jul. 24th, 2019

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JIMMY BUTTS Waldorf, MD

American Residential Warranty to date has provided a professional service at a reasonable price. I have been with them for over four years.

6 years ago

Reply from ARW Home

Hello Jimmy,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 24th, 2019

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L. Chormanski Middletown, NY

ARW has not answered a phone call in under two hours, today my claim was demied because I had to have plumber replace a leaking hot water heater and claim was mot opened in time. Last summer I had a umber they sent not show up and charged the plan $600 of work that was never completed. Be sure to call and wait on hold for two hours to have them okay you finding a tech before having work done or you will have claim rejected as well. Going to cancel in 30 days when my new plan with another company kicks in.

6 years ago

Reply from ARW Home

Hello L. Chormanski,

We apologize for any inconvenience you may have experience. Unfortunately, I am unable to locate your account given the information provided in this review. Could you please send us the name, address, and phone number associated with your account ? We would like to initiate a full review and see what we could do to help. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Jun. 19th, 2019

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Ken Plasky Marshall, WI

Just a great company. This may be cliche to say but they do put the customer first. They bring in great and experienced techs without a high so pay.

6 years ago

Reply from ARW Home

Hello Ken,

Thank you for your kind review. We are pleased to hear that you are satisfied with our overall service. Please do not hesitate to reach out should any need arise. We look forward in continuing to serve you for your home warranty needs.

Sincerely,
American Residential Warranty

May. 30th, 2019

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Ricky O Moore Goldsboro, NC

The service was very professional,they were on time, and example what they were doing, I would recommend them to others.

6 years ago

Reply from ARW Home

Hey Ricky ,
Thank you for the kind review and your recommendation!. We are pleased to hear that your issue was repaired and that you received the best service, which is our goal. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 25th, 2019

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Mrs. Bethley Douglasville, GA

DON'T DO IT!!! THEIR SERVICE SUCKS! Purchased the platinum plan. Had a great buying exp. Now, fast forward to needing to use the service. My AC stop blowing, called arw, they sent out 3 different technicians in which each gave a different diagnosis and all 3 technicians ultimate goal was to sell me a new unit. My conclusion is arw has partnered with inexperienced companies that are money hungry and always looking for a big score in every customer. Needless to say, I canceled their service went with a new warranty company and my AC was repaired.

6 years ago

Reply from ARW Home

Mrs. Bethley,
We are very sorry to learn of this experience as this does not reflect how our company does business. We would very much like the opportunity to look into your claim further and provide some kind of resolution, but we are unable to locate a customer account with the information provided on this review. We will send you a private message to gather more information, determine if in fact you are a ARW customer and assist you properly. You can also send an email to for assistance or call 888-508-8886.
Best regards,
American Residential Warranty

Apr. 25th, 2019

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Mehrtdad Tajkarimi Greensboro, NC

I think being responsive and on time is a very critical task for insurance company and American residential is very responsive about it.

6 years ago

Reply from ARW Home

Hello Mehrtdad,
Thank you for the kind review. We are pleased to hear that you're satisfied with our company. We work hard to make sure all of our customers receive the best service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 25th, 2019

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Alma Las Vegas, NV

I talk to the guys on the phone they took care right away it was fast srvice and very pleasent on the phone .i will stay with residential.

6 years ago

Reply from ARW Home

Hi Alma!
Thank you for the kind review. We are pleased to hear that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Thank you for your loyalty to our company.

Sincerely,
American Residential Warranty

Apr. 18th, 2019

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Terri Wilson, NC

Dryer stopped. Called ARW, they schedule service person to repair it the day. The service was flawless. I’m glad I have ARW.

6 years ago

Reply from ARW Home

Hi Terri,
Thank you for the kind review. We are pleased to hear that your dryer was repaired and that your experience with our company has been the best. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 16th, 2019

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Coleen F Joseph Sugar Land, TX

I would not recommend this company to any one looking for a home warranty company, they only fix small appliances, I been with this company a minute my heater went out on my central unit 7 days passed I got the runner around on the 8 day they called and said they would buy me out for 700 they never told me anything about buying me out they are a big rip off I will be getting with the better business bureau please don't sign a contract with them

6 years ago

Reply from ARW Home

Coleen,
We are sorry you are not fully satisfied with the outcome of the recent claim you filed with American Residential Warranty. Our goal is to provide the best experience possible. We have initiated a full review of your claims to see if there is more we can do.
Thank you for bringing this to our attention. When the review is complete we will reach out to your with an update.
Best Regards,
American Residential Warranty

Apr. 9th, 2019

star star star star star

Mike jones Philadelphia, PA

Great company ! Highly recommend everyone that owns a home. They were very professional and courteous. With an affordable deductible each month.

6 years ago

Reply from ARW Home

Hi Mike!
Thank you for the kind review. We are pleased to hear that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 28th, 2019

star star star star star

James Cook Palm Bay, FL

Great customer Service and the information provided by Thomas was very informing which prompted me to acquire additional insurance.

6 years ago

Reply from ARW Home

Hi James,
Thank you for the kind review. We are pleased to hear that you're taking advantage of our coverage plans. You are more than welcome to call our Customer Support reps with any questions that you may have. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 20th, 2019

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