Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Andrew Minson Ponca City, OK

It‚Äôs near impossible to get help with one phone call, to fix one issue I typically have to make multiple phone calls and wait days or weeks for assistance.

3 years ago

Reply from Vivint

Thank you for your feedback, Andrew. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Roger McGuire New Market, AL

Data load on home internet is great. Equipment doesn't appear worth price paid.

3 years ago

Reply from Vivint

Thank you for your feedback, Roger. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Barbara Sannino Crestview, FL

Very responsive customer service; knowledgeable phone techs.

3 years ago

Reply from Vivint

Thank you for your feedback, Barbara! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Richard (Tom) Groves Dallas, TX

Once bugs were worked out at the beginning, we are very happy with the system

3 years ago

Reply from Vivint

Thank you for your feedback, Richard. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Kirstie Robinson Union City, GA

Love it the doorbell is awesome been able to work it from my phone I love it

3 years ago

Reply from Vivint

Thank you for your feedback, Kirstie! We are so glad to hear about your experience with your doorbell and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Dawn Broadwater Barrackville, WV

Everything is well except the camera in the shed periodically goes off line.

3 years ago

Reply from Vivint

Thank you for your feedback, Dawn. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Cynthia Kerr Greensboro, NC

Rocky at first with entire system, then after several calls it leveled out.

3 years ago

Reply from Vivint

Thank you for your feedback, Cynthia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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DM Washington, DC

It has been great but the only thing I would change is the amount of time the camera records

3 years ago

Reply from Vivint

Thank you for your feedback, DM! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Colton Lee Syracuse, UT

I got a system from you guys then you screwed up and took the full amount out of my checking instead of the loan so I had you guys remove the equipment out of my house

3 years ago

Reply from Vivint

Thank you for your feedback, Colton. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Bethany Flandreau, SD

The salesman mislead us and once we were in we were outside our trial to cancel so stuck

3 years ago

Reply from Vivint

Thank you for your feedback, Bethany. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Ethel Stuttgart, AR

I‚Äôm not able to access my camera on da app on my phone at all

3 years ago

Reply from Vivint

Thank you for your feedback, Ethel. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Feb. 9th, 2021

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Verified Customer

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William Murray Jr Mount Laurel, NJ

The front door lock gives an error through the app saying the door is unlocked and your company wants me to pay to get it fixed.

3 years ago

Reply from Vivint

Thank you for your feedback, William. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Doris Ruffin Cincinnati, OH

I feel safe because I can see who is ringing my doorbell with opening my door.

3 years ago

Reply from Vivint

Thank you for your feedback, Doris! We are so glad to hear about your experience with your doorbell and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Courtney Huiett Columbia, SC

Is very convenient when you're not at home and you can see what's going on at your home.

3 years ago

Reply from Vivint

Thank you for your feedback, Courtney! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Eugene Denver, CO

The ease of use and it's high quality. It's ability to record everything and Hi-def visuals

3 years ago

Reply from Vivint

Thank you for your feedback, Eugene! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Rick Schneider Isanti, MN

Great service and the install team is fast and well trained.

3 years ago

Reply from Vivint

Thank you for your feedback, Rick! We are so glad to hear about your experience with your serivnces and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Carlos Moreno Killeen, TX

3 but there customer service every time I called all they said is reboot your panel

3 years ago

Reply from Vivint

Thank you for your feedback, Carlos. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Linda Brown Tracy, CA

I like everything about Vivint. Sales Rep was very professional.

3 years ago

Reply from Vivint

Thank you for your feedback, Linda! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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kristi patchen Norfolk, VA

sometimes it doesnt catch people on our porch. mostly i live ut though

3 years ago

Reply from Vivint

Thank you for your feedback, Kristi. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Mark hukka Wasilla, AK

I like the ability to see anything around my place. Peace of mind.

3 years ago

Reply from Vivint

Thank you for your feedback, Mark! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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TJ Cartwright Upper Marlboro, MD

The service was great and questions were answered in a professional way.

3 years ago

Reply from Vivint

Thank you for your feedback, TJ! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Patricia Cox Niagara Falls, NY

My doorbell camera keep going off line and my speaker won't work in my daycare area so the kids can't hear me when I'm talking to them

3 years ago

Reply from Vivint

Thank you for your feedback, Patricia. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Jimmy prather Rochester, NY

I like it, great picture,and view 3 protection, reboot the system

3 years ago

Reply from Vivint

Thank you for your feedback , Jimmy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Amy Denver, CO

The cameras have great visual views . Customer service is easy to content .

3 years ago

Reply from Vivint

Thank you for your feedback, Amy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Phyllis Trickett Tomball, TX

Great customer service! Knowledgeable technicians! Quick response!

3 years ago

Reply from Vivint

Thank you for your feedback, Phyllis! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Chris Parrish Whitehouse, TX

Easy to use and feel secure in home and away. Easy to use on the phone app.

3 years ago

Reply from Vivint

Thank you for your feedback, Chris! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Carl Pray Lansdowne, PA

User Hub is a little small and it doesn‚Äôt activate once someone‚Äôs detected in my driveway.

3 years ago

Reply from Vivint

Thank you for your feedback, Carl. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Neola Jabczynski Clearfield, UT

Great system .Love that it lets us know when we get a package.

3 years ago

Reply from Vivint

Thank you for your feedback , Neola! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Mary Ann Blankenship Saint Charles, MO

I like the security and safety and easily to work and control from my phone

3 years ago

Reply from Vivint

Thank you for your feedback , Mary! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Carla Jones Norman, OK

The young man that sold it to me did not train me on how to use it or give me a booklet that would tell me how to use it.

3 years ago

Reply from Vivint

Thank you for your feedback , Carla. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Angela Zeller Waco, TX

They try to up-sell items with the promise your price won't go up, then try to increase your monthly payment by double.

3 years ago

Reply from Vivint

Thank you for your feedback, Angela. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Lisa Missouri City, TX

I dont like that the front door always tells me failed to lock and the backyard camera is always offline.

3 years ago

Reply from Vivint

Thank you for your feedback, Lisa. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Shirley R Barr Converse, TX

So far not good at all. I have had to call them way to many times and still can not get my thermostat to work correctly.

3 years ago

Reply from Vivint

Thank you for your feedback , Shirley. We appreciate your honesty about your experience with your thermostat and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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David Contreras Corpus Christi, TX

Technician damaged my floor and wall during install. I sent the feedback to Vivint and never got a reply.

3 years ago

Reply from Vivint

Thank you for your feedback , David. We appreciate your honesty about your experience with  your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Angie Martinez Midland, TX

The alarm system Vivint does not capture running autos that cross through your property, it does not capture pets or neighborhood malicious animals on camera.

3 years ago

Reply from Vivint

Thank you for your feedback , Angie. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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José Mercado Pueblo, CO

I like how I can access everything from my mobile but it would be great if my doorbell camera would not turn pink or rewind when I try to

3 years ago

Reply from Vivint

Thank you for your feedback , Jose. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Daryl Burlington, NC

You need to be more transparent with the pricing ....customers hate surprises when they get their bill

3 years ago

Reply from Vivint

Thank you for your feedback, Daryl. We appreciate your honesty about your experience with your billing  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Gary Holler Davidson, NC

Made everything simple. Installation was a breeze, and easy to set up.

3 years ago

Reply from Vivint

Thank you for your feedback , Gary! We are so glad to hear about your experience with your installation and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Teri Johnson Hopkins, SC

I was lied to when I first signed up with someone that does not work with the company anymore and they did not honor what he sold me on

3 years ago

Reply from Vivint

Thank you for your feedback , Teri. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Scott Allen Circleville, OH

Service has been really good! However, we've yet to get the front door camera to work after a number of attemps.

3 years ago

Reply from Vivint

Thank you for your feedback , Scott. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Ronda Rubin Sioux Falls, SD

The smoke detector works great. Mine went off because of frying bacon.

3 years ago

Reply from Vivint

Thank you for your feedback , Ronda! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Jeff Jenkins Houston, TX

I love the service features as a whole. What I don't like, is that I never received my yard sign

3 years ago

Reply from Vivint

Thank you for your feedback , Jeff. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Melissa Robles Pharr, TX

They installed it in a wrong place. I been having problems since I first got it. Nothing but problems with Vivint. I do not recommend it to anyone. Waste of money

3 years ago

Reply from Vivint

Thank you for your feedback , Melissa. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Jennifer Hebert Aurora, CO

My ability to view my cameras away from home and sometimes even in my house are not available. its a struggle

3 years ago

Reply from Vivint

Thank you for your feedback, Jennifer. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Scott Hatfield Layton, UT

Just working with the guy who sold it plus when the police showed up because of an accidental park going off.

3 years ago

Reply from Vivint

Thank you for your feedback , Scott. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Frank Tinajero San Bernardino, CA

I'm always losing service on my cameras or they don't work properly. I feel I'm over paying and I don't like that I had to finance equipment

3 years ago

Reply from Vivint

Thank you for your feedback , Frank. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Matt Hoffmann Shalimar, FL

Ease of access of app and the overall operation of the security system.

3 years ago

Reply from Vivint

Thank you for your feedback , Matt! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Letia Washington Amityville, NY

The prices are too high and the customer service reps give you a different answer depending on who you talk to.

3 years ago

Reply from Vivint

Thank you for your feedback , Letia. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Jack Miami, FL

My doorbell camera never worked. The cameras are not positioned well and go off constantly due to the landscape movement.

3 years ago

Reply from Vivint

Thank you for your feedback , Jack. We appreciate your honesty about your experience with  your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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ERICK K MORRIS Florence, MS

Poor promotions. I can't seem to find a promotion good enough to have outside cameras added to my plan.

3 years ago

Reply from Vivint

Thank you for your feedback , Erick. We appreciate your honesty about your experience with your account  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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