Vivint: Read 8,449 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Donald Reichert Chesapeake, VA

My experience with Vivint has been good. The service and quality is good.

4 years ago

Reply from Vivint

Thank you for your feedback, Donald! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Frank David Ortiz El Paso, TX

No issues, system works great. Very helpful technicians during installation

4 years ago

Reply from Vivint

Thank you for your feedback , Frank! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Billy Porter Canton, MS

Overall my products are great however the ins installation was not as good

4 years ago

Reply from Vivint

Thank you for your feedback , Billy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Neyron E Wheatle Orlando, FL

Was amazing the service and quality and effectiveness of service

4 years ago

Reply from Vivint

Thank you for your feedback, Neyron! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Peter M Triolo Aurora, CO

When I have had to call they have been very friendly and helpful Thank you

4 years ago

Reply from Vivint

Thank you for your feedback, Peter! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Mike Silva Meridian, ID

I enjoy being able to check on my home, even when I‚Äôm not actually home.

4 years ago

Reply from Vivint

Thank you for your feedback , Mike! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

Juan Trevino Victoria, TX

Doors not working correctly, pad locks always saying batteries are low not very good service to access the camera

4 years ago

Reply from Vivint

Thank you for your feedback, Juan! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

LaTisha Gary, IN

Awesome service love I can see my house from wherever I am at.

4 years ago

Reply from Vivint

Thank you for your feedback, LaTisha! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Aaron Gerow Burton, MI

Best security system I have ever used, by far. very user friendly.

4 years ago

Reply from Vivint

Thank you for your feedback , Aaron! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Chris Petree Rolesville, NC

I cannot get the camera to alarm on motion. It only alarms when a person is detected and it MISSES people and gives FALSE alarms CONSTANTLY!!!!

4 years ago

Reply from Vivint

Thank you for your feedback, Chris. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Bobby Corpus Christi, TX

It is always reliable. Our last security system was always malfunctioning.

4 years ago

Reply from Vivint

Thank you for your feedback, Bobby! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Laura L Gurule Fort Lupton, CO

I have had a good experience with they system. It is what I expected.

4 years ago

Reply from Vivint

Thank you for your feedback , Laura! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Pele Nunley Mansfield, TX

It never worked for more than a month. 6 plus techs came out over several months to try and fix equipment and connect problems. Nothing was ever resolved.

4 years ago

Reply from Vivint

Thank you for your feedback, Pele. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Dwayne Rivers Brooklyn, NY

Excellent thus far. Customer service, techs, and remote tech are great.

4 years ago

Reply from Vivint

Thank you for your feedback, Dwayne! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Brenda Martin-Williams Winter Haven, FL

I do not like the representatives when I called they were very disrespectful and not sympathetic when i called when our family home were almost robbed

4 years ago

Reply from Vivint

Thank you for your feedback, Brenda. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Hour Severson Sioux Falls, SD

It's ok the installation was good but the service and the camera play back is slow or non existence.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Ronald Thompson Madison, MS

I like all the advanced features and fast response time for burglar alarm

4 years ago

Reply from Vivint

Thank you for your feedback, Ronald! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

check_circle

Verified Customer

star star star star star

Steve Williamson Louisville, KY

Extremely pleased, the installation was completed in a timely manner.

4 years ago

Reply from Vivint

Thank you for your feedback , Steve! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

check_circle

Verified Customer

star star star star star

Jason Maldonado Temecula, CA

Service is good so far. Have experienced no problems to this date.

4 years ago

Reply from Vivint

Thank you for your feedback , Jason! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

check_circle

Verified Customer

star star star star_border star_border

William Simmons Ashtabula, OH

I dont like that I cant access my account online because of a glitch that says I have 2 email addresses registered.

4 years ago

Reply from Vivint

Thank you for your feedback, William. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

check_circle

Verified Customer

star star star star star

Allen Barnes Milwaukee, WI

It's been good so far. The customer service is excellent. Thank you.

4 years ago

Reply from Vivint

Thank you for your feedback, Allen! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Suellen Lauvstad Lexington, MO

Good equipment, great installer, haven't had to use the monitoring yet.

4 years ago

Reply from Vivint

Thank you for your feedback, Suellen! We are so glad to hear about your experience with your equipment and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

James Graves Henderson, KY

Overall the products are 5 but the doorbell camera gets wonky at times

4 years ago

Reply from Vivint

Thank you for your feedback , James! We are so glad to hear about your experience with your doorbell camera and how you're loving your system

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Ryan Garnett Faribault, MN

Ease of access. 3 technology. Quick responses from customer service center.

4 years ago

Reply from Vivint

Thank you for your feedback, Ryan! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Myrna Fields Columbia, SC

Love that I can monitor my house loving my door bell camera

4 years ago

Reply from Vivint

Thank you for your feedback, Myrna! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Jamere Pugh Raleigh, NC

I like everything about Vivint I feel like I spent my money very well on it

4 years ago

Reply from Vivint

Thank you for your feedback, Jamere! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Stacy Summerset Americus, GA

Overall 3 experience. There are several times it does not capture (alert) activity within the view of the camera.

4 years ago

Reply from Vivint

Thank you for your feedback, Stacy. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Syeta Barron Buffalo, NY

Works well left door unlocked able to see if anyone entered doirs

4 years ago

Reply from Vivint

Thank you for your feedback , Syeta! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Manuel Valencia Delhi, CA

I can‚Äôt believe I recommend 2 family members. And VIVANT never paid me the referrals. The cameras are always offline. I am glad to be canceling this account

4 years ago

Reply from Vivint

Thank you for your feedback, Manuel. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Marvin Hill Salado, TX

I could check on my 91 year old mother anytime I wanted. She has Alzheimer's.

4 years ago

Reply from Vivint

Thank you for your feedback, Marvin! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Tonya Galloway Jacksonville, NC

They were able to figure out the issue I was having regarding my back door sensor.

4 years ago

Reply from Vivint

Thank you for your feedback, Tonya! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Fred

Courteous, knowledgeable, professional customer service and technical support.

4 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Fred! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

robert D robison Tulsa, OK

I love the cameras, not only can I see but you can hear also. Awesome

4 years ago

Reply from Vivint

Thank you for your feedback, Robert! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Raven Tomerlin Louisville, KY

I‚Äôm not happy with it. I have to call over and over about my sensor on my garage window. And I just got a bill for way more than I agreed to.

4 years ago

Reply from Vivint

Thank you for your feedback, Raven. We appreciate your honesty about your experience with your sensors and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

C. Bass Sherwood, AR

I still haven't received my welcome kit and my yard sign that your tech said that you all were going to mail out.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Robert M Miskanin Glassport, PA

Very friendly system and great service and reliable service for the money

4 years ago

Reply from Vivint

Thank you for your feedback, Robert! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Cindy Wyles Orange, TX

Consistent monitoring has been great. I love the alerts that come to my phone.

4 years ago

Reply from Vivint

Thank you for your feedback, Cindy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Brenda

The total security comfort is great. Being able to control things while not being home is amazing.

4 years ago

Reply from Vivint

Thank you for your feedback, Brenda! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Hector Hernandez Pharr, TX

When the alarm is triggered police arrives 20 minutes later.

4 years ago

Reply from Vivint

Thank you for your feedback, Hector! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Lynn Harrison Bentonville, AR

Easy to use works great feel safe at night when system is on

4 years ago

Reply from Vivint

Thank you for your feedback, Lynn! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Diane Sacramento, CA

They say they are going to buy out your previous contract from another company, thats a lie because I'm still being hounded by the previous company

4 years ago

Reply from Vivint

Thank you for your feedback , Diane. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Aileen Pueblo, CO

Bad night time quality. Batteries always dying on door sensors. Did not know I signed a contract for 5 years. Even after paying the equipment off

4 years ago

Reply from Vivint

Thank you for your feedback , Aileen. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star_border

LaNicia Edwards El Mirage, AZ

Having security is great, but sometimes the system is offline or fails to close the garage.

4 years ago

Reply from Vivint

Thank you for your feedback, LaNicia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Joseph Mercer Charlotte, NC

Customer service is great and follow-up is always a priortiy

4 years ago

Reply from Vivint

Thank you for your feedback, Joseph! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Zilfa Ong Fayetteville, NC

2 price, great services, nice staff, and fast response to calls.

4 years ago

Reply from Vivint

Thank you for your feedback, Zilfa! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Anthony Prince Kimberly, AL

Was told that it could fully replace my other home security system, which had a lot of smart home features, and yet it is. It close to what I had.

4 years ago

Reply from Vivint

Thank you for your feedback , Anthony. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Ora Starks Cleveland, MS

I like the camera door bell and the outdoor cameras with great visability

4 years ago

Reply from Vivint

Thank you for your feedback, Ora! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Andrew Minson Ponca City, OK

It‚Äôs near impossible to get help with one phone call, to fix one issue I typically have to make multiple phone calls and wait days or weeks for assistance.

4 years ago

Reply from Vivint

Thank you for your feedback, Andrew. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Roger McGuire New Market, AL

Data load on home internet is great. Equipment doesn't appear worth price paid.

4 years ago

Reply from Vivint

Thank you for your feedback, Roger. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Barbara Sannino Crestview, FL

Very responsive customer service; knowledgeable phone techs.

4 years ago

Reply from Vivint

Thank you for your feedback, Barbara! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

Vivint Reviews