Overview
ADT
$28.99 and up
36 Months
180 Days*
75% of Monthly Service Charges Due for Contract Term
Professional
Yes
151 Years
Vivint
$29.99
None
Undisclosed
Undisclosed
Professional
Yes
26 Years
Ratings
ADT
Vivint
Reviews
ADT
Reviews
Vivint
Reviews for ADT
Helpful Favorable Review
Amanda Deane
July 17th, 2024
DETAILS
Review Source
Great customer service! When I called them to cancel service because I was unemployed, they worked out a payment for me. Thank you ADT for your world class service. I have peace of mind and feel safe.
Helpful Critical Review
Doyl “Rooster” Harris
December 6th, 2023
Mobile, AL
DETAILS
Review Source
They install the equitment and took the tech 7 tomes to get the ststem to reconized the cammera but after he left whoch was at 10 pm and that night lost cameras on google and called the custumer service and they wanted 115 buck to come outvand fix there mistake i knew then i didnt want any part of this company
Reviews for Vivint
Helpful Favorable Review
Sachin Rana
July 18th, 2024
DETAILS
Review Source
I like how reliable their security system is , gives me total control over the house. This company Vivint has provided me with advanced features which i absolutely needed like hd cameras , motion sensors that works execellently and also includes smart locks. They also provided detailed guides on how to operate and manage security system easily.
Helpful Critical Review
Michele Adelaar
March 11th, 2025
I am looking to replace my current alarm and camera system because they can be a bit flaky. I saw an ad for Vivint and starting poking around the site, filled out the form for an "instant" quote and the phone calls began. The outbound sales team is RUDE. If you say it's not a good time they hang up before you even get the last word out. Don't even ask if there is a better time to call. They call 3-4 times per day, all different sales people and all with the same hang up and move on attitude. I would never do business with a company that treats potential customers like a waste of time.
The Final Word
Equipment and Features
ADT:
- Equipment: Provides a comprehensive range of security devices, including door/window sensors, motion detectors, security cameras, and smart home devices.
- Smart Home Integration: Compatible with various smart home platforms, allowing integration with devices like smart locks and thermostats.
- Monitoring: Offers 24/7 professional monitoring services with multiple monitoring centers for redundancy.
Vivint:
- Equipment: Offers a variety of security devices, including indoor/outdoor cameras, doorbell cameras, smart locks, and smart thermostats.
- Smart Home Integration: Provides seamless integration with smart home devices, allowing control through a centralized system.
- Monitoring: Offers 24/7 professional monitoring with advanced smart monitoring capabilities.
Pricing
ADT:
- Equipment Cost: Varies based on the selected package and customization; often requires an upfront payment.
- Monitoring Plans: Monthly fees start at around $36 for basic monitoring services.
- Contracts: Typically requires a 36-month contract for new customers.
Vivint:
- Equipment Cost: Starting at $449.99 and up, with financing options available.
- Monitoring Plans: Monthly fees start at $29.99 for basic monitoring services.
- Contracts: Offers flexible contract lengths ranging from 0 to 60 months, depending on equipment payment options.
Installation and Usability
ADT:
- Installation: Professional installation is standard, ensuring all equipment is set up correctly.
- Usability: User-friendly systems with intuitive controls; mobile app access available for remote monitoring.
Vivint:
- Installation: Offers both professional installation and limited DIY options for certain packages.
- Usability: Highly intuitive interfaces with robust mobile app capabilities for comprehensive system control.
Customer Reviews
ADT:
- Pros: Long-standing reputation, reliable monitoring services, extensive equipment options.
- Cons: Long-term contracts, higher monthly monitoring fees compared to some competitors.
Vivint:
- Pros: Advanced smart home integration, flexible contract options, innovative equipment design.
- Cons: Higher upfront equipment costs, some customer service concerns reported.
Conclusion
Both ADT and Vivint offer robust home security solutions with unique advantages. ADT is ideal for those seeking a traditional, professionally monitored system with a long-standing reputation. Vivint caters to homeowners looking for advanced smart home features and flexible contract options. Assess your specific needs and preferences to choose the system that best fits your home security requirements.
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