Name: Vivint
Rating: 3.5

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V G Palmdale, CA

to many issues with pro cameras and door bell. They dont notify or record everytime theres someone infront of it and constantly get stuck on cameras loading until reboot cameras or panel.

2 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback V G. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jun. 14th, 2021

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Jonathan Kincaid San Antonio, TX

Getting an appointment it’s never really that hard and customer service is very helpful in resolving any issue.

2 years ago

Reply from Vivint

This is great feedback, Jonathan! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Nelida Quirina Meda Frias Pueblo, CO

I bought extra items I did not need. because they don't work for my household. Sales rep still sold them to me. The customer service is great and the system works well.

2 years ago

Reply from Vivint

Nelida, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Rod Nield West Jordan, UT

I was lied to and Vivint wanted me to pay off my current contract with another security service. Vivint financed me would not work with me so I had to hire attorneys and force Vivint to work with me. I was told I was under contract and that I would have to pay for 2 security services even though I was not using Vivint. I WILL NEVER USE VIVINT!

2 years ago

Reply from Vivint

Rod, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Yolanda Rocha Newberg, OR

It sucks! I’ve called customer service before because two of my cameras keep going out and have yet to have someone come out here to fix them after I trouble shooter for over an hour to try to get them “fixed” over the phone. Honestly I’m about to call to have it returned and go with another company.

2 years ago

Reply from Vivint

Yolanda, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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matt barr Denver, CO

Equipment never works right call to get it fixed I send someone out after being on the phone for an hour and a half doing dumb diagnostics quit working again the very next day and they want to do the stupid diagnostics again he won’t send somebody out how they do that my time is worth money I don’t have time to deal with it

2 years ago Edited September 14, 2021

Reply from Vivint

Matt, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Mila Kozub Bolivar, MO

Worst ever company! Equipment crazy expensive, without high monthly fees, it’s useless! Can’t even see cameras on the phone! Also installer fraudulently signed a contract for 60 months! After verification they removed the contract, but such a waste of money! Would never recommend to anyone!

2 years ago

Reply from Vivint

Mila, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Drake Garrison Chicago, IL

Honestly it barely ever lets me pull up the camera on the panel or my phone, if it even loads it takes several minutes, no amount of updates or calls to fix it seem to help either 👍

2 years ago

Reply from Vivint

Drake, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Lynda Aaron Dahlonega, GA

This is a great company -always courteous and knowable . I have been with this country for many years.

3 years ago

Reply from Vivint

Thank you for your feedback  Lynda! We are so glad to hear about your experience with your service and how you're loving your system.

May. 3rd, 2021

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Josh Crochet Bossier City, LA

Pushy sales. Home damaged during install. Equipment almost never functioned properly. Constantly requires new batteries. Six years later, still affecting my credit because I wouldn’t pay for a service they could not provide.

3 years ago

Reply from Vivint

Thank you for your feedback, Josh. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 19th, 2021

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Stewart Van Vliet Wasilla, AK

I paid $2600 for the system I have no cameras, 1 sensor and smoke detectors I was paying $50 until last month they raised the cost to $55 , vivint tells me I must upgrade the system for $1600 to get the monthly cost down. I been with them since 2010. I own a small place and $4000 for home security is outrageous

3 years ago

Reply from Vivint

Thank you for your feedback Stewart. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Dorothy Laurelton, NJ

Don"t Go with VIVANT,, Worst Experience of MY Life .Operators Never put you Thru To Damage Control. I had to pay to fix my Roof from Squirrel hole 12in.X18in. under panel.. NOW I have A 2nd hole under panels Right next to first hole ...Spent 20 minutes on phone NO RESPONSE>

3 years ago

Reply from Vivint

Thank you for your feedback Dorothy. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Steven Hunter San Antonio, TX

This company is a complete scam! Do not sign a contract. They will not honor their word to end contract even if you move with the military. I paid off equipment but they still wanted to charge the full contract service fee! Stay away!!!!!!! Anti-military!

3 years ago

Reply from Vivint

Thank you for your feedback, Steven. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Dustin Gerula Stow, OH

Salesman strait out lied an said our buyout for our current alarm would be covered, well after carrying 2 alarm company's an Vivint NOT honoring his word, we we're forced to cancel Vivint, salesman only concern was a sale, no matter what lie he had to tell, thanks CJ Stott for the aggravation, equipment is being picked back up, what a joke...

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by sending us a private message.

Dec. 10th, 2021

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Dan Witters Omaha, NE

Good technology, dishonest and untrustworthy service. Very disappointed in the lying and lack of follow through regarding my previous security vendor and contract buyout. My account representative just disappeared and stopped replying to my texts.

3 years ago

Reply from Vivint

Thank you for your feedback, Dan. We appreciate your honesty about your experience with the buyout and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Sep. 14th, 2020

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shellie Independence, MO

Really great service. We love this home system. Its fabulous. I know exactly when I get a package or when my mail come

3 years ago

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Jordan Schwartz Regina, SK

Vivint is by far the worst alarm company imaginable. Their equipment is all junk, their technicians don't have a clue what they're doing, their customer service is actually laughable. Trying to keep this equipment even borderline operational is a part time job.

3 years ago

Reply from Vivint

Thank you for your feedback Jordan. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Jul. 15th, 2020

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Sal Mirza Brentwood, CA

Do not go with Vivint. There are hundreds of other companies that are much better and easy to deal with. Vivint has a lot of hidden contracts and such that they get you stuck in so you can’t leave when you figure out how awful they company really is. Please go with Ring or something else.

3 years ago

Reply from Vivint

Thank you for your feedback, Sal. We'd like to see how we can assist you with your issues. Please call in with us 24/7 so we can discuss this further, and make sure you are taken care of.

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Jun. 30th, 2020

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Dave Hunter

Fast installation top notch equipment.... i'm sure you can find cheaper , but the quality of the installation was superior.

4 years ago

Reply from Vivint

Thank you for your feedback Dave! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Cindy Krumanaker

I've used Vivent for over 3 years and the service is great. I could never figure out why the ratings are so bad.

4 years ago

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william carrico

I have had vinit for a number of years and am very happy with their services. Also the price is lower than most.

4 years ago

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Frank Bruce

I don't really have any complaints with Vivint. We have been very pleased with the response teams and all our dealings with Vivint.

4 years ago

Reply from Vivint

Thank you for your feedback Frank! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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MJ

I just had Vivint installed, Awesome customer service and the product is the cutting edge of technology

4 years ago

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Leslie Adams

Trevor was a pleasure to speak with in helping me today. He was very helpful with my situation.Thumbs up to him!

4 years ago

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Kevin Culpepper

Have had system for about 10 years. Quality equipment. Great service. No problems. Highly recommend.

4 years ago

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Phil Russell

Their sales person came to our door. We were considering getting a security system anyways. Everything has been good so far.

4 years ago

Reply from Vivint

Thank you for your feedback Phil! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Saad Inam

Saved my house getting lit on fire several times, window broke from a golf ball and the police came in 10 minutes

4 years ago

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Michael

I have had Vivint for 2 months now and I love it. The product works well and it's of the caliber I expected.

4 years ago

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Layne Edmonton, AB

Horrible company. Used them for several years and when you try to cancel the account (we moved to a new home) it is next to impossible to cancel your account. Multiple calls, emails, followed exact steps to cancel account, still getting "Overdue account" notices. Very shady, would never use this company again.

4 years ago

Reply from Vivint

Thank you for your feedback Layne. We appreciate your honesty about your experience and would love to look into your concerns further. Please give us a call at 800-216-5232.

Apr. 11th, 2020

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Philip Clements Lincoln, NE

I would give them a zero but not an option because they have a good sales pitch but install people don't have a clue of what they are doing. To top it off they took advantage of a widowed older woman not very good business ethics.

4 years ago

Reply from Vivint

Thank you for your feedback, Philip. If you're experiencing any issues, we'd like to see how we can help. Please call us at 18002165232.

Mar. 16th, 2020

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Brent J Greenup, KY

Vivint salespeople make tons of promises of upgrades and discounts and then in reality when you receive your first bill everything is messed up. I have had to fight over and over with Vivint to get them to honor our agreement and still it’s not right and I’m 8 months into service. It’s a terrible company and their service is pitiful.

4 years ago

Reply from Vivint

Thank you for your feedback, Brent. We'd like to see how we can help you with your issues. Please call us at 18002165232 for support.

Mar. 3rd, 2020

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Taadow6471 High Point, NC

Terrible company. Will lie to you and take your money. Do not do business with this company. If you do, you will regret it. Cost us $1,400 for something we can’t use, unless we pay them $50 a month. That’s to SELF MONITOR!!! Give your money to ANYONE but these clowns.

4 years ago

Reply from Vivint

Thank you for your feedback. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of.

Mar. 2nd, 2020

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Eric7363 Laredo, TX

I love my system and so easy to use . I love that I can watch my cameras from my phone . Highly recommend ..

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear that you're enjoying your system and appreciate you being a part of the Vivint family!

Mar. 1st, 2020

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Doug Russell Las Vegas, NV

I would not recommend Vivint. The smart home system is very glitchy. Within the last month I have made multiple phone calls to try to fix it at one point I went without a heater for two days in 30° weather. Vivint told me to go buy space heaters.

4 years ago

Reply from Vivint

Thank you for your feedback Doug. We appreciate you letting us know about your experience with your system. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 22nd, 2020

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Demetra Rhone Washington, DC

DDRhone in Washington, DC It show all positive active but I have 3 criminal activities to happen at my home and it showed nothing like the criminal was invisible... police was stock as I was and the camera in the back give a great view of my car but shows no movement. It is the absolute worst and customer service has no act of good faith.

4 years ago

Reply from Vivint

Thank you for your feedback Demetra. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Derek Davis Broomfield, CO

Stay clear of this company. They pulled well over $1K from my account after I cancelled services. After I gave proof that I cancelled in 2017, are now trying to figure out how much they should return/keep. Do not trust this company with your money.

4 years ago

Reply from Vivint

Thank you for your feedback Derek. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 30th, 2020

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Cassandra STURRUP Miami, FL

Vivint is the worst company for installation of a security system. The Atlanta, Georgia office provides horrible customer service. I scheduled installation twice and both times the appointment was cancelled without my authorization. This corporation lacks professionalism and is unreliable.

4 years ago

Reply from Vivint

Thank you for your feedback Cassandra. We appreciate your feedback about your experiences with us and would love to look into them further. Please contact our chat support team using this link:

Feb. 16th, 2020

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Jane Collins Long Beach, MS

We have used Vivint for about three years. The connection of the doorbell cam to the cell phone is so slow that it's impossible to see who is at the door in a timely manner. I would not recommend this home security system.

4 years ago

Reply from Vivint

Thank you for your feedback Jane! We appreciate you letting us know about your experiences with your doorbell camera and would love to look into this further. When you have a chance, contact our chat support team using this link:

Feb. 16th, 2020

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jj South Bend, IN

equipment worked. however, we feel like we've been scammed! it was a nightmare experience,just like with other multiple, comolaints. beware of this company. unless you have funds to waste don't ever let them do a risk -ree -trial in your home,because its very risky! i will never recommend this company.

4 years ago

Reply from Vivint

Thank you for your feedback, JJ. If you're experiencing any issues at this time, we'd like to help. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of.

Jan. 2nd, 2020

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Frank Leone Johnston, RI

I told Vivint I was selling my house last December 2018. They are still trying to get me to pay for a contract I never agreed to. Now they have sent it to a collection agency. I have a credit rating of 816, does that sound like I don't pay my bills? Don't do business with Vivint, they're crooks . I recommend Simplysafe.

4 years ago

Reply from Vivint

Thank you for your feedback Frank. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Ellie D Lubbock, TX

Awful service. Do not get this service. They’ll charge you full price for a damaged system and they’ll never send a technician to really solve your issue and if they do they’ll charge you for something they should’ve provided for the money you’re paying in the first place!

4 years ago

Reply from Vivint

Thank you for your feedback Ellie. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Bruce W Las Vegas, NV

Rang our doorbell after dark in a gated community they don't belong in that has NO SOLICITATION signs posted everywhere. I don't think you need to know much more about Vivint Home Smart to know the company is run by imbeciles.

4 years ago

Reply from Vivint

Thank you for your feedback Bruce We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Rob La Porte, TX

They tricked my 87 year old mother into a 5 year contract. She never signed. After talking with them several times to get out of the contract without satisfaction, she continues to pay $50 plus per month. They are just a bunch of snakes, taking everything they can. DO NOT USE THEM.

4 years ago

Reply from Vivint

Thank you for your feedback Rob. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Doug

Everything about this company is a joke. I only rated them a 1 star because I had to but I would have rated them 0 out of 5. They sale you the equipment and at first everything seems good but quickly goes bad. There needs to be a class action law suit against this company. What a nightmare.

4 years ago

Reply from Vivint

Thank you for your feedback Doug. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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G Mission, KS

Equipment malfuntioned all the time,tried to charge me for repair's.customer service lies to you about the count when you try to cancel. Ring is a much better way to go,no monitoring fee if you dont want,if you want just 10.00$ for everything.

4 years ago

Reply from Vivint

Thank you for your feedback G. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Celina R Jimenez Cheyenne, WY

Rip off company, they will make unauthorized withdraws to your bank account. You call into customer service and receive different information every time. Try and cancel and then they come up with additional charges to remove the system. Not a good company. Horrible customer service, Fraudulent, dishonest.

4 years ago

Reply from Vivint

Thank you for your feedback Celina. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Gary Lerfald Commerce City, CO

I would not even give them a one star for the way they treat their customers . Sold home the new buyers were to take over the system .Vivint should get us a refund or cancel our contract found out they just transfer my equipment to them and want me to pay it off . So they can collect twice off the same equipment. What a scam/

4 years ago

Reply from Vivint

Thank you for your feedback Gary. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Janet Pineville, LA

Salesman very pushy. Half way through I told him I was not interested and refused to sign any further. He keep on with the sign up process with my roommate. Monthly payment is his responsibility yet they are coming after me for payment. Wish someone from company would contact me and get my name off and make him responsible.

4 years ago

Reply from Vivint

Thank you for your feedback Janet. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Mark Tolboe Saratoga Springs, UT

Worsed company ever. They very sly with the 5 year contract. Barely mentioned. And 5 years takes forever to get out. Will never do business with anything Vivint again. they charge you for anything that goes wrong with equipment.

4 years ago

Reply from Vivint

Thank you for your feedback Mark. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Parminder

Very bad experience with customer service and salesman as sales managers No body listening to customer and fake promises always to customer I suggest no body go with Vivint Any one can suggest me how I can take legal action against company Thanks

4 years ago

Reply from Vivint

Thank you for your feedback Parminder. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020