Name: Vivint
Rating: 3.4

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Jamosi Chicago, IL

I HATE VIVINT THEIR CUSTOMER SERVICE "SUCKS" THEIR PRODUCT "SUCKS" EVERYTHING ABOUT THEM "SUCKS" BUYER BEWARE...I'VE HAD THEM FOR 2 YEARS MY HOUSE WAS BROKEN INTO AND IT TOOK THEM FOREVER TO CALL THE POLICE...WE COMPLAINED..WE THREATENED AND THEY GAVE US A PAD FOR OUR GARAGE. LIKE REALLY..THEY ARE SO UNPROFESSIONAL I COULD GO ON AND ON...UGH

6 years ago

Reply from Vivint

Thank you for your feedback Jamosi. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Justin Dane Las Vegas, NV

Pushy sales person said they were installing systems for free. I asked if there were monthly fees and was told no. Total lies. After 45 minute pitch, sales guy dropped $99 install and $86/month for 60 months which is over $5,000. I said no, but pushy liar wouldn't leave. They better never set foot on my property again.

6 years ago

Reply from Vivint

Thank you for your feedback Justin. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Rodney Thurman

When my motion sensor went out they came in and just cut out all of my system and installed they wireless and told me my power supply was bad, I had checked it with my O Scope and there was nothing wrong with my system, I ask the Tech what experience he had in Electronics and he said none.

6 years ago

Reply from Vivint

Thank you for your feedback Rodney. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Jon L McFarland Brunswick, OH

My main panel stopped working so they replaced it with one that doesn't communicate with my secondary panel. Told me that the panel that I need is in Beta with no scheduled release date. My system is useless. Customer service blames me for requesting a new panel. Never go with Vivint.

6 years ago

Reply from Vivint

Thank you for your feedback Jon. If there is anything that we might be able to assist with regarding your system at this time please contact our chat team through this link:

Nov. 28th, 2019

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Chris Vandergriff

Temperatures are reaching near 100 degrees after 10pm and the thermostat that they installed quits working, but it will be two days before they can get someone out here to service it? They showed up at my home at 10pm to sell this crap and were here until after midnight installing it, but they can't provide service due to the late hour.

6 years ago

Reply from Vivint

Thank you for your feedback Chris. If there is anything that we might be able to assist with regarding your system, please contact our chat support team using this link:

Nov. 28th, 2019

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Troy Hinton Portales, NM

My parents sold their home 2 years ago after being with vivint for 20 years. they have presented vivint with HUD statement showing the home as sold and now after 2 years Vivint is still drafting funds From their bank account . My mother has since died, and the fret and pain of Vivint contributed.

6 years ago

Reply from Vivint

Thank you for your feedback Troy. If there is anything that we might be able to assist with, please contact our chat team using this link:

Nov. 24th, 2019

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Rita

Love it! Feel safer when I'm away from my home. It's easy to see who ran doorbell and to talk to them.

9 months ago

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Dephany Parks Birmingham, AL

Awesome alarm system my experience with this company has been simply amazing the alarm works as it should excellent customer service!

1 year ago Edited October 5, 2022

Reply from Vivint

This is great feedback, Dephany! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!

Oct. 5th, 2022

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Myreviewname Friendswood, TX

We’ve been using them for almost 4 years. The service has been good. Customer service has been hit or miss but when miss it’s been super frustrating.

1 year ago

Reply from Vivint

Thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Aug. 10th, 2022

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Ashley Patterson Murrieta, CA

I am dissatisfied with Vivint’s customer service. I recently sold my home and the new home owners had a hard time getting the membership and equipment into their names. Despite our 6 times calling in we are still having trouble. It seems like vivint is chasing their new customer off.

1 year ago

Reply from Vivint

We're sorry to hear your experience with Vivint has been less than fantastic, Ashley. Thank you for being willing to share so that we can resolve this issue. Please give us a call at 1-800-216-5232.

Jul. 25th, 2022

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Belsy Franco Columbia, SC

I have been using the service of this company for more than seven years, a very good service and they act quickly when necessary

1 year ago

Reply from Vivint

That's what we like to hear, Belsy! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 10th, 2022

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Steve Harris Baton Rouge, LA

I have had Vivint as my security people for 7 or 8 years. They've been great. Especially there newest upgraded system. It is awesome.

2 years ago

Reply from Vivint

We're so glad to hear you've enjoyed your experience with Vivint Smart Home! Thank you for your feedback.

Jan. 24th, 2022

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Sheena

Vivint is a great alarm company. I love that I can manage everything through my mobile device and see all around my home.

2 years ago

Reply from Vivint

That's what we like to hear, Sheen! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232.

Jan. 18th, 2022

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Russell Vastine Aurora, CO

Signed up for service with a sales person who was going door to door. Was sold cameras for my house that wouldn’t work because I have a dog. The installation guy was nice about it when he told me it wouldn’t work and helped cancel my contract before I got locked into a five year contract.

2 years ago

Reply from Vivint

Russell thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 28th, 2021

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Juliann Mecham Managua, MN

I love Vivint. I loved my sales representative and the service is fantastic. All the cameras work well with my phone and I feel secure in my home

4 years ago

Reply from Vivint

Thank you, Juliann, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Mykahla Nelson Managua, MN

I have used vivint for my security needs! I have never felt more safe in my house. The camera systems are very high Quality.

4 years ago

Reply from Vivint

Thank you for your feedback Mykahla! We are so glad to hear that your system is able to give you an increased peace of mind. When you have a chance, contact our chat team to get your unique referral code using this link:

Feb. 22nd, 2020

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Roche American Fork, UT

Vivant has made a name for themselves, they have high quality products and services. Their customer service is great as well.

4 years ago

Reply from Vivint

Thanks for the feedback, Roche! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 11th, 2020

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AmyConder22 Eagle Mountain, UT

We have Vivint security and doorbell and it been amazing from the quality of the camera to dealing with customer service.

4 years ago

Reply from Vivint

Thank you for your feedback Amy! We appreciate you letting us know about your experience with your system. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 9th, 2020

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Randy Scoville Pleasant Grove, UT

We met with their rep and looked into several options. I really like their systems and what they offer. Price was just way too much for us to afford.

4 years ago

Reply from Vivint

Thank you for your feedback Randy! We are so glad to hear about your experiences with us.

Mar. 10th, 2020

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Verified Customer

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Donald J. Dorsett Bryan, TX

I enjoy the ease with which I can engage the system.

2 years ago

Reply from Vivint

This is great feedback, Donald! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 21st, 2021

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Verified Customer

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Martha L Baldwin Norman, OK

I have had multiple answers to the same quesions my system has been down now over 2 weeks

2 years ago

Reply from Vivint

Martha thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

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Verified Customer

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Dan Rohn Worland, WY

Techs are great. Customer service lacking.

2 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 12th, 2021

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Verified Customer

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George Rio Rancho, NM

So far it's been very reliable. I really enjoy the ring doorbell.

2 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

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Verified Customer

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Andrea Deptula Lisle, IL

No major issues, issues resolved quickly

2 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Earle Henderson Del Rio, TX

Good consistent service. Products work fine.

2 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Elizabeth Pena San Antonio, TX

We have been billed wrong since the beginning.

2 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Billie Joyce Morton, TX

Good they help me everything I call for help.

2 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Veronica Lancaster Canton, OH

They do a good job calling when something goes off

2 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Melvin Jackson Saint Louis, MO

Good quality but I wish the rate was lower

2 years ago

Reply from Vivint

Hi Melvin, thank you for your review and feedback!

Sep. 21st, 2021

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Verified Customer

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Liesl Freeman Austin, TX

Horrible about not taking caring of App issues. They have created two tickets and never heard back from them.

2 years ago

Reply from Vivint

Hi Liesl, we're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by sending us a private message.

Sep. 21st, 2021

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Verified Customer

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Anonymous Helotes, TX

The best part is the ease of use.

2 years ago

Reply from Vivint

We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Verified Customer

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Jeromey Turner Pearland, TX

It’s over priced and has not worked since day 1 and not a single tech has looked at it. We hate it.

2 years ago

Reply from Vivint

Jeromey, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 26th, 2021

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Verified Customer

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Sonia Hurtado Kansas City, MO

We do not like that we been having a problem with thr panal keeps disconnecting from our wifi.

2 years ago

Reply from Vivint

Sonia thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 26th, 2021

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Verified Customer

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Connie Amarillo, TX

I do not like how the cameras do not record events all the time.

2 years ago

Reply from Vivint

Connie, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Carletta Pinkston Houston, TX

I am not sure the cameras are always picking up in real time

2 years ago

Reply from Vivint

Carletta, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Carrie Anderson Sandy, UT

My front door camera keeps going out and not working appropriately.

2 years ago

Reply from Vivint

Carrie, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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AYMAN Rafiq ALABDEY Lexington, KY

Every time when somebody stills my car the camera doesn't record anything 😒

2 years ago

Reply from Vivint

Ayman, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Ernest Simpson La Vergne, TN

It loses internet connection. Takes to long to respond to commands, not worth the money

2 years ago

Reply from Vivint

Ernest, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Beth Goddard Denver, CO

no one answers the phone- 45 min wait time and my batteries keep failing

2 years ago

Reply from Vivint

Beth, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Dionne Ferguson Lithonia, GA

I do not like that there is always connection issues and system is over priced

2 years ago

Reply from Vivint

Dionne, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Evan Shepard Kansas City, MO

Poor connectivity, Poor Customer Service, the Value for what I paid is not there and I feel I basically got scammed

2 years ago

Reply from Vivint

Evan, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Cindy Olson Des Moines, IA

Sales reps okay. Outside camera is horrible it will not stay online.

2 years ago

Reply from Vivint

Cindy, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Javier Johnson Newark, NJ

Motion sensors are terrible. Doesn’t pick up vehicles moving in & out of my driveway at times.

2 years ago

Reply from Vivint

Javier, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Sherri Studebaker South Bend, IN

The camera doesn't provide a clear picture after dark.

2 years ago

Reply from Vivint

Thank you for your feedback Sherri. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Vanessa Harrison Matthews, NC

System had worked perfectly. I just think it is a little pricey.

2 years ago

Reply from Vivint

Thank you for your feedback  Vanessa! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Deborah J Favel Flossmoor, IL

It is difficult to arm the system from the panel when I'm going out the door.

2 years ago

Reply from Vivint

Thank you for your feedback Deborah. We appreciate your honesty about your experience with  your panel and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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David Ebenstein San Antonio, TX

I don't like the fact I have to reboot my system every 2 months

2 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate your honesty about your experience with  your system and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Charlie Moore Baton Rouge, LA

All is as expected, I am completely satisfied with service.

2 years ago

Reply from Vivint

Thank you for your feedback  Charlie! We are so glad to hear about your experience with your service and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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John Lamberth Bailey, MS

Connection speed to my phone seems exceptionally slow...

2 years ago

Reply from Vivint

Thank you for your feedback John. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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James Lattin Spring Creek, NV

I have had internet problems that makes the security system delayed

2 years ago

Reply from Vivint

Thank you for your feedback James. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021