Name: Vivint
Rating: 3.4

check_circle

Verified Customer

star star star star_border star_border

Kalima M Jenkins Belton, MO

Panel doesn't always work, doesn't take the code that was set up

3 years ago

Reply from Vivint

Thank you for your feedback Kalima. We appreciate your honesty about your experience with your panel and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Tyshauna C Clark Rochester, NY

Only have had problems with the car guard

3 years ago

Reply from Vivint

Thank you for your feedbackTyshauna. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Queenie Jones Detroit, MI

My battery dead and I cant find another one one to replace it

3 years ago

Reply from Vivint

Thank you for your feedback Queenie. We appreciate your honesty about your experience with your batteries and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Carolyn Archer Tallahassee, FL

Half of my home is well guarded-- ^&*$^57 @(99 $%4690 21 Scadoo

3 years ago

Reply from Vivint

Thank you for your feedback , Carolyn. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 5th, 2021

check_circle

Verified Customer

star star star star_border star_border

Maria Rivera Zapata, TX

I don't like that I can't set the alarm at night when I'm home.

3 years ago

Reply from Vivint

Thank you for your feedback, Maria. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Linda Smith Hamilton, OH

The door camera is not clear . I clean it and it will help a little

3 years ago

Reply from Vivint

Thank you for your feedback , Linda. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Darcu

Very good service and reliable equipment

3 years ago

Reply from Vivint

Thank you for your feedback, Darcu! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

David Parker

Have had equipment malfunctions that have led to false alarms.

3 years ago

Reply from Vivint

Thank you for your feedback, David! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Pamela Monte Vista, CO

I have had equipment failures. I need a camera repaired and they won't come and fix it.

3 years ago

Reply from Vivint

Thank you for your feedback, Pamela . We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Wallace Enfield, NC

I think customer service is always very responsive.

3 years ago

Reply from Vivint

Thank you for your feedback, Wallace ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Curtis Schmitt Louisville, KY

Teck service very well trainer, know there stuff

3 years ago

Reply from Vivint

Thank you for your feedback, Curtis! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Kevin Harris Kansas City, MO

Consistent response when alarm goes off.

3 years ago

Reply from Vivint

Thank you for your feedback, Kevin. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

M Giffen Aurora, CO

When it gets bitterly cold the door lock can malfunction.

3 years ago

Reply from Vivint

Thank you for your feedback, M Giffen. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Cora Carmouche New Orleans, LA

Told me was going to pay old alarm system if I went with Vivint, still have not paid Alarm company. Cora Carmouche

3 years ago

Reply from Vivint

Thank you for your feedback, Cora. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Lori Richins Salt Lake City, UT

It takes for ever to load in my phone and I’m constantly losing connection on my doors

3 years ago

Reply from Vivint

Thank you for your feedback, Lori. We appreciate your honesty about your experience with the app and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Michael Union, KY

I Like the alerts I get from the alarm system.

3 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Malinda Vallejo, CA

The quality of the pictures at night are not very good.

3 years ago

Reply from Vivint

Thank you for your feedback, Malinda. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Adelina Holguin Santa Teresa, NM

The message that someone is at the door or door bell does not alert me after a few minutes.

3 years ago

Reply from Vivint

Thank you for your feedback, Adelina. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Helen LeBlanc Jeanerette, LA

For the majority it has been what I have expected

3 years ago

Reply from Vivint

Thank you for your feedback, Helen! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Terry Marion Markham, IL

I like the alarm alert, I do like the camera

3 years ago

Reply from Vivint

Thank you for your feedback, Terry! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Sam Hernandez Harlingen, TX

Some actions/activities are not recorded.

3 years ago

Reply from Vivint

Thank you for your feedback, Sam. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike Pflugerville, TX

Don't tell the truth about the system. Did not hook up all my sensors and never got my refer a friend

3 years ago

Reply from Vivint

Thank you for your feedback, Mike. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

David Tucson, AZ

I liked the customer service I was provided at all times.

3 years ago

Reply from Vivint

Thank you for your feedback, David! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Maxine Havlicek Oklahoma City, OK

When I have a problem, I would rather talk to a person, not live chat.

3 years ago

Reply from Vivint

Thank you for your feedback, Maxine. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Mac Freeport, NY

The vivinit app buffers for along time sometimes

3 years ago

Reply from Vivint

Thank you for your feedback, Mac. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

A. G Clinton, MS

Good service provided. Rates should be lower

3 years ago

Reply from Vivint

Thank you for your feedback, A.G! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Diane Wright Odenville, AL

A little pricey. Customer service is great.

3 years ago

Reply from Vivint

Thank you for your feedback, Diane! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

James Wadsworth Washington, DC

Lately, seems they don’t care to check in like they used to.

3 years ago

Reply from Vivint

Thank you for your feedback , James. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

charles boerger Peyton, CO

helpfulness on the telephone and making things simplified

3 years ago

Reply from Vivint

Thank you for your feedback, Charles! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

hill Upper Marlboro, MD

the bill come five days before payment is due

3 years ago

Reply from Vivint

Thank you for your feedback, Hill. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Janice Alexander Concord, NC

At this point, my contract has not been corrected with the finance company.

3 years ago

Reply from Vivint

Thank you for your feedback, Janice. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 5th, 2021

check_circle

Verified Customer

star star star star star_border

Theron and Tenelle Clarke Springfield Gardens, NY

My door lock has issues within 6 months of installing

3 years ago

Reply from Vivint

Thank you for your feedback, Theron. We appreciate your honesty about your experience with your door lock and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Simone Darby, PA

Good experience and great customer service

3 years ago

Reply from Vivint

Thank you for your feedback, Simone! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Timothy Frison Colorado Springs, CO

Some issues with losing camera service due to cold weather

3 years ago

Reply from Vivint

Thank you for your feedback, Timothy . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Monika Owens Clearfield, UT

I like everything except the image quality of the doorbell.

3 years ago

Reply from Vivint

Thank you for your feedback, Monika . We appreciate your honesty about your experience with your doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jennifer Maldonado Manchester, CT

Panel and cameras always offline. Tried to call multiple times and still not working.

3 years ago

Reply from Vivint

Thank you for your feedback , Jennifer. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Harry Houston, TX

I have problems with the drive and nobody can fix it I have 3 weeks with this problem

3 years ago

Reply from Vivint

Thank you for your feedback, Harry . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Holly Restifo Phoenix, AZ

Liked the installer. Back camera has gray lines on the video.

3 years ago

Reply from Vivint

Thank you for your feedback, Holly . We appreciate your honesty about your experience with your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Andrea D Williams Harvey, LA

It is good security system and value for your money.

3 years ago

Reply from Vivint

Thank you for your feedback , Andrea. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Jesus Huerta Mission, TX

Good service and I feel very safe with them

3 years ago

Reply from Vivint

Thank you for your feedback, Jesus. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Victoria Folz Evansville, IN

Not working correctly all the time does not pick up people or things coming to my back door.

3 years ago

Reply from Vivint

Thank you for your feedback, Victoria . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Charles Gilbert Norfolk, VA

Good service so far. Every camera has worked as expected..

3 years ago

Reply from Vivint

Thank you for your feedback, Charles! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Amber Sutherland Erie, CO

Pretty good system but too expensive and small things go out a lot

3 years ago

Reply from Vivint

Thank you for your feedback, Amber . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Kelly Armstrong Spokane, WA

Was very happy with the set up of my system

3 years ago

Reply from Vivint

Thank you for your feedback, Kelly! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Graciela Baticados Richmond, TX

Can‚Äôt immediately see who is at my door on app

3 years ago

Reply from Vivint

Thank you for your feedback, Graciela. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Chris Stoffle Amarillo, TX

The pickup disturbance alert go off all the time for no reason.

3 years ago

Reply from Vivint

Thank you for your feedback, Chris . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Denine Jones Randallstown, MD

I am a very unhappy customer. I have advise customer service Reps of this and no managers have called back

3 years ago

Reply from Vivint

Thank you for your feedback, Denine . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Reginald Howard Florissant, MO

i like the camera footage and the front door monitoring

3 years ago

Reply from Vivint

Thank you for your feedback Reginald! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Arun Clovis, CA

Good so far. I am extremely happy with Vivint so far

3 years ago

Reply from Vivint

Thank you for your feedback  Arun! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Jackie Fairweather

Door bell camera. At least twice a year I‚Äôm calling

3 years ago

Reply from Vivint

Thank you for your feedback  Jackie. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021