Name: Vivint
Rating: 3.4

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Verified Customer

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Allan

It seems okay, the house is secure but we have had a lot of problems with customer service.

4 years ago

Reply from Vivint

Thank you for your feedback Allan! We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 11th, 2019

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Verified Customer

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Linda Sauder

I would not recommend your company. We built a new home before contract was up. Couldn't cancel until contract is done. That sucks.

4 years ago

Reply from Vivint

Thanks for the feedback, Linda! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Dec. 5th, 2019

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Verified Customer

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Everett Talor

Vivint has served us very well. I do think the monthly cost is a little high.

4 years ago

Reply from Vivint

Thank you Everett for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Yvonne Whitt

Poor customer service, problems with the system and cameras with problem still not resolved after 2 yrs.

4 years ago

Reply from Vivint

Thank you Yvonne for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns you are experiencing further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Bernadette Maclin

Good rate service always up good customer service

4 years ago

Reply from Vivint

Thank you, Bernadette, for your feedback! We appreciate you letting us know about your experience . We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Pat Clark

Outstanding service and great customer service

4 years ago

Reply from Vivint

Thank you Pat for your feedback! We appreciate you letting us know about your great experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Kathleen Halus

Vivint has lived up to my expectations. My only issue has been with the camera.

4 years ago

Reply from Vivint

Thank you for your feedback! If you find that you have any questions about your system check out our support site using this link: If your still having issue please chat into our support team at:

Jan. 1st, 2020

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Verified Customer

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Mike Walters

Wifi extension to camera inn garage is lacking and doesn't work 75% of the time.

4 years ago

Reply from Vivint

Thank you for your feedback Mike. We would love to look into your concerns with your camera further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Rodney

Great service quick response when alarm is triggered

4 years ago

Reply from Vivint

Thank you for your feedback Rodney. We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Patricia Buckley

The security service provide is not bad but the other services are beginning to fail.

4 years ago

Reply from Vivint

Thank you for your feedback Patricia. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Mary

Great customer service with attention to detail

4 years ago

Reply from Vivint

Thank you for your feedback Mary! We appreciate you letting us know about your experience with our service. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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James Johnston

Very low, getting any kind of customer support is difficult, actually impossible. They state you can contact support 24/7, this is false.

4 years ago

Reply from Vivint

Thank you for your feedback James. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 22nd, 2020

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Verified Customer

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Alan

Friendly and knowledgeable. Very proffessional.

4 years ago

Reply from Vivint

Thank you for your feedback Alan! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Maria

Not real good . Cameras are constantly going off line. It takes to long to get someone out to help fix things.

4 years ago

Reply from Vivint

Thank you for your feedback Maria. We would love to look into your concerns with your cameras. When you have a chance, contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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David Richland, WA

The equipment is easy to use and it works.

4 years ago

Reply from Vivint

Thank you for your feedback David! We appreciate the opportunity to protect your home and family!

Nov. 27th, 2019

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Verified Customer

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Mike

Perfect all around service. Never had any problems.

4 years ago

Reply from Vivint

Thank you for your feedback Mike! We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Verified Customer

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Henry

It's very reliable. Great customer service.

4 years ago

Reply from Vivint

Thank you for your feedback Henry! We are so glad to hear that you're enjoying the reliability of your system. When you've got a chance, please contact our chat team to get your referral code. You can reach them directly using this link:

Nov. 27th, 2019

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Verified Customer

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Veronica Arlington, TX

I've never had any issue with my service or equipment.

4 years ago

Reply from Vivint

Thank you for your feedback Veronica! We are so glad to hear that you're enjoying your system and we appreciate the opportunity to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Verified Customer

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John Carrizo Springs, TX

I have problems with the equipment occasionally. They respond promptly.

4 years ago

Reply from Vivint

Thank you for your feedback John! We appreciate you letting us know about your experience so far. If there is anything that we might be able to assist with on your account, please contact our chat team at this link:

Nov. 28th, 2019

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Verified Customer

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Cindy Tucker

It has been great.Always there when we need them

4 years ago

Reply from Vivint

Thank you for your feedback Cindy! We are so glad to hear that you're enjoying your system and we appreciate the opportunity to protect your home and family. When you can, reach out to our chat team to get your referral code that can give you some great perks. They are available at this link:

Nov. 28th, 2019

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Verified Customer

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John Bennett

The customer service is very responsive and helpful.

4 years ago

Reply from Vivint

Thank you for your feedback John! If you have any questions about your system, check out our support site using this link:

Nov. 28th, 2019

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Verified Customer

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John Carter

Customer service in issues involving support for non functioning devices is poor.

4 years ago

Reply from Vivint

Thank you for your feedback John. We appreciate your honesty about your experiences with us, and would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Paul Jacoby long island new york

Safe and sound over the years whether we're home or away.

4 years ago

Reply from Vivint

Thank you for your feedback Paul! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Lori C

It has been wonderful. I have been a client over 2 years.

4 years ago

Reply from Vivint

Thank you for your feedback Lori. We are so glad to hear that you've had a wonderful experience with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Richard Childs

Outstanding system, excellent customer service, easy to use

4 years ago

Reply from Vivint

Thank you for your feedback Richard! We appreciate you letting us know how you're enjoying your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Johnny Reid

Too expensive and initial usage after installation was exhausting

4 years ago

Reply from Vivint

Thank you for your feedback Johnny. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Verified Customer

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Frances

All is good except I don't get an email or text when there is an upgrade

4 years ago

Reply from Vivint

Thank you for your feedback Frances! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Ken Barry

Very reliable, no issues with parts after 2 years

4 years ago

Reply from Vivint

Thank you for your feedback Ken! We are so glad to hear about your experiences with us in the 2 years you've been a part of the Vivint family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Judy and John

We have to open the door and close it before it will record away. Don't like this

4 years ago

Reply from Vivint

Thank you for your feedback Judy and John. We appreciate you letting us know about your experience with your sensors. Please contact our chat team using this link:

Feb. 22nd, 2020

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Verified Customer

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Lesa Scammell

Excellent customer service, reliable security system.

4 years ago

Reply from Vivint

Thank you for your feedback Lesa! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Aaron Webber

It was great at first now the system won't let me watch cameras live half the time

4 years ago

Reply from Vivint

Thank you for your feedback Aaron. We appreciate you letting us know about your experiences with us and your cameras. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 22nd, 2020

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Verified Customer

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Christiaan

Great company to deal with. Best equipment in the industry

4 years ago

Reply from Vivint

Thank you for your feedback Christiaan! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Courtney Harms

good, have had some minor issues, but overall, service does as needed.

4 years ago

Reply from Vivint

Thank you for your feedback Courtney. We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Maria

I like it, I feel safe when I am home and when I am away.

4 years ago

Reply from Vivint

Thank you for your feedback Maria! We are so glad to hear about your experiences with your system and how it gives you peace of mind. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Tony Rubio

It's been ok, continuous issues with door bell camera,too much of a delay

4 years ago

Reply from Vivint

Thank you for your feedback Tony. We would love to look into your concerns with your doorbell camera further. Please contact our chat team using this link:

Feb. 22nd, 2020

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Verified Customer

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Brenda White

Very satisfied , I feel very safe with my home alarm syatem

4 years ago

Reply from Vivint

Thank you for your feedback Brenda! We are so glad to hear about your experiences with your system and how it gives you peace of mind. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Terry O'Donal

Networking software is not 100% flawless but other than that, it is good.

4 years ago

Reply from Vivint

Thank you for your feedback about your system Terry! When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Dennis Green

It has been great. Excellent service and equipment.

4 years ago

Reply from Vivint

Thank you for your feedback Dennis! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Vincent Faust

Outstanding, customer support has always been superb!!

4 years ago

Reply from Vivint

Thank you for your feedback Vincent! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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George Spratt

With my customized setup, our family feels very safe!

4 years ago

Reply from Vivint

Thank you for your feedback George! We are so glad to hear that your system is helping you and your family to feel safe. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Dan

Poor. When I ask to have service terminated they told me I had to fax the reason why and wait a month. So I stopped payment.

4 years ago

Reply from Vivint

Thank you for your feedback Dan. We would love to look into your concerns with your system. Please contact our chat team using this link:

Feb. 22nd, 2020

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Briana Hunter

100% customer service everything solved in timely matter

4 years ago

Reply from Vivint

Thank you for your feedback Briana! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Tom J. Thompson

Always very responsive to any questions!

4 years ago

Reply from Vivint

Thank you for your feedback Tom! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Carolyn F.

Mostly positive. Customer service is always friendly and knowledgeable.

4 years ago

Reply from Vivint

Thank you for your feedback Carolyn! We are so glad to hear about your experiences with our service. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Haubrich Rich

I like the three cameras. They are easy to use.

4 years ago

Reply from Vivint

Thank you for your feedback Haubrich! We are so glad to hear that you're enjoying your cameras. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Jennifer/ Dale Bitschy

good until this year when we got an update. rating is for this year. We STILL have unresolved issues.

4 years ago

Reply from Vivint

Thank you for your feedback about your experiences with us and your system. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 23rd, 2020

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Verified Customer

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Edmund Haley

They were very helpful and prompt whenever I had an issue.

4 years ago

Reply from Vivint

Thank you for your feedback Edmund! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Teresa Pitot

Excellent customer service and responsiveness.

4 years ago

Reply from Vivint

Thank you for your feedback Teresa! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Norma

I love it...The best investment I've ever made

4 years ago

Reply from Vivint

Thank you for your feedback Norma! We are so glad to hear about your experiences with us and your system, and how it's been a great investment for you. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Alfonso Amador

good experience ,easy to use,reliable Customer Service

4 years ago

Reply from Vivint

Thank you for your feedback Alfonso! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020