Name: Vivint
Rating: 3.4

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Verified Customer

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Jesus De La Mora

So far everybody ive talked to is amazing. The equipment though, thats another story.

4 years ago

Reply from Vivint

Thank you Jesus for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the equipment further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Rachel clark

Great experience from the CUSTOMER SATISFATION DEPARTMENT!

4 years ago

Reply from Vivint

Thank you Rachel for your feedback! We appreciate you letting us know about your Great customer support experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Elayne

Immediate responses, helps us thru any issues

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system and services. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Richard Horn

Great, no issues and they are always helpful and plesant

4 years ago

Reply from Vivint

Thank you Richard for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Richard Moskalyk

Very good. Excellent home security with Vivant.

4 years ago

Reply from Vivint

Thank you for your feedback Richard! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Colin

The system serves its purpose that I need. It was reliable. They need better customer relations.

4 years ago

Reply from Vivint

Thanks for your feedback, Colin. We apologize for any negative experience you may have had with our customer relations team. Feel free to chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Verified Customer

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Suzanne

They were pretty good. I had a lot of problems with my door sensors.

4 years ago

Reply from Vivint

Thank you for your feedback Suzanne. We appreciate your honesty about your experience with us. We would love to look into your concerns with your sensors further. Please contact our chat support team at your convenience using this link:

Dec. 29th, 2019

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Verified Customer

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Rhonda

The best part about Vivint is that I can do it remotely.

4 years ago

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Verified Customer

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Cindi Lexington, KY

very good always willing to help when I call with a problem

4 years ago

Reply from Vivint

Thank you for your feedback Cindi! It is so good to hear about your experiences with us. When you can, reach out to our chat team to get your referral code using this link:

Dec. 17th, 2019

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Verified Customer

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Wendy Goodey Logan, UT

Love my system, especially the doorbell camera

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your doorbell camera. When you can, reach out to our chat team to get your unique referral code using this link:

Dec. 17th, 2019

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Verified Customer

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5

The people are always so friendly and knowledgeable.

4 years ago

Reply from Vivint

Thank you for your feedback Lynda! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 11th, 2019

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Verified Customer

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5 North Richland Hills, TX

They answer quickly and it's easy to use.

4 years ago

Reply from Vivint

Thank you for your feedback Kenneth! We appreciate you letting us know about your experience with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 11th, 2019

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Verified Customer

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4 Virginia Beach, VA

Vivint is very dependable. Easy to use. Customer service needs improvement.

4 years ago

Reply from Vivint

Thanks for the feedback, Bennie! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Dec. 12th, 2019

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Verified Customer

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4 Colorado Springs, CO

They are always willing to help me and I can reach them if I need to.

4 years ago

Reply from Vivint

Thanks for the feedback, Jerry! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Dec. 12th, 2019

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Verified Customer

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4 Wadesboro, NC

They were very courteous and nice. It's low cost and very good equipment.

4 years ago

Reply from Vivint

Thank you for your feedback Rogerna! We appreciate you letting us know about your experience with us. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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4 Dayton, NV

Seems to be a good product it works. I've always gotten everything I've needed.

4 years ago

Reply from Vivint

Thank you for your feedback Rozanne! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Kelly

For the first 2 years it was great. After that the devices started having issues

4 years ago

Reply from Vivint

Thank you for your feedback Kelly. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Travis savy

It had been ok, I need better tech support and customer service with both my vivint systems I have

4 years ago

Reply from Vivint

Thank you for your feedback Travis. We appreciate your honesty about your experience with us. We would love to look into your service concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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JOAN OOLEY

VERY BAD THIS COMPANY WILL NOT TRY TO HELP YOU WHEN IT IS NO LONGER AFFORDABLE TO AN 80 YEAR OLD PERSON ON A FIXED INCOME!

4 years ago

Reply from Vivint

Thank you for your feedback Joan. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Eric

Have to go through to much to get a technician to come oit to your home! Everyone isn't tech savy!

4 years ago

Reply from Vivint

Thank you for your feedback Eric. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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L Palmer

Good Service Trustworthy Happy with their service

4 years ago

Reply from Vivint

Thank you for your feedback L! We appreciate you letting us know about your experience with your system and with us. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Pride

Enjoy the ease of use, not hard to operate.

4 years ago

Reply from Vivint

Thank you for your feedback Pride! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Carmen

Positive all the way, from ordering to installation

4 years ago

Reply from Vivint

Thank you for your feedback Carmen! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Connie

works great and reialable services and equppment 24/7

4 years ago

Reply from Vivint

Thank you for your feedback Connie! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Leroy Newman

Very good customer service and a quality product.

4 years ago

Reply from Vivint

Thank you for your feedback Leroy! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Carolyn

good customer service though wait times to speak to a rep can be lengthy.

4 years ago

Reply from Vivint

Thank you for your feedback Carolyn! We appreciate you letting us know about your experiences when contacting us. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Sandra

Always available, professional, and knowledgeable.

4 years ago

Reply from Vivint

Thank you for your feedback Sandra! We are so glad to hear about your experienced with us. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 17th, 2020

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Verified Customer

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Bman

Great at notifying us if a problem. Glass sensor worked well

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know how well your system has been working. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 17th, 2020

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Verified Customer

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Barbara

Good service. Courteous people on phone. Would like camera doorbell for less

4 years ago

Reply from Vivint

Thank you for your feedback Barbara! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code that can lead to some really great perks using this link:

Feb. 17th, 2020

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Verified Customer

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Evelyn Ringo

Great experience and great home monitoring

4 years ago

Reply from Vivint

Thank you for your feedback Evelyn. We are so glad to hear about your experience with us. When you have a chance, contact our chat team to get your referral code that can lead to some great perks using this link:

Feb. 17th, 2020

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Verified Customer

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Jason Kelley

Extremely positive experience with outstanding technology but at a higher cost

4 years ago

Reply from Vivint

Thank you for your feedback Jason! We appreciate you letting us know about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 17th, 2020

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Verified Customer

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Shelia

professional and helpful. resolved problem the first time

4 years ago

Reply from Vivint

Thank you for your feedback Sheila! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Sherrie Dillard

sucks... when need help can't get no help and over all security system id terrible. waiting for 5 yrs to be up if I don't call BBB first !!!!!

4 years ago

Reply from Vivint

Thank you for your feedback Sherrie. We appreciate your honesty about your experiences with us and would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Robert

Hard to get customer service when you call, seems like you have to reboot the system frequently.

4 years ago

Reply from Vivint

Thank you for your feedback Robert. We would love to look into your concerns further. Please contact our chat support team using this link:

Feb. 18th, 2020

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Verified Customer

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Derrick West

They are dependable, easy to get too, when needed

4 years ago

Reply from Vivint

Thank you for your feedback Derrick! We are so glad to hear about your experiences with us. When you have a chance, contact our 24/7 chat team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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John Miles

its been great any problems have been handled very professionally

4 years ago

Reply from Vivint

Thank you for your feedback John! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 17th, 2020

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Verified Customer

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Irene Munze for Peter Pagan Jr Honolulu, HI

Very responsive and great customer service

4 years ago

Reply from Vivint

Thank you for your feedback Irene and Peter! We appreciate the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 17th, 2020

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Verified Customer

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Salvador Pinones Winchester, CA

Service is great. Customer service is A+

4 years ago

Reply from Vivint

Thank you for your feedback Salvador! We are so glad to hear about your experiences with our service. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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William Hethcoat Chula Vista, CA

Fuzzy at night and unclear. occasionally goes off line and time consuming to get back up.

4 years ago

Reply from Vivint

Thank you for your feedback William. We would love to look into your concerns with your camera further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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J.DiCioccio Long Beach, CA

Have had a good experience with Vivint. Good customer service.

4 years ago

Reply from Vivint

Thank you for your feedback J! We are so glad to hear about your experiences with us and appreciate the opportunity to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Nancy Sampson Las Vegas, NV

Excellent service on the phone and on service calls

4 years ago

Reply from Vivint

Thank you for your feedback Nancy! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Phillip K.

Fantastic, customer service and equipment.

4 years ago

Reply from Vivint

Thank you for your feedback Phillip! We are so glad to hear that you're enjoying your system. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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Brian

Convenience to use my cellphone to monitor my home from work

4 years ago

Reply from Vivint

Thank you for your feedback Brian! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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di

so far good/questions answered when needed

4 years ago

Reply from Vivint

Thank you for your feedback Di! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Winter

It is ok. Not being local is troublesome when you need personal help.

4 years ago

Reply from Vivint

Thank you for your feedback Winter! We appreciate you letting us know about your experience with us so far. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Wayne Warner

Good service and response, but a bit expensive in comparison to other systems.

4 years ago

Reply from Vivint

Thank you for your feedback Wayne! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code that can lead to some great perks using this link:

Jan. 1st, 2020

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Doreen Busch

Although service had been good in the past, there are now many companies with as good service for less cost.

4 years ago

Reply from Vivint

Thank you for your feedback Doreen. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Larry Andrews

Exceptional customer service and excellent product

4 years ago

Reply from Vivint

Thank you for your feedback Larry! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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JoAnne

always try their best to help with issues no matter how long it may take

4 years ago

Reply from Vivint

Thank you for your feedback JoAnne! We appreciate you letting us know about your experience with us. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Dorothy Charleston, WV

Everything works. Any concerns are taken care of. Overall it is pretty good.

4 years ago

Reply from Vivint

Thank you for your feedback Dorothy! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 11th, 2019