Name: Vivint
Rating: 3.5

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Verified Customer

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Karen and Mike Vaughan Webb City, MO

Horrible, we have windows that are not connected we have called Vivint for Customer Service no Help just want a service man!

3 years ago

Reply from Vivint

Thank you for your feedback, Karen and Mike. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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James Archie Midland, TX

The speaker tells me my door is open, when in fact it is not open , so therefore i am scared to arm system to keep it from giving me a false alarm.

3 years ago

Reply from Vivint

Thank you for your feedback , James. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Vanessa Arline Pearland, TX

Very good products. Reliable except extra equipment is priced Way Too High

3 years ago

Reply from Vivint

Thank you for your feedback, Vanessa! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Alexander & Patricia Sleight Las Vegas, NV

They have been very helpful when I contacted them.

3 years ago

Reply from Vivint

Thank you for your feedback, Alexander! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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lyle Bakersfield, CA

Terrible. I was scammed into getting service, that I wasn't supposed to get charged for. I put too much trust in the salesperson/installers.

3 years ago

Reply from Vivint

Thank you for your feedback Iyle. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Natalie Thomason Golly North Highlands, CA

I am enjoying the low monthly fee VS paying twice that for less.

3 years ago

Reply from Vivint

Thank you for your feedback , Natalie! We are so glad to hear about your experience with your payments and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Beverly Davis Luthersville, GA

It has been good..customers service really listens

3 years ago

Reply from Vivint

Thank you for your feedback, Beverly! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Donna Antioch, TN

Wonderful service and great customer service

3 years ago

Reply from Vivint

Thank you for your feedback, Donna! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Vee Philadelphia, PA

Not Good. Dishonesty from the beginning. Deceived into contract. Poor customer service.

3 years ago

Reply from Vivint

Thank you for your feedback, Vee. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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April Neal

I like the system but only wishes that I could change some of the settings with the monitors

3 years ago

Reply from Vivint

Thank you for your feedback, April. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Darryl Napolitano

Good product, but never received my gift card they promised...

3 years ago

Reply from Vivint

Thank you for your feedback, Darryl. We appreciate your honesty about your experience with your gift card  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Mark Nissley

Excellent product. Some challenges around initial pricing and resolution.

3 years ago

Reply from Vivint

Thank you for your feedback, Mark! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Michael Boutte

Nothing but Great Service since I have been with them.

3 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Dolores Meaux

Excellent service; no problems, very professional.

3 years ago

Reply from Vivint

Thank you for your feedback, Dolores! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Amy Hill

Our experience has been mixed. It's nice having the glass break sensors and flood detector. But the DVR stinks!

3 years ago

Reply from Vivint

Thank you for your feedback Amy. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Verified Customer

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Susan Shoemaker

They lied to me to sign the contract. They misrepresented themselves as having bought out my previous alarm company and lied.

3 years ago

Reply from Vivint

Thank you for your feedback Susan. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Verified Customer

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Angelia Neal

I was looking forward to getting the system installed, but I haven't been satisfied with some aspects of the service.

3 years ago

Reply from Vivint

Thank you for your feedback Angelia. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Laci Talley

Placement of detectors don't cover my house. Equipment was expensive. For the money I am spending I should feel safe in my home but I really don't.

3 years ago

Reply from Vivint

Thank you for your feedback Laci. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Joseph

The security is the best. The service is automatic and timely.

3 years ago

Reply from Vivint

Thank you for your feedback , Joseph! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Stephen

Good customer care representatives. It always works.

3 years ago

Reply from Vivint

Thank you for your feedback, Stephen! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Tommy Bakken

Easy to use and reliable security system!

3 years ago

Reply from Vivint

Thank you for your feedback Tommy! We are so glad to hear about your experience with your service and how you're loving your system.

Apr. 5th, 2021

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Verified Customer

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Christina Mizirl

so so, never was able to get car guard to work, doorbell camera does not work at night

3 years ago

Reply from Vivint

Thank you for your feedback, Christina. We appreciate your honesty about your experience with the doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Vimal

good affordable service, could improve with better hardware.

3 years ago

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Verified Customer

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Barry

They were very helpful & patient in dealing with my situation.

3 years ago

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Verified Customer

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Brian

Falls short in a lot of ways, relatively expensive for lacking in what should be considered standard features

3 years ago

Reply from Vivint

Brian, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 12th, 2022

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Verified Customer

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Lee Fowler

It's been ok. The doorbell camera malfunctions regularly and the customer service is average

3 years ago

Reply from Vivint

This is great feedback, Lee! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Nov. 5th, 2021

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Verified Customer

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Lance Guillory

It's horrible! My cameras constantly disconnects and trying to control my nest on the stupid panel is impossible. That panel is worthless!

3 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 27th, 2021

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Verified Customer

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Charles A

I feel that Vivint is overpriced. I am not fond of their customer support because I sent in a request and never heard anything back from them.

3 years ago

Reply from Vivint

We apologize that you've experienced a long wait time getting in touch with our customer service. Please feel free to send us a private message, or you can get in touch with us by accessing our chat feature on vivint.com.

Dec. 11th, 2021

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Verified Customer

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Jan

Their security system didn't work from the minute they installed it in my home. I wouldn't recommend this company to anyone.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by sending us a private message.

Dec. 11th, 2021

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Verified Customer

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Victoria

Customer service is not helpful and the alarm never goes off when it's supposed to. I would not recommend going with this company.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Dec. 10th, 2021

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Verified Customer

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Justin

Customer service works with you and I really like the camera quality.

3 years ago

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Ben Gilbert

Decent service, doesn't integrate well with other smart home products

3 years ago

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Verified Customer

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Robert Bryant

Great product and excellent customer service

3 years ago

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Verified Customer

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Mrs Howse

The sale s men how he explained the system very polite

3 years ago

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Verified Customer

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Steve

So far very pleased equipment works well

3 years ago

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Verified Customer

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Pieter

I wish I bought another system. Lied to about where products were made. Multiple requests in to customer service that have been ignored.

3 years ago

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Verified Customer

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Saul

Real bad service and won't take no for an answer even after you disconnect the service they still are taking your money over and over again

3 years ago

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Verified Customer

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Denise

Not the best. Installer used my designated washing machine plug for the power box. Now I have to disconnect it to do laundry. Not cool.

3 years ago

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Verified Customer

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Jacob Hewitt

Amazing service I love the door bell and all my cameras

3 years ago

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Verified Customer

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Lewis Steward

Outstanding. Everything works well and reliably.

3 years ago

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Kittrell

Not good you do not get specific numbers to call for anything and they charge for things you do not have

3 years ago

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Verified Customer

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Harold Hintzman

Very helpful when needed to be contacted

3 years ago

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Verified Customer

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Jenn Gilbert

Great service and support with an exceptional price!

3 years ago

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Verified Customer

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Jan

Great! Love the doorbell camera. Easy to use.

3 years ago

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Exiquio Zepeda

The service is basic like any other system. I've been unable to reach the sales manager Tony M. for over a month now.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Gino Caing

Excellent SmartHome integration and security

3 years ago

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Rodney

Quick, professional, and extremely easy to work with

3 years ago

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Phuong

The technology seems to be the latest system. When I call them, it gets fixed.

3 years ago

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Verified Customer

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Anonymous

The best thing about Vivint is the protection it offeres.

3 years ago

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Verified Customer

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John-Paul

Not trustworthy. They misrepresented the truth on cancellations and the cost is marginally less than the next closest competitor.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020