Name: Vivint
Rating: 3.5

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Verified Customer

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LaTanya Dickinson, TX

5 customer service. Equipment is easy to use.

3 years ago

Reply from Vivint

Thank you for your feedback, LaTanya! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Chris Iowa City, IA

Quite 3. Customer service very responsive when we need them.

3 years ago

Reply from Vivint

Thank you for your feedback, Chris! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Dee Grand Island, NE

5 product and great customer service

3 years ago

Reply from Vivint

Thank you for your feedback, Dee! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Nancy Forney, TX

Easy to use and access. Very helpful with packages

3 years ago

Reply from Vivint

Thank you for your feedback , Nancy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Lisa Avila Carmichael, CA

I've had a lot of ups and downs with Viviant. Things were promised and never delivered

3 years ago

Reply from Vivint

Thank you for your feedback , Lisa. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Jacque Griffin Raleigh, NC

Vivint security easily operated, manually and digitally.

3 years ago

Reply from Vivint

Thank you for your feedback , Jacque! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Sheri Dykeman Hastings, NE

It's fine but I do feel the monthly fee is too high, compared to other similar services.

3 years ago

Reply from Vivint

Thank you for your feedback , Sheri. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Phillip Nielsen Fairbanks, AK

They didn't offer a sign for our yard, the installer acted as if he was in a hurry

3 years ago

Reply from Vivint

Thank you for your feedback , Phillip. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Scott Carpenter Greenwell Springs, LA

Not good. Overpriced poor quality equipment. Will not follow up for problem with equipment. Charged for equipment that was never installed.

3 years ago

Reply from Vivint

Thank you for your feedback, Scott. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Anna Palosaari Dallas, TX

Terrible customer service. Great product but I would be happy if I never had to talk to anyone in their support again if possible

3 years ago

Reply from Vivint

Thank you for your feedback, Anna. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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sergio franco Crosby, TX

work's ok but price is little high up to now could be little less

3 years ago

Reply from Vivint

Thank you for your feedback , Sergio. We appreciate your honesty about your experience with your price  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Anonymous Edinburg, TX

It's too expensive and the fee of the equipment never went down I seriously regret it

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Matthew Pingel Harlingen, TX

Very good company and excellent customer service.

3 years ago

Reply from Vivint

Thank you for your feedback, Matthew! We are so glad to hear about your experience with your service and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Roman Randall Thornton, CO

Not positive. Has taken 6 months to resolve an issue that is still not resolved

3 years ago

Reply from Vivint

Thank you for your feedback, Roman. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Anonymous Columbia, SC

I like that I can look back over the past video

3 years ago

Reply from Vivint

Thank you for your feedback ! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Julie Semmes, AL

I love the thermostat feature while I am gone.

3 years ago

Reply from Vivint

Thank you for your feedback , Julie! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Brett L Pike Louisville, KY

No problems - much better than ADT - key pad is perfect

3 years ago

Reply from Vivint

Thank you for your feedback , Brett! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Eliazar Laredo, TX

I like the alerts it gives me on my phone

3 years ago

Reply from Vivint

Thank you for your feedback, Eliazar! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Sandy Harris Kuna, ID

I enjoy all of the convenience of the app

3 years ago

Reply from Vivint

Thank you for your feedback , Sandy! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Grisel Yuba City, CA

I've had Vivint since summer I can not see cameras on my phone I've called and problem never fixed so I'll be terminating the service!

3 years ago

Reply from Vivint

Thank you for your feedback , Grisel. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Bryan Glasner

Love it. Because I can check my home from any where

3 years ago

Reply from Vivint

Thank you for your feedback , Bryan! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Alisa Wilson Denver, CO

It started out okay, now it works when it wants to. my garage opener dosent reset, door dosent lock among other stuff

3 years ago

Reply from Vivint

Thank you for your feedback , Alisa. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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AD Ridge, NY

Amazing! Customer service and quality of service.

3 years ago

Reply from Vivint

Thank you for your feedback , AD! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Mary Aliquippa, PA

Like coverage outside and feel safe indoors

3 years ago

Reply from Vivint

Thank you for your feedback, Mary! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 28th, 2021

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Verified Customer

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Alli Henry District Heights, MD

I am satisfied with my system very informative.

3 years ago

Reply from Vivint

Thank you for your feedback , Alli! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 28th, 2021

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Verified Customer

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Sheila High Point, NC

not pleasant at all. not at all.pleasant all. one of units work right from wall to door bell and the lock is not working

3 years ago

Reply from Vivint

Thank you for your feedback , Sheila. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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Gail Dickerson Raleigh, NC

It doesn't record activity always. Some of the financial responsibility was not explained correctly.

3 years ago

Reply from Vivint

Thank you for your feedback , Gail. We appreciate your honesty about your experience with your account  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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Sheryl James Memphis, TN

The customer service is not very helpful when you have a real problem. They are only good with minor technical issues.

3 years ago

Reply from Vivint

Thank you for your feedback , Sheryl. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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Silvia F Valenzuela Delgado Nicholasville, KY

keeps me on track of everything that happens at home

3 years ago

Reply from Vivint

Thank you for your feedback , Silvia! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 28th, 2021

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Verified Customer

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Nazira Creager Kansas City, MO

The bill is never correct. I was told the would lower my bill because I wanted to cancel but they never did

3 years ago

Reply from Vivint

Thank you for your feedback , Nazira. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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John Oliver Hahnville, LA

Easy to use,very convenient. No problems so far

3 years ago

Reply from Vivint

Thank you for your feedback, John! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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MARLENA MALDONADO Valley Stream, NY

Terrible. I never knew that by buying a smart lock. That would lock me into a year contract. I would never have bought it.

3 years ago

Reply from Vivint

Thank you for your feedback , Marlena. We appreciate your honesty about your experience with your door lock  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Verified Customer

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Jeffery Hooks Lubbock, TX

Excellent attitude by the representative, Effective call.

3 years ago

Reply from Vivint

Thank you for your feedback, Jeffery! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 29th, 2021

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SX Concord, NC

I don‚Äôt like that I pay monthly for constant camera recording that doesn‚Äôt work.

3 years ago

Reply from Vivint

Thank you for your feedback , SX. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Reynaldo Soto Fayetteville, NC

The smooth app experience and latest tech

3 years ago

Reply from Vivint

Thank you for your feedback , Reynaldo! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Tammie Rice Chicago, IL

I love the announcing of when my doors or windows are open.

3 years ago

Reply from Vivint

Thank you for your feedback , Tammie! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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John Kwak Tyler, TX

Everything works great and camera view is perfect

3 years ago

Reply from Vivint

Thank you for your feedback , John! We are so glad to hear about your experience with your camera and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Ryan Wilson Bridge City, TX

Overall good experience with the service and it's features

3 years ago

Reply from Vivint

Thank you for your feedback, Ryan! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Rene Gonzales Hart, TX

Good. Had minor issues but were dealt with right away

3 years ago

Reply from Vivint

Thank you for your feedback, Rene! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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S Friday Covington, GA

Vivint is very user friendly. Great system.

3 years ago

Reply from Vivint

Thank you for your feedback, S! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Jeffrey Davis Wakulla Springs, FL

I think that they can do better you can't call and talk to someone when you have a problem

3 years ago

Reply from Vivint

Thank you for your feedback , Jeffery. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Joseph london Clarksville, TN

It sucks.................. I keep asking for someone to come fix it and they won't do it and I wish they would come get their stuff

3 years ago

Reply from Vivint

Thank you for your feedback, Joseph. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Gisselle Quiles Des Moines, IA

extremely poor customer service!!!! I will never recommend this to my clients again. Can't even get a number to call and speak to someone directly.

3 years ago

Reply from Vivint

Thank you for your feedback, Gisselle. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Chantell Favron Plaquemine, LA

The equipment is horrible. It's expensive, I have had less than a year and problems with it.

3 years ago

Reply from Vivint

Thank you for your feedback, Chantell. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Tara Sheik Muskogee, OK

It has been ok. Not very satisfied right now because my doorbell camera works maybe half the time.

3 years ago

Reply from Vivint

Thank you for your feedback, Tara! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Marquis Patterson Knoxville, TN

It has not been good. The app hardly connects and I want to go back to ADT But I'm locked in a God awful contract I can't get out of

3 years ago

Reply from Vivint

Thank you for your feedback , Marquis. We appreciate your honesty about your experience with your contract  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Crystal Jamerson Farmerville, LA

A great one and the equipment is affordable

3 years ago

Reply from Vivint

Thank you for your feedback, Crystal! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Robin Mc Kinney, TX

I like it for the most part but I have issues with my equipment frequently

3 years ago

Reply from Vivint

Thank you for your feedback, Robin. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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brenda conway Houston, TX

It's ok. Often the doors don't sensor. Sometimes app doesn't work. Overall it's ok.

3 years ago

Reply from Vivint

Thank you for your feedback , Brenda. We appreciate your honesty about your experience with your sensors  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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West Colorado Springs, CO

It's ok. Not what I hope fir it to be. Cameras aren't real clear when zooming. Freezes alot

3 years ago

Reply from Vivint

Thank you for your feedback , West. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021