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Vio Security

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5.1

Overall Score

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LAST UPDATED: August 31st, 2022

GHS Interactive Security is now Vio Security.  In 2021, John Hudson became the Chief Executive Officer of Vio Security with an extensive background in sales and home security.  The security company is one of the country's top community-based security and automation companies and has over 100 years of combined experience in the home security industry. The company also has a wide variety of security and home automation options from which you can choose.

Additionally, Vio Security advertises flexible monitoring rates and offers convenient access and control of its systems via an intuitive smartphone app that allows you to check in on your home from virtually anywhere. Vio Security provides 24/7 monitoring service, protection, and maintenance.

See Vio Security reviews below to see what customers have to say about the company's products and services.

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The Good

  • Residential and Commercial Applications
  • Alarm.com App with Integrated Systems
  • Secure Cellular Communication
  • Easy Moving Services
  • Customizable Equipment Options

Residential and Commercial Applications

Vio Security offers both residential and commercial security systems in California, Texas, Nevada, Arizona, Florida, Mississippi, and Alabama. Commercial customers need to call the company directly for a systems quote.

Alarm.com App with Integrated Systems

Vio Security provides you with total access to manage, monitor, and control your system with the use of their Alarm.com app, which can be downloaded on any computer or mobile device and will send you push notifications. This integrated system not only provides you with a single touch-point, but it also has customized trigger responses as well. For example, when you lock your front door, the system will automatically arm your security system, turn off the lights, adjust your thermostat and more.

Secure Cellular Communication

Additionally, Vio Security uses a totally wireless, secure cellular system that's tamper-resistant, which means it can't be cut like a phone line or disabled like an internet connection or broadband line can. However, they also offer landline, broadband, and internet monitoring as well if you so choose.

Easy Moving Services

Vio Security makes it easy to take your security system with you if you move. The website states that a technician can remove your existing equipment from your current home and reinstall it in your new home. You can schedule your move by contacting the company. Vio Security does not provide any pricing information for its moving service.

Customizable Equipment Options

Vio Security also has customizable equipment options that allow you to build your own system so you don't have to pay for features and options you don't need or use. The system includes professional installation so you don't have to worry about a thing.

Vio Security offers two home security packages to meet the home's needs:

Essentials Package: $29.99 monthly fee

  • Vio Security App
  • Security service - door/window sensor, motion detector, etc.
  • Life safety - smoke detector, CO2 detector, medical pendant, etc.

Innovation Package: $39.99 monthly fee

  • Vio Security App
  • Home automation service - smart thermostat, door locks, lights, etc.
  • Premium video monitoring - up to eight security cameras with analytics
  • 24/7 monitoring

Homeowners also have the ability to customize their system with the following equipment:

  • Outdoor security cameras
  • Indoor security cameras
  • Video doorbell camera
  • Smart touchscreen control panel
  • Smart thermostat
  • Safety sensors
  • Remote control access
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The Bad

  • $99 Activation Fee
  • Contract Terms Not Transparent
  • No Mention of a Contract Cancellation Fee, If Any
  • Negative Customer Reviews

$99 Activation Fee

All home security services through Vio Security require a $99 activation fee before the security system can be used.

Contract Terms Not Transparent

Additionally, there is no mention on their website about whether or not they require you to sign a contract when purchasing its security alarm or how long that contract might be.

No Mention of a Contract Cancellation Fee, If Any

And, they don't mention whether you have to pay a cancellation fee should you decide to terminate your service. Therefore, you will have to contact them to determine this information based on the specific equipment you've chosen.

Negative Customer Reviews

Vio Security has over 100 reviews on BestCompany.com, the majority of which are negative. Common complaints in the Vio Security customer reviews include poor customer service, unresponsive monitoring center, extreme difficulty in canceling services, poor equipment quality, expensive installation fees, no equipment warranty, false alarms, and dishonest billing practices. 

Many negative reviews warned against getting this home security service because of fraudulent business practices. The company does not respond to the majority of the negative reviews demonstrating a lack of customer support. 

Below is an example of a recent negative review: 

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Customer Review: Brandon from Memphis, TN

“​​Our experience with Vio has been awful. If 0 stars was an option, that’s what they would have got. Customer service is horrible. System hasn’t worked in almost 2 months yet I can’t get anyone to fix it and they continue to draft the monthly fee for a system that is inoperable. Take your business elsewhere!”

Based on these reviews, we suggest considering a different home security system with a better overall rating. 

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The Bottom Line

Vio Security offers a full suite of home security, home automation, monitoring, and medical safety options which can all be accessed, monitored, and controlled via their Alarm.com app. And the company offers customizable equipment packages so you don't have to pay for anything you don't need.

However, the Vio Security website lacks important information regarding its security systems such as contract terms (if any), whether or not they will charge you a cancellation fee, and how much that fee might be should you decide to cancel. 

The company’s overall customer rating indicates poor customer support and low-quality equipment. If you want to learn more about the company's customer service, equipment quality, and overall service, check out Vio Security reviews below.

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Star Rating

2.7

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134 Reviews

Review Breakdown

5 grade

29%

4 grade

13%

3 grade

4%

2 grade

4%

1 grade

51%

Sentiment Criteria

Value

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Quality

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Anonymous Austin, TX

Repeated cancelled appointments. Also I got ticked from the local police department for false alarms. It did not function correctly until after a few tech appointments and now everything is running smoothly. They should have more trustworthy technicians.

2 years ago

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Reply from Vio Security

I apologize for it taking some time to get your alarm system working properly. We would really like the opportunity to make things right. Please call in to our Customer Care Department to discuss your account. If we are at fault for any fees you have acquired, we will take care of them. (855)447-4961.

Sep. 14th, 2020

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Alexis

We were hoping that the system would have some different features. It sometimes is glitchy. We were hoping for continuous recording.

2 years ago

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Reply from Vio Security

Hello Alexis. If your current system does not continuously record footage, we have other options for you that do. Please call our Customer Care team and let them know that you are interested in learning about different product offerings. (855)447-4961.

Sep. 29th, 2020

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Anonymous

They were a good company before but now they are average and their customer service is not the best.

2 years ago

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Reply from Vio Security

Now that GHS has become Vio Security, we are driven to have the best customer service team on the planet. We are sure that you will see the improvement.

Jul. 30th, 2020

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Hector Ampudia

When i called to customer service about my bill. they say this is not there problem

2 years ago

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Reply from Vio Security

I am extremely sorry to hear that you were mistreated by our Customer Care team. In order to rectify this, we would really appreciate if you can call in and ask for a manager to discuss the service that you received. We would love the opportunity to do a better job handling your request. We would also like to coach any team members that acted in the manner you describe above.

Oct. 1st, 2020

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Richard Palmdale, CA

Poor annual service and follow up with battery replacement

2 years ago

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Reply from Vio Security

Hello Richard. I apologize that we have not reached out to you sooner to schedule a service to replace your batteries. We have a n entire department ready to schedule your appointment. Simply call (855)447-4961.

Jul. 1st, 2020