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True Protection

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6.6

Overall Score

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LAST UPDATED: May 13th, 2022

True Protection was founded in 2011 and offers home security, video surveillance, and home automation services to Texas residents living in the following cities: Austin, Dallas-Fort Worth, Houston, and San Antonio.

The home security system provider has partnered with industry leaders like Alarm.com, 2GIG and Brinks Home Security to provide homeowners with the latest products and professional monitoring in the industry.

Through its 5-Diamond Certified central monitoring station and local expertise, True Protection has maintained high customer satisfaction levels and a commitment to reducing false alarms and dispatches.

The company offers a free quote and same-day installation service for interested customers.

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The Good

  • Trusted Industry Partnerships
  • Tiered Home Security Packages
  • Smart Home Integration

Trusted Industry Partnerships

As an endorsement of the company’s excellent products and services, True Protection has partnered with some of the most widely recognized names in home security:

  • Alarm.com — Provides True Security customers with seamless, one-touch control over the whole home by uniting key home security and smart home devices onto a single platform.
  • 2GIG — Offers True Security customers with an intuitive touchscreen panel and reliable cellular monitoring.
  • Kwikset — Maker of some of the most dependable and innovative technologies for interior and exterior door locks, Kwikset provides True Protection customers with its line of SmartKey Security deadbolts, doorknobs and handle sets, and keyless entry combination locks.
  • Brinks Home Security — One of the most trusted names in home security, Brinks Home offers True Security customers its two-time J.D. Power award-winning monitoring service.
  • Ring — The industry leader in video doorbell technology, Ring provides True Protection customers with its full line of UL-listed security cameras.

Tiered Home Security Packages

True Protection provides customers with four tiered smart security packages that can be customized and adjusted to fit the security needs and budget of almost any home:

True Protect Smart Home

  • 1 touchscreen control panel
  • 1 glass break sensor
  • 1 wireless motion detector
  • 3 wireless window/door sensor modules
  • Access to the Alarm.com monitoring app

True Protect+ Smart Home

This package contains all the equipment of the True Protect plan, plus the following security equipment:

  • 1 video doorbell camera
  • 1 keyless smart lock

True View Smart Home

Provides customers with all the capabilities of the True Protect+ package, plus the following:

  • 1 indoor two-way camera
  • 1 outdoor night vision camera

Ultimate Smart Home

The top-tiered plan includes all equipment from the True View package, plus a keyless door lock.

Smart Home Integration

True Protection’s home security systems integrate seamlessly with modern home automation features. Through the Alarm.com app, homeowners can remotely control locks, lighting, and thermostat systems, set schedules, and reveal insights from their phone or mobile device.

Not only does smart home integration improve the security of the home, but it can also optimize its energy management and help homeowners save money on their monthly utility bill.

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The Bad

  • Quote Required for Pricing
  • Undisclosed Contract Terms
  • Cellular Monitoring Only

Quote Required for Pricing

Before interested customers can receive a breakdown of monthly monitoring fees, equipment costs, and other related details, they must obtain a free quote from True Protection.

While this is not an uncommon practice in the home security industry, most customers like to know what price points they’ll be working with ahead of time so as to better compare home security providers. 

Undisclosed Contract Terms

True Protection has not as yet disclosed the terms of its contract, which can include contract length, startup fees, early termination or cancellation fees, and automatic contract renewal.

One of the most prominent complaints among home security customers is the lack of clarity relating to the provider’s contract.

And while True Protection claims it offers customers “flexible” contracts, providing these terms upfront would go a long way toward supporting that claim.

Cellular Monitoring Only

True Protection’s home security systems only operate on a cellular network. The company has cited other monitoring options like landline and Wi-Fi monitoring as “outdated” and easily bypassed.

That said, these additional monitoring options can prove useful as a backup system in the event of a cell tower outage, and provide customers with further peace of mind.

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The Bottom Line

If you live in a major Texas city or the surrounding area and are interested in working with a local home security provider with more than a decade of industry experience, True Protection could be the right company for you.

Despite being less than transparent regarding pricing and contract terms, the company possesses many of the qualities homeowners have come to expect from a quality home security company.

Homeowners are encouraged to read verified True Protection reviews before obtaining a free quote from the company.

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Star Rating

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3.7

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46 Reviews

Review Breakdown

5 grade

46%

4 grade

13%

3 grade

17%

2 grade

11%

1 grade

13%

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Verified Customer

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Megan Cooke San Antonio, TX

The doorbell camera has issues all the time and the app is frustrating with the video contact, but everything else works. I was also promised a $100 visa gift card as part of the sign up promotion and I never received it even after emailing and asking about it. So that was super disappointing

2 years ago

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Reply from True Protection

We are sorry to hear you didn't receive your gift card, Megan. Please reach out to customer service at (888)-793-0079 and we would love to help you fix your doorbell camera.

May. 6th, 2021

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C. Gonzales Humble, TX

The doorbell camera rarely shows when the door bell is rung. Both cameras doorbell and outside view takes several attempts to open. And the outside camera often freezes

2 years ago

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Reply from True Protection

Sorry, you're experiencing these technical difficulties. Will you please call us (281) 820-2810 to run a checkup on your system and see where the issue is stemming from.

May. 26th, 2021

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Ellyn Austin, TX

Technology is unreliable. App is confusing. Help videos to not look like my equipment.

2 years ago

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Reply from True Protection

Sorry you are having trouble with your App, Ellyn. Please call (888) 793-0079 and we will answer any questions regarding our app, and fix any problems you may have with your security system.

May. 18th, 2021

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0 Katy, TX

Pretty good. Going back I would not have locked myself into a long term contract.

2 years ago

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Reply from True Protection

Glad to hear you are pleased with our service, O. Though, we offer month-to-month security options, you will receive a discount on service with a long-term contract.

May. 6th, 2021

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Rebecca Everitt Dallas, TX

Doorbell camera will not work. Have contacted multiple times for them to send someone out.

2 years ago

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Reply from True Protection

We would love to help you fix the issue with your doorbell camera. If you call (888)-793-0079 I assure you we will have someone sent out to come to repair your doorbell camera.

May. 6th, 2021

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Anonymous Katy, TX

Hard to get someone to call you back once you’ve signed up.

2 years ago

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Reply from True Protection

Sorry about your experience. We would love to call you and help you with any of your security needs. Please message us your number or call (281) 820-2810 and we would love to help.

May. 26th, 2021

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Amber Villarreal San Antonio, TX

Cameras don’t let us know when someone is walking past

2 years ago

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Reply from True Protection

We're sorry to hear that you are having camera issues, Amber. Please give us a call so we can try and get things working their best for you.

May. 20th, 2021

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Clayton Moore San Antonio, TX

The Camera is slow picking people or other thing up..

2 years ago

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Reply from True Protection

Thank you for the feedback, Clayton. Please reach out (888) 793-0079 and we will have this issue fixed for you.

May. 18th, 2021